Benefits:

• NHS coverage and supplemental insurance (100% covered, dependents 85%)

• Competitive pension scheme, life insurance, paid leave and sick leave

• Complimentary mental health support via Modern Health

• Family planning support via Carrot (fertility, adoption, and surrogacy)

• Flexible and generous time off and sick time benefits

Experience Requirements:

• 1–2 years of experience in a customer-facing support role, ideally in a SaaS, tech, or platform environment

• Technically curious and comfortable working through ambiguous issues (especially those involving formulas, logic, or workflows)

• Communicate clearly and compassionately, tailoring language to both technical and non-technical users

• Bring a growth mindset and a bias toward action

• Excited to grow skills and take on more technically challenging cases over time

Other Requirements:

• Work a standard shift of 7:00 AM - 4:00 PM local time, Monday through Friday

Responsibilities:

• Respond to customer inquiries across multiple channels with clarity, empathy, and technical accuracy

• Troubleshoot and resolve product issues involving formulas, views, automations, interfaces, and linked records

• Identify root causes and patterns in customer-reported issues, documenting insights to inform team workflows and product feedback

• Contribute to internal documentation and reusable macros to improve consistency and efficiency of support

• Partner with teammates and cross-functional stakeholders to ensure seamless experience across touchpoints

Benefits:

• Benefits package

• Restricted stock units

• Incentive compensation (may include)

Experience Requirements:

• Experience with Airtable, personally or professionally

• Worked in an enterprise-focused technical support role, especially within a B2B tech environment

• Excel in both written and verbal communication

• Enjoy solving complex problems, leveraging strong analytical skills and technical aptitude

• Naturally curious, thrive in environments where expected to dive deep into technical issues and continuously learn

Other Requirements:

• Strong, self-driven desire to exceed expectations and continuously improve performance

• Experience with tools like Salesforce, Confluence, G Suite, and enterprise-level technology

• Solid understanding of concepts such as relational databases, REST APIs, and writing formulas (plus)

• Work U.S. Western Time business hours (though shifts may vary)

Responsibilities:

• Provide expert troubleshooting and guidance on technical issues across multiple channels

• Deliver a world-class customer experience by actively listening to concerns, empathizing with customers, and resolving issues

• Escalate to senior technical teams or other relevant stakeholders for complex issues

• Accurately document all customer interactions and technical issues in Salesforce, and track trends

• Contribute to the continuous growth of Airtable’s knowledge base by creating and updating helpful resources

Benefits:

• Generous Time Off

• Health Care Benefits

• Provident Fund Participation

• Real Career Growth Opportunities

• Mentorship Program

Experience Requirements:

• 2-3 years of relevant work experience (prior experience in managing teams and customer-facing roles highly desirable)

Other Requirements:

• Demonstrates strong leadership abilities, excelling in team management and customer-focused engagements.

• Skilled in secondary research, consulting, and leveraging data-driven analytics for decision-making.

• Possesses exceptional written and verbal communication and presentation skills.

• Proficient in using the MS Office Suite (PowerPoint, Word, Excel) to ensure efficient project execution.

• Experienced in handling customer interactions, delivering results, and maintaining high-quality outcomes in dynamic, fast-paced settings.

Responsibilities:

• Our Consultant will take ownership of end-to-end project delivery, ensuring precision and a data-driven approach at every stage.

• They will foster a culture of excellence, resilience, and collaboration within the team while going the extra mile to achieve outstanding results.

• With a commitment to training and mentoring team members, they will focus on enhancing the quality of deliverables and driving high-performance standards.

Experience Requirements:

• 7 to 10 years of relevant experience in client handling, onboarding & implementation from a TMS/SCM background.

• Strong organizational skills with the ability to manage multiple implementations simultaneously.

• Strong background in client management, stakeholder engagement, and delivering to complex enterprise environments

Other Requirements:

• Good interpersonal, presentation and communication skills.

• Analytical skills and creative problem-solving capabilities.

• Passion for delivering customer-centric solutions and optimizing onboarding journeys.

• Collaborative and proactive mindset with a high level of accountability

• Having USA visa is a huge plus

• Experience in Manufacturing, Retail, CPG, and/or Life Science preferred.

• Understanding and usage of statistical algorithms, optimization concepts, and awareness of tactical planning on overall supply chain

• Previous experience collaborating with remote teams is preferred

Responsibilities:

• Lead training sessions for users, transporters, and other stakeholders to ensure proper platform adoption.

• Create detailed training materials, including videos and guides, to support client education.

• Manage client-specific data migration, including master data setup, ensuring accuracy and completeness

• Configure system settings in alignment with client needs to support smooth go live.

• Develop and document SOPs based on client workflows to guide system usage and ensure best practices

Experience Requirements:

• 4+ years of product management experience with technical products

• Experience designing and shipping APIs or developer platforms

• Experience with real-time/streaming data systems and architecture considerations

Other Requirements:

• Strong understanding of ML/AI concepts and product applications

• Proven ability to collaborate effectively with engineering and research teams

• Track record of defining, measuring, and improving product success metrics

• Excellent written and verbal communication skills

Responsibilities:

• Lead end-to-end product development for voice AI technologies, with particular emphasis on real-time streaming capabilities

• Partner closely with research teams to guide development of new speech models and translate innovations into product features

• Design and iterate on APIs and developer experiences that make complex voice technology accessible and powerful

• Build relationships with enterprise customers to understand their needs and integrate feedback into product roadmaps

• Drive cross-functional collaboration between research, engineering, design, and go-to-market teams

Benefits:

• You’ll get to help redefine how we work with AI.

• You’ll learn much more about machine learning, generative AI, healthcare, product, and commercial excellence.

• You’ll work in a multidisciplinary company with over 20 nationalities anchored in a flat meritocracy.

• You’ll work with some of the smartest people you have met.

Experience Requirements:

• 5+ years of experience in technical customer success, partnership success, or a similar role with strong focus on troubleshooting and technical problem-solving, preferably B2B or SaaS space.

• Demonstrated ability to drive successful onboarding processes with quick time to value for customers & partners.

• Deep understanding of AI and technical concepts and the ability to articulate these concepts to a technical audience, including engineers, developers, and IT teams.

• Strong communication skills with an ability to convey complex concepts to diverse audiences.

• Proven ability to manage and influence cross-functional teams without formal authority.

Other Requirements:

• Fluency in English and German (min. C1), additional languages are beneficial.

• Opportunity to travel and meet customers.

Responsibilities:

• Orchestrate and expand customer and engineering partner relationships, including managing customer interactions/stakeholders, and strategizing technical account growth.

• Support the go-to-market (GTM) teams in bolstering technical customer relationships and fostering long-term commitments with realistic expectations and plenty of excitement.

• Collaborate daily with our Product team as well as GTM teams.

• Take full ownership of onboarding our customers, managing the transition, effectively integrate our API platform and ensuring they get the most out of our products.

• Act as primary technical point of contact for customers, proactively troubleshoot and resolve technical issues, coordinating with internal teams to diagnose, escalate and resolve complex problems.

Benefits:

• Competitive salary + meaningful equity

• Health, vision, and dental benefits

• Unlimited PTO

• Assistance in relocating to NYC or SF

• MacBook Pro + peripherals

Experience Requirements:

• 5+ years of full-time experience in infrastructure / platform engineering roles

• Deep expertise in Kubernetes and experience managing deployments in production environments

• Familiarity with event-driven architectures and message queuing systems (e.g., NATS, Kafka)

• Experience with high-throughput data systems and databases like ClickHouse

• Experience operating production systems in multiple cloud environments (AWS/GCP/Azure)

Responsibilities:

• Own the development and optimization of our core microservices architecture running on Kubernetes

• Build scalable data processing pipelines that handle large volumes of AI interaction data

• Scale distributed databases like ClickHouse to enable powerful analytics capabilities

• Build and automate secure customer‑VPC deployments across AWS, Azure, and GCP

• Collaborate with the founding team to shape our technical architecture and product roadmap

Education Requirements:

• Bachelor’s or Master’s Degree in Computer Applications, Computer Science, Business Administration required

Experience Requirements:

• A minimum of 15 years of experience in a client facing role or account leadership role in the IT professional services or management consulting firm required

• Experience in handling Contact Center & Conversational AI Implementations required

• Experience in implementations of CCaaS solutions leveraging Genesys, Cisco, Avaya, AudioCodes, Twilio, ASR/TTS engines like Google, Nuance, Azure etc., platforms required

Other Requirements:

• Experience in Telco, Retail Banking space is a plus

Responsibilities:

• Effectively manage all commercial aspects of the client relationship including contracts, pricing, profitability, internal revenue and profit forecasting

• Brings client context from close delivery experience, lead delivery set-up governance & works closely with clients and service line delivery teams

• Owns delivery management and delivery excellence by leading the design and customer requirements gathering, validation and optimization

• Responsible to set-up delivery and governance rigor and reviews delivery and financial metrics, assess risk and drive mitigation plans, creates and review SOW / work orders to better address delivery issues, and resolves/escalates platform related issues closely working with platform teams

• Accurately plan and forecast revenue growth to achieve their net revenue and margin targets

Benefits:

• Shape the Future of Healthcare

• Early-Stage Impact

• Remote-First Culture

• Competitive Compensation

• Solve Scalability Challenges

Experience Requirements:

• 3-5 years of customer support experience, preferably in SaaS or tech.

• Familiarity with support tools like Intercom.

• Experience building trust and establish rapport with customers at all levels.

Other Requirements:

• Excellent English communication skills.

• Ability to read JSON structure

• Ability to work independently in a fast-paced, remote environment.

• Technical troubleshooting skills and a passion for technology.

• Experience with AI or compliance solutions

• Basic knowledge of APIs or technical integrations

Responsibilities:

• Provide exceptional support to global customers via email, chat, and video calls.

• Troubleshoot technical issues and ensure fast, effective resolutions.

• Collaborate with Product, Engineering, and Sales to improve customer experience.

• Maintain and update support documentation and knowledge bases.

• Advocate for customer needs and provide feedback to refine our platform.

Education Requirements:

• Bachelor's degree in engineering, Computer Science, or a related technical field

Experience Requirements:

• 5-6 years of working experience in IT Consulting, Management Consulting, Process Improvement, or a similar area

Other Requirements:

• Proven ability to perform data interpretation, result analysis, and application of statistical techniques

• Hands-on experience with IT systems, software applications, Windows, and Linux platforms

• Excellent communication and presentation skills, with the ability to convey technical concepts to diverse audiences

• Strong problem-solving and analytical skills, with a passion for tackling operational technical challenges

• Familiarity with HTML, CSS, APIs, security protocols, and communication protocols is highly desirable

Responsibilities:

• Collaborate closely with customers' technical teams to assess requirements, map processes, and execute comprehensive deployment plans for Skan's product offerings.

• Lead the end-to-end planning, configuration, and operationalization of Skan solutions, ensuring alignment with customer needs and seamless integration into their existing infrastructure.

• Serve as the primary point of contact for customers, providing technical guidance, support, and timely resolution to product-related issues and queries.

• Coordinate with internal cross-functional teams to ensure adherence to ambitious deployment schedules and successful project execution.

• Develop and maintain detailed implementation plans and provide regular updates.

Education Requirements:

• Bachelor's degree in engineering, Computer Science, or a related technical field

Experience Requirements:

• 5-6 years of working experience in IT Consulting, Management Consulting, Process Improvement, or a similar area

Other Requirements:

• Proven ability to perform data interpretation, result analysis, and application of statistical techniques

• Hands-on experience with IT systems, software applications, Windows, and Linux platforms

• Excellent communication and presentation skills, with the ability to convey technical concepts to diverse audiences

• Strong problem-solving and analytical skills, with a passion for tackling operational technical challenges

• Familiarity with HTML, CSS, APIs, security protocols, and communication protocols is highly desirable

Responsibilities:

• Collaborate closely with customers' technical teams to assess requirements, map processes, and execute comprehensive deployment plans for Skan's product offerings.

• Lead the end-to-end planning, configuration, and operationalization of Skan solutions, ensuring alignment with customer needs and seamless integration into their existing infrastructure.

• Serve as the primary point of contact for customers, providing technical guidance, support, and timely resolution to product-related issues and queries.

• Coordinate with internal cross-functional teams to ensure adherence to ambitious deployment schedules and successful project execution.

• Develop and maintain detailed implementation plans and provide regular updates.

Benefits:

• Massive career growth opportunities

• Competitive compensation package

Education Requirements:

• Bachelor's degree in Human Resources, Business, or a related field (or equivalent experience)

Experience Requirements:

• Proven experience as a Technical Recruiter, preferably in a fast-paced technology company

• Strong understanding of software engineering roles, technologies, and industry trends

• Experience with applicant tracking systems (ATS) and recruitment tools

• Familiarity with technical concepts and ability to understand job requirements for engineering roles

• Prior experience hiring for frameworks/languages including (but not limited to): React, Typescript/JS, AWS, Node.js

Responsibilities:

• Develop and implement effective recruiting strategies to attract top engineering talent

• Manage the full recruitment lifecycle, from sourcing to offer negotiation

• Collaborate closely with hiring managers to understand technical requirements and team dynamics

• Screen resumes and conduct initial phone interviews to assess candidate qualifications

• Coordinate and schedule on-site or virtual interviews with candidates and hiring teamsAdminister technical assessments and coding challenges as part of the evaluation processMaintain an active pipeline of qualified candidates for current and future openingsStay up-to-date with industry trends and best practices in technical recruitingPromote LTV.ai's employer brand and values to potential candidatesEnsure a positive candidate experience throughout the recruitment process

Experience Requirements:

• Excellent communication skills.

• Team-first attitude and uncompromising attention to detail.

• Ability to work in rotational shifts. This role requires only night shifts, with 5 days working. and 2 days off on a rotational basis.

Responsibilities:

• Provide first-level technical support and consultation for issues, requests, and questions reported by Customers and Customer Account Strategy teams for deployed solutions. Be the first responders and own it!

• Respond and Resolve basic products, solutions, and analytics issues within defined SLAs.

• Monitoring and Reporting of customers’ scheduled campaign/transaction activities – Utilize monitoring tools to detect and report P1 issues/outages during scheduled customer campaigns or transactions, upon request from customer account strategy teams.

Benefits:

• Thriving Company Culture

• Bring Your Whole Self to Work

• Rest and Recharge

• Comprehensive Health Benefits

• Invest in Your Future

Experience Requirements:

• 10+ years of experience in a SaaS or consulting role delivering technical enterprise solutions

• Proven experience leading implementation projects in a Professional Services or Solutions Consulting capacity

• Deep understanding of cloud services (preferably AWS) and API-based integrations

Responsibilities:

• Lead the end-to-end implementation of complex customer solutions, from discovery and design to deployment and post-launch support

• Architect scalable, reusable automation solutions using Ushur’s no-code/low-code platform, ensuring alignment with customer business goals

• Own key customer relationships from a technical delivery standpoint and act as a strategic partner in driving adoption and expansion

• Collaborate with Account Executives, CSMs, and Solutions Architects to define scope, level of effort, and technical strategy

Experience Requirements:

• 3-4 years of experience designing technical solutions for cloud applications.

• Experience in software development. Python or Java. Skilled with REST APIs and Postman tools.

• Diligent in Agile delivery.

Responsibilities:

• Create and build complex Workflows using industry best practices

• Write solution and technical documentation including ERDs, data flow diagrams, and business process flows

• Utilize your outstanding technical consulting skills to implement software solutions

• Lead and drive scope definition, requirements analysis, functional and technical design, application build, product configuration, unit testing, UAT and production deployment

Benefits:

• Thriving Company Culture

• Bring Your Whole Self to Work

• Rest and Recharge

• Comprehensive Health Benefits

• Invest in Your Future

Experience Requirements:

• Minimum of 8 years of IT or related experience with 4 years (of the total required 8 years of experience) in solution consulting with a mid-to-large SaaS enterprise solutions company or similar experience. Insurance industry experience preferred.

• Knowledge in selling and supporting high-end solutions that involve both line of business and IT ownership.

• Excellent verbal, written, and presentation skills with a comfort level in executive-level presentations.

Responsibilities:

• Interfacing with customers and sales teams to recommend intelligent automation solutions, help solve problems and learn new opportunities for product enhancements.

• Work as a trusted advisor to client to help them meet their strategic business goals with our technology.

• From discovery to implementation, the senior solutions consultant is providing customers and sales team with ongoing technical support to help close deals.

Benefits:

• Flexible Time Off

• Parental Leave

• Health Benefits

• Supplemental Benefits

• 401(k) Savings: Save for and invest in your future using our Guideline 401(k) retirement savings program.

Experience Requirements:

• You come from a technical background, with fluency in data products.

• You are a systems thinker. You are familiar if not fluent in network effect strategies, and appreciate that excellent UX and excellent system design and architectures must go hand-in-hand to enable network effects.

• You are an excellent written and verbal communicator. You can synthesize complex topics and create clarity for your stakeholders.

Responsibilities:

• Maintain and deliver on a product roadmap for Altana’s collaboration services and customer data management services, meeting the requirements of Altana’s Product Line Managers delivering end-user applications, and the end-user requirements implied by their workflows and user experiences.

• Collaborate with Altana’s design, graph platform engineering, delivery platform engineering, artificial intelligence, and Graph product management teams to align and coordinate workstreams in service of your roadmap.

• Maintain a deep, systems-level understanding of Altana’s permissioning/RBAC technologies and deliver collaborative services and capabilities that respect sophisticated entitlement and security requirements of our government, enterprise, logistics, and financial service provider users.

Benefits:

• Flexible Time Off

• Parental Leave

• Health Benefits

• Supplemental Benefits

• 401(k) Savings: Save for and invest in your future using our Guideline 401(k) retirement savings program.

Experience Requirements:

• 6–8 years of experience in product management, with a focus on data platforms, technical infrastructure, or similar domains.

• Familiarity with knowledge graphs, data models, or complex data-driven systems; experience working with enterprise customers or data-intensive products is a plus.

• Strong organizational and analytical skills, with the ability to synthesize customer feedback and market trends into actionable product plans.

Responsibilities:

• Collaborate with engineering, AI/ML, and data operations teams to develop and execute the product roadmap for Altana’s graph, which powers the platform’s value chain management capabilities.

• Contribute to the design and implementation of knowledge graph enrichments and data quality improvements informed by customer data and platform user actions.

• Establish and monitor data quality, coverage, and reliability standards to meet evolving customer requirements.

• Work with internal and external stakeholders to understand customer needs, competitive landscapes, and market trends to inform feature development and prioritization.

Benefits:

• Flexible Time Off

• Parental Leave

• Health Benefits

• Supplemental Benefits

• 401(k) Savings: Save for and invest in your future using our Guideline 401(k) retirement savings program.

Experience Requirements:

• 5 or more years of experience as a Project Manager or Program Manager

• Experience delivering value to customers

• Strong written and verbal communication skills

• Experience managing concurrent teams, work-streams or projects

Responsibilities:

• Work hand-in-hand with commercial, product, and engineering leadership to plan and coordinate technology roadmaps and releases

• Coordinate the activities of multiple cross-functional teams towards a shared vision

• Oversee the entire project lifecycle from initiation to delivery, identifying and remediating risks while addressing blockers ensuring operational efficiency

• Operate as the ‘go-between’ for commercial, business, and technology - translating requirements into actionable deliverables to meet customer needs

• Manage a portfolio of projects with a keen understanding of dependencies, timing, and sequencing