Benefits:

• You’ll get to help redefine how we work with AI.

• You’ll learn much more about machine learning, generative AI, healthcare, product, and commercial excellence.

• You’ll work in a multidisciplinary company with over 20 nationalities anchored in a flat meritocracy.

• You’ll work with some of the smartest people you have met.

Experience Requirements:

• 5+ years of experience in technical customer success, partnership success, or a similar role with strong focus on troubleshooting and technical problem-solving, preferably B2B or SaaS space.

• Demonstrated ability to drive successful onboarding processes with quick time to value for customers & partners.

• Deep understanding of AI and technical concepts and the ability to articulate these concepts to a technical audience, including engineers, developers, and IT teams.

• Strong communication skills with an ability to convey complex concepts to diverse audiences.

• Proven ability to manage and influence cross-functional teams without formal authority.

Other Requirements:

• Fluency in English and German (min. C1), additional languages are beneficial.

• Opportunity to travel and meet customers.

Responsibilities:

• Orchestrate and expand customer and engineering partner relationships, including managing customer interactions/stakeholders, and strategizing technical account growth.

• Support the go-to-market (GTM) teams in bolstering technical customer relationships and fostering long-term commitments with realistic expectations and plenty of excitement.

• Collaborate daily with our Product team as well as GTM teams.

• Take full ownership of onboarding our customers, managing the transition, effectively integrate our API platform and ensuring they get the most out of our products.

• Act as primary technical point of contact for customers, proactively troubleshoot and resolve technical issues, coordinating with internal teams to diagnose, escalate and resolve complex problems.

Experience Requirements:

• Proven 4+ years of design experience with a portfolio demonstrating high-quality work.

Responsibilities:

• Lead end-to-end project execution, from concepting to delivery.

• Strong communication skills (verbal and visual) to effectively convey ideas to cross-functional internal teams.

• Develop visually striking projects, respecting and maintaining a cohesive brand identity from multiple companies.

• Collaborate in a fast-paced environment, contributing ideas and accepting changes as part of the process.

• Stay abreast of industry trends, infusing innovation into your design approach.

Benefits:

• A hybrid, flexible approach to work where you have access to a lovely office space in Oxford Circus with free lunches on a Wednesday and Friday

• A competitive salary + stock options

• 25 days of annual leave + public holidays (plus the option to take 5 days unpaid leave and carry 5 days over)

• Private healthcare through AXA, including mental health support through the Stronger Minds service

• Pension contribution - Synthesia contributes 3% and employee contributes 5% on qualifying earnings 🚲 Cycle to work scheme 🥳 You will join an established company culture with optional regular socials and company retreats 🍼 Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay 👉 You can participate in a generous recruitment referral scheme if you help us to hire 💻 The equipment you need to be successful in your role

Experience Requirements:

• At least seven (7) years of experience as a software engineer, at least 3 on the senior/lead level.

• You have experience in a high-performing engineering team that is operating at scale. This could come from a scale-up environment or a more established organization recognised for building and shipping with a great engineering culture.

• Relevant engineering experience for a team building an enterprise-grade SaaS product delivering AI-powered video generation; billing systems, experimentation platforms, video delivery systems, online editors, real-time collaboration and so on.

Responsibilities:

• You will work end-to-end, contributing to our client application written in React and our monolithic backend written in Python, and managing the safe release of your features to our customer base.

• You will have sole ownership of projects that span months, requiring you to have the ability to break a problem down into small steps that can be delivered and validated iteratively.

• You will work directly with the product manager responsible for your project, meaning that you will be expected to ideate and focus on the commercial problem that you're solving, and you will have the opportunity to shape the direction of the product.

• You will evaluate your own work, leveraging our data pipeline and frameworks that we have established to understand the impact your features have on our commercial objectives and pivoting where necessary.

• You will consider the long-term direction of the team, making sure that we are developing the engineering capabilities that will allow us to stay ahead of the challenges we are likely to encounter in 6-12 months' time.

Experience Requirements:

• You've got at least 3 years of experience doing design work in a corporate or tech environment (if you have experience in sales enablement design, internal communications, or employer branding, that's even better).

Responsibilities:

• You'll play a key role in designing and maintaining presentation decks, ensuring they are visually compelling, on-brand, and effectively communicate key messages across the organization.

• You'll be the guardian of our internal template and asset management.

• You'll work with the People team to design internal-facing creative assets, including employer branding materials, event visuals, internal portals, templates, swag, and more.

• You'll design print materials such as event stands, marketing collateral, and branded merchandise to enhance our presence at conferences, trade shows, and other corporate events.

• You'll define, evolve, and maintain high standards for brand communications design, ensuring a cohesive and engaging experience across all touch-points.