Education Requirements:

• Bachelor ’s Degree

Experience Requirements:

• 6+ years of professional experience preferably in a customer-facing role

• 2+ year’s experience in the banking and financial segment

Other Requirements:

• Consulting experience working in technologies such as automation, process and task mining, business process management, workforce intelligence, desktop process analytics

• Leadership skills and an ability to coordinate and collaborate with engineering and product teams

• Strong project management skills

• Strong interpersonal skills

• Strong organization and presentation skills

• A propensity for relationship-building

• Professional experience in Financial Services and/or Insurance

• Knowledge and certification of Six Sigma principles

Responsibilities:

• Become a trusted value delivery partner for assigned clients – Customer Value management and delivery, project reporting, governance ​and consulting

• Program Management (In partnership with solutions delivery leads): All phases of engagement from onboarding, implementation, training), and ongoing support to help our customers recognize value across the journey​.

• Report and track all CS metrics in the tool and keep information upto date

• Demonstrate Deep expertise in Skan product and industry and provide consulting and best practices throughout the lifecycle ​

• Understand customer landscape, problem space, value based metrics and align with Skan capabilities​

Education Requirements:

• Bachelor's or Master's degree in Business Administration, Engineering, Computer Science, Data Science, or a related field

Experience Requirements:

• Overall Experience ranges between 10 to 18 years

• A minimum of 6 years of experience in process improvement, business analysis, or a similar role, with at least 2 years in a leadership position

Other Requirements:

• Strong analytical and problem-solving skills, with experience in process mining, data analysis, and performance metrics

• Excellent project management skills, with a track record of successfully leading large-scale projects

• Strong communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels

• Knowledge of AI and machine learning applications in business process optimization is a plus

• Experience in the Hi-tech industry will be a plus

Responsibilities:

• Program Management: Oversee multiple related projects (a program) or initiatives that align with the client’s strategic goals, aiming to achieve long-term benefits and strategic objectives beyond the scope of individual projects.

• Business Capabilities and Road Mapping: Partner with client stakeholders to define program roadmaps aligned to strategic goals and business cases with financial outcomes.

• Data Analysis and Insights: Leverage data analytics and machine learning models to provide actionable insights for process optimization, cost reduction, and performance enhancement.

• Project Implementation: Own and drive end-to-end implementations of Skan technology, ensuring projects are delivered on time and meet customer requirements.

• Process Optimization: Identify and analyze key business processes, utilizing Skan capabilities to uncover inefficiencies, bottlenecks, and opportunities for improvement.

Education Requirements:

• Bachelor’s Degree

Experience Requirements:

• 5-8 years of professional experience preferably in a customer-facing role

Other Requirements:

• Consulting experience working in technologies such as automation, process and task mining, business process management, workforce intelligence, desktop process analytics

• Leadership skills and an ability to coordinate and collaborate with engineering and product teams

• Strong project management skills

• Data Analysis and Insights - Leverage data analytics to provide actionable insights for process optimization, cost reduction, and performance enhancement.

• Knowledge of Lean Six Sigma principles and process re-engineering

• Fluency in German

• Strong interpersonal skills

• Strong organization and presentation skills

• A propensity for relationship-building

• Professional experience in Financial Services and/or Insurance

• Certification in Lean Six Sigma principles

• Fluency in one additional European language – French, Dutch or Italian

Responsibilities:

• Become a trusted value delivery partner for assigned clients – Customer Value management and delivery, project reporting, governance ​and consulting

• Program Management (In partnership with solutions delivery leads): All phases of engagement from onboarding, implementation, training), and ongoing support to help our customers recognize value across the journey​.

• Report and track all CS metrics in the tool and keep information up-to-date

• Demonstrate deep expertise in Skan product and industry and provide consulting and best practices throughout the lifecycle ​

• Understand customer landscape, problem space, value based metrics and align with Skan capabilities​