Experience Requirements:

• Operational leaders with deep experience in GTM ops, RevOps, or AI-driven productivity.

• Analytical thinkers who can translate data into continuous optimization.

• Builders who understand how to scale systems that blend automation and human judgment.

• Leaders energized by building a new management discipline for intelligent agent ecosystems.

Responsibilities:

• Responsible for orchestrating the performance, productivity, and collaboration of OpenGTM’s global agent network.

• Builds the systems, metrics, and rituals that ensure agents (AI + human) work as cohesive GTM teams.

• Owns the “GTM Operations for Agents” discipline: establishing OKRs, building dashboards, optimizing workflows, and ensuring alignment between the Research Lab, Prisma ontology, and field execution.

Experience Requirements:

• Executives who’ve built and scaled developer, partner, or marketplace ecosystems.

• Skilled communicators who can design policy, infrastructure, and trust frameworks.

• People who think in systems but lead with empathy — balancing governance and innovation.

• Leaders who understand both AI lifecycle management and human network operations.

Responsibilities:

• Leads the strategy, infrastructure, and community that power OpenGTM’s expanding network of human + AI agents.

• Defines the standards for agent onboarding, compliance, ethics, interoperability, and performance management across thousands of roles in the ecosystem.

• Acts as the connective tissue between the technology, the agents, and the companies who rely on them.

• Ensures that every agent, whether digital or human, operates within clear protocols and measurable outcomes.

Experience Requirements:

• Leaders with experience running research organizations or data-driven strategy teams.

• Individuals who see GTM as a science — and are obsessed with defining its core primitives.

• Deeply curious, multidisciplinary thinkers fluent in AI, economics, and market systems.

• Comfortable managing hybrid teams of humans, models, and agents producing open knowledge.

Responsibilities:

• Oversees the institution’s open-source GTM research agenda, including frameworks, benchmarks, and ontologies.

• Drives the roadmap for how OpenGTM codifies market knowledge — from company profiles and GTM data models to AI benchmarks and cross-vendor evaluations.

• Ensures the Lab functions as both an R&D engine and a public institution: balancing academic rigor with industry relevance.

• Leads a distributed network of researchers, AI systems, and contributors working toward the unified goal of mapping global GTM intelligence.

Experience Requirements:

• Builders who have led large-scale enterprise transformations in AI, digital, or GTM functions.

• Systems thinkers comfortable blending consulting, productization, and change management.

• Executives who thrive at the edge of advisory and execution — capable of scaling both.

• Leaders fluent in the language of enterprise buyers, transformation playbooks, and AI strategy.

Responsibilities:

• Leads OpenGTM’s enterprise transformation arm — the division that helps companies evolve from human-first GTM operations to agent-native systems.

• Owns the entire transformation lifecycle: from diagnosis and design to implementation and adoption.

• Translates OpenGTM’s ontologies, frameworks, and agent protocols into real-world outcomes for customers.

• Sets revenue strategy, oversees delivery, builds the partner ecosystem.

• Ensures every engagement drives measurable transformation ROI across people, data, and process layers.

Benefits:

• Competitive salary and benefits package

• Opportunities for professional growth and development

• A collaborative, mission-driven work environment focused on innovation and impact in healthcare

• Remote-first culture

Education Requirements:

• Bachelor 's degree in business, computer science, or a related field (master 's strongly preferred)

Experience Requirements:

• 10+ years of experience in product ownership, clinical analytics and required data, or a related field

• Proven record of accomplishment managing clinical analytics products or platforms using Agile methodologies

• Experience in US healthcare with a strong foundational understanding of end-to-end performance data within health system and providers

Other Requirements:

• Strong background in clinical informatics and data integration, risk stratification (i.e., AI driven predictive modeling), ACO and value-based care clinical analytics, data standards such as FHIR, chronic disease management insights, rising risk, high prevalence disease groups, and other trending comorbidities that are relevant to our markets

• Proficiency in Microsoft, Confluence/JIRA, project management software, and analytics user interface tools

Responsibilities:

• Conduct and facilitate client kickoff and discovery meetings to gather insights and propose clinical product strategies

• Define and document product requirements for clinical analytics solutions

• Map and translate codes between common healthcare reference data sets including AMA CPT, ICD-10-CM/PCS, HCPCS, NDC, and LOINC to claims-based coding systems

• Conceptualize and document new product ideas to address emerging challenges in healthcare analytics

• Participate in Agile/Scrum meetings as needed, review and confirm sprint planning, reviews, QA and retrospectives of clinical analytics products

Benefits:

• Generous PTO & Holiday Schedule

• Parental Leave

• Progressive Healthcare Options

• Retirement Programs

• Opportunity for Education Reimbursement

Education Requirements:

• Bachelor’s degree

Experience Requirements:

• minimum of 5 years of related experience with a Bachelor’s degree; or equivalent work experience

Other Requirements:

• Excellent Communication - both verbal and written

• Excellent troubleshooting skills

• Strong background of working on Linux, Unix & Windows Enterprise Server OS, with mixed skills around administration and troubleshooting

• Solid understanding of the technical fundamentals of the Internet - you should have a solid knowledge of protocols such as HTTP, SSL and IPv4/v6

• Working knowledge of Java, web containers (e.g. Tomcat, JBoss) and web servers (e.g. Apache, IIS)

Responsibilities:

• Interacting with customers, responding in a professional and efficient manner, helping them identify and resolve technical issues.

• Acting as Queue Manager (QM) during weekend shifts, ensuring efficient case handling and triaging support requests

• Providing technical support across multiple products, ensuring efficient troubleshooting, identification of root cause and issue resolution

• Managing and responding to phone support and alerts, escalating cases as needed

• Collaborating with Support, Engineering, SREs, Product Management and Customer Success teams.

Benefits:

• Generous PTO & Holiday Schedule

• Parental Leave

• Progressive Healthcare Options

• Retirement Programs

• Opportunity for Education Reimbursement

Experience Requirements:

• 10+ years of experience in Professional Services, with at least 5 years in a senior leadership role in software or cloud delivery.

Other Requirements:

• Proven ability to build strong sales partnerships and drive PS revenue in a pre-sales capacity.

• Demonstrated experience with partner ecosystems and delivering outcomes in co-delivery models.

• Track record of managing delivery organizations with measurable improvements in margin, utilization, and CSAT.

• Skilled in navigating complex client environments and executive-level stakeholder management.

• Strong people leadership and organizational development skills.

Responsibilities:

• Build strong relationships with regional Sales leadership to drive alignment between sales and services strategy.

• Actively engage in pre-sales activities to position services value, scope engagements, and drive PS bookings.

• Execute a “Partner First” strategy by developing strong delivery models and operational interlocks with strategic partners.

• Own successful delivery of all professional services engagements across the EMEA region, meeting utilization, margin, and CSAT targets.

• Manage, mentor, and inspire a diverse team of delivery managers, project leaders, consultants, and solution principals.

Benefits:

• Generous PTO & Holiday Schedule

• Parental Leave

• Progressive Healthcare Options

• Retirement Programs

• Opportunity for Education Reimbursement

Experience Requirements:

• Background in a consulting capacity within the Identity and Access Management space, including practical System Integration and Implementation experience

Other Requirements:

• Comfortable with subjects such as TCP/IP networking, Virtual/Cloud Machines, Network Security (TLS,), OAuth 2.0, SAML 2.0, OIDC, LDAP, Data Stores

• Hands-on development/scripting know-how, ideally in Java/JavaScript/Groovy

• Skills with DevOps best practices including deployment automation tools, CI/CD, Docker and Kubernetes

• Knowledge of the Ping Identity Platform

• Technical influence of implementation teams

Responsibilities:

• The delivery of technical consulting to Ping partners and customers from various industries including financial services, manufacturing, government, utilities and more.

• Developing materials for the delivery of technical consulting (e.g., best practices, report templates, delivery guides, knowledge base articles).

• Becoming an active member of the Ping community: writing blog posts, wiki articles and generally evangelising Ping software and technology.

• Attending Ping and community events.

• Travel to customer sites will be required as part of this role.

Benefits:

• Generous PTO & Holiday Schedule

• Parental Leave

• Progressive Healthcare Options

• Retirement Programs

• Opportunity for Education Reimbursement

Experience Requirements:

• 7 years related experience providing technical support at an Enterprise level.

• minimum 2 years experience supporting at least 2 of the following: PingDirectory, PingFederate, PingAccess

Other Requirements:

• Experience in Public Key Infrastructure (PKI), X.509 certificates, SSL/TLS.

• Experience working in a kubernetes environment

• Proficient in querying with tools like ElasticSearch/Kibana, Cloudwatch, Jira, etc.

• Experience with REST APIs, SCIM and debugging tools like PostMan, Fiddler, Wireshark etc.

• Troubleshooting web-based applications (through HTTP Tracing tools and log analysis) in browsers and applications servers.

Responsibilities:

• Deliver excellent customer experience and exceed customer expectations on high-quality solutions, response and resolution times.

• Manage and execute service requests for customers on PingOne cloud platform.

• Monitor and Administer PingDirectory, PingFederate, and PingAccess in a devops environment

• Provide communication with and between customers and other supporting teams across the organization

• Contribute to knowledge resources, including creation, maintenance and enhancements of knowledge articles/documentation/solution guides (internal/external).

Benefits:

• Generous PTO & Holiday Schedule

• Parental Leave

• Progressive Healthcare Options

• Retirement Programs

• Opportunity for Education Reimbursement

Education Requirements:

• Technical Degree preferred - Computer Engineering, CIS, MIS, CS

Experience Requirements:

• Minimum of 5 years of related experience with a Bachelor’s degree; or equivalent experience

Other Requirements:

• Solid knowledge: REST API, SSL/TLS, IPv4, JSON, LDAP, Proxies

• Experienced working with Linux (administration & troubleshooting), Virtualization (enterprise environment), Cloud-based platforms (AWS, Azure, Google Cloud Platform)

• DevOps deployments - Docker, Scripting, Kubernetes

• Excellent Communication: verbal, written, listening, present confidently, know audience

• Excellent Troubleshooting: analytical, creative thinking, inquisitive, resilient, adaptive

Responsibilities:

• Interacting with customers, responding in a professional and efficient manner, helping them identify and resolve technical issues.

• Taking end-to-end ownership of assigned customer issues, including initial troubleshooting, identification of root cause and issue resolution.

• Communicating with customers and partners through the online support tool, and via audio and video calls and screen-sharing sessions which will occur regularly

• Leading escalation calls, when required, to brief stakeholder management on support cases, and assist in the creation of action plans aiming to solve customer issues as quickly as possible.

• Frequently mentoring other team members, helping with complex tickets, promoting best practices around customer service and troubleshooting, creating and reviewing knowledge base articles.

Benefits:

• Generous PTO & Holiday Schedule

• Parental Leave

• Progressive Healthcare Options

• Retirement Programs

• Opportunity for Education Reimbursement

Education Requirements:

• Bachelor’s Degree in Computer Science or equivalent experience (Advantage)

Experience Requirements:

• Must have a minimum of 5 years’ enterprise customer facing experience in a Customer Success, Sales Engineering, Support or Professional Services role

Other Requirements:

• Understanding of Java and knowledge of web technologies

• Strong verbal and written communication skills

• Strong organizational skills

• Experience with SFDC or equivalent CRM systems

• Experience with Identity Management, Access Management or Federation

Responsibilities:

• Provide clients with technical recommendations and best practices for Ping solutions based on their identity and security needs

• Facilitate visibility into company’s product roadmap to help educate and engage customers

• Assist with over-the-shoulder configuration help on features and flows

• Coordinate and conduct business reviews with customer leadership to highlight success against goals/performance

• Manage ongoing customer needs effectively to ultimately drive high customer retention and loyalty

Benefits:

• Generous PTO & Holiday Schedule

• Parental Leave

• Progressive Healthcare Options

• Retirement Programs

• Opportunity for Education Reimbursement

Education Requirements:

• Bachelor's degree in Finance, Accounting, Economics, or a related field.

Experience Requirements:

• 5+ years of progressive relevant experience in corporate treasury or financial management.

Other Requirements:

• Demonstrated expertise in global cash management, liquidity planning, cash forecasting, and treasury management software.

• Strong knowledge of capital markets, debt instruments, and bank relationship management.

• Advanced proficiency in financial modeling and Excel.

• Master’s Degree (MBA) or advanced certification such as Certified Treasury Professional (CTP) or CFA (Preferred)

• Experience with Treasury Management Systems such as Coupa and JPM Access (Preferred)

Responsibilities:

• Oversee daily cash management activities for all domestic and international entities, ensuring adequate liquidity to meet all operational and strategic obligations.

• Lead the short-term and long-term cash flow forecasting process, including variance analysis, scenario planning, and continuous model refinement.

• Identify, assess, and manage financial risks, including in depth and frequent analysis of foreign exchange (FX) and interest rate exposures.

• Responsible for all banking administration. Oversee the opening, maintenance, and closing of bank accounts, ensuring proper authorizations and signatory rights.

• Develop, implement, and maintain robust Treasury policies, procedures, and internal controls to ensure compliance with SOX and other regulatory requirements.

Benefits:

• Generous PTO & Holiday Schedule

• Parental Leave

• Progressive Healthcare Options

• Retirement Programs

• Opportunity for Education Reimbursement

Education Requirements:

• Bachelor’s degree or equivalent (Preferred)

Other Requirements:

• Self-starter mentality with interpersonal, decision-making, and organizational skills

• Confident engaging in conversations with new prospects over the phone

• The ability to not take NO as an answer

• Communication and social media skills are necessary to create multiple access points into the market and prospect accounts

• Ability to acquire and maintain knowledge of the IAM market and Ping’s solutions

Responsibilities:

• Produce qualified meetings for Sales that convert into pipeline opportunities

• Achieve key metrics for sales growth on a monthly and quarterly basis

• Assist with research on companies as a component of lead generation and qualification activities utilizing the web and other available research tools

• Build and maintain alignment and positive partnerships with Sales and Marketing to meet regional objectives

• Ensure use and data integrity of Salesforce (CRM) and Sales Engagement Tool

Benefits:

• Generous PTO & Holiday Schedule

• Parental Leave

• Progressive Healthcare Options

• Retirement Programs

• Opportunity for Education Reimbursement

Education Requirements:

• Bachelor’s degree or equivalent (Preferred)

Other Requirements:

• Self-starter mentality with interpersonal, decision-making, and organizational skills

• Confident engaging in conversations with new prospects over the phone

• The ability to not take NO as an answer

• Communication and social media skills are necessary to create multiple access points into the market and prospect accounts

• Ability to acquire and maintain knowledge of the IAM market and Ping’s solutions

Responsibilities:

• Produce qualified meetings for Sales that convert into pipeline opportunities

• Achieve key metrics for sales growth on a monthly and quarterly basis

• Assist with research on companies as a component of lead generation and qualification activities utilizing the web and other available research tools

• Build and maintain alignment and positive partnerships with Sales and Marketing to meet regional objectives

• Ensure use and data integrity of Salesforce (CRM) and Sales Engagement Tool

Benefits:

• Generous PTO & Holiday Schedule

• Parental Leave

• Progressive Healthcare Options

• Retirement Programs

• Opportunity for Education Reimbursement

Education Requirements:

• Bachelor’s Degree in Computer Science or equivalent experience (Advantage)

Experience Requirements:

• Must have a minimum of 5 years’ enterprise customer facing experience in a Customer Success, Sales Engineering, Support or Professional Services role

Other Requirements:

• Understanding of Java and knowledge of web technologies

• Strong verbal and written communication skills

• Strong organizational skills

• Experience with SFDC or equivalent CRM systems

• Experience with Identity Management, Access Management or Federation

Responsibilities:

• Provide clients with technical recommendations and best practices for Ping solutions based on their identity and security needs

• Facilitate visibility into company’s product roadmap to help educate and engage customers

• Assist with over-the-shoulder configuration help on features and flows

• Coordinate and conduct business reviews with customer leadership to highlight success against goals/performance

• Manage ongoing customer needs effectively to ultimately drive high customer retention and loyalty

Experience Requirements:

• 2–4 years of full-stack engineering experience (we also welcome exceptional new grads with meaningful projects or internships).

Other Requirements:

• Strong familiarity with AI, LLMs, or AI-assisted systems—or a willingness to learn fast.

• Outcome-driven mindset: you measure success in impact, not just shipped features.

• Comfortable collaborating across engineering, product, and customer-facing teams.

• Low ego, high energy, resilient in a fast-paced environment.

• Bonus: prior startup, hacker, or founder experience.

• Eagerness to work in person with us in NYC full time.

Responsibilities:

• Own feature development — from backend services to AI-powered user experiences.

• Turn customer feedback into product improvements through rapid iteration and experimentation.

• Collaborate closely with Product, Customer Success, and GTM teams to align engineering decisions with business outcomes.

• Hold a high bar for code quality—testing, monitoring, and reliability are second nature.

• Prioritize ruthlessly and navigate changing requirements with autonomy.

Experience Requirements:

• 3+ years in software engineering, preferably with backend or systems experience.

Other Requirements:

• Proficient in Python (TypeScript/JavaScript a plus) and familiar with major cloud providers (AWS, GCP, or Azure).

• Strong communicator able to work seamlessly with both technical and non-technical stakeholders.

• Bonus: experience with vector databases, LLMs, prompt engineering, or AI agent frameworks.

• Comfort working in dynamic environments with shifting priorities.

• Eagerness to work in person with us in NYC full time.

Responsibilities:

• Embed with customers to deeply understand their operations and deliver AI solutions that work from day one.

• Build and maintain the infrastructure for conversational AI—APIs, integrations, monitoring, and feedback loops.

• Translate business requirements into technical architectures and deployments.

• Identify patterns across deployments and feed insights back into our core product roadmap.

• Operate with high autonomy in high-stakes, ambiguous environments.

Experience Requirements:

• 3+ years of experience recruiting for GTM roles in high-growth startup environments, ideally early-stage.

• Proven track record in both sourcing and closing top GTM talent.

• Strong stakeholder management skills and experience influencing hiring decisions.

Other Requirements:

• Ability to manage multiple searches and priorities simultaneously.

• Excellent written and verbal communication skills.

• Self-motivated, entrepreneurial, and comfortable operating in fast-moving, high-growth environments.

• Thrives on owning processes end-to-end and balancing multiple initiatives simultaneously.

• Eager to work in person at our NYC office full time.

Responsibilities:

• Own the GTM talent pipeline: Drive the full-cycle recruiting process for all commercial roles (Sales, Sales Ops, Customer Success, and more.)

• Drive end-to-end recruitment for foundational roles: sourcing talent beyond the obvious channels, building relationships over months when needed, and orchestrating closes that bring the right people on board at the right time.

• Be the voice of Avoca to the talent market by crafting authentic pitches that cut through generic startup messaging and articulating why our specific mission and moment matter to candidates who've heard it all before.

• Build the candidate journey that top talent tells their friends about, where declined candidates still refer others, interview debriefs are learning moments, and our process itself becomes proof of our culture.

• Deliver a world-class candidate experience that showcases Avoca’s culture.

Education Requirements:

• CS/technical education or demonstrated fluency with APIs, webhooks, and integration patterns; ability to read and discuss payloads, auth models, and error handling.

Experience Requirements:

• 2–5 years in startups in technical account management, solutions architecture, implementation, or technical customer success (or >4 years overall experience).

Other Requirements:

• Experience configuring or advising on prompting, workflow logic, and system integrations in AI, SaaS, or enterprise software contexts.

• Exceptional communicator with strong presentation and facilitation skills; comfortable leading technical discussions and executive updates.

• Analytical mindset with the ability to tie customer KPIs (e.g., booking rates, lead qualification, speed-to-answer) to business outcomes.

• Self-motivated, entrepreneurial, and comfortable operating in fast-moving, high-growth environments; thrives on owning processes end-to-end.

• Not a pure software engineer—motivated to be customer-facing and accountable for adoption and outcomes rather than building product code.

Responsibilities:

• Serve as the primary technical point of contact and trusted advisor post-sale, ensuring successful implementation, integration, and adoption.

• Lead onboarding and rollout programs, tailoring technical approaches to each customer’s goals, stack, and business model.

• Design and validate integrations (APIs, webhooks, data flows) in partnership with customer Operations, Product, and IT teams; troubleshoot issues and optimize performance.

• Configure and iterate on prompting and workflows to drive call handling quality, conversion rates, and revenue impacts.

• Conduct regular technical and business reviews to align objectives, measure KPIs, and identify new opportunities for value creation.