AI Jobs
Find the latest job opportunities in AI and tech
Has Salary
Find the latest job opportunities in AI and tech
Has Salary
Find the latest job opportunities in AI and tech
Has Salary
Customer Success Manager
Peoplebox.ai is an AI-powered platform for talent management, OKR tracking, and people analytics, designed to help companies hire, align, and retain top talent.
Education Requirements:
Bachelor's degree in Business, Communication, or related field
Experience Requirements:
3-5 years of experience in SaaS onboarding, with prior support experience a plus.
Proven experience in managing enterprise-level onboarding processes.
Other Requirements:
Strong cross-functional collaboration and teamwork skills.
Experience working with customers in the US, EU, and India.
Proficiency in Microsoft Excel for data analysis and reporting
Flexibility to accommodate global customer time zones.
Excellent written and spoken English communication skills.
Responsibilities:
Lead and manage enterprise-level onboarding projects, ensuring successful tool launches and smooth client transitions.
Coordinate onboarding activities, develop project timelines, and monitor deliverables.
Continuously evaluate and optimize internal processes for efficiency and simplicity.
Maintain proactive communication with clients, providing timely updates and resolving queries.
Prioritize and manage onboarding tasks to ensure completion within agreed timelines.
Show more details
Applied ML Research Engineer
Genius is VERSES' agentic enterprise intelligence platform, providing reliable predictions and smarter decisions by modeling causal relationships in complex systems.
Education Requirements:
Master's degree in a quantitative field
Experience Requirements:
Experience in applying Bayesian techniques
Show more details
Customer Success Manager (CSM) – Bengaluru
Omind is an AI-driven customer experience management platform, empowering businesses with unified solutions that transform engagement, drive growth, and enhance efficiency.
Benefits:
Work with cutting-edge CX solutions transforming digital engagement
Be part of a collaborative and high-performance team culture
Growth opportunities in a fast-scaling business environment
Experience Requirements:
Minimum 5 years of experience in a Customer Success, Account Management, or similar client-facing role in the CX product domain
Prior experience working in or with BPOs is essential, with a strong understanding of operational workflows and metrics
Strong understanding of CX tools, SaaS products, and customer journey mapping
Exceptional communication, problem-solving, and stakeholder management skills
Ability to analyze data and metrics to inform decision-making and demonstrate value
Other Requirements:
Self-motivated, organized, and able to manage multiple client relationships simultaneously
Experience with tools like Zendesk, Freshdesk, Salesforce, Gainsight, or similar CX/CRM platforms
Exposure to global clients and ability to manage expectations across time zones
Knowledge of CS methodologies like Success Planning, Health Scoring, and Lifecycle Management
Responsibilities:
Own the post-sale customer relationship, ensuring successful onboarding, product adoption, and overall satisfaction
Understand client business objectives and map them to our CX solutions for measurable outcomes
Proactively monitor account health and usage metrics, identifying and addressing risks to drive retention and renewals
Collaborate with cross-functional teams (Product, Sales, Support, and Operations) to ensure client needs are met
Drive customer engagement through QBRs, product roadmap sessions, and success planning
Show more details
Manager, Solutions Engineering, Verticals
On3 is an AI-powered mobile training app for frontline teams, empowering them to capture, create, and share real-world knowledge instantly from the job site.
Benefits:
Mental health, wellness & fitness benefits
Career coaching & support
Inclusive family building benefits
Long-term savings or retirement plans
In-office culinary options to cater to your dietary preferences
Experience Requirements:
3+ years of demonstrated success as a manager of a Solutions/Sales Engineering team at a B2B SaaS company
5+ years as a Solutions Engineer in Healthcare & Life Sciences, Financial Services, State & Local Governments, or Higher Education prior to management.
Deep understanding of AI agent workflows and their application to compliance needs in regulated industries.
Experience scaling teams during high-growth periods, attracting, hiring, growing, and retaining top Solutions Engineering talent.
Skilled in navigating complex enterprise deals with multiple stakeholders, coaching on deal strategy, and addressing technical challenges.
Other Requirements:
Exceptional communicator with proven operational excellence and the ability to create new processes and analytical frameworks to track team goals.
Results-oriented, data-driven leader with a proactive approach to identifying and addressing business opportunities in a high-growth environment.
Ability to travel periodically to meet customers as needed.
Responsibilities:
Build and retain a high-performing team of Solutions Engineers through recruitment, coaching, and professional development, fostering expertise in AI agent workflows.
Leverage your industry knowledge to provide hands-on strategy, technical coaching, and demo excellence, driving success for enterprise accounts.
Enhance Solutions Engineering efficiency by developing processes and analytical tracking to monitor team goals and performance metrics.
Partner with the AMER Solutions Leadership to shape the vision for a growing Solutions Engineering team and contribute to the enterprise playbook.
Collaborate cross-functionally with Sales, Product, Engineering, Security, Marketing, and Customer Success to align AI agent workflows with industry compliance requirements.
Show more details
Sr. Engineering Manager
On3 is an AI-powered mobile training app for frontline teams, empowering them to capture, create, and share real-world knowledge instantly from the job site.
Benefits:
Comprehensive Medical, Dental, and Vision plans with a 100% employer-paid monthly premium option for employees & 50% employer-paid monthly premiums for dependents
Health Savings Account with company contribution for eligible medical plans
Flexible Vacation Plan
10 Paid Company Holidays
100% employer-paid Life, AD&D and Short- and Long-Term Disability Insurance
Experience Requirements:
A minimum of 10 years of experience in software engineering is a must
at least 4 years in an engineering leadership role is required
Expert knowledge of Cloud Software Development and concepts
Experience in iOS/Android app development using the latest frameworks
Experience with FullStack apps, DevOps, and database technologies, patterns, and architectures
Other Requirements:
Deep empathy for our internal and external customers with a demonstrated record of delivering high-quality software in a timely manner
Ambitious and resourceful; results-oriented; highly innovative. Focused on business value creation through innovation
Highly analytical, data-driven mindset; holds self and others accountable with measurable ROI-oriented KPIs
Responsibilities:
Lead, mentor, and grow a team of talented software engineers, promoting a culture of rapid innovation, continuous improvement, and efficiency
Work collaboratively with Product Management on the roadmap, ensuring that the timelines proposed are realistic based on the likely technical approach to executing the underlying requirements.
Be the vocal champion for the engineering team in proposing candidates for inclusion on the product and technology roadmap. Ensure that risks associated with tech debt are clearly communicated to stakeholders outside of the engineering team.
Oversee the software engineering function for all software properties and customer-facing assets, including managing the software engineering sprint cycles
Act as a scrum master for pods and help unblock engineers as needed.
Show more details
Technical Partner Enablement Lead
Mistral AI is a pioneering French artificial intelligence startup offering configurable, enterprise-grade frontier AI models and solutions for all builders.
Benefits:
Competitive salary and equity.
Healthcare: Medical/Dental/Vision covered for you and your family.
Pension : 401K (6% matching)
PTO : 18 days
Transportation: Reimburse office parking charges, or $120/month for public transport
Experience Requirements:
5+ years of technical experience, with significant time spent in working with AI systems, LLM’s and other related ecosystem components.
Experienced presenter or speaker with a track record of delivering enablement sessions
Worked with systems integrators or technology companies ecosystems extensively
Strong understanding of AI/ML concepts and advanced implementations
Proven success driving partner technical engagement and technical adoption
Other Requirements:
Can create compelling technical demonstrations and reference implementations
Skilled at leading hands-on technical sessions and workshops
Led successful technical hackathons and workshops
Created and hosted technical podcasts or video content
Experience creating high-quality technical content across multiple formats
Travel 20-30% of the time for conferences, hackathons, and partner events
Responsibilities:
Create and deliver workshops and presentations at major technical conferences around the world
Develop and present technical content for developer podcasts and video series
Create compelling technical demonstrations and reference implementations
Design and deliver sophisticated technical training programs for partner engineering teams
Help develop and deliver technical hackathons, partner technical workshops, and hands-on sessions.
Show more details
Sales Specialist, HPC
Mistral AI is a pioneering French artificial intelligence startup offering configurable, enterprise-grade frontier AI models and solutions for all builders.
Benefits:
Competitive cash salary and equity
Daily lunch vouchers
Monthly contribution to a Gym pass subscription
Monthly contribution to a mobility pass
Full health insurance for you and your family
Education Requirements:
Bachelor’s and/or Master’s in Computer Science, Engineering, Physics, or related field preferred
Experience Requirements:
7–10 years’ experience in enterprise sales of HPC, AI infrastructure, or complex technical solutions
Strong understanding of HPC architectures, parallel computing, GPUs, and cluster management
Experience selling to research institutions, large enterprises, or government agencies with advanced computing needs
Background in AI, data infrastructure, or deep-tech environments — ideally in a fast-growing startup
Ability to engage in both technical deep dives and strategic business conversations
Other Requirements:
Excellent English & French (additional languages a plus)
Proven track record of meeting or exceeding multi-million-euro sales targets in complex B2B environments
Responsibilities:
Identify and engage with enterprise and institutional customers running large-scale HPC workloads
Drive strategic outbound efforts to high-potential accounts, alongside managing qualified inbound requests
Work closely with industry partners, integrators, and technology alliances to expand Mistral’s HPC footprint
Conduct detailed needs assessments to understand customers’ computational, networking, and storage requirements
Collaborate with our technical team to architect AI + HPC solutions that maximize performance and efficiency
Show more details
Product Manager, Cloud Integrations
Mistral AI is a pioneering French artificial intelligence startup offering configurable, enterprise-grade frontier AI models and solutions for all builders.
Benefits:
Competitive salary and equity.
Healthcare: Medical/Dental/Vision covered for you and your family.
Pension : 401K (6% matching)
PTO : 18 days
Transportation: Reimburse office parking charges, or $120/month for public transport
Experience Requirements:
7+ years of product management experience, preferably in cloud, SaaS, or developer platforms.
Proven success in B2B platform integrations and working with partner ecosystems, especially cloud hyperscalers (Microsoft preferred).
Deep understanding of Microsoft’s partnership programs (e.g., IP co-sell, ISV Success, Commercial Marketplace onboarding).
Hands-on experience with cloud infrastructure services and ability to collaborate with engineers on API design, integrations, and infrastructure tradeoffs.
Customer-centric mindset, strong communication and influencing skills, and ability to speak the language of developers, cloud architects, and DevOps professionals.
Other Requirements:
Strategic thinker with a results-oriented, collaborative approach and problem-solving skills.
Responsibilities:
Conduct market research to understand Azure ecosystem trends, cloud buyer personas, and competitive dynamics.
Engage with customers to gather feedback and validate product positioning, integrations, and features.
Define and champion the vision and roadmap for Mistral’s Azure 1P product offering.
Collaborate with cross-functional teams (science, GTM, marketing) to align product strategy with business objectives.
Identify opportunities to innovate through Azure-native capabilities (e.g., Azure Monitor, Azure AD, ARM, Bicep, Foundry).
Show more details
GTM Sales Executive - Public Sector
Mistral AI is a pioneering French artificial intelligence startup offering configurable, enterprise-grade frontier AI models and solutions for all builders.
Benefits:
Competitive cash salary and equity
Health Insurance
Sport : $90 for gym membership allowance
Food : $200 monthly allowance for meals (solution might evolve as we grow bigger)
Transportation : $120/month for public transport or Parking charges reimbursed
Education Requirements:
Bachelor's and/or Master's degree in Business, Computer Science, or a related field.
Experience Requirements:
7-10 years of experience in sales
Deep understanding of the public sector landscape, including procurement processes and regulatory environments.
Ideally, a strong track record in closing meaningful deals with ministries, public agencies etc.
Experience of consultative selling of highly complex, technical products.
Significant work experience within the AI ecosystem or related data/infrastructure field.
Other Requirements:
Experience working at a successful, fast-growing startup, ideally in deep-tech.
Strong technical skills to navigate quickly evolving products and steer technical discussions.
Excellent English skills; additional languages are welcome.
Outstanding negotiation and communication skills to build relationships and close deals effectively.
Responsibilities:
Conduct strategic outreach and manage warm introductions to potential public sector clients.
Convert inbound leads where there are opportunities for upselling or more bespoke agreements.
Provide hands-on support and guidance to clients during the Proof of Concept (POC) phase, ensuring a smooth and successful evaluation process.
Leverage successful POC outcomes to convert them into long-term, revenue-generating contracts.
Develop and execute strategic sales plans to convert leads into valued customers.
Show more details
GTM Sales Executive - Enterprise
Mistral AI is a pioneering French artificial intelligence startup offering configurable, enterprise-grade frontier AI models and solutions for all builders.
Benefits:
Competitive cash salary and equity
Health Insurance
Sport : $90 for gym membership allowance
Food : $200 monthly allowance for meals (solution might evolve as we grow bigger)
Transportation : $120/month for public transport or Parking charges reimbursed
Education Requirements:
Bachelor's and/or Master's degree in Business, Computer Science, or a related field.
Experience Requirements:
7-10 years of experience in enterprise sales or consultative selling, ideally with a highly complex, technical product.
Deep understanding of the APAC market dynamics and enterprise landscape.
Experience of consultative selling of highly complex, technical products.
Significant work experience within the AI ecosystem or related data/infrastructure field.
Experience working at a successful, fast-growing startup, ideally in deep-tech.
Other Requirements:
Strong technical skills to navigate quickly evolving products and steer technical discussions.
Excellent English skills; additional languages are welcome.
Outstanding negotiation and communication skills to build relationships and close deals effectively.
Responsibilities:
Conduct strategic outreach and manage warm introductions to potential enterprise customers.
Convert inbound leads where there are opportunities for upselling or more bespoke agreements.
Provide hands-on support and guidance to clients during the Proof of Concept (POC) phase, ensuring a smooth and successful evaluation process.
Leverage successful POC outcomes to convert them into long-term, revenue-generating contracts.
Develop and execute strategic sales plans to convert leads into valued customers.
Show more details
Account Executive, Commercial US
Mistral AI is a pioneering French artificial intelligence startup offering configurable, enterprise-grade frontier AI models and solutions for all builders.
Benefits:
Competitive salary and equity.
Medical/Dental/Vision covered for you and your family.
401K : 6% matching
PTO : 18 days
Reimburse office parking charges, or $120/month for public transport
Education Requirements:
Bachelor's degree in Business, Marketing, Information Technology, or a related field.
Experience Requirements:
5+ years of experience in B2B sales, ideally involving a highly complex, technical solution
Significant work experience within the B2B tech ecosystem, ideally with a focus on AI or related data/infrastructure fields (e.g. deep-tech, AI application layer, cloud provider)
Successful track record working in an early stage (Series A-C) startup or scale up organization.
Other Requirements:
Excellent negotiation, communication, and interpersonal skills.
Strong understanding of the technology or software industry with a focus on data and AI
Ability to travel as needed to meet with customers and prospects and attend industry events.
Strong analytical skills, with the ability to monitor and analyze business performance and take action
High integrity, low ego, great teammate
Responsibilities:
Effectively and consistently build pipeline to achieve goals using multi-channel and tactics based on account plans
Identify, qualify and disqualify sales opportunities
Develop and execute strategic sales plans to convert opportunities into long term customers
Work closely with the Solutions and Applied AI Engineering teams to ensure customer success criteria are met, and to identify up-sell and cross-sell opportunities
Develop and execute on a strategic vision for account expansion, based on a deep understanding of the customer’s strategy and desired business outcomes
Show more details
Account Executive, Commercial DACH
Mistral AI is a pioneering French artificial intelligence startup offering configurable, enterprise-grade frontier AI models and solutions for all builders.
Benefits:
Competitive cash salary and equity
Monthly meal allowance
Monthly contribution to a Gympass subscription
Monthly contribution to your mobility (parking charges or public transport)
Generous parental leave policy
Education Requirements:
Excellent academic background with a Bachelor's and/or Master's Degree in Business, Computer Science, or a related field
Experience Requirements:
5-7 years of experience in B2B sales, ideally involving a highly complex, technical product
Significant work experience within the AI ecosystem or related data/infrastructure field (e.g. deep-tech, AI application layer, cloud provider)
Experience at a successful, fast-growing startup, ideally in deep-tech
Other Requirements:
Strong technical skills to quickly understand and navigate evolving products and steer technical discussions
Fluent German & excellent English proficiency
Outstanding negotiation and communication skills
Willing to move to Paris for at least 6 months (potentially longer, depending on business needs)
Responsibilities:
Conduct strategic outreach and warm introductions to various companies
Convert inbound leads and product-led customers into upselling or more bespoke agreements
Provide hands-on support and guidance to clients during the Proof of Concept (POC) phase to ensure a smooth and successful evaluation process
Leverage successful POC outcomes to convert them into long-term, revenue-generating contracts
Develop and execute strategic sales plans to convert leads into valued customers. You will be the primary contact for external stakeholders and responsible for managing deals and aligning all stakeholders
Show more details
Account Executive – AI for Citizens
Mistral AI is a pioneering French artificial intelligence startup offering configurable, enterprise-grade frontier AI models and solutions for all builders.
Benefits:
Competitive cash salary and equity
Monthly meal allowance
Monthly contribution to a Gympass subscription
Monthly contribution to your mobility (parking charges or public transport)
Generous parental leave policy
Experience Requirements:
Experienced in managing strategic public sector or large enterprise accounts, with direct exposure to government bodies.
Proven track record in multi-million-euro, multi-agency projects in politically complex environments.
Experience working with deep tech solutions (AI, ML, cloud, large-scale data infrastructure), able to confidently engage CIOs, CDOs, CTOs, and technical leaders.
Strong political acumen with the ability to navigate complex stakeholder networks, resolve tensions, and align divergent interests.
Skilled at aligning technical product roadmaps with policy objectives, regulatory frameworks, and public procurement processes.
Other Requirements:
Strong interpersonal skills — diplomatic, pragmatic, and trusted by senior stakeholders.
Fluent in English (written & spoken); French or another EU language is a strong plus due to the regional scope.
Prior experience with European governments, EU institutions, or regulated public sector bodies is a significant asset.
Responsibilities:
Serve as the primary point of contact for government leaders and public institutions across priority regions.
Develop multi-year strategic roadmaps aligned with national AI strategies and digital transformation agendas.
Build long-term relationships with senior public sector executives, including Ministers, CIOs, and policy leaders.
Coordinate with internal teams to ensure deployment alignment with public procurement and compliance frameworks.
Act as the voice of the client within Mistral, ensuring AI deployments meet national priorities and regulations.
Show more details
Generative AI TeamLead
Blindspot.AI is an AI expert company that designs tailored solutions and provides ready-made products to help companies unlock business value through artificial intelligence.
Benefits:
Attractive financial compensation and career growth
25 days of vacation
Multisport card
Financial bonuses
Opportunity to take responsibility and ownership of your work
Education Requirements:
Computer science/engineering education (BSc or MSc equivalents)
Experience Requirements:
Extensive experience in leading and managing complex technical projects
Comprehensive understanding of statistical machine-learning methods
Extensive practical experience with Retrieval Augmented Generation and agentic approaches
Practical experience with vector databases
Experience with the productization of Generative AI projects
Other Requirements:
Analytical skills and mathematical reasoning
Knowledge of Python ML libraries
Passion, self-improvement mindset, and hardworking attitude
Responsibilities:
Lead a team of skilled developers to design, build, and deploy cutting-edge AI solutions
Leverage the latest advancements in generative AI, including Retrieval-Augmented Generation (RAG) and agentic approaches
Deliver production-quality applications
Ensure effective teamwork and clear communication with colleagues
Show more details
Account Executive, France Small Business - based in Ireland
Breeze by HubSpot is a collection of HubSpot's AI tools, seamlessly integrated throughout the entire customer platform to unleash your business potential.
Benefits:
Generous and competitive remuneration
Interactive employee training and onboarding
Health coverage for you and your family
Flexible Time Off
Amazing colleagues to learn from and enjoy company social outings, parties, and events
Experience Requirements:
Proven track record in exceeding individual sales target, particularly in outbound sales and prospecting
Unmatched consultative selling and closing skills
Accurate forecasting and pipeline management
A sharp focus on your goals and a strong approach for achieving them
Experience working in a high-growth, "scale up" environment
Other Requirements:
Fluency in both French and English
Submit your CV in English
Passion for helping businesses grow and curiosity about the tech industry
Humility and enthusiasm in their work
Responsibilities:
Quickly identify challenges that our prospective customers face and discover the best marketing solutions for their business
Consistently close new business at or above quota level
Nurture relationships with highly qualified opportunities at small-sized companies
Build relationships with prospects and internal stake holders to grow new business
Work collaboratively with HubSpot's marketing and technology departments to evolve our sales strategy when new features and products are introduced
Show more details
Sr. GTM Strategy Manager
Cargo is an AI platform providing AI Agents to automate go-to-market tasks, including lead qualification, prospect engagement, and opportunity conversion for GTM teams.
Benefits:
variety of medical, dental, and vision plans
Wellbeing Fund - flexible wellness stipend
Mental Health benefits with covered therapy and coaching
401(k) program
Education & learning stipend
Experience Requirements:
6+ years of relevant experience in revenue operations, sales operations, GTM FP&A, and/or strategy consulting roles
Demonstrated ability to coach and grow more junior resources whether through formal management or project leadership
Annual planning experience, preferably at either a high-tech or enterprise software company
Comfortable working closely and building relationships with GTM executives
Experience analyzing marketing, sales, and customer data
Other Requirements:
Comfortable with data and ambiguity; able to both delve into the details and operational tactics, and engage meaningfully on the big picture or overall strategy
Strong technical skillset (SQL, Tableau, Excel) with ability to manipulate large data sets into summary insights
Motivated to work collaboratively in a fast-paced, ever-changing environment
Responsibilities:
Drive GTM strategy across all customer segments through data and insights
Deeply contribute to the GTM planning cycle, work as the strategic thought partner to the revenue leadership teams and collaborate with Finance, HR, and GTM Ops teams to set an ambitious growth vision
Develop recommendations on key strategic initiatives from initial hypotheses generation, deep analytical analysis, and executive ready output
Support the real time outlook on the business (forecast) including new business and upsell and churn while challenging conventional wisdom and building novel approaches across the business funnel
Build powerful, executive level reporting to enable effective decision making
Show more details
Revenue Operations Manager/RevOps
Cargo is an AI platform providing AI Agents to automate go-to-market tasks, including lead qualification, prospect engagement, and opportunity conversion for GTM teams.
Benefits:
38 days of holidays/year (+3 days offered by lempire)
Alan Blue: Comprehensive 100% premium medical coverage for you and your family
Swile Meal Tickets: Enjoy daily meal tickets
Navigo Card: Seamless commuting with a 100% covered Navigo card
Gear: Get the laptop tools and equipment you need for your job
Education Requirements:
You study in a top business school / or have a meaningful background
Experience Requirements:
1 or 2 years of experience in a similar role
You already have set-up a CRM and automation for your company
You have operations, sales or marketing experience
You already used a CRM like Hubspot/Pipedrive/Salesforce
Other Requirements:
You are a doer & want to have an impact
You are curious & love to solve problems
Interest in leveraging the latest tech to solve business problems
You speak English & French
You have a strong interest in SaaS and the Sales automation space
Responsibilities:
Own sales operations - helping @Yann GUILLEUX scale the team from 7 to 15 reps within one year
Lead high-impact initiatives with multiple stakeholders (launch Enterprise offering, implement AI support systems, structure key processes)
Build no-code automations to eliminate repetitive tasks
Partner with data and tech teams to develop effective solutions
Drive growth as a strategic consultant by analyzing opportunities and implementing improvements
Show more details
GTM Engineer
Cargo is an AI platform providing AI Agents to automate go-to-market tasks, including lead qualification, prospect engagement, and opportunity conversion for GTM teams.
Experience Requirements:
Most impactful result your GTM work has driven
Number of tables you have built
Most expensive table you ran and why it was expensive
Experience building in-house or for others
Other Requirements:
Share your LinkedIn profile
Share a <5-minute Loom video of a Clay workflow you've built, explaining why and how it was built, and why you chose to send this workflow over another
Show more details
Client Solutions Librarian
Research Solutions is a comprehensive suite equipping researchers with verifiable evidence, streamlined literature access, and AI tools for modern R&D.
Benefits:
Competitive salary
Comprehensive benefits package
Opportunities for professional development
Opportunities for career growth
Education Requirements:
Master’s degree in Library and Information Science (MLIS) preferred
Experience Requirements:
2+ years of experience in a library, academic support, or SaaS customer-facing role
Other Requirements:
Strong understanding of library technologies, digital resources, and usage analytics (e.g., COUNTER, SUSHI, Excel, Tableau)
Exceptional communication, instructional, and problem-solving skills in virtual settings
Proven ability to manage multiple priorities independently in a fully remote environment
Residency in one of the following states: CA, CT, FL, GA, ID, IL, IN, KY, MA, MD, MI, MN, NY, PA, RI, TX, UT, VA, WI
Responsibilities:
Create and deliver customized usage and engagement reports for key institutional clients, providing actionable insights to support strategic decision-making.
Analyze platform usage trends to support contract renewals, increase adoption, and align with client goals.
Partner with Sales, Product, and Customer Success teams to ensure reports meet the unique needs and priorities of each client.
Lead virtual onboarding sessions for new institutional clients, guiding them through system setup, configuration, and platform functionality.
Design and deliver engaging training experiences, including live webinars, asynchronous tutorials, and instructional guides for librarians, faculty, and administrators.
Show more details
Customer Success Manager
Research Solutions is a comprehensive suite equipping researchers with verifiable evidence, streamlined literature access, and AI tools for modern R&D.
Benefits:
Competitive salary
Comprehensive benefits package
Opportunities for professional development
Opportunities for career growth
Experience Requirements:
5+ years of experience in a Customer Success, Account Management, or Account Executive role within a SaaS or technology-driven environment
Proven track record of managing customer relationships, renewals, and account growth
Other Requirements:
Strong consultative selling skills with the ability to influence and drive outcomes
Experience working with CRM and customer success platforms (e.g., Gainsight, HubSpot, Salesforce)
Excellent communication, presentation, and negotiation skills
Ability to analyze customer data and translate insights into actionable strategies
Highly organized, detail-oriented, and proactive in managing multiple accounts
Experience working with enterprise customers and navigating complex organizational structures is a plus
Residency in one of the following states: CT, FL, GA, IL, IN, KY, MA, MI, MN, NY, PA, RI, TX, VA, WI
Responsibilities:
Serve as the primary point of contact for assigned accounts, ensuring a seamless customer journey.
Drive customer engagement, adoption, and retention through proactive outreach and strategic touchpoints.
Develop a deep understanding of each customer’s business objectives and align our solutions to their needs.
Monitor customer health scores and usage data to anticipate risks and opportunities.
Conduct regular business reviews to showcase value, collect feedback, and identify areas for optimization.
Show more details