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Senior Account Executive, New Business Sales (Mailchimp)
Mailchimp is the #1 email marketing and automations platform that helps businesses get more opens, clicks, and sales, now with integrated SMS.
Benefits:
competitive compensation package
strong pay for performance rewards approach
cash bonus
equity rewards
benefits
Experience Requirements:
4+ years of successful track record conducting outbound and cold calls, product demos and managing a pipeline, preferably in the SaaS/Martech Space
Experience working with mid-market customers; customers with more complex marketing needs and sizable subscriber lists (50k+)
Other Requirements:
Self-motivated with proven success in quota carrying roles
High level of business acumen and marketing knowledge
An unwavering positive attitude, strong drive for results, and the ability to deal with ambiguity
Hungry for feedback and exceptional at applying feedback to improve results
Excellent verbal and written communication skills
Responsibilities:
Responsible for acquiring mid-market customers and fast-growing SMBs
Prospect for high quality leads in your defined vertical or territory
Engage prospects with genuine curiosity to uncover challenges, demonstrate the value of Mailchimp and persuade them to make a change
Create a compelling narrative that illustrates a new reality or solves identified problems for clients through the Mailchimp platform
Conduct live product demonstrations tailored to the prospect’s specific needs or pain points via video conferencing or other communication methods
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Account Executive
DRUID is an enterprise AI Agent platform for developing and deploying AI agents, knowledge bases, and intelligent applications to automate processes and increase ROI.
Benefits:
A rich learning environment, specific to a tech start-up expanding internationally
Plenty of opportunities to create, innovate and leave your mark in a challenging and fast-growing business
Super smart, friendly, and supportive colleagues
A place where you can freely express your opinion
Experience Requirements:
A track record for 2-4 years of selling complex B2B SaaS solutions that solve a unique business problem
Other Requirements:
Strong sense of ownership
Expertise in driving enterprise sales and adept at navigating conversation at a strategic level
Demonstrated subject matter expertise to create product awareness and drive new insights into product and operation teams
Intellectually curious and driven to solve problems and make an impact
Entrepreneurial mindset; self-directed and autonomous
Responsibilities:
Run all aspects of sales delivery from initial qualification, demo, negotiations, and account closure
Assess the market potential within an assigned segment/territory and develop a sales strategy to maximize DRUID’s revenue potential
Proactively prospect new business opportunities within new and existing accounts via cold call, email, prospecting tools, & marketing leads provided
Demonstrate an effective level of product knowledge and technical understanding of products and services including features, benefits, etc. that overcomes specific objections
Mine existing and prospective clients for referral business
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Account Executive (120k OTE) - London - Fast-Growing Tech Company
DRUID is an enterprise AI Agent platform for developing and deploying AI agents, knowledge bases, and intelligent applications to automate processes and increase ROI.
Benefits:
Quarterly Team Days
25 Days Annual Leave
Opportunities for International Travel
Competitive Software Salary (Base + Commission = 120k+ Total)
Life Insurance cover
Experience Requirements:
2+ years of proven ability in managing complex 3-9 month SaaS sales cycles with a track record of acquiring new accounts and successful revenue attainment
Experience in solution-based and consultative sales
Skilled at negotiating business terms with line-of-business, procurement and contract teams, senior management and/or C-level executives
Proven ability to influence & drive cross-departmental strategy and collaboration
Excellent verbal and written communication skills and excels in leading web-based demos
Other Requirements:
Ability to be in the London Bridge Office 2-3 days a week
Responsibilities:
Achieve sales targets by closing outbound accounts from Mid-Market to Enterprise Customers
Get meetings with target customers independently as well as in conjunction with your SDR
Hitting Revenue targets consistently
Develop and implement strategic account plans to meet sales objectives
Collaborate with internal teams to align products or services with client needs
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PhD Fellowships in Responsible AI, AI-Human Coexistence and AI for Sustainability
Predictive Analytics Lab is a research group undertaking high-quality Machine Learning and Computer Vision research, supporting new technology companies.
Benefits:
Stipend to support research training of £2,000 for 4 years
Tuition fees waived up to the overseas rate for 4 years
Education Requirements:
Academic or professional background in Computer Science, Mathematics, Statistics, Econometrics, or related disciplines
Academic or professional background in Law, Information Systems, or Computer Science
Academic or professional background in Computer Science, Mathematics, Statistics, Econometrics, Industrial Engineering, or any related disciplines
Responsibilities:
Research on AI for Fairness, Transparency, and Inclusive Growth in Financial Services
Research on ethical, legal, and social implications of integrating AI
Developing policies and strategies for human-AI coexistence
Research on AI to enhance sustainability and efficiency in supply chain networks
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Airport General Manager - SFO
Regie.ai is the world’s first AI sales engagement platform, combining predictable human outreach with AI Agents to streamline prospecting and drive revenue.
Benefits:
Flight Privileges: Offered after 30 days for employees and eligible family members!
Competitive pay with daily access to earned wages.
Comprehensive Medical, Dental and Vision Insurance for full-time employees.
Paid time off – 9 paid holidays + 80 hours of PTO in your first year (PTO plans increase with tenure).
401k with 3% company match contribution when you contribute 9% to your retirement plan after 30 days.
Education Requirements:
High School diploma, GED or equivalent education.
Bachelor’s degree or equivalent work experience (preferred)
Experience Requirements:
Supervisory experience is required.
Four years of relevant work experience in the aviation or ground handling services industry (preferred)
Other Requirements:
Must be at least 18 years of age.
Must be able to obtain credentials required as per airport or state or customs requirements.
Must be able to frequently push, pull, stoop, squat, kneel, bend, lift up to 70lbs and move up to 70lbs; and constantly walk, stand, handle, grasp and reach out. May have to reach above shoulder occasionally.
Flexibility to work a variety of shifts, including nights, weekends, holidays and overtime.
Must be able to be alert to moving vehicles or aircraft and use radio equipment.
Responsibilities:
Oversight and coordination of the exciting day-to-day airport operations, or a segment of the operation.
Ensuring safe, reliable, efficient, and effective operational and financial performance of the station.
Builds partnerships with customers and sets the example for the delivery of exceptional customer service.
Reviews operational and financial reports to ensure the station is meeting goals and objectives and takes corrective action as required.
Participates in employee relations investigations when complaints arise and resolves issues in a professional and timely manner.
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Senior Site Reliability Engineer
Regie.ai is the world’s first AI sales engagement platform, combining predictable human outreach with AI Agents to streamline prospecting and drive revenue.
Benefits:
Stock options
Experience Requirements:
6+ years of experience in SRE, DevOps, or infrastructure engineering roles.
Other Requirements:
Extensive hands-on experience with AWS and its core services.
Strong experience with Terraform (or similar IaC tools), Docker and containerization, and modern CI/CD systems.
Proficient in scripting or programming languages such as Python and Bash.
Deep experience with monitoring and alerting tools (e.g., New Relic, Prometheus, Grafana, PagerDuty).
Strong hands-on experience with both SQL and NoSQL databases (e.g., MongoDB, PostgreSQL, MySQL).
Responsibilities:
Design and maintain scalable, secure, and reliable infrastructure to support Regie.ai's SaaS platform and AI/data workloads.
Architect a unified monitoring and alerting system for engineering teams to continuously monitor and improve system availability, reliability, performance.
Drive infrastructure automation and CI/CD improvements to reduce operational overhead and deployment risk.
Optimize infrastructure costs, support compliance efforts (e.g., SOC 2), and enforce security best practices.
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Senior Software Engineer
Regie.ai is the world’s first AI sales engagement platform, combining predictable human outreach with AI Agents to streamline prospecting and drive revenue.
Benefits:
Stock options
Experience Requirements:
5+ years of software engineering experience or equivalent as a full stack or Backend engineer.
Experience in Node.js, MongoDB, AWS platforms and services is a plug, but not required.
Experience working with or integrating into modern sales tech stacks (e.g., CRMs, sales engagement platforms) is a plus, but not required.
Other Requirements:
Extensive experience in architecting, designing, and developing scalable and reliable backend services for SaaS platforms.
Strong problem-solving skills and proven ability to thrive in collaborative, cross-functional team environments.
Deep hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud.
Solid understanding of both SQL and NoSQL database systems.
Entrepreneurial mindset with experience—or a strong desire—to work in fast-paced startup environments.
Responsibilities:
Identify and address system-level challenges that hinder customer value delivery and prolong time to value by improving, overhauling, or designing new systems.
Design and implement strategic integrations with major CRM, data, and sales engagement platforms to maximize Regie.ai’s reach and stickiness within customer ecosystems.
Partner cross-functionally with product, customer success, and implementation teams to prioritize initiatives that drive customer retention, activation, and growth.
Act as a force multiplier by fostering a culture of customer-centric thinking and engineering excellence.
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Accountant
Regie.ai is the world’s first AI sales engagement platform, combining predictable human outreach with AI Agents to streamline prospecting and drive revenue.
Benefits:
Paid vacation, sick time and holidays
Comprehensive insurance options - medical, dental, vision, short and long term disability and life insurance
Retirement with company matching
Tuition assistance
Experience Requirements:
2-5 years of accounting experience.
Experience in forestry and/or construction industry (preferred)
Experience with job costing (preferred)
Experience with Foundation Accounting System and Bid2Win software suite (preferred)
Other Requirements:
Strong Excel spreadsheet skills.
Ability to meet tight deadlines
Excellent organizational and motivational skills
Outstanding attention to detail
Exceptional communication (verbal and written) and interpersonal skills
Responsibilities:
Enter vendor invoices and credit card transactions to appropriate accounts, projects and regions
Reconcile bank accounts and resolve discrepancies.
Enter ACH and check deposits into Foundation accounting software. Deposit checks using remote deposit.
Prepare month-end closing journals for prepaids and depreciation
Resolve purchase order, contract, invoice or payment discrepancies
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Server Developer - Junior
Kore.ai is an enterprise AI company that provides a powerful agent platform and no-code tools to help businesses drive value from AI in work, service, and process optimization.
Education Requirements:
Graduate in Engineering OR Masters in Computer Applications
Experience Requirements:
Minimum 1 plus years of solid development experience
hands-on or in-depth knowledge of GenAI LLM and Agentic AI Applications
Exposure/Knowledge on Open AI, Claude, Llama, and DeepSeek Models
Other Requirements:
Experience with git version control system
Experience on open source contribution
Responsibilities:
Design and develop backend services supporting RAG pipelines with LLM integrations
Optimize performance of retrieval and enrichment pipelines using Elasticsearch and MongoDB
Implement scheduled jobs, event queues, and conditional branching in processing pipelines
Collaborate with AI/ML engineers to integrate inference services and improve runtime accuracy
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CCAAS Engagement Manager / Technical Project Manager
Kore.ai is an enterprise AI company that provides a powerful agent platform and no-code tools to help businesses drive value from AI in work, service, and process optimization.
Education Requirements:
Bachelor’s or Master’s Degree in Computer Applications, Computer Science, Business Administration required
Experience Requirements:
A minimum of 15 years of experience in a client facing role or account leadership role in the IT professional services or management consulting firm required
Experience in handling Contact Center & Conversational AI Implementations required
Experience in implementations of CCaaS solutions leveraging Genesys, Cisco, Avaya, AudioCodes, Twilio, ASR/TTS engines like Google, Nuance, Azure etc., platforms required
Other Requirements:
Experience in Telco, Retail Banking space is a plus
Responsibilities:
Effectively manage all commercial aspects of the client relationship including contracts, pricing, profitability, internal revenue and profit forecasting
Brings client context from close delivery experience, lead delivery set-up governance & works closely with clients and service line delivery teams
Owns delivery management and delivery excellence by leading the design and customer requirements gathering, validation and optimization
Responsible to set-up delivery and governance rigor and reviews delivery and financial metrics, assess risk and drive mitigation plans, creates and review SOW / work orders to better address delivery issues, and resolves/escalates platform related issues closely working with platform teams
Accurately plan and forecast revenue growth to achieve their net revenue and margin targets
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Senior Content Specialist
Kore.ai is an enterprise AI company that provides a powerful agent platform and no-code tools to help businesses drive value from AI in work, service, and process optimization.
Experience Requirements:
5+ years in content creation, marketing, or related field
Responsibilities:
Create high-impact content – Develop long-form assets (blogs, whitepapers, guides) and engaging short-form content (infographics, social media posts) that captivate our audience
Translate technical concepts and customer stories into compelling narratives – Understand our product’s technical aspects and use them to craft content that highlights customer pain points and business value
Leverage research & insights – Use customer stories, industry reports, discussion notes, and data-driven research to enrich content with credibility and depth
Drive thought leadership & engagement – Develop content that sparks discussions, educates audiences, and enhances brand authority in the industry
Optimize for SEO & discoverability – Write content that balances storytelling with keyword optimization to improve search rankings and organic reach
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Senior Partner Marketing Manager
Kore.ai is an enterprise AI company that provides a powerful agent platform and no-code tools to help businesses drive value from AI in work, service, and process optimization.
Education Requirements:
Bachelor’s Degree or equivalent years of experience required
MBA preferred
Experience Requirements:
Minimum 8+ years of experience in partner marketing within the technology industry and with a strong focus on hyperscaler partnerships (Microsoft, AWS, Google) required
Strong understanding of cloud platforms, AI technologies (especially Generative AI), and enterprise software solutions required
Previous experience & proven ability to develop and execute successful joint GTM strategies and marketing campaigns with technology partners required
Demonstrated experience in developing compelling value propositions and joint messaging with partners
Experience with a variety of marketing tactics and channels, including digital marketing, content marketing, events, and partner portals
Other Requirements:
Currently residing in Seattle or San Francisco Bay area required
Excellent relationship management and communication skills, with the ability to build rapport and influence stakeholders at all levels, both internally and externally required
Ability to manage multiple competing priorities and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment
Comfortability with ongoing change, the AI industry changes constantly, and we need to be able to pivot while maintaining a clear strategy
Analytical skills with the ability to track, measure, and report on the effectiveness of marketing programs
Responsibilities:
Collaborate closely with partner leadership, partner account executives, sales, and product marketing teams to define and execute joint GTM strategies aligned with our overall business objectives and the specific strengths of each hyperscaler partnership
Create comprehensive joint marketing plans encompassing market awareness programs, demand generation initiatives, and co-selling activities focused on key verticals such as Financial Services, Healthcare, Telco, and Travel & Hospitality
Develop compelling joint value propositions and messaging that articulate the unique benefits of Kore.ai's GenAI solutions built on and integrated with hyperscaler platforms like Microsoft Azure, AWS, and Google Cloud
Coordinate and launch a range of targeted marketing programs, including webinars, joint whitepapers, co-branded content, email campaigns, social media initiatives, website updates, and participation in industry events and tradeshows
Design and implement effective partner marketplace listings that clearly articulate our joint value proposition, positioning, lead generation strategies, and competitive differentiation within the hyperscaler ecosystems
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Social Media Manager
Kore.ai is an enterprise AI company that provides a powerful agent platform and no-code tools to help businesses drive value from AI in work, service, and process optimization.
Experience Requirements:
5+ years in social media management with proven success in B2B SaaS, AI, or enterprise tech
2+ Years experience with Figma and Canva and Asana
Hands-on experience with social media management tools (Sprout Social, Buffer, Hootsuite, etc.)
Expertise in social media analytics, reporting, and performance tracking
Knowledge of SEO, social media algorithms, and audience engagement strategies
Other Requirements:
Strong storytelling and copywriting skills to craft posts that drive engagement and brand recall
Ability to create dashboards and insights reports for leadership teams
Passion for emerging social media trends, AI-powered content strategies, and data-driven decision-making
An up-to-date portfolio of Social content, accounts, and performance
5+ years with Figma, can create, edit, animation
Responsibilities:
Develop and execute a results-driven social media strategy aligned with lead generation and brand-building goals
Craft engaging, conversation-driven content that positions us as a thought leader in B2B tech, AI, and enterprise automation
Draft compelling social media posts that highlight our leadership’s thought leadership, insights, and industry perspectives
Repurpose content assets (blogs, whitepapers, reports) into various post formats—polls, carousels, videos, long-form posts, interactive content—to maximize engagement
Create visually engaging posts using Canva or similar DIY design tools to enhance social media appeal
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Product Manager Evangelist - AI for Process
Kore.ai is an enterprise AI company that provides a powerful agent platform and no-code tools to help businesses drive value from AI in work, service, and process optimization.
Education Requirements:
Bachelor’s degree in business, Computer Science, or a related field (or equivalent practical experience)
MBA or an advanced technical degree preferred
Experience Requirements:
Minimum 10+ years of experience in product management or sales engineering within the enterprise software sector, with at least 3 years focused on BPM, RPA, workflow automation, or related technologies required
Previous experience working with or at companies such as UiPath, Pega, Automation Anywhere, Microsoft Power Automate, or similar BPM/automation vendors required
Experience selling to or collaborating with government sector clients required
Established relationships with Microsoft, AWS, or other cloud platform partners required
Demonstrated experience in customer-facing, partner-facing, or sales-facing roles with direct involvement in go-to-market activities
Other Requirements:
Excellent presentation and communication skills with the ability to articulate complex technical concepts in terms of business value
Candidates must be currently residing in the San Francisco/Bay Area required
Responsibilities:
Serve as a product evangelist, engaging with customers, partners, and internal teams
Collaborate with product leadership to define product positioning, messaging, and go-to-market strategies for our AI-powered process automation solutions
Maintain a deep understanding of market trends, the competitive landscape, and evolving customer needs within the process automation domain
Represent the company at industry events, webinars, and customer meetings to build awareness and drive product adoption
Provide sales engineering support for complex sales opportunities, including technical demonstrations, proof-of-concept initiatives, and solution design
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Solutions Architect
Kore.ai is an enterprise AI company that provides a powerful agent platform and no-code tools to help businesses drive value from AI in work, service, and process optimization.
Education Requirements:
Graduate in Engineering OR Master's in Computer Applications
Experience Requirements:
10+ yrs overall technical experience and minimum of 3 years a Technical Solution Architect
Very good experience in OOPS and Multi-Threading
Very Good Experience in JavaScript, Jquery, Node JS, HTML 5, CSS3
Very Good Experience in user authentication and authorization models and frameworks
Very good experience in defining/creating SOAP & RESTful web services
Responsibilities:
Preparing the detailed design documents and design approaches using the various tools
Translating the business requirements to technical specifications that can be used by the teams to develop
Define implementation approaches, algorithms, and code structure to meet the requirements
Leads in the analysis, design, and implementation planning of the technical/business solution
Customer interfacing, understanding the customer's technical environment, and proposing technical Solutions to resolve business issues
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Business Development Representative (NA and EMEA Market)
Kore.ai is an enterprise AI company that provides a powerful agent platform and no-code tools to help businesses drive value from AI in work, service, and process optimization.
Education Requirements:
Bachelor’s or master’s in business administration or equivalent
Experience Requirements:
2 - 7 years of Business Development/inside sales experience
BD/inside sales experience, with a consistent track record of setting up discovery calls and creating the qualified opportunities
Experience working in the North America Market (Experience in SAAS/CX/EX Space)
Proficiency with Hubspot or other tools such as 6Sense, Outreach.io, Loom, Orum etc
Other Requirements:
Strong communication skills via phone and email
Proven creative problem-solving approach and strong analytical skills
A strong understanding of both the Sales & the Marketing Funnel
Open to work in North America Shift timings
Responsibilities:
Utilize LinkedIn, email and phone calls to generate new sales opportunities by engaging CXO/VP level contacts in the NA Enterprise Segment
Identify prospect's needs and suggest appropriate products/services through consultative conversations
Build long-term trusting relationships with prospects to qualify leads as sales opportunities through repeatable nurture motion
Update and maintain Hubspot CRM and various other marketing systems accurately
Set up discovery meetings between customer contacts and sales executive
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QA Automation Engineer (contract)
Checksum is an AI-powered end-to-end testing tool that automatically generates, maintains, and self-heals tests based on user sessions, ensuring fast and bug-free code deployment.
Benefits:
Catered lunch 3 days a week in our San Francisco office (hybrid flexibility available)
A fast-moving, collaborative team that values execution over ego
A strategic role in shaping the growth trajectory of a cutting-edge AI startup
Hand on collaboration with our co-founders and leadership
Experience Requirements:
1+ years of experience with Playwright, Cypress, or other web automation frameworks, or a strong background in frontend development
1+ years of experience with JavaScript/TypeScript
Other Requirements:
A proactive approach and a drive to make an impact
Experience with AI models and integrating them into your workflow
Excited to work in an early-stage, fast-paced environment where playbooks are still being built
Excited about the opportunity to collaborate with external customers and manage client relationships
Ability to come into the SF Office 4-5 days a week
Responsibilities:
Write clear, concise, and well-structured automated test scripts that cover a wide range of scenarios and edge cases
Integrating AI models into your day to day work flow
Execute automated tests regularly and analyze test results to identify and report defects
Collaborate with developers to reproduce and troubleshoot issues found during testing
Maintain and update test reports and metrics to track the effectiveness of test automation efforts
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Customer Success Associate II
Everlaw is an advanced ediscovery software that transforms litigation and investigations, offering innovative tools for legal professionals.
Benefits:
Equity program
401(k) retirement plan with company matching
Health, dental, and vision
Flexible Spending Accounts for health and dependent care expenses
Paid parental leave and approximately 10 days (80 hours) per year of sick leave
Experience Requirements:
At least 2-3 years of experience in customer success or account relationship management
A plus if you have eDiscovery, legal technology, and/or nonprofit industry experience
Experience working in Customer Support, ideally at a software or legal technology company, but this is not required
Experience using Customer Relationship Management tools such as Zendesk and/or Salesforce, but this is not required
Other Requirements:
Intellectually curious and channel your curiosity into discovering customer challenges and pains
Strong problem-solving skills
Exceptional oral and written communication skills that show enthusiasm, energy, and empathy under pressure
Comfortable in a fast-paced environment that requires strong time management skills and collaboration with our technical and business teams
Strategic, analytical, and process-driven and can successfully manage multiple priorities simultaneously
Responsibilities:
Lead your book of business: Foster client growth through regular check-ins, Success Reviews, and high-quality service
Customer advisory: Serve as the primary point of contact, advising customers on leveraging Everlaw’s capabilities to achieve their business goals.
Oversee the entire customer lifecycle post-sale: Including onboarding, training, adoption, support, renewal, expansion, and relationship building.
Monitor account health: Analyze account health by leveraging consumption & usage metrics and construct proactive account plans with your findings.
Collaborate with Cross Functional Partners: Collaborate with cross functional partners to deliver on opportunities such as: Advocate Customer Marketing Opportunities, and commercial growth/expansion opportunities.
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User Education Specialist II
Everlaw is an advanced ediscovery software that transforms litigation and investigations, offering innovative tools for legal professionals.
Benefits:
Equity program.
401(k) retirement plan with company matching.
Health, dental, and vision.
Flexible Spending Accounts for health and dependent care expenses.
Paid parental leave and approximately 10 days (80 hours) per year of sick leave.
Experience Requirements:
2+ years of experience in delivering training to an audience, managing learning experiences, maintaining resources, and developing new educational content.
Other Requirements:
Comfortable teaching technology while maintaining a high level of attention to detail, with a focus on understanding audience needs and tailoring the learning experience to meet them.
Excited about working directly with learners and are focused on applying your strong communication skills to ensure that our users are set up to succeed while using the Everlaw platform.
Willing to travel to visit customers on a regular basis to provide in-person training with a focus on our users working in government
Thrive while working in a collaborative environment where you will have the opportunity to work closely with your colleagues from around the organization to take on challenges and develop an exceptional learning experience.
Enjoy the creative process of developing new ways for users to learn to help drive the evolution of our user education program.
Responsibilities:
Become an expert in the Everlaw platform!
You will develop a deep understanding of our client’s workflows and objectives by collaborating with your customer facing colleagues.
Deliver tailored live learning sessions for Everlaw users.
Help to ensure that our library of learning resources is having the maximum impact on our users.
Work collaboratively with partners around the business to ensure that all Everlaw users have an amazing learning experience.
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Workforce Management Analyst
Everlaw is an advanced ediscovery software that transforms litigation and investigations, offering innovative tools for legal professionals.
Benefits:
Equity program
401(k) retirement plan with company matching
Health, dental, and vision
Flexible Spending Accounts for health and dependent care expenses
Paid parental leave and approximately 10 days (80 hours) per year of sick leave
Experience Requirements:
At least 2 years of experience working in support operations or a related field with legal or eDiscovery experience
Other Requirements:
Deep understanding of support philosophy and able to fully grasp the reasoning behind support processes and best practices
Strong knowledge of resources with an ability to navigate and utilize internal resources and escalate issues appropriately
Metrics-driven, demonstrating a strong understanding of key support metrics and their impact on overall team performance
Team collaboration & delegation skills with strong communication, working effectively with senior team members to maintain smooth queue operations
Tech focused and have a strong commitment to mastering current WFM tools, with a focus on continuously enhancing the tech stack to meet the evolving demands of the team
Responsibilities:
Work closely with the Customer Experience Strategy and Operations team to understand the team KPIs and design plans for organizing resources to meet the baseline objectives
Develop short-term and medium-term forecasts based on historical ticket volume data, product updates, and seasonal trends
Create schedules to align with forecasted demand, ensuring adequate coverage for all support channels and time zones
Provide actionable recommendations to improve forecast accuracy and scheduling efficiency
Assist with capacity planning to support hiring and training decisions
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