AI Jobs

Find the latest job opportunities in AI and tech

Has Salary

Mailchimp favicon
Mailchimp

Senior Account Executive, New Business Sales (Mailchimp)

Mailchimp is the #1 email marketing and automations platform that helps businesses get more opens, clicks, and sales, now with integrated SMS.

saleshybridNew York, US
$102,000 - $135,000
full-time

Benefits:

  • competitive compensation package

  • strong pay for performance rewards approach

  • cash bonus

  • equity rewards

  • benefits

Experience Requirements:

  • 4+ years of successful track record conducting outbound and cold calls, product demos and managing a pipeline, preferably in the SaaS/Martech Space

  • Experience working with mid-market customers; customers with more complex marketing needs and sizable subscriber lists (50k+)

Other Requirements:

  • Self-motivated with proven success in quota carrying roles

  • High level of business acumen and marketing knowledge

  • An unwavering positive attitude, strong drive for results, and the ability to deal with ambiguity

  • Hungry for feedback and exceptional at applying feedback to improve results

  • Excellent verbal and written communication skills

Responsibilities:

  • Responsible for acquiring mid-market customers and fast-growing SMBs

  • Prospect for high quality leads in your defined vertical or territory

  • Engage prospects with genuine curiosity to uncover challenges, demonstrate the value of Mailchimp and persuade them to make a change

  • Create a compelling narrative that illustrates a new reality or solves identified problems for clients through the Mailchimp platform

  • Conduct live product demonstrations tailored to the prospect’s specific needs or pain points via video conferencing or other communication methods

Show more details

DRUID favicon
DRUID

Account Executive

DRUID is an enterprise AI Agent platform for developing and deploying AI agents, knowledge bases, and intelligent applications to automate processes and increase ROI.

salesonsiteLondon, GBcontract

Benefits:

  • A rich learning environment, specific to a tech start-up expanding internationally

  • Plenty of opportunities to create, innovate and leave your mark in a challenging and fast-growing business

  • Super smart, friendly, and supportive colleagues

  • A place where you can freely express your opinion

Experience Requirements:

  • A track record for 2-4 years of selling complex B2B SaaS solutions that solve a unique business problem

Other Requirements:

  • Strong sense of ownership

  • Expertise in driving enterprise sales and adept at navigating conversation at a strategic level

  • Demonstrated subject matter expertise to create product awareness and drive new insights into product and operation teams

  • Intellectually curious and driven to solve problems and make an impact

  • Entrepreneurial mindset; self-directed and autonomous

Responsibilities:

  • Run all aspects of sales delivery from initial qualification, demo, negotiations, and account closure

  • Assess the market potential within an assigned segment/territory and develop a sales strategy to maximize DRUID’s revenue potential

  • Proactively prospect new business opportunities within new and existing accounts via cold call, email, prospecting tools, & marketing leads provided

  • Demonstrate an effective level of product knowledge and technical understanding of products and services including features, benefits, etc. that overcomes specific objections

  • Mine existing and prospective clients for referral business

Show more details

DRUID favicon
DRUID

Account Executive (120k OTE) - London - Fast-Growing Tech Company

DRUID is an enterprise AI Agent platform for developing and deploying AI agents, knowledge bases, and intelligent applications to automate processes and increase ROI.

saleshybridLondon, GBfull-time

Benefits:

  • Quarterly Team Days

  • 25 Days Annual Leave

  • Opportunities for International Travel

  • Competitive Software Salary (Base + Commission = 120k+ Total)

  • Life Insurance cover

Experience Requirements:

  • 2+ years of proven ability in managing complex 3-9 month SaaS sales cycles with a track record of acquiring new accounts and successful revenue attainment

  • Experience in solution-based and consultative sales

  • Skilled at negotiating business terms with line-of-business, procurement and contract teams, senior management and/or C-level executives

  • Proven ability to influence & drive cross-departmental strategy and collaboration

  • Excellent verbal and written communication skills and excels in leading web-based demos

Other Requirements:

  • Ability to be in the London Bridge Office 2-3 days a week

Responsibilities:

  • Achieve sales targets by closing outbound accounts from Mid-Market to Enterprise Customers

  • Get meetings with target customers independently as well as in conjunction with your SDR

  • Hitting Revenue targets consistently

  • Develop and implement strategic account plans to meet sales objectives

  • Collaborate with internal teams to align products or services with client needs

Show more details

Predictive Analytics Lab favicon
Predictive Analytics Lab

PhD Fellowships in Responsible AI, AI-Human Coexistence and AI for Sustainability

Predictive Analytics Lab is a research group undertaking high-quality Machine Learning and Computer Vision research, supporting new technology companies.

scienceonsiteBrighton, GB
£18,622
full-time

Benefits:

  • Stipend to support research training of £2,000 for 4 years

  • Tuition fees waived up to the overseas rate for 4 years

Education Requirements:

  • Academic or professional background in Computer Science, Mathematics, Statistics, Econometrics, or related disciplines

  • Academic or professional background in Law, Information Systems, or Computer Science

  • Academic or professional background in Computer Science, Mathematics, Statistics, Econometrics, Industrial Engineering, or any related disciplines

Responsibilities:

  • Research on AI for Fairness, Transparency, and Inclusive Growth in Financial Services

  • Research on ethical, legal, and social implications of integrating AI

  • Developing policies and strategies for human-AI coexistence

  • Research on AI to enhance sustainability and efficiency in supply chain networks

Show more details

Regie.ai favicon
Regie.ai

Airport General Manager - SFO

Regie.ai is the world’s first AI sales engagement platform, combining predictable human outreach with AI Agents to streamline prospecting and drive revenue.

operationsonsiteSan Francisco, US
$82,300.00/yr - $107,000.00/yr
full-time

Benefits:

  • Flight Privileges: Offered after 30 days for employees and eligible family members!

  • Competitive pay with daily access to earned wages.

  • Comprehensive Medical, Dental and Vision Insurance for full-time employees.

  • Paid time off – 9 paid holidays + 80 hours of PTO in your first year (PTO plans increase with tenure).

  • 401k with 3% company match contribution when you contribute 9% to your retirement plan after 30 days.

Education Requirements:

  • High School diploma, GED or equivalent education.

  • Bachelor’s degree or equivalent work experience (preferred)

Experience Requirements:

  • Supervisory experience is required.

  • Four years of relevant work experience in the aviation or ground handling services industry (preferred)

Other Requirements:

  • Must be at least 18 years of age.

  • Must be able to obtain credentials required as per airport or state or customs requirements.

  • Must be able to frequently push, pull, stoop, squat, kneel, bend, lift up to 70lbs and move up to 70lbs; and constantly walk, stand, handle, grasp and reach out. May have to reach above shoulder occasionally.

  • Flexibility to work a variety of shifts, including nights, weekends, holidays and overtime.

  • Must be able to be alert to moving vehicles or aircraft and use radio equipment.

Responsibilities:

  • Oversight and coordination of the exciting day-to-day airport operations, or a segment of the operation.

  • Ensuring safe, reliable, efficient, and effective operational and financial performance of the station.

  • Builds partnerships with customers and sets the example for the delivery of exceptional customer service.

  • Reviews operational and financial reports to ensure the station is meeting goals and objectives and takes corrective action as required.

  • Participates in employee relations investigations when complaints arise and resolves issues in a professional and timely manner.

Show more details

Regie.ai favicon
Regie.ai

Senior Site Reliability Engineer

Regie.ai is the world’s first AI sales engagement platform, combining predictable human outreach with AI Agents to streamline prospecting and drive revenue.

engineeringonsiteVancouver, CA
$130,000.00/yr - $180,000.00/yr
full-time

Benefits:

  • Stock options

Experience Requirements:

  • 6+ years of experience in SRE, DevOps, or infrastructure engineering roles.

Other Requirements:

  • Extensive hands-on experience with AWS and its core services.

  • Strong experience with Terraform (or similar IaC tools), Docker and containerization, and modern CI/CD systems.

  • Proficient in scripting or programming languages such as Python and Bash.

  • Deep experience with monitoring and alerting tools (e.g., New Relic, Prometheus, Grafana, PagerDuty).

  • Strong hands-on experience with both SQL and NoSQL databases (e.g., MongoDB, PostgreSQL, MySQL).

Responsibilities:

  • Design and maintain scalable, secure, and reliable infrastructure to support Regie.ai's SaaS platform and AI/data workloads.

  • Architect a unified monitoring and alerting system for engineering teams to continuously monitor and improve system availability, reliability, performance.

  • Drive infrastructure automation and CI/CD improvements to reduce operational overhead and deployment risk.

  • Optimize infrastructure costs, support compliance efforts (e.g., SOC 2), and enforce security best practices.

Show more details

Regie.ai favicon
Regie.ai

Senior Software Engineer

Regie.ai is the world’s first AI sales engagement platform, combining predictable human outreach with AI Agents to streamline prospecting and drive revenue.

engineeringonsiteVancouver, CA
$130,000.00/yr - $180,000.00/yr
full-time

Benefits:

  • Stock options

Experience Requirements:

  • 5+ years of software engineering experience or equivalent as a full stack or Backend engineer.

  • Experience in Node.js, MongoDB, AWS platforms and services is a plug, but not required.

  • Experience working with or integrating into modern sales tech stacks (e.g., CRMs, sales engagement platforms) is a plus, but not required.

Other Requirements:

  • Extensive experience in architecting, designing, and developing scalable and reliable backend services for SaaS platforms.

  • Strong problem-solving skills and proven ability to thrive in collaborative, cross-functional team environments.

  • Deep hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud.

  • Solid understanding of both SQL and NoSQL database systems.

  • Entrepreneurial mindset with experience—or a strong desire—to work in fast-paced startup environments.

Responsibilities:

  • Identify and address system-level challenges that hinder customer value delivery and prolong time to value by improving, overhauling, or designing new systems.

  • Design and implement strategic integrations with major CRM, data, and sales engagement platforms to maximize Regie.ai’s reach and stickiness within customer ecosystems.

  • Partner cross-functionally with product, customer success, and implementation teams to prioritize initiatives that drive customer retention, activation, and growth.

  • Act as a force multiplier by fostering a culture of customer-centric thinking and engineering excellence.

Show more details

Regie.ai favicon
Regie.ai

Accountant

Regie.ai is the world’s first AI sales engagement platform, combining predictable human outreach with AI Agents to streamline prospecting and drive revenue.

financeonsiteColorado Springs, US
$28.00/hr - $34.00/hr
full-time

Benefits:

  • Paid vacation, sick time and holidays

  • Comprehensive insurance options - medical, dental, vision, short and long term disability and life insurance

  • Retirement with company matching

  • Tuition assistance

Experience Requirements:

  • 2-5 years of accounting experience.

  • Experience in forestry and/or construction industry (preferred)

  • Experience with job costing (preferred)

  • Experience with Foundation Accounting System and Bid2Win software suite (preferred)

Other Requirements:

  • Strong Excel spreadsheet skills.

  • Ability to meet tight deadlines

  • Excellent organizational and motivational skills

  • Outstanding attention to detail

  • Exceptional communication (verbal and written) and interpersonal skills

Responsibilities:

  • Enter vendor invoices and credit card transactions to appropriate accounts, projects and regions

  • Reconcile bank accounts and resolve discrepancies.

  • Enter ACH and check deposits into Foundation accounting software. Deposit checks using remote deposit.

  • Prepare month-end closing journals for prepaids and depreciation

  • Resolve purchase order, contract, invoice or payment discrepancies

Show more details

Kore.ai favicon
Kore.ai

Server Developer - Junior

Kore.ai is an enterprise AI company that provides a powerful agent platform and no-code tools to help businesses drive value from AI in work, service, and process optimization.

engineeringonsiteHyderabad, INfull-time

Education Requirements:

  • Graduate in Engineering OR Masters in Computer Applications

Experience Requirements:

  • Minimum 1 plus years of solid development experience

  • hands-on or in-depth knowledge of GenAI LLM and Agentic AI Applications

  • Exposure/Knowledge on Open AI, Claude, Llama, and DeepSeek Models

Other Requirements:

  • Experience with git version control system

  • Experience on open source contribution

Responsibilities:

  • Design and develop backend services supporting RAG pipelines with LLM integrations

  • Optimize performance of retrieval and enrichment pipelines using Elasticsearch and MongoDB

  • Implement scheduled jobs, event queues, and conditional branching in processing pipelines

  • Collaborate with AI/ML engineers to integrate inference services and improve runtime accuracy

Show more details

Kore.ai favicon
Kore.ai

CCAAS Engagement Manager / Technical Project Manager

Kore.ai is an enterprise AI company that provides a powerful agent platform and no-code tools to help businesses drive value from AI in work, service, and process optimization.

operationsremoteUS
$170,000 - $190,000
full-time

Education Requirements:

  • Bachelor’s or Master’s Degree in Computer Applications, Computer Science, Business Administration required

Experience Requirements:

  • A minimum of 15 years of experience in a client facing role or account leadership role in the IT professional services or management consulting firm required

  • Experience in handling Contact Center & Conversational AI Implementations required

  • Experience in implementations of CCaaS solutions leveraging Genesys, Cisco, Avaya, AudioCodes, Twilio, ASR/TTS engines like Google, Nuance, Azure etc., platforms required

Other Requirements:

  • Experience in Telco, Retail Banking space is a plus

Responsibilities:

  • Effectively manage all commercial aspects of the client relationship including contracts, pricing, profitability, internal revenue and profit forecasting

  • Brings client context from close delivery experience, lead delivery set-up governance & works closely with clients and service line delivery teams

  • Owns delivery management and delivery excellence by leading the design and customer requirements gathering, validation and optimization

  • Responsible to set-up delivery and governance rigor and reviews delivery and financial metrics, assess risk and drive mitigation plans, creates and review SOW / work orders to better address delivery issues, and resolves/escalates platform related issues closely working with platform teams

  • Accurately plan and forecast revenue growth to achieve their net revenue and margin targets

Show more details

Kore.ai favicon
Kore.ai

Senior Content Specialist

Kore.ai is an enterprise AI company that provides a powerful agent platform and no-code tools to help businesses drive value from AI in work, service, and process optimization.

marketingonsiteHyderabad, INfull-time

Experience Requirements:

  • 5+ years in content creation, marketing, or related field

Responsibilities:

  • Create high-impact content – Develop long-form assets (blogs, whitepapers, guides) and engaging short-form content (infographics, social media posts) that captivate our audience

  • Translate technical concepts and customer stories into compelling narratives – Understand our product’s technical aspects and use them to craft content that highlights customer pain points and business value

  • Leverage research & insights – Use customer stories, industry reports, discussion notes, and data-driven research to enrich content with credibility and depth

  • Drive thought leadership & engagement – Develop content that sparks discussions, educates audiences, and enhances brand authority in the industry

  • Optimize for SEO & discoverability – Write content that balances storytelling with keyword optimization to improve search rankings and organic reach

Show more details

Kore.ai favicon
Kore.ai

Senior Partner Marketing Manager

Kore.ai is an enterprise AI company that provides a powerful agent platform and no-code tools to help businesses drive value from AI in work, service, and process optimization.

marketingremoteSeattle, US
$170,000 - $190,000
full-time

Education Requirements:

  • Bachelor’s Degree or equivalent years of experience required

  • MBA preferred

Experience Requirements:

  • Minimum 8+ years of experience in partner marketing within the technology industry and with a strong focus on hyperscaler partnerships (Microsoft, AWS, Google) required

  • Strong understanding of cloud platforms, AI technologies (especially Generative AI), and enterprise software solutions required

  • Previous experience & proven ability to develop and execute successful joint GTM strategies and marketing campaigns with technology partners required

  • Demonstrated experience in developing compelling value propositions and joint messaging with partners

  • Experience with a variety of marketing tactics and channels, including digital marketing, content marketing, events, and partner portals

Other Requirements:

  • Currently residing in Seattle or San Francisco Bay area required

  • Excellent relationship management and communication skills, with the ability to build rapport and influence stakeholders at all levels, both internally and externally required

  • Ability to manage multiple competing priorities and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment

  • Comfortability with ongoing change, the AI industry changes constantly, and we need to be able to pivot while maintaining a clear strategy

  • Analytical skills with the ability to track, measure, and report on the effectiveness of marketing programs

Responsibilities:

  • Collaborate closely with partner leadership, partner account executives, sales, and product marketing teams to define and execute joint GTM strategies aligned with our overall business objectives and the specific strengths of each hyperscaler partnership

  • Create comprehensive joint marketing plans encompassing market awareness programs, demand generation initiatives, and co-selling activities focused on key verticals such as Financial Services, Healthcare, Telco, and Travel & Hospitality

  • Develop compelling joint value propositions and messaging that articulate the unique benefits of Kore.ai's GenAI solutions built on and integrated with hyperscaler platforms like Microsoft Azure, AWS, and Google Cloud

  • Coordinate and launch a range of targeted marketing programs, including webinars, joint whitepapers, co-branded content, email campaigns, social media initiatives, website updates, and participation in industry events and tradeshows

  • Design and implement effective partner marketplace listings that clearly articulate our joint value proposition, positioning, lead generation strategies, and competitive differentiation within the hyperscaler ecosystems

Show more details

Kore.ai favicon
Kore.ai

Social Media Manager

Kore.ai is an enterprise AI company that provides a powerful agent platform and no-code tools to help businesses drive value from AI in work, service, and process optimization.

marketingonsiteHyderabad, INfull-time

Experience Requirements:

  • 5+ years in social media management with proven success in B2B SaaS, AI, or enterprise tech

  • 2+ Years experience with Figma and Canva and Asana

  • Hands-on experience with social media management tools (Sprout Social, Buffer, Hootsuite, etc.)

  • Expertise in social media analytics, reporting, and performance tracking

  • Knowledge of SEO, social media algorithms, and audience engagement strategies

Other Requirements:

  • Strong storytelling and copywriting skills to craft posts that drive engagement and brand recall

  • Ability to create dashboards and insights reports for leadership teams

  • Passion for emerging social media trends, AI-powered content strategies, and data-driven decision-making

  • An up-to-date portfolio of Social content, accounts, and performance

  • 5+ years with Figma, can create, edit, animation

Responsibilities:

  • Develop and execute a results-driven social media strategy aligned with lead generation and brand-building goals

  • Craft engaging, conversation-driven content that positions us as a thought leader in B2B tech, AI, and enterprise automation

  • Draft compelling social media posts that highlight our leadership’s thought leadership, insights, and industry perspectives

  • Repurpose content assets (blogs, whitepapers, reports) into various post formats—polls, carousels, videos, long-form posts, interactive content—to maximize engagement

  • Create visually engaging posts using Canva or similar DIY design tools to enhance social media appeal

Show more details

Kore.ai favicon
Kore.ai

Product Manager Evangelist - AI for Process

Kore.ai is an enterprise AI company that provides a powerful agent platform and no-code tools to help businesses drive value from AI in work, service, and process optimization.

productremoteSan Francisco, US
$200,000 - $230,000
full-time

Education Requirements:

  • Bachelor’s degree in business, Computer Science, or a related field (or equivalent practical experience)

  • MBA or an advanced technical degree preferred

Experience Requirements:

  • Minimum 10+ years of experience in product management or sales engineering within the enterprise software sector, with at least 3 years focused on BPM, RPA, workflow automation, or related technologies required

  • Previous experience working with or at companies such as UiPath, Pega, Automation Anywhere, Microsoft Power Automate, or similar BPM/automation vendors required

  • Experience selling to or collaborating with government sector clients required

  • Established relationships with Microsoft, AWS, or other cloud platform partners required

  • Demonstrated experience in customer-facing, partner-facing, or sales-facing roles with direct involvement in go-to-market activities

Other Requirements:

  • Excellent presentation and communication skills with the ability to articulate complex technical concepts in terms of business value

  • Candidates must be currently residing in the San Francisco/Bay Area required

Responsibilities:

  • Serve as a product evangelist, engaging with customers, partners, and internal teams

  • Collaborate with product leadership to define product positioning, messaging, and go-to-market strategies for our AI-powered process automation solutions

  • Maintain a deep understanding of market trends, the competitive landscape, and evolving customer needs within the process automation domain

  • Represent the company at industry events, webinars, and customer meetings to build awareness and drive product adoption

  • Provide sales engineering support for complex sales opportunities, including technical demonstrations, proof-of-concept initiatives, and solution design

Show more details

Kore.ai favicon
Kore.ai

Solutions Architect

Kore.ai is an enterprise AI company that provides a powerful agent platform and no-code tools to help businesses drive value from AI in work, service, and process optimization.

engineeringonsiteHyderabad, INfull-time

Education Requirements:

  • Graduate in Engineering OR Master's in Computer Applications

Experience Requirements:

  • 10+ yrs overall technical experience and minimum of 3 years a Technical Solution Architect

  • Very good experience in OOPS and Multi-Threading

  • Very Good Experience in JavaScript, Jquery, Node JS, HTML 5, CSS3

  • Very Good Experience in user authentication and authorization models and frameworks

  • Very good experience in defining/creating SOAP & RESTful web services

Responsibilities:

  • Preparing the detailed design documents and design approaches using the various tools

  • Translating the business requirements to technical specifications that can be used by the teams to develop

  • Define implementation approaches, algorithms, and code structure to meet the requirements

  • Leads in the analysis, design, and implementation planning of the technical/business solution

  • Customer interfacing, understanding the customer's technical environment, and proposing technical Solutions to resolve business issues

Show more details

Kore.ai favicon
Kore.ai

Business Development Representative (NA and EMEA Market)

Kore.ai is an enterprise AI company that provides a powerful agent platform and no-code tools to help businesses drive value from AI in work, service, and process optimization.

salesonsiteHyderabad, INfull-time

Education Requirements:

  • Bachelor’s or master’s in business administration or equivalent

Experience Requirements:

  • 2 - 7 years of Business Development/inside sales experience

  • BD/inside sales experience, with a consistent track record of setting up discovery calls and creating the qualified opportunities

  • Experience working in the North America Market (Experience in SAAS/CX/EX Space)

  • Proficiency with Hubspot or other tools such as 6Sense, Outreach.io, Loom, Orum etc

Other Requirements:

  • Strong communication skills via phone and email

  • Proven creative problem-solving approach and strong analytical skills

  • A strong understanding of both the Sales & the Marketing Funnel

  • Open to work in North America Shift timings

Responsibilities:

  • Utilize LinkedIn, email and phone calls to generate new sales opportunities by engaging CXO/VP level contacts in the NA Enterprise Segment

  • Identify prospect's needs and suggest appropriate products/services through consultative conversations

  • Build long-term trusting relationships with prospects to qualify leads as sales opportunities through repeatable nurture motion

  • Update and maintain Hubspot CRM and various other marketing systems accurately

  • Set up discovery meetings between customer contacts and sales executive

Show more details

Checksum favicon
Checksum

QA Automation Engineer (contract)

Checksum is an AI-powered end-to-end testing tool that automatically generates, maintains, and self-heals tests based on user sessions, ensuring fast and bug-free code deployment.

engineeringonsiteSan Francisco, US
USD 25 / hour - USD 40 / hour
contract

Benefits:

  • Catered lunch 3 days a week in our San Francisco office (hybrid flexibility available)

  • A fast-moving, collaborative team that values execution over ego

  • A strategic role in shaping the growth trajectory of a cutting-edge AI startup

  • Hand on collaboration with our co-founders and leadership

Experience Requirements:

  • 1+ years of experience with Playwright, Cypress, or other web automation frameworks, or a strong background in frontend development

  • 1+ years of experience with JavaScript/TypeScript

Other Requirements:

  • A proactive approach and a drive to make an impact

  • Experience with AI models and integrating them into your workflow

  • Excited to work in an early-stage, fast-paced environment where playbooks are still being built

  • Excited about the opportunity to collaborate with external customers and manage client relationships

  • Ability to come into the SF Office 4-5 days a week

Responsibilities:

  • Write clear, concise, and well-structured automated test scripts that cover a wide range of scenarios and edge cases

  • Integrating AI models into your day to day work flow

  • Execute automated tests regularly and analyze test results to identify and report defects

  • Collaborate with developers to reproduce and troubleshoot issues found during testing

  • Maintain and update test reports and metrics to track the effectiveness of test automation efforts

Show more details

Everlaw favicon
Everlaw

Customer Success Associate II

Everlaw is an advanced ediscovery software that transforms litigation and investigations, offering innovative tools for legal professionals.

operationshybridOakland, US
$47.60 per hour - $60.10 per hour
full-time

Benefits:

  • Equity program

  • 401(k) retirement plan with company matching

  • Health, dental, and vision

  • Flexible Spending Accounts for health and dependent care expenses

  • Paid parental leave and approximately 10 days (80 hours) per year of sick leave

Experience Requirements:

  • At least 2-3 years of experience in customer success or account relationship management

  • A plus if you have eDiscovery, legal technology, and/or nonprofit industry experience

  • Experience working in Customer Support, ideally at a software or legal technology company, but this is not required

  • Experience using Customer Relationship Management tools such as Zendesk and/or Salesforce, but this is not required

Other Requirements:

  • Intellectually curious and channel your curiosity into discovering customer challenges and pains

  • Strong problem-solving skills

  • Exceptional oral and written communication skills that show enthusiasm, energy, and empathy under pressure

  • Comfortable in a fast-paced environment that requires strong time management skills and collaboration with our technical and business teams

  • Strategic, analytical, and process-driven and can successfully manage multiple priorities simultaneously

Responsibilities:

  • Lead your book of business: Foster client growth through regular check-ins, Success Reviews, and high-quality service

  • Customer advisory: Serve as the primary point of contact, advising customers on leveraging Everlaw’s capabilities to achieve their business goals.

  • Oversee the entire customer lifecycle post-sale: Including onboarding, training, adoption, support, renewal, expansion, and relationship building.

  • Monitor account health: Analyze account health by leveraging consumption & usage metrics and construct proactive account plans with your findings.

  • Collaborate with Cross Functional Partners: Collaborate with cross functional partners to deliver on opportunities such as: Advocate Customer Marketing Opportunities, and commercial growth/expansion opportunities.

Show more details

Everlaw favicon
Everlaw

User Education Specialist II

Everlaw is an advanced ediscovery software that transforms litigation and investigations, offering innovative tools for legal professionals.

operationshybridWashington D.C., US
$39.91 per hour - $50.97 per hour
full-time

Benefits:

  • Equity program.

  • 401(k) retirement plan with company matching.

  • Health, dental, and vision.

  • Flexible Spending Accounts for health and dependent care expenses.

  • Paid parental leave and approximately 10 days (80 hours) per year of sick leave.

Experience Requirements:

  • 2+ years of experience in delivering training to an audience, managing learning experiences, maintaining resources, and developing new educational content.

Other Requirements:

  • Comfortable teaching technology while maintaining a high level of attention to detail, with a focus on understanding audience needs and tailoring the learning experience to meet them.

  • Excited about working directly with learners and are focused on applying your strong communication skills to ensure that our users are set up to succeed while using the Everlaw platform.

  • Willing to travel to visit customers on a regular basis to provide in-person training with a focus on our users working in government

  • Thrive while working in a collaborative environment where you will have the opportunity to work closely with your colleagues from around the organization to take on challenges and develop an exceptional learning experience.

  • Enjoy the creative process of developing new ways for users to learn to help drive the evolution of our user education program.

Responsibilities:

  • Become an expert in the Everlaw platform!

  • You will develop a deep understanding of our client’s workflows and objectives by collaborating with your customer facing colleagues.

  • Deliver tailored live learning sessions for Everlaw users.

  • Help to ensure that our library of learning resources is having the maximum impact on our users.

  • Work collaboratively with partners around the business to ensure that all Everlaw users have an amazing learning experience.

Show more details

Everlaw favicon
Everlaw

Workforce Management Analyst

Everlaw is an advanced ediscovery software that transforms litigation and investigations, offering innovative tools for legal professionals.

operationshybridOakland, US
$103,000 - $130,000
full-time

Benefits:

  • Equity program

  • 401(k) retirement plan with company matching

  • Health, dental, and vision

  • Flexible Spending Accounts for health and dependent care expenses

  • Paid parental leave and approximately 10 days (80 hours) per year of sick leave

Experience Requirements:

  • At least 2 years of experience working in support operations or a related field with legal or eDiscovery experience

Other Requirements:

  • Deep understanding of support philosophy and able to fully grasp the reasoning behind support processes and best practices

  • Strong knowledge of resources with an ability to navigate and utilize internal resources and escalate issues appropriately

  • Metrics-driven, demonstrating a strong understanding of key support metrics and their impact on overall team performance

  • Team collaboration & delegation skills with strong communication, working effectively with senior team members to maintain smooth queue operations

  • Tech focused and have a strong commitment to mastering current WFM tools, with a focus on continuously enhancing the tech stack to meet the evolving demands of the team

Responsibilities:

  • Work closely with the Customer Experience Strategy and Operations team to understand the team KPIs and design plans for organizing resources to meet the baseline objectives

  • Develop short-term and medium-term forecasts based on historical ticket volume data, product updates, and seasonal trends

  • Create schedules to align with forecasted demand, ensuring adequate coverage for all support channels and time zones

  • Provide actionable recommendations to improve forecast accuracy and scheduling efficiency

  • Assist with capacity planning to support hiring and training decisions

Show more details