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Frontend Developer (Angular)
Azati is a software development company offering custom IT services, including advanced AI & Machine Learning solutions, to help businesses accelerate their roadmap.
Benefits:
Flexible work schedule
Remote work from any point of the world or office
Corporate discount program
Social package – medical & family care
Foreign languages courses
Experience Requirements:
Solid hands-on experience with Angular framework in production-grade projects
Practical knowledge of unit testing in the context of frontend development
Experience in energy markets (a bonus)
Experience working with AG Grid, Azure cloud services, Azure DevOps CI/CD pipelines, Docker, Terraform (a plus)
Other Requirements:
Capability to design responsive web apps that adapt across devices
Familiarity with Agile software delivery practices
Strong logical reasoning and debugging ability
Responsibilities:
Shape intuitive, robust user experiences for a critical energy certification tool
Build scalable interface components
Ensuring they perform reliably across the application's various modules
Close collaboration with product and backend teams
Participation in Agile ceremonies
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Finance Administrator Officer
ODDIGO is an online platform offering a variety of slot games, including demo slots from Nolimit City, Scatter Hitam, and games hosted on Thailand servers.
Benefits:
Flexible Working
Conoce Mexico: a unique travel benefit for you to explore and visit new places across Mexico
Christmas Bonus, Paid Holidays and Holiday Bonus
Grocery tickets: we offer you a monthly amount of 5% in food vouchers
Private Health Insurance (SGMM)
Experience Requirements:
2–4 years of experience in an administrative, finance support, or business operations role
Other Requirements:
Master of detail with a knack for strong coordination and problem-solving
Communicate clearly and professionally, both in writing and verbally
Proactive doer who takes ownership of your work and sees tasks through to the end
Good understanding of procurement and other core finance processes
Comfortable with business software, especially ERP systems like Workday, SAP, or Netsuite
Ability to work independently but also thrive as part of a team
Committed to continuous improvement and service excellence
Responsibilities:
Managing our purchase requisition process and liaising with teams across the business
Serving as the main point of contact between our Accounts Payable team and other departments
Coordinating credit card processes and ensuring monthly reports are submitted on time
Assisting in generating standard reports for month-end and other ad hoc analysis
Supporting internal and external audits by gathering and organising necessary documentation
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Tax Analyst
ODDIGO is an online platform offering a variety of slot games, including demo slots from Nolimit City, Scatter Hitam, and games hosted on Thailand servers.
Benefits:
Flexible Working
Conoce Mexico: a unique travel benefit for you to explore and visit new places across Mexico
Christmas Bonus, Paid Holidays and Holiday Bonus
Grocery tickets: we offer you a monthly amount of 5% in food vouchers
Private Health Insurance (SGMM)
Education Requirements:
Academic degree in Business Administration, Accounting, Finance, or similar, or equivalent experience
Experience Requirements:
2-3 years of office experience
Other Requirements:
Super high attention to detail and can juggle multiple deadlines like a pro
Comfortable with computers and know your way around Excel
Collaborative spirit who works well with cross-functional teams
Communicate brilliantly in both English and Spanish, written and verbal
Adaptable, outcome-focused, and always up for a new challenge
Responsibilities:
Generating indirect tax-related reports, including country-specific reports
Preparing data for indirect tax return filing
Compiling indirect tax returns, seeking approval, and lodging them with tax authorities
Preparing and seeking approval for manual payment requests
Reviewing Tax Authority statements and reconciling them against internal indirect tax reports
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Art Director
ODDIGO is an online platform offering a variety of slot games, including demo slots from Nolimit City, Scatter Hitam, and games hosted on Thailand servers.
Benefits:
Flexible Working: remote-first with flexibility for you to manage work and life as you need
Work from Anywhere: apply to work in another location for up to 3 months per calendar year
Connection Budget: an annual budget to connect with the team IRL where and when possible
Learning Budget: study leave and an annual budget for you to put towards your learning and development
Home Office Allowance: a contribution towards your set-up and a monthly allowance to support work from home costs
Education Requirements:
Bachelor’s degree in Graphic Design, Fine Arts, Advertising or a related field
Experience Requirements:
At least 5 years of experience, ideally a mix of agency and in-house
Other Requirements:
Standout visual storyteller with a razor-sharp eye for detail
Ambition to create world-class work that makes people stop and take notice
Strong prompting and generation skills that blend human insight with emerging tech
Toolkit spans the industry standards—Adobe Creative Suite, Figma, and beyond
Excellent time management
Curious, fearless, and thrives on experimenting with new approaches and creative risks
Communicate ideas with clarity and conviction
Proactive self-starter
Driven by a love for innovation and are committed to excellence in creative thinking, art direction, and design
Responsibilities:
Partner with the Creative Director, marketing team, and fellow creatives to develop advertising and campaigns that are strategically sharp and creatively bold
Take ideas from concept to execution—crafting campaigns that are visually striking, insight-driven, and aligned with Envato’s brand and values
Draw on your agency experience and campaign know-how to ensure all creative is not just on brand, but breakthrough—cutting through category norms and resonating in broader marketing culture
Bring a passion for technology, AI, and creative innovation—exploring how new tools and platforms can unlock fresh storytelling and design possibilities
Design and direct visual assets across digital, social, video, and product, always ensuring polished, platform-aware execution
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Affiliate Marketing Specialist
ODDIGO is an online platform offering a variety of slot games, including demo slots from Nolimit City, Scatter Hitam, and games hosted on Thailand servers.
Benefits:
Flexible Working
Conoce Mexico: a unique travel benefit for you to explore and visit new places across Mexico
Christmas Bonus, Paid Holidays and Holiday Bonus
Grocery tickets: we offer you a monthly amount of 5% in food vouchers
Private Health Insurance (SGMM)
Experience Requirements:
Experience in affiliate marketing, performance marketing, or partnership management, ideally within an ecommerce or tech environment
Other Requirements:
Understanding of affiliate networks, tracking platforms, and digital marketing metrics
Excellent relationship-building and stakeholder management skills
High attention to detail and strong organisational skills to manage multiple campaigns concurrently
Proficiency in the google suite and familiarity with reporting tools such as Google Analytics or similar
Proactive, solutions-focused mindset with the ability to work independently and as part of a collaborative team
Responsibilities:
Manage the day-to-day running of the affiliate program including onboarding, briefing, and supporting affiliate partners
Coordinate partner payments and contracts, ensuring accurate and timely administration
Manage Affiliate related support and maintain program documentation and knowledge bases
Track and report on affiliate performance metrics (traffic, conversions, revenue), providing insights to the team
Use data to identify underperforming affiliates or campaigns, suggesting improvements
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Senior Affiliates Manager
ODDIGO is an online platform offering a variety of slot games, including demo slots from Nolimit City, Scatter Hitam, and games hosted on Thailand servers.
Benefits:
Flexible Working: remote-first with flexibility for you to manage work and life as you need
Work from Anywhere: apply to work in another location for up to 3 months per calendar year
Connection Budget: an annual budget to connect with the team IRL where and when possible
Learning Budget: study leave and an annual budget for you to put towards your learning and development
Home Office Allowance: a contribution towards your set-up and a monthly allowance to support work from home costs
Experience Requirements:
Significant experience managing and growing successful affiliate marketing programs
Other Requirements:
Strong analytical skills with the ability to translate data into actionable insights
Excellent communication and interpersonal skills to build strong relationships with diverse partners
Proficiency in using affiliate platforms such as Impact (preferable) or Commission Junction
Demonstrated leadership experience in managing, leading and mentoring a team, fostering a collaborative and high-performance team culture
Experience scaling social channels and influencers (preferable)
Responsibilities:
Develop and implement a data-driven affiliate marketing strategy aligned with overall business goals
Identify and recruit high-potential affiliates across various channels, building a diverse and impactful network at a global scale
Manage existing affiliates, ensuring they are having maximum impact
Negotiate and manage profitable partnerships
Collaborate with marketing and creative teams to produce engaging and effective promotional materials for affiliates
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Senior Paid Media Manager
ODDIGO is an online platform offering a variety of slot games, including demo slots from Nolimit City, Scatter Hitam, and games hosted on Thailand servers.
Benefits:
Flexible Working: remote-first with flexibility for you to manage work and life as you need
Work from Anywhere: apply to work in another location for up to 3 months per calendar year
Connection Budget: an annual budget to connect with the team IRL where and when possible
Learning Budget: study leave and an annual budget for you to put towards your learning and development
Home Office Allowance: a contribution towards your set-up and a monthly allowance to support work from home costs
Education Requirements:
Bachelor's degree in Marketing, Advertising, Digital Marketing, Business with a focus on Marketing, Analytics, or a related field
Experience Requirements:
5+ years experience managing complex paid media campaigns across social (e.g., Meta, Pinterest, LinkedIn, TikTok), YouTube, display, and programmatic platforms, with a proven track record of driving results throughout the entire purchase funnel
Other Requirements:
Certification and hands-on expertise across social platforms (Meta, Pinterest) Google Ads (Display, Video), DV360, and other Demand-Side Platforms (DSPs)
Strong understanding of ad serving technologies, attribution models, measurement solutions, and the programmatic ecosystem
Exceptional analytical, problem-solving, and critical thinking skills with a proven ability to analyse complex datasets and translate them into strategies and action
Proficiency in data visualisation tools (e.g., Google Data Studio, Tableau) and experience with programmatic reporting and analytics are a significant advantage
Demonstrable experience in leading, mentoring, and developing high-performing paid media teams, fostering a collaborative, results-oriented, and growth-focused team culture
Proven experience leading cross-functional teams (including brand and design) to efficiently deliver high impact campaigns
Proven ability to think strategically, anticipate future trends, and develop innovative paid media strategies that align with business objectives and drive long-term growth
Strong problem-solving skills with the ability to identify and analyse complex issues, develop creative solutions, and make sound, data-driven decisions in a fast-paced environment
Responsibilities:
Design and execute sophisticated, full-funnel marketing campaigns that connect with target audiences across a variety of platforms including social (Meta, Pinterest, LinkedIn), YouTube, display, and programmatic
Leverage advanced audience segmentation, personalized messaging, and A/B testing methodologies to optimize reach and efficiency across digital channels
Manage and optimize significant media budgets, ensuring efficient allocation across channels, rigorous monitoring of performance, and delivery required return on investment (ROI)
Partner with the Analytics team to establish robust measurement frameworks, define key performance indicators (KPIs), generate comprehensive performance reports, and translate data into actionable insights for continuous optimization and growth
Collaborate closely with in-house creative teams to provide direction, feedback, and data-driven insights, ensuring the development of high-impact ad creatives that achieve campaign objectives
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Senior Design Engineer
ODDIGO is an online platform offering a variety of slot games, including demo slots from Nolimit City, Scatter Hitam, and games hosted on Thailand servers.
Benefits:
Flexible Working: remote-first with flexibility for you to manage work and life as you need
Work from Anywhere: apply to work in another location for up to 3 months per calendar year
Connection Budget: an annual budget to connect with the team IRL where and when possible
Learning Budget: study leave and an annual budget for you to put towards your learning and development
Home Office Allowance: a contribution towards your set-up and a monthly allowance to support work from home costs
Education Requirements:
Bachelor's or Master's in Design, HCI, CompSci, or related field
Experience Requirements:
5+ years in design or front-end product roles
Other Requirements:
Strong portfolio of shipped digital work
Experience with React, Figma, TypeScript, Storybook, Cursor
Active usage of GenAI tools and technologies
Skilled with design systems and prototyping workflows
Responsibilities:
Design and build new experiences for GenAI-powered features
Rapid iteration on flows and concepts to support experimentation
Translate design concepts into production-ready components
Build working code prototypes and solutions for rapid iteration and testing
Bridge design and engineering to improve tooling and delivery speed
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Lead Product Manager - Gen AI
ODDIGO is an online platform offering a variety of slot games, including demo slots from Nolimit City, Scatter Hitam, and games hosted on Thailand servers.
Benefits:
Flexible Working: remote-first with flexibility for you to manage work and life as you need
Work from Anywhere: apply to work in another location for up to 3 months per calendar year
Connection Budget: an annual budget to connect with the team IRL where and when possible
Learning Budget: study leave and an annual budget for you to put towards your learning and development
Home Office Allowance: a contribution towards your set-up and a monthly allowance to support work from home costs
Experience Requirements:
7+ years of product management experience, ideally in the tech space
Hands-on experience building AI-powered products or features, especially in the generative or automation space
Other Requirements:
Speak tech fluently and are comfortable discussing architecture or reading code to make informed decisions on technical trade-offs
Thrive in ambiguity, with a proven knack for delivering real customer impact against the odds
Master balancer, effortlessly juggling user needs, technical constraints, and commercial goals to find the sweet spot
Think like a business owner, with the commercial smarts to connect product decisions directly to P&L impact and market dynamics
Bonus points if you have a background in creative tools, content creation platforms, or workflows—you get what makes creatives tick!
Responsibilities:
Own the AI product playbook, translating ambitious strategic opportunities into clear, actionable roadmaps that deliver real results
Be the ultimate champion for our creatives, embedding deep customer understanding into every product decision you make
Define a crystal-clear product direction for our AI tools, connecting the team's daily hustle to our biggest goals
Lead the charge on cross-functional delivery, working hand-in-glove with Engineering and Design to ship high-quality work at pace
Dive in with our tech teams, confidently shaping solutions and exploring emerging technologies to unlock value
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Principal Product Manager - AI
ODDIGO is an online platform offering a variety of slot games, including demo slots from Nolimit City, Scatter Hitam, and games hosted on Thailand servers.
Benefits:
Flexible Working: remote-first with flexibility for you to manage work and life as you need
Work from Anywhere: apply to work in another location for up to 3 months per calendar year
Connection Budget: an annual budget to connect with the team IRL where and when possible
Learning Budget: study leave and an annual budget for you to put towards your learning and development
Home Office Allowance: a contribution towards your set-up and a monthly allowance to support work from home costs
Experience Requirements:
10+ years of product management experience in strategic roles, ideally in a fast-paced SaaS environment
Proven track record of building and scaling AI-powered products and a deep understanding of emerging tech
Other Requirements:
Master at guiding cross-functional teams through the entire product lifecycle, from ambiguous concept to successful launch
Technically fluent, able to dive deep with engineers on architecture, scalability, and feasibility
Data-driven and commercially savvy, using insights to shape strategy and drive impact
Lead by example, mentoring emerging leaders and influencing at all levels of the organisation
Growth mindset and are driven by curiosity; always questioning, testing, and learning
Exceptional communicator and collaborator who can inspire and influence executive-level stakeholders
Responsibilities:
Lead strategically critical, cross-functional initiatives to define and integrate AI capabilities across our core products
Shape and deliver a product strategy for AI that drives real business outcomes and long-term customer value
Act as a strategic thought partner to senior leadership, identifying and validating high-impact growth opportunities in the AI space
Develop product playbooks and frameworks to guide the thoughtful integration of AI into creative workflows
Set the bar for product development and delivery, championing high-quality outcomes and a culture of rapid iteration
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Full Stack Developer
GiFTEM is an AI platform amplifying recruiter intelligence for efficient candidate sourcing, engagement, and conversion, making hiring faster and smarter.
Education Requirements:
Bachelor’s degree in business, IT, or any related field
Experience Requirements:
5+ years of relevant work experience supporting complex projects
Other Requirements:
Strong knowledge of SQL (using DBViewer or other similar tools)
Experience with Java and the Spring Framework including Spring Boot
Experience in JavaScript
Experience with the React UI framework and related libraries
Experience writing unit and integration tests
Experience implementing the Test-Driven Development (TDD) framework
Experience modifying reports (queries, filters, and input parameters)
Some experience with CI/CD pipelines using tools like Jenkins or Harness
Knowledge of Agile software development methodologies and tools
Ability to understand business requirements
Proven ability to communicate progress and identify blockers during scrum ceremonies
Self-starter with the ability to seek clarification when necessary and identify personal training needs
Experience with Junit
Experience with Harness
Experience with Ruby programming language
Experience testing Jasper reports across multiple environments
Knowledge of SAFe
Basic understanding of Amazon Web Services (AWS)
Ability to run and debug reports locally
Linux operating system knowledge
Responsibilities:
Support enhancement and maintenance of one or more USCIS applications using agency’s technology stack (Java, Spring, Spring Boot, React, SQL, etc.)
Work closely with cross-functional teams to understand project requirements and deliver high-quality solutions
Write, test, and maintain Java-based backend services using Spring and Spring Boot frameworks
Develop and maintain front-end applications using JavaScript and React
Implement and maintain CI/CD pipelines for automated testing and deployment
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Head of Growth Marketing - France & Southern Europe - M/F/D
AB Tasty is an AI-powered platform for experience optimization, offering advanced experimentation, personalization, and product recommendations to boost conversion and engagement.
Benefits:
Make a real impact
Ownership & autonomy
International culture
Flexible work
Centrally located office & various perks
Experience Requirements:
Experience in digital demand generation strategy within high technology B2B enterprise software or SaaS, preferably with a growth-focused approach
Proven ability to define metrics, develop execution plans, and implement improvements for demand generation campaigns
Strong leadership skills with experience managing a team and collaborating across regions
Other Requirements:
Excellent communication, collaboration, and planning skills, with a proactive and experimental mindset
Entrepreneurial and ownership mentality; you take the initiative and are eager to find creative solutions to challenges
Familiarity with tools such as Salesforce, Pardot (or HubSpot), Zapier, and WordPress is a plus
Native proficiency in French or Spanish, fluent in English; knowledge of Italian is highly desirable
Responsibilities:
Lead acquisition campaigns across multiple channels from ideation to reporting, including Paid (Google Ads, LinkedIn Ads, Facebook Ads, Capterra/GetApp) and Organic (Social Media) platforms
Develop and execute demand generation programs (events, partner marketing, advertising) with messaging tailored to specific personas and target audiences
Collaborate closely with sales teams to align on personas, messaging, and support collateral for lead nurturing, account-based marketing (ABM), and partner-based marketing (PBM)
Plan and manage multi-channel lead generation campaigns, with a focus on partner and ideal customer profile (ICP) targets in Southern Europe
Own the marketing budget for new business and customer retention, ensuring alignment with sales initiatives and quarterly business plans
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Growth Marketing Specialist - Spain & Italy - VIE - M/F/D
AB Tasty is an AI-powered platform for experience optimization, offering advanced experimentation, personalization, and product recommendations to boost conversion and engagement.
Benefits:
Make a real impact
Ownership & autonomy
International culture
Accelerate your career
Flexible work
Experience Requirements:
At least 2 years’ experience in growth marketing or event organisation
Other Requirements:
Native or fluent Spanish speaker, with excellent written and verbal skills
Fluent English required; Italian is a plus
Highly organised, autonomous, and able to manage multiple projects simultaneously
Curious and eager to deepen your expertise in growth marketing
Responsibilities:
Event organisation: plan, organise, and manage in-person and remote events/webinars in Spain and Italy. Be the main point of contact for event execution, working with local sales to generate qualified leads and drive pipeline growth
Content creation & localisation: create or adapt content (e-books, customer stories, blog posts, etc.) from French or English into Spanish and/or Italian, ensuring relevance and resonance for both markets
Communication: own communications for the Spanish and Italian markets. Send newsletters, manage our social media channels (mainly LinkedIn), and build marketing nurture campaigns. Identify and leverage new external channels (media, partners, influencers) to promote AB Tasty and our solutions
Website optimisation: support the web optimisation team in updating and optimising the Spanish and Italian websites
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Digital Learning & Documentation Intern - M/F/D
AB Tasty is an AI-powered platform for experience optimization, offering advanced experimentation, personalization, and product recommendations to boost conversion and engagement.
Benefits:
Discover the inner workings of an international SaaS scale-up
Take part in a strategic and innovative project
Develop skills in digital learning, product onboarding, and documentation
Work in a friendly and dynamic team
Education Requirements:
Studies in communication, documentation, digital learning, UX writing master or similar
Other Requirements:
Excellent writing skills in English
Interest in tech, SaaS, and user experience
Team spirit, curiosity, autonomy, and organizational skills
Responsibilities:
Contribute to the design of learning paths and training modules for new users (define steps, write content, structure interactive modules)
Update and enrich the Help Center documentation to address new user needs (FAQs, step-by-step guides, tutorials, videos, etc.)
Work closely with Product, Customer Success, and Marketing teams to identify user needs and adapt content accordingly
Participate in user segmentation and onboarding personalization brainstorming
Suggest ideas to improve the learning experience, customer satisfaction and gamification to boost skills development
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Fullstack Developer (JS/PHP) - M/F/D
AB Tasty is an AI-powered platform for experience optimization, offering advanced experimentation, personalization, and product recommendations to boost conversion and engagement.
Benefits:
Make a real impact
Ownership & autonomy
International culture
Accelerate your career
Flexible work
Experience Requirements:
At least 5 years of experience in React JS, JavaScript, PHP, Symphony, TypeScript, SQL, REST
Familiarity with the basics of Clean Architecture
Experience in translating product needs to technical specifications and accurate costings; you have contributed to and maintained code in a production environment
Other Requirements:
Excellent communication skills - you can communicate effectively with both the product team and other engineers across the stack
Good level in English (spoken and written), French is a plus
Responsibilities:
Participate in team rituals following Agile methodologies
Help specify new features, conduct PoCs to mitigate risks, and validate technical decisions
Document, create, and maintain REST APIs / our TAG / our connectors
Collaborate on technical architecture design
Contribute to backend / frontend chapter discussions and code evolution
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Account Executive - Southern Europe / Italy - M/F/D
AB Tasty is an AI-powered platform for experience optimization, offering advanced experimentation, personalization, and product recommendations to boost conversion and engagement.
Benefits:
Make a real impact
Ownership & autonomy
International culture
Accelerate your career
Flexible work
Experience Requirements:
Proven experience in SaaS sales and knowledge of the Italian MARTECH ecosystem, with 5+ years of success acquiring new clients and driving revenue in a hunter role.
Other Requirements:
Language: Native Italian, Fluent in Spanish if possible, English Mandatory
Confidence in building strong stakeholder relationships and managing multiple opportunities across various stages of the sales cycle.
Eagerness to explore the MARTECH industry, increase client satisfaction, and champion customer-centric improvements in a fast-paced, high-growth environment.
Responsibilities:
Develop new business opportunities in the Italian market a fast growing market for AB Tasty
Manage the full sales cycle—from prospecting to closing—while promoting AB Tasty’s solutions and driving revenue growth across new business opportunities.
Build and maintain strong relationships with C-Level executives and key decision-makers within target accounts.
Drive outbound prospecting efforts and utilising our partners ecosystem in the region
Build strong relationships with the local partner ecosystem and manage partners in the region
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Stage Computer Vision
ShareID is an authentication solution that provides reliable identity verification, replacing vulnerable passwords with true identity-based user authentication.
Education Requirements:
Currently pursuing a Bachelor's or Master's degree in Computer Science or a related field
Experience Requirements:
Strong understanding of computer vision concepts and techniques
Knowledge of image processing and analysis techniques
Familiarity with openCV and scikit
Experience with programming languages such as Python and C++
Familiarity with deep learning frameworks such as TensorFlow or PyTorch
Other Requirements:
Excellent problem-solving and analytical skills
Strong communication and and teamwork skills
Responsibilities:
Working alongside experienced engineers and researchers on a challenging project that have a real-world impact
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Customer Success Manager
Peoplebox.ai is an AI-powered platform for talent management, OKR tracking, and people analytics, designed to help companies hire, align, and retain top talent.
Education Requirements:
Bachelor's degree in Business, Communication, or related field
Experience Requirements:
3-5 years of experience in SaaS onboarding, with prior support experience a plus.
Proven experience in managing enterprise-level onboarding processes.
Other Requirements:
Strong cross-functional collaboration and teamwork skills.
Experience working with customers in the US, EU, and India.
Proficiency in Microsoft Excel for data analysis and reporting
Flexibility to accommodate global customer time zones.
Excellent written and spoken English communication skills.
Responsibilities:
Lead and manage enterprise-level onboarding projects, ensuring successful tool launches and smooth client transitions.
Coordinate onboarding activities, develop project timelines, and monitor deliverables.
Continuously evaluate and optimize internal processes for efficiency and simplicity.
Maintain proactive communication with clients, providing timely updates and resolving queries.
Prioritize and manage onboarding tasks to ensure completion within agreed timelines.
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Applied ML Research Engineer
Genius is VERSES' agentic enterprise intelligence platform, providing reliable predictions and smarter decisions by modeling causal relationships in complex systems.
Education Requirements:
Master's degree in a quantitative field
Experience Requirements:
Experience in applying Bayesian techniques
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Customer Success Manager (CSM) – Bengaluru
Omind is an AI-driven customer experience management platform, empowering businesses with unified solutions that transform engagement, drive growth, and enhance efficiency.
Benefits:
Work with cutting-edge CX solutions transforming digital engagement
Be part of a collaborative and high-performance team culture
Growth opportunities in a fast-scaling business environment
Experience Requirements:
Minimum 5 years of experience in a Customer Success, Account Management, or similar client-facing role in the CX product domain
Prior experience working in or with BPOs is essential, with a strong understanding of operational workflows and metrics
Strong understanding of CX tools, SaaS products, and customer journey mapping
Exceptional communication, problem-solving, and stakeholder management skills
Ability to analyze data and metrics to inform decision-making and demonstrate value
Other Requirements:
Self-motivated, organized, and able to manage multiple client relationships simultaneously
Experience with tools like Zendesk, Freshdesk, Salesforce, Gainsight, or similar CX/CRM platforms
Exposure to global clients and ability to manage expectations across time zones
Knowledge of CS methodologies like Success Planning, Health Scoring, and Lifecycle Management
Responsibilities:
Own the post-sale customer relationship, ensuring successful onboarding, product adoption, and overall satisfaction
Understand client business objectives and map them to our CX solutions for measurable outcomes
Proactively monitor account health and usage metrics, identifying and addressing risks to drive retention and renewals
Collaborate with cross-functional teams (Product, Sales, Support, and Operations) to ensure client needs are met
Drive customer engagement through QBRs, product roadmap sessions, and success planning
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