Education Requirements:

• Bachelor’s degree is required

Other Requirements:

• Must reside in NYC

• Highly flexible and responsive when urgency arises (not a 9-to-5 role)

• World-class organization skills, highly detail-oriented and comfortable wearing many hats

• Tremendous emotional intelligence, including exceptional foresight and judgment

• Highly resilient with a growth mindset and very comfortable giving and taking direct feedback and constructive criticism

• Ability to communicate clearly and constantly with teams via Slack and other collaboration tools

Responsibilities:

• Act as a trusted execution partner on a wide variety of high-importance, detail-intensive initiatives

• Ensure high-detail, often time-sensitive work is completed accurately and with minimal oversight

• Tracking progress on ongoing initiatives

• Anticipating needs, managing follow-through

• Contributing to internal and external communications as needed

Education Requirements:

• Bachelor’s degree is required

Experience Requirements:

• 2-3+ years of experience in a role coordinating projects and developing training/resources (e.g., enablement, change management, program management, product management, business operations, etc.)

• Project Management experience and/or experience working for a technology company is a big plus, but not required

Other Requirements:

• World-class time management and organization skills and possess excellent written and oral communication

• Solution-oriented, love to problem solve, and think outside the box

• Willing to help your teammates, share your knowledge, and learn from them

• Self-starter, flexible, adaptable, and comfortable with ambiguity

• Great command of Google Sheets and Google Docs, including the ability to gather data and information from different sources, process it, and present it in a digestible manner

• Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts

Responsibilities:

• Design and implement enablement strategies to empower the Matching team with the necessary resources, tools, and support

• Contribute to projects within the Matching team that solve business challenges and improve operations

• Assess stakeholder impacts to identify potential challenges and develop mitigation strategies

• Develop training materials and conduct training sessions to facilitate the team’s understanding and adoption of new tools, processes, and best practices

• Act as a liaison between the Matching team and other cross-functional teams, ensuring effective and clear communication of project objectives, milestones, and updates

Education Requirements:

• Bachelor’s degree is required

• Master’s degree in Engineering, Business, or a related field is preferred

Experience Requirements:

• 15+ years of technology services and/or managed services experience

• 5+ years of demonstrated experience driving and managing a delivery portfolio for a business unit with a strong understanding of delivery operations and management principles

• Proficient in Cloud & Infrastructure, Application Development, AI/ML, Data & Analytics, and Information Security

• Expert knowledge in project delivery and agile methodologies

• Demonstrated success in building and launching a new business or product offering from scratch

Other Requirements:

• Strong global delivery experience and technical expertise, paired with equally strong leadership skills to drive strategic alignment cross-functionally as you build, grow, and optimize each delivery model

• Refined relationship development & leadership skills with a proven track record of success in building credibility across all levels of an organization

• Excellent organization skills and detail-oriented

• Professional maturity, poise, and executive presence – you’re a masterful storyteller with experience building long-term client relationships and influencing at the executive level

• Outstanding written and verbal communication skills, including proposals and presentations

• Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts

Responsibilities:

• Manage the Delivery and operations, growth, and performance of Toptal’s various delivery models

• Define, build out, and scale our Delivery methodologies and frameworks

• Manage a Delivery team supporting Toptal’s technology services revenue

• Establish and Grow Managed Services, acting as the driving force to build a world-class Managed Services organization with multiple support structures and service offerings

• Optimize and Maintain Managed Delivery, overseeing existing operations to deliver high-quality outcomes for our clients within appropriate budgets and timelines

Education Requirements:

• Bachelor’s degree is required

• Master’s degree in Engineering, Business, or a related field is preferred

Experience Requirements:

• 15+ years of technology services and/or managed services experience

• 5+ years of demonstrated experience driving and managing a delivery portfolio for a business unit with a strong understanding of delivery operations and management principles

• Proficient in Cloud & Infrastructure, Application Development, AI/ML, Data & Analytics, and Information Security

• Expert knowledge in project delivery and agile methodologies

• Demonstrated success in building and launching a new business or product offering from scratch

Other Requirements:

• Strong global delivery experience and technical expertise, paired with equally strong leadership skills to drive strategic alignment cross-functionally as you build, grow, and optimize each delivery model

• Refined relationship development & leadership skills with a proven track record of success in building credibility across all levels of an organization

• Excellent organization skills and detail-oriented

• Professional maturity, poise, and executive presence – you’re a masterful storyteller with experience building long-term client relationships and influencing at the executive level

• Outstanding written and verbal communication skills, including proposals and presentations

• Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts

Responsibilities:

• Manage the Delivery and operations, growth, and performance of Toptal’s various delivery models

• Define, build out, and scale our Delivery methodologies and frameworks

• Manage a Delivery team supporting Toptal’s technology services revenue

• Establish and Grow Managed Services, acting as the driving force to build a world-class Managed Services organization with multiple support structures and service offerings

• Optimize and Maintain Managed Delivery, overseeing existing operations to deliver high-quality outcomes for our clients within appropriate budgets and timelines

Benefits:

• Competitive salary and performance-based bonuses

• A high-energy and fast-moving environment

• Comprehensive health benefits

• unlimited PTO

Experience Requirements:

• Experience with CRM systems (GoHighLevel, Close.io, Hubspot preferred)

• Experience building out workflows using no-code automation tools like Zapier or Make

• Some experience in customer success, account management, or a similar role (SaaS or CRM experience preferred)

Other Requirements:

• US citizen/visa only

• Exceptional communication and interpersonal skills with the ability to build rapport quickly

• Proven ability to manage multiple customer relationships and prioritize effectively

• A proactive and problem-solving mindset with a “figure-it-out” attitude

• Passion for our technology and intuitive understanding of why customers need it

Responsibilities:

• Customer Onboarding: Lead smooth and impactful onboarding experiences that set customers up for long-term success.

• Retention Strategy: Design and execute strategies to minimize churn and improve customer retention.

• Relationship Building: Cultivate trust and foster strong relationships with customers through regular check-ins, feedback sessions, and proactive support.

• Request Management: Ensure customer requests are addressed efficiently by coordinating with internal teams.

• Advocate for Customers: Represent customer needs and feedback within Sendblue to inform product development and business strategy.

Benefits:

• Lunch, dinner and snacks at the office.

• Fully covered medical, dental, and vision insurance for employees.

• 401(k).

• Relocation and immigration support.

Experience Requirements:

• 3-4 years of experience through at a top consulting, investment banking or private equity firm in addition to high growth startup

Responsibilities:

• Build financial models and analyze business metrics to inform strategic decisions

• Design and implement scalable processes across GTM, customer success, and core operations

• Create compelling materials for strategic presentations and partnerships

• Build customer success playbooks to drive activation and value delivery

• Lead cross-functional projects that directly impact company trajectory such as customer success, security/compliance, partnerships, community-building, and more.

Benefits:

• Possibility of relocation after successfully completing a three-month probationary period.

• Experience working on an innovative project in the AI and PropTech sectors.

• Minimal bureaucracy and agile decision-making processes.

• Startup atmosphere with ample freedom and autonomy.

• Opportunities for career growth within the company.

Responsibilities:

• Ensuring the seamless operation of the customer support service for a multilingual platform, focusing on English-speaking users.

• Managing the support department to ensure compliance with internal regulations, including timely contract processing, accurate data entry, and maintenance of analytical records.

• Resolving incoming customer inquiries promptly and efficiently.

• Collaborating with internal departments to address customer incidents effectively.

• Assisting the legal department in preparing service contracts and monitoring contract changes.

Benefits:

• Working in a young and interdisciplinary start-up team

• Lots of responsibility and creative freedom right from the start

• clear career plan with defined goals

• Exploring the future fields of “artificial intelligence” and “circular economy”

• Active contribution to climate protection & circular economy Active involvement in decisions Team spirit and a family atmosphere

Education Requirements:

• Completed commercial training or comparable qualification

Experience Requirements:

• Experience in a comparable role, e.g. as Executive Assistant, Chief of Staff, Procurement Manager or Grant Manager

Responsibilities:

• Administrative & operational support for the management in day-to-day business

• Purchasing and procurement management: Research, selection, ordering and processing of products and services, as well as negotiations with suppliers

• Funding and application management: identification of relevant funding programs, application and follow-up Preparation of pitch decks, data rooms and relevant documents for financing rounds Process optimization: Support in improving internal processes and administrative structures Data & document management: Management of important documents, contracts and reports to support management Independent decision-making on administrative and operational issues

Benefits:

• Thriving Company Culture

• Bring Your Whole Self to Work

• Rest and Recharge

• Comprehensive Health Benefits

• Invest in Your Future

Experience Requirements:

• 10+ years of experience in a SaaS or consulting role delivering technical enterprise solutions

• Proven experience leading implementation projects in a Professional Services or Solutions Consulting capacity

• Deep understanding of cloud services (preferably AWS) and API-based integrations

Responsibilities:

• Lead the end-to-end implementation of complex customer solutions, from discovery and design to deployment and post-launch support

• Architect scalable, reusable automation solutions using Ushur’s no-code/low-code platform, ensuring alignment with customer business goals

• Own key customer relationships from a technical delivery standpoint and act as a strategic partner in driving adoption and expansion

• Collaborate with Account Executives, CSMs, and Solutions Architects to define scope, level of effort, and technical strategy

Experience Requirements:

• Excellent communication skills.

• Team-first attitude and uncompromising attention to detail.

• Ability to work in rotational shifts. This role requires only night shifts, with 5 days working. and 2 days off on a rotational basis.

Responsibilities:

• Provide first-level technical support and consultation for issues, requests, and questions reported by Customers and Customer Account Strategy teams for deployed solutions. Be the first responders and own it!

• Respond and Resolve basic products, solutions, and analytics issues within defined SLAs.

• Monitoring and Reporting of customers’ scheduled campaign/transaction activities – Utilize monitoring tools to detect and report P1 issues/outages during scheduled customer campaigns or transactions, upon request from customer account strategy teams.

Benefits:

• Flexible Time Off

• Parental Leave

• Health Benefits

• Supplemental Benefits

• 401(k) Savings: Save for and invest in your future using our Guideline 401(k) retirement savings program.

Experience Requirements:

• 5 or more years of experience as a Project Manager or Program Manager

• Experience delivering value to customers

• Strong written and verbal communication skills

• Experience managing concurrent teams, work-streams or projects

Responsibilities:

• Work hand-in-hand with commercial, product, and engineering leadership to plan and coordinate technology roadmaps and releases

• Coordinate the activities of multiple cross-functional teams towards a shared vision

• Oversee the entire project lifecycle from initiation to delivery, identifying and remediating risks while addressing blockers ensuring operational efficiency

• Operate as the ‘go-between’ for commercial, business, and technology - translating requirements into actionable deliverables to meet customer needs

• Manage a portfolio of projects with a keen understanding of dependencies, timing, and sequencing

Benefits:

• Flexible Working

• Work from Anywhere

• Conoce Mexico

• Connection Budget

• Learning Budget - Study leave and an annual budget for you to put towards your learning and development.

Experience Requirements:

• Minimum of 2 years experience in a support or customer service role, or demonstrated customer service skills.

• Experience using help desk ticketing systems such as Zendesk, Intercom, Freshdesk, etc.

Responsibilities:

• Use Envato support channels to respond to customer matters as required and directed by Customer Success leadership.

• Use product and systems knowledge and customer service skills to troubleshoot and resolve enquiries and achieve outcomes in line with Envato values and business goals.

• Take action to solve problems and respond to high priority situations in a timely manner when needed.

Benefits:

• Conoce México

• Presupuesto de conexión

• Presupuesto de aprendizaje – Días de estudio y un presupuesto anual para tu desarrollo y formación profesional.

Education Requirements:

• Educación preparatoria o equivalente.

Experience Requirements:

• De 5 a 10 años de experiencia laboral en mantenimiento de instalaciones y/o limpieza.

Responsibilities:

• Reportar necesidades de pintura, remodelación o renovación de áreas.

• Inspeccionar y dar mantenimiento a los equipos e instalaciones de la oficina.

• Realizar tareas de mantenimiento y reparación lo antes posible.

Benefits:

• Competitive salary

• equity

• benefits

• Professional development opportunities

Education Requirements:

• Bachelor's degree in Computer Science or related field.

Experience Requirements:

• 3+ years of experience in technical support, software engineering, or a similar role in the software industry.

• Excellent written and verbal communication skills – you are able to work with a wide variety of geographically distributed customers and solve their problems.

• Strong understanding of software development principles, version control systems (particularly Git), and other developer tools.

• Proficiency in at least one programming language.

• Experience with code review processes and tools.

Responsibilities:

• Work directly with our customers to troubleshoot, debug, reproduce and resolve complex technical issues.

• Educate customers on the best product usage, ensuring they maximize the value out of it.

• Setup Zoom calls with customers to resolve issues, improve their experience, and enhance product adoption.

• Support the sales team in customer conversion and retention efforts.

Education Requirements:

• Bachelor's degree in Business Administration, Communications, or a related field.

Experience Requirements:

• Proven work experience in customer success, account management, or another relevant customer-facing role.

Responsibilities:

• Develop a trusted advisor relationship with key customer stakeholders and executive sponsors.

• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.

• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.

• Liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions.

• Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment.

Benefits:

• 100% covered medical, dental, and vision benefits with dependents coverage

• 16 weeks fully-paid parental Leave for all new parents

• Health & wellness and remote workplace stipends

• Family planning benefits through Carrot Fertility

• 401(k) matching Flexible work hours and location Open PTO policy 11 paid holidays in the US

Experience Requirements:

• At least 4 years of experience in sales analytics, consulting, investment banking, or an equivalent function, demonstrating proficiency in developing and implementing advanced analytical models and strategies that drive pipeline and revenue growth.

• Deep familiarity with SQL, data visualization tools (e.g., Tableau), and experience with Python/R for data analysis and Salesforce data schemas; experience in DBT is preferred.

• Strong capability to analyze complex data sets, extract key insights, and translate them into actionable sales strategies that drive business impact.

Responsibilities:

• Collaborate with Key Stakeholders: Form strong partnerships with the heads Sales, Finance, and Central RevOps teams to align on key metrics and goals, and ensure collaborative success

• Develop Self-Service Tools: Create and maintain robust self-service tools and dashboards for trend analysis and decision-making

• Deliver Strategic Insights: Conduct comprehensive data analysis of quota-carrying performance to identify critical risks and opportunities

• Automate Deliverables: Streamline operating review deliverables to drive consistency and reduce cycle time

Benefits:

• Employee discount

• Free parking

• Health insurance

• Parental leave

Experience Requirements:

• Proven experience as a Chef de Partie, Demi Chef, or similar role in a pastry or bakery setting.

• Strong knowledge of baking techniques, pastry production, and decoration.

• Familiarity with HACCP and food safety standards.

• Excellent organizational skills and the ability to multitask in a fast-paced environment.

• Creative flair with a passion for innovation in pastry.

Responsibilities:

• Prepare, bake, and finish cakes, pastries, and other baked goods according to company recipes and quality standards.

• Ensure all products meet the brand’s visual and taste quality standards.

• Supervise and train junior kitchen staff, ensuring they adhere to company standards and hygiene regulations.

• Assist in the onboarding of new team members, guiding them through standard operating procedures.

• Ensure consistency in production and presentation of baked goods.