Benefits:

• Stock Options

• Flexible Vacation Policy

• Medical coverage through BlueShield and Kaiser

• Dental and Vision coverage through Beam

• 401(k) Plan

Experience Requirements:

• 3-5 years of customer support experience

• Experience in a high-tech SaaS industry

• Management or lead experience

• English - proficient in reading and writing

• Strong attention to detail

Other Requirements:

• Self-motivated with ability to work independently as well as thrive in a virtual team environment

• Strong commitment to working in a support role with a virtual team

• Constant communication with your team and other departments to keep an open dialogue going at all times

• Flexibility with special projects from time to time

• Ability to work to specified KPIs and performance expectations眼里

Responsibilities:

• You will learn and understand technical concepts and our platform and solutions

• You will perform problem analysis and deliver concise resolutions

• You will be the point of contact to help champion our customers and help to rally internal team members towards issue resolutions and data processing

• You will initiate creative solutions to resolve problems

• Ability to work to specified KPIs and performance expectations眼里

Benefits:

• Competitive salary and benefits package, including equity options and healthcare.

• The opportunity to work at a mission-driven AI startup that is transforming how Fortune 500 companies operate.

• A fast-paced, dynamic work environment where your contributions will directly impact the company’s success.

• A collaborative culture that values professional growth and encourages taking on new responsibilities.

• Exposure to cutting-edge AI technologies and the opportunity to support a world-class team.

Experience Requirements:

• Experience: 1-3 years in a role focused on office management or administrative support, ideally in a startup or fast-paced environment.

Other Requirements:

• Skills: Strong organizational and time-management skills, with the ability to manage competing priorities and handle confidential information.

• Attention to Detail: Exceptional attention to detail, ensuring precision in all tasks and processes.

• Communication: Excellent verbal and written communication skills, with the ability to collaborate effectively across teams.

• Problem-Solving: A proactive and resourceful mindset, with a knack for identifying and resolving operational challenges efficiently.

• Logistics: This is a hands-on role where you'll be

Responsibilities:

• NY Office Management – 20% - Ensure the New York office is clean, stocked, and operational. Own office logistics, supplies, visitor experience, and support an upcoming office move.

• Culture & Engagement – 10% - Coordinate team events, celebrations, swag, and engagement programs that foster connection across offices. Support internal communications and feedback loops to continuously improve the employee experience.

• Onboarding Support – 10% - Deliver a smooth onboarding experience for new hires across NY and SF, including Day 1 logistics, scheduling, and in-person support. Coordinate onboarding communications, account setup, and monthly onboarding cohorts.

• Recruiting Coordination – 30% - Manage interview scheduling and candidate logistics across phone, video, and onsite interviews. Partner with recruiters and hiring managers to ensure a seamless, timely, and positive candidate experience. Own onsite interview operations for the NY office and help resolve scheduling changes efficiently.

• Administrative Operations – 30% - Support day-to-day operational needs, including recurring admin tasks, internal tracking, and IT coordination. Assist with planning and logistics for team offsites, colocations, and cross-functional projects.

Education Requirements:

• BASLP

Education Requirements:

• BASLP

Education Requirements:

• BOT/MOT

Education Requirements:

• Psychologist qualification

Benefits:

• In-house lunch

• Pension Plan

• Private Health insurance

• Parental leave benefits

• Workstation (including necessary equipment)

Experience Requirements:

• Minimum 3-4 years of experience in EA, PA, or executive project support roles, preferably supporting senior leadership and Thought Leadership initiatives.

• Proven expertise in managing complex calendars and coordinating across global time zones.

• Experience in driving PR activities, event coordination, and media outreach.

Other Requirements:

• Strong organizational and execution skills - able to push initiatives forward without overstepping decision-making boundaries.

• Excellent written and verbal communication skills.

• Fluency in English, with additional professional proficiency in Danish is an advantage.

• Comfortable working independently, driving projects, and ensuring progress behind the scenes.

Responsibilities:

• Strategically manage and prioritize the CEO's calendar

• Coordinate and facilitate strategic workstreams, such as workshops, leadership meetings, and follow-ups, ensuring continuity and flow

• Drive PR and Thought Leadership initiatives: proactively identify and secure opportunities for speaking engagements, interviews, media contributions, and event appearances.

• Collaborate closely with marketing, customer experience (CX), sales, and other internal teams to ensure seamless communication and maximize visibility initiatives.

• Support internal communications, helping maintain a connected and energized organization.

Benefits:

• You’ll get to help redefine how we work with AI.

• You’ll learn much more about machine learning, generative AI, healthcare, product, and commercial excellence.

• You’ll work in a multidisciplinary company with over 20 nationalities anchored in a flat meritocracy.

• You’ll work with some of the smartest people you have met.

Experience Requirements:

• 5+ years of experience in technical customer success, partnership success, or a similar role with strong focus on troubleshooting and technical problem-solving, preferably B2B or SaaS space.

• Demonstrated ability to drive successful onboarding processes with quick time to value for customers & partners.

• Deep understanding of AI and technical concepts and the ability to articulate these concepts to a technical audience, including engineers, developers, and IT teams.

• Strong communication skills with an ability to convey complex concepts to diverse audiences.

• Proven ability to manage and influence cross-functional teams without formal authority.

Other Requirements:

• Fluency in English and German (min. C1), additional languages are beneficial.

• Opportunity to travel and meet customers.

Responsibilities:

• Orchestrate and expand customer and engineering partner relationships, including managing customer interactions/stakeholders, and strategizing technical account growth.

• Support the go-to-market (GTM) teams in bolstering technical customer relationships and fostering long-term commitments with realistic expectations and plenty of excitement.

• Collaborate daily with our Product team as well as GTM teams.

• Take full ownership of onboarding our customers, managing the transition, effectively integrate our API platform and ensuring they get the most out of our products.

• Act as primary technical point of contact for customers, proactively troubleshoot and resolve technical issues, coordinating with internal teams to diagnose, escalate and resolve complex problems.

Benefits:

• Flight Privileges: Offered after 30 days for employees and eligible family members!

• Competitive pay with daily access to earned wages.

• Comprehensive Medical, Dental and Vision Insurance for full-time employees.

• Paid time off – 9 paid holidays + 80 hours of PTO in your first year (PTO plans increase with tenure).

• 401k with 3% company match contribution when you contribute 9% to your retirement plan after 30 days.

Education Requirements:

• High School diploma, GED or equivalent education.

• Bachelor’s degree or equivalent work experience (preferred)

Experience Requirements:

• Supervisory experience is required.

• Four years of relevant work experience in the aviation or ground handling services industry (preferred)

Other Requirements:

• Must be at least 18 years of age.

• Must be able to obtain credentials required as per airport or state or customs requirements.

• Must be able to frequently push, pull, stoop, squat, kneel, bend, lift up to 70lbs and move up to 70lbs; and constantly walk, stand, handle, grasp and reach out. May have to reach above shoulder occasionally.

• Flexibility to work a variety of shifts, including nights, weekends, holidays and overtime.

• Must be able to be alert to moving vehicles or aircraft and use radio equipment.

Responsibilities:

• Oversight and coordination of the exciting day-to-day airport operations, or a segment of the operation.

• Ensuring safe, reliable, efficient, and effective operational and financial performance of the station.

• Builds partnerships with customers and sets the example for the delivery of exceptional customer service.

• Reviews operational and financial reports to ensure the station is meeting goals and objectives and takes corrective action as required.

• Participates in employee relations investigations when complaints arise and resolves issues in a professional and timely manner.

Benefits:

• Equity program

• 401(k) retirement plan with company matching

• Health, dental, and vision

• Flexible Spending Accounts for health and dependent care expenses

• Paid parental leave and approximately 10 days (80 hours) per year of sick leave

Experience Requirements:

• At least 2-3 years of experience in customer success or account relationship management

• A plus if you have eDiscovery, legal technology, and/or nonprofit industry experience

• Experience working in Customer Support, ideally at a software or legal technology company, but this is not required

• Experience using Customer Relationship Management tools such as Zendesk and/or Salesforce, but this is not required

Other Requirements:

• Intellectually curious and channel your curiosity into discovering customer challenges and pains

• Strong problem-solving skills

• Exceptional oral and written communication skills that show enthusiasm, energy, and empathy under pressure

• Comfortable in a fast-paced environment that requires strong time management skills and collaboration with our technical and business teams

• Strategic, analytical, and process-driven and can successfully manage multiple priorities simultaneously

Responsibilities:

• Lead your book of business: Foster client growth through regular check-ins, Success Reviews, and high-quality service

• Customer advisory: Serve as the primary point of contact, advising customers on leveraging Everlaw’s capabilities to achieve their business goals.

• Oversee the entire customer lifecycle post-sale: Including onboarding, training, adoption, support, renewal, expansion, and relationship building.

• Monitor account health: Analyze account health by leveraging consumption & usage metrics and construct proactive account plans with your findings.

• Collaborate with Cross Functional Partners: Collaborate with cross functional partners to deliver on opportunities such as: Advocate Customer Marketing Opportunities, and commercial growth/expansion opportunities.

Benefits:

• Equity program.

• 401(k) retirement plan with company matching.

• Health, dental, and vision.

• Flexible Spending Accounts for health and dependent care expenses.

• Paid parental leave and approximately 10 days (80 hours) per year of sick leave.

Experience Requirements:

• 2+ years of experience in delivering training to an audience, managing learning experiences, maintaining resources, and developing new educational content.

Other Requirements:

• Comfortable teaching technology while maintaining a high level of attention to detail, with a focus on understanding audience needs and tailoring the learning experience to meet them.

• Excited about working directly with learners and are focused on applying your strong communication skills to ensure that our users are set up to succeed while using the Everlaw platform.

• Willing to travel to visit customers on a regular basis to provide in-person training with a focus on our users working in government

• Thrive while working in a collaborative environment where you will have the opportunity to work closely with your colleagues from around the organization to take on challenges and develop an exceptional learning experience.

• Enjoy the creative process of developing new ways for users to learn to help drive the evolution of our user education program.

Responsibilities:

• Become an expert in the Everlaw platform!

• You will develop a deep understanding of our client’s workflows and objectives by collaborating with your customer facing colleagues.

• Deliver tailored live learning sessions for Everlaw users.

• Help to ensure that our library of learning resources is having the maximum impact on our users.

• Work collaboratively with partners around the business to ensure that all Everlaw users have an amazing learning experience.

Benefits:

• Equity program

• 401(k) retirement plan with company matching

• Health, dental, and vision

• Flexible Spending Accounts for health and dependent care expenses

• Paid parental leave and approximately 10 days (80 hours) per year of sick leave

Experience Requirements:

• At least 2 years of experience working in support operations or a related field with legal or eDiscovery experience

Other Requirements:

• Deep understanding of support philosophy and able to fully grasp the reasoning behind support processes and best practices

• Strong knowledge of resources with an ability to navigate and utilize internal resources and escalate issues appropriately

• Metrics-driven, demonstrating a strong understanding of key support metrics and their impact on overall team performance

• Team collaboration & delegation skills with strong communication, working effectively with senior team members to maintain smooth queue operations

• Tech focused and have a strong commitment to mastering current WFM tools, with a focus on continuously enhancing the tech stack to meet the evolving demands of the team

Responsibilities:

• Work closely with the Customer Experience Strategy and Operations team to understand the team KPIs and design plans for organizing resources to meet the baseline objectives

• Develop short-term and medium-term forecasts based on historical ticket volume data, product updates, and seasonal trends

• Create schedules to align with forecasted demand, ensuring adequate coverage for all support channels and time zones

• Provide actionable recommendations to improve forecast accuracy and scheduling efficiency

• Assist with capacity planning to support hiring and training decisions

Benefits:

• Equity program

• 401(k) retirement plan with company matching

• Health, dental, and vision

• Flexible Spending Accounts for health and dependent care expenses

• Paid parental leave and sick leave

Education Requirements:

• Bachelor's degree

Experience Requirements:

• At least 10 years’ experience in project management

• 6+ years of experience in leading project management teams and functions in high-growth, cross-functional technical environments

Other Requirements:

• Scaled a PMO and can navigate between strategy and execution with ease.

• PMP or equivalent certification, and you're an expert in modern project, change, and resource management methodologies.

• Successfully hired, coached, and developed seasoned project managers.

• Excel at influencing executive stakeholders, removing roadblocks, and driving alignment across functions.

• Strong business and product acumen that enables you to support nuanced decision-making and strategic goal setting.

Responsibilities:

• Set the strategy for the PMO, ensuring alignment and visibility with company priorities and maturity stage.

• Continuously refine team structure, roles, and responsibilities to meet evolving business needs.

• Build and maintain scalable project governance frameworks, tools, and standards that drive clarity, accountability, and execution excellence.

• Mentor and support a team of project managers working on high-impact, cross-functional programs.

• Provide thought partnership and hands-on support for navigating complex, ambiguous, or high-risk projects.

Experience Requirements:

• Proven experience in security, compliance, or IT governance roles, with a track record of maintaining certifications like SOC 2 and ISO 27001.

• Strong understanding of compliance tools such as Vanta or similar platforms.

• Experience managing IT infrastructure and security governance, including employee onboarding/offboarding processes.

• Ability to manage audits and effectively collaborate with auditors to ensure compliance.

Other Requirements:

• Strong communication skills to address customer security inquiries and provide clear documentation.

• A pragmatic approach to security that balances feasibility with maturity.

• Proactive, detail-oriented mindset with the ability to handle multiple responsibilities simultaneously.

• Familiarity with security best practices and the ability to stay ahead of industry trends.

Responsibilities:

• Policy Maintenance: Manage and maintain all company policies, ensuring alignment with best practices and regulatory requirements. Facilitate periodic reviews and secure necessary approvals from management.

• Compliance Oversight: Monitor SOC 2 Type 2, ISO 27001, and other certifications via Vanta or similar tools, ensuring adherence to controls and requirements.

• Audit Management: Arrange audits for certifications, collaborate with auditors, and resolve nonconformities proactively to maintain a clean audit record.

• IT Infrastructure Management: Oversee IT infrastructure, including account creation for onboarding, offboarding employees, managing web filtering, and governing company laptops.

• Security Governance: Organize and facilitate periodic security governance meetings with management to review and improve security practices.

Education Requirements:

• BSc/BA/BE, or a related discipline with relevant experience.

• Professional System administration / IT certifications in Linux, Microsoft, or other network-related fields are a plus

Experience Requirements:

• 3-6 years - Network administration, or system administration experience

• Good experience in handling Google Workspace, VPN, Firewall, AD etc

• Good experience in handling IT support vendors

• Prior experience of working on ISMS, GDPR & SOC 2 guidelines of IT Infra and security

Other Requirements:

• Strong communication, organizational, problem-solving, and time-management skills

• Ability to work independently and apply analytical skills

• Familiarity with various operating systems and platforms

• A proven track record of developing and implementing IT strategy and plans

• Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols

Responsibilities:

• Provide desktop support to the employees and manage the IT helpdesk

• Install and configure software, VPN, Endpoint security, Active directory, and hardware.

• Manage network, Set up accounts and workstations

• Troubleshoot hardware and software issues and outages

• Apply operating system updates and configuration changes.

Education Requirements:

• Bachelor ’s Degree

Experience Requirements:

• 6+ years of professional experience preferably in a customer-facing role

• 2+ year’s experience in the banking and financial segment

Other Requirements:

• Consulting experience working in technologies such as automation, process and task mining, business process management, workforce intelligence, desktop process analytics

• Leadership skills and an ability to coordinate and collaborate with engineering and product teams

• Strong project management skills

• Strong interpersonal skills

• Strong organization and presentation skills

• A propensity for relationship-building

• Professional experience in Financial Services and/or Insurance

• Knowledge and certification of Six Sigma principles

Responsibilities:

• Become a trusted value delivery partner for assigned clients – Customer Value management and delivery, project reporting, governance ​and consulting

• Program Management (In partnership with solutions delivery leads): All phases of engagement from onboarding, implementation, training), and ongoing support to help our customers recognize value across the journey​.

• Report and track all CS metrics in the tool and keep information upto date

• Demonstrate Deep expertise in Skan product and industry and provide consulting and best practices throughout the lifecycle ​

• Understand customer landscape, problem space, value based metrics and align with Skan capabilities​

Education Requirements:

• Bachelor's or Master's degree in Business Administration, Engineering, Computer Science, Data Science, or a related field

Experience Requirements:

• Overall Experience ranges between 10 to 18 years

• A minimum of 6 years of experience in process improvement, business analysis, or a similar role, with at least 2 years in a leadership position

Other Requirements:

• Strong analytical and problem-solving skills, with experience in process mining, data analysis, and performance metrics

• Excellent project management skills, with a track record of successfully leading large-scale projects

• Strong communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels

• Knowledge of AI and machine learning applications in business process optimization is a plus

• Experience in the Hi-tech industry will be a plus

Responsibilities:

• Program Management: Oversee multiple related projects (a program) or initiatives that align with the client’s strategic goals, aiming to achieve long-term benefits and strategic objectives beyond the scope of individual projects.

• Business Capabilities and Road Mapping: Partner with client stakeholders to define program roadmaps aligned to strategic goals and business cases with financial outcomes.

• Data Analysis and Insights: Leverage data analytics and machine learning models to provide actionable insights for process optimization, cost reduction, and performance enhancement.

• Project Implementation: Own and drive end-to-end implementations of Skan technology, ensuring projects are delivered on time and meet customer requirements.

• Process Optimization: Identify and analyze key business processes, utilizing Skan capabilities to uncover inefficiencies, bottlenecks, and opportunities for improvement.

Education Requirements:

• Bachelor’s Degree

Experience Requirements:

• 5-8 years of professional experience preferably in a customer-facing role

Other Requirements:

• Consulting experience working in technologies such as automation, process and task mining, business process management, workforce intelligence, desktop process analytics

• Leadership skills and an ability to coordinate and collaborate with engineering and product teams

• Strong project management skills

• Data Analysis and Insights - Leverage data analytics to provide actionable insights for process optimization, cost reduction, and performance enhancement.

• Knowledge of Lean Six Sigma principles and process re-engineering

• Fluency in German

• Strong interpersonal skills

• Strong organization and presentation skills

• A propensity for relationship-building

• Professional experience in Financial Services and/or Insurance

• Certification in Lean Six Sigma principles

• Fluency in one additional European language – French, Dutch or Italian

Responsibilities:

• Become a trusted value delivery partner for assigned clients – Customer Value management and delivery, project reporting, governance ​and consulting

• Program Management (In partnership with solutions delivery leads): All phases of engagement from onboarding, implementation, training), and ongoing support to help our customers recognize value across the journey​.

• Report and track all CS metrics in the tool and keep information up-to-date

• Demonstrate deep expertise in Skan product and industry and provide consulting and best practices throughout the lifecycle ​

• Understand customer landscape, problem space, value based metrics and align with Skan capabilities​

Education Requirements:

• Bachelor's degree in Engineering, Computer Science, or related technical field

Experience Requirements:

• 10+ years in IT Consulting, Management Consulting, or Process Improvement with 3+ years in management

• Proven track record leading high-performing technical teams through complex implementation projects

Other Requirements:

• Exceptional communication skills that resonate with both technical teams and C-suite executives

• Superior problem-solving abilities with experience navigating multifaceted project landscapes

• Technical familiarity with HTML, CSS, APIs, security protocols, and communication frameworks

• Unwavering commitment to customer success and continuous improvement

• Passion for revolutionary technology that's redefining how organizations understand their operations

Responsibilities:

• Become the authority on Skan's revolutionary process intelligence suite, continuously expanding your expertise as our platform evolves

• Guide and elevate Implementation Consultants with your technical acumen, ensuring exceptional delivery quality across all engagements

• Shape product evolution by channeling frontline insights to our Product and Engineering teams, directly influencing our innovation roadmap

• Lead from the frontlines by driving process execution from initial planning through successful deployment

• Build and inspire a high-performing team of Implementation Consultants who thrive on solving complex process challenges