Respond.io
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About
Respond.io is an AI-powered customer conversation management platform. It helps businesses capture leads, automate chats, and convert conversations into customers across multiple channels (messaging apps, ads, website widgets, offline leads). It offers features like lead qualification, response automation, meeting booking, lead distribution, promotional broadcasts, and conversational support. The platform includes AI prompts and AI assistance for consistent branding and contextual answers, and a mobile app for sales teams. Respond.io provides real-time monitoring, comprehensive reports, customizable integrations, and robust security.
Platform
Task
Features
• data export
• mobile app
• growth widgets
• two-factor authentication (2fa)
• basic reports
• respond ai: ai assist
• respond ai: ai prompt
• team & custom inboxes
FAQs
Are WhatsApp fees included?
WhatsApp fees are not included, but you can top up credit on our platform. Meta deducts credit for non-service conversations. Use our calculator for estimates.
What is a Monthly Active Contact?
Monthly Active Contacts (MACs) are contacts who sent/received messages (excluding broadcasts) that month. We charge based on MACs to reflect value delivered and scale with your growth.
What if I reach my Monthly Active Contact limit?
If you exceed your limit, you'll be billed on demand for additional contacts in 100 MAC increments. On-demand MACs are for temporary usage spikes; upgrading your plan is more cost-effective for permanent increases.
How does the free trial work?
Our 7-day free trial gives access to most Growth plan features for 5 users and 1000 MACs (excluding broadcasts). Contact support to extend.
What payment forms do you accept?
We accept major credit cards (Visa, Mastercard, Amex, Discover) and offer alternative payment methods like bank transfers for high-volume customers. Contact sales to learn more.
Can I upgrade or cancel my plan at any time?
Yes, you can cancel or upgrade anytime. To cancel, go to the Billing section and click "Cancel Subscription". Upgrading can be done in the Billing section or by contacting sales.
Are volume discounts available?
Yes, volume discounts are available for customers on Growth and Advanced Plans with high MAC volumes or user counts. Contact sales for customized packages.
What does the 30 Days Onboarding Program include?
Our 30-day program provides tailored support for B2C companies to enhance inbound lead revenue. It includes channel connection, workflow setup, data import, best practices, and personalized sessions. _Subject to Availability_
How does respond.io protect my data?
Respond.io prioritizes data security with encryption, access controls, security audits, and ISO 27001 certification. See our security page for details.
Pricing Plans
Starter
USD79.00 / monthly• 5 Users Included
• Additional Users at $15/month
• Unlimited Monthly Active Contacts
• Team & Custom Inboxes
• Mobile App
• Respond AI: AI Prompt
• Respond AI: AI Assist
• Basic Reports
• Two-Factor Authentication (2FA)
• Growth Widgets
Growth
USD159.00 / monthly• 10 Users Included
• Additional Users at $25/month
• Starts at 1,000 Monthly Active Contacts
• Everything in Starter, Plus: Broadcasts, Workflows
• Respond AI: AI Agent
• Advanced Reports
• Zapier & Make Integrations
• Developer API
Advanced
USD279.00 / monthly• 10 Users Included
• Additional Users at $30/month
• Starts at 1,000 Monthly Active Contacts
• Everything in Growth, Plus: Mask Phone Number & Email Address
• Multiple Workspaces
• HTTP Requests in Workflows
• Incoming & Outgoing Webhooks
• Single Sign-On (SSO)
• Custom Channels
Job Opportunities
People & Culture Associate
AI-powered customer conversation management software for lead capture, chat automation, and sales conversions across multiple channels.
Benefits:
Healthcare Benefits
Allowances
Social and Wellness
Office Amenities
Free Breakfast Mondays
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Ratings & Reviews
No ratings available yet. Be the first to rate this tool!
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