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Auralis AI

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About

Auralis AI is a conversational AI tool designed to handle a significant portion of customer support, sales, and e-commerce interactions. It aims to reduce costs and improve customer satisfaction by automating responses and providing real-time support. The tool integrates with various platforms, including Zendesk, Freshdesk, Intercom, Hubspot, Shopify, Gorgias, and Salesforce, among others. Auralis boasts advanced features like live chat, helpdesk assistance, quality auditing, and real-time agent coaching. Its AI is customizable and learns from data sources such as knowledge bases, past tickets, and documents. It offers multilingual support and robust analytics.

Platform
Web
Keywords
salese-commerceconversational aicustomer supportcustomer satisfaction
Task
customer support

Features

conversational ai

reduces costs

improves customer satisfaction

handles up to 70% of customer requests

cx coach (customer experience coach)

quality auditor

helpdesk assistant

live chat agent

Pricing Plans

Essentials
USD499.00 / per month

Integrates with any Helpdesk

Ingest and train AI with your knowledgebase

Real time coaching for your agents

Customized Prompt Engineering

Basic reporting and analytics

Support via Email

Business
USD4999.00 / per month

Everything in the Essentials plan

Advanced AI agents can call third-party systems

Ingest data from complex sources

Quality audits and advanced reporting

Priority support via Slack/Teams & Scheduled calls

Enterprise
Unknown Price

MLOps and templating support

Real-time, advanced dashboard

24/7 priority support with a dedicated account manager

Continuous MLOps

Custom contracts and SLA

SSO/SAML

Enterprise level governance

On-premise option

Job Opportunities

Auralis AI favicon
Auralis AI

Senior Full Stack Engineer

Auralis AI is a conversational AI solution for customer support, sales, and e-commerce, aiming to reduce costs and improve customer satisfaction through automation and integration.

engineeringhybridBengaluru, IN
10 LPA - 18 LPA
full-time

Education Requirements:

  • BS or MS in Computer Science, Engineering, or a related field

Experience Requirements:

  • 3-5 years of experience as a full stack engineer

Other Requirements:

  • Expertise in React.js

  • Proficiency in Node.js

  • Experience with backend frameworks like NestJS or Express.js

  • Experience with state management libraries such as Redux, Context API, or MobX

  • Familiarity with GraphQL

  • Strong knowledge of cloud services (preferably AWS)

  • Experience with Infrastructure as Code (IaC) tools like Terraform or AWS CloudFormation

  • Experience with containerization tools like Docker and orchestration systems like Kubernetes (a plus)

  • Familiarity with CI/CD practices and tools

  • Excellent communication skills

Responsibilities:

  • Design and develop high-quality, responsive user interfaces using React.js

  • Implement state management solutions

  • Work on server-side logic and integration with front-end components using Node.js

  • Build and consume RESTful APIs and work with GraphQL

  • Collaborate with the team to define and execute the technical roadmap

Show more details

Senior Backend Engineer

Auralis AI is a conversational AI solution for customer support, sales, and e-commerce, aiming to reduce costs and improve customer satisfaction through automation and integration.

Education Requirements:

  • BS or MS in Computer Science, Engineering, or a related field

Experience Requirements:

  • 5-10 years of experience as a Backend engineer

Other Requirements:

  • Strong proficiency in at least one modern frontend framework

  • Experience with IaC

  • Strong proficiency in Python

  • Experience with AWS

  • Experience with SQL or NoSQL databases

  • Experience with Docker and container orchestration systems (e.g. Kubernetes) (a plus)

  • Strong communication skills

  • Experience working with Elasticsearch / Opensearch

Responsibilities:

  • Work closely with the rest of the team to design and implement our backend, frontend, and infrastructure

  • Collaborate with other engineers and designers to build a user-friendly platform

  • Help define and execute the technical roadmap for our platform

  • Inventing, extending, and maintaining development processes, tools, and workflows

Show more details

Senior Machine Learning Engineer

Auralis AI is a conversational AI solution for customer support, sales, and e-commerce, aiming to reduce costs and improve customer satisfaction through automation and integration.

scienceremote
18,000 Per annum - 42,000 Per annum
full-time

Education Requirements:

  • Bachelor’s or Master’s degree in Computer Science, Engineering, Mathematics, or related field. Ph.D. preferred

Experience Requirements:

  • 5+ years of industry experience in machine learning engineering or related roles

Other Requirements:

  • Expertise in machine learning techniques

  • Proficiency in programming languages such as Python

  • Strong understanding of cloud computing platforms

  • Hands-on experience with containerization technologies

  • Solid understanding of software engineering best practices

  • Excellent problem-solving skills

  • Strong communication and collaboration skills

Responsibilities:

  • Design, develop, and deploy state-of-the-art machine learning algorithms and models

  • Collaborate with cross-functional teams

  • Lead end-to-end machine learning projects

  • Architect scalable and efficient ML pipelines

  • Optimize model performance and scalability

Show more details

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