Herodesk
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About
Herodesk is a simple and affordable helpdesk tool designed for small and medium-sized businesses. It helps organize customer support in one place, unifying support across multiple channels and integrating with e-commerce platforms like Shopify and WooCommerce. The tool aims for ease of use, focusing on essential features to handle customer inquiries efficiently. It offers a free plan with limited features and a paid 'Plus' plan with unlimited access to all functionalities, priced per user. Herodesk emphasizes seamless customer communication, collaboration, and organization to ensure no customer question is missed.
Platform
Task
Features
• tags
• reports
• signature
• 5 quick replies
• 2 channels
• 1 e-commerce widget
• 1 inbox
• 1 user
FAQs
Is Herodesk Free really free?
Yes. There are some limitations to our Herodesk Free plan (see above), but as long as you can work within those, it is indeed free of charge. If or when you need to upgrade to Herodesk Plus, your existing account will be upgraded, and all conversations, contacts, settings etc., will stay the same.
How do I upgrade or downgrade my account?
You can always upgrade from Herodesk Free to Herodesk Plus from your control panel. If you wish to downgrade from Plus to Free, you need to make sure that your account usage is at most what is included in the Free-plan.
Can I cancel my subscription at any time? Are there cancellation fees?
You can cancel your account at any time via the control panel. There are no cancellation fees. Suppose you cancel your account in the middle of a billing cycle. In that case, it will continue to function until the end of the billing cycle. At that time, we will have disabled the automatic renewal. The account will be disabled and later deleted if you do nothing more.
What forms of payment do you accept?
We only accept online payments with credit cards. We accept all VISA and Master Card credit cards.
Do you offer discounts for annual commitments or non-profit organizations, educators or students?
Everybody automatically gets a 20% discount when committing on an annual payment plan instead of month-over-month payments. As for non-profits, educators or students, go ahead and create your account and contact us, then we will give you an additional 25% discount.
What kind of support is included?
All our customers have free and unlimited access to our support team. Write an e-mail to support@herodesk.io and our team will get back to you in a jiffy.
Do you offer any enterprise solutions or customized plans for large organizations?
No, we do not. Herodesk is designed for small and medium-sized businesses, and our product and billing model is designed thereafter. That being said, everyone is more than welcome to use Herodesk. We do not, however, offer enterprise solutions, customized plans or service level agreements. Our general Terms of Service, which applies to all our customers, can be found here: Terms
What’s your refund policy?
As a rule of thumb, we do not do refunds, but we still want to be fair, so there are some exceptions that are listed in section 4 of our Terms. Eg. if you forget to cancel your account just before renewal. You can find them here: Terms
Can I change the billing frequency from monthly to annually?
Yes, you can change your billing frequency in your control panel. Any changes will be applied from the next renewal of your subscription.
I want to move to Herodesk, but I already paid for another solution. Can you help?
Yes! Send us your latest invoice from the other provider. We will give you Herodesk Plus free of charge for the period you’ve already pre-paid with the other provider. Afterwards, you will pay for Herodesk as per our regular pricing and terms.
Pricing Plans
Herodesk Free
Free Plan• 1 User
• 1 Inbox
• 1 E-commerce widget
• 2 Channels
• 5 Quick Replies
• Signature
• Tags
• Reports
Herodesk Plus
€19.95 / per month• Unlimited Inboxes, channels, widgets & quick replies
• Custom Widgets
• Custom Signature per inbox
• Auto Responders
• Smart Folders
• Rules
• Advanced Reports
• Push Notifications
Herodesk Plus
€15.95 / per year• Unlimited Inboxes, channels, widgets & quick replies
• Custom Widgets
• Custom Signature per inbox
• Auto Responders
• Smart Folders
• Rules
• Advanced Reports
• Push Notifications
Job Opportunities
Customer Success Manager
Herodesk is a simple helpdesk tool for small businesses, offering a free and paid plan to manage customer service across various channels and e-commerce platforms.
Other Requirements:
Mastery of the Danish language
Professional level English skills (written and spoken)
Experience with customer meetings
Understanding of IT systems
Ability to explain complex topics simply
Responsibilities:
Full customer journey management
Sales and support responsibilities
Handling customer meetings, onboarding, and problem-solving
Collecting customer feedback
Ad hoc tasks as needed
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Ratings & Reviews
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