Herodesk
Click to visit website
About
Herodesk is a simple and affordable helpdesk tool designed for small and medium-sized businesses. It helps organize customer support in one place, unifying support across multiple channels and integrating with e-commerce platforms like Shopify and WooCommerce. The tool aims for ease of use, focusing on essential features to handle customer inquiries efficiently. It offers a free plan with limited features and a paid 'Plus' plan with unlimited access to all functionalities, priced per user. Herodesk emphasizes seamless customer communication, collaboration, and organization to ensure no customer question is missed.
Platform
Task
Features
• tags
• reports
• signature
• 5 quick replies
• 2 channels
• 1 e-commerce widget
• 1 inbox
• 1 user
FAQs
Is Herodesk Free really free?
Yes. There are some limitations to our Herodesk Free plan (see above), but as long as you can work within those, it is indeed free of charge. If or when you need to upgrade to Herodesk Plus, your existing account will be upgraded, and all conversations, contacts, settings etc., will stay the same.
How do I upgrade or downgrade my account?
You can always upgrade from Herodesk Free to Herodesk Plus from your control panel. If you wish to downgrade from Plus to Free, you need to make sure that your account usage is at most what is included in the Free-plan.
Can I cancel my subscription at any time? Are there cancellation fees?
You can cancel your account at any time via the control panel. There are no cancellation fees. Suppose you cancel your account in the middle of a billing cycle. In that case, it will continue to function until the end of the billing cycle. At that time, we will have disabled the automatic renewal. The account will be disabled and later deleted if you do nothing more.
What forms of payment do you accept?
We only accept online payments with credit cards. We accept all VISA and Master Card credit cards.
Do you offer discounts for annual commitments or non-profit organizations, educators or students?
Everybody automatically gets a 20% discount when committing on an annual payment plan instead of month-over-month payments. As for non-profits, educators or students, go ahead and create your account and contact us, then we will give you an additional 25% discount.
What kind of support is included?
All our customers have free and unlimited access to our support team. Write an e-mail to support@herodesk.io and our team will get back to you in a jiffy.
Do you offer any enterprise solutions or customized plans for large organizations?
No, we do not. Herodesk is designed for small and medium-sized businesses, and our product and billing model is designed thereafter. That being said, everyone is more than welcome to use Herodesk. We do not, however, offer enterprise solutions, customized plans or service level agreements. Our general Terms of Service, which applies to all our customers, can be found here: Terms
What’s your refund policy?
As a rule of thumb, we do not do refunds, but we still want to be fair, so there are some exceptions that are listed in section 4 of our Terms. Eg. if you forget to cancel your account just before renewal. You can find them here: Terms
Can I change the billing frequency from monthly to annually?
Yes, you can change your billing frequency in your control panel. Any changes will be applied from the next renewal of your subscription.
I want to move to Herodesk, but I already paid for another solution. Can you help?
Yes! Send us your latest invoice from the other provider. We will give you Herodesk Plus free of charge for the period you’ve already pre-paid with the other provider. Afterwards, you will pay for Herodesk as per our regular pricing and terms.
Pricing Plans
Herodesk Free
Free Plan• 1 User
• 1 Inbox
• 1 E-commerce widget
• 2 Channels
• 5 Quick Replies
• Signature
• Tags
• Reports
Herodesk Plus
€19.95 / per month• Unlimited Inboxes, channels, widgets & quick replies
• Custom Widgets
• Custom Signature per inbox
• Auto Responders
• Smart Folders
• Rules
• Advanced Reports
• Push Notifications
Herodesk Plus
€15.95 / per year• Unlimited Inboxes, channels, widgets & quick replies
• Custom Widgets
• Custom Signature per inbox
• Auto Responders
• Smart Folders
• Rules
• Advanced Reports
• Push Notifications
Job Opportunities
Customer Success Manager
Herodesk is a simple helpdesk tool for small businesses, offering a free and paid plan to manage customer service across various channels and e-commerce platforms.
Other Requirements:
Mastery of the Danish language
Professional level English skills (written and spoken)
Experience with customer meetings
Understanding of IT systems
Ability to explain complex topics simply
Responsibilities:
Full customer journey management
Sales and support responsibilities
Handling customer meetings, onboarding, and problem-solving
Collecting customer feedback
Ad hoc tasks as needed
Show more details
Ratings & Reviews
No ratings available yet. Be the first to rate this tool!
Alternatives
CoSupport AI
Generative AI for Customer Support teams, automating up to 100% of requests.
View Details
Dante AI
AI-powered customer support with AI agents that automate conversations and scale without coding, offering AI chatbots and voice agents for various platforms with flexible pricing.
View Details
Chatbase
Chatbase is a platform to build & deploy AI Agents for your business to handle customer support & drive more revenue.
View Details
Chatwoot
Open-source customer engagement platform for managing conversations and building customer relationships across multiple channels.
View Details
Brainfish
Brainfish is an ambient AI support agent that delivers real-time, guidance and proactive support using computer vision and AI. It helps automate knowledge creation, reduce customer effort, and understand user behavior.
View DetailsFeatured Tools
Songmeaning
Songmeaning uses AI to reveal the stories and meanings behind song lyrics. It offers lyric translation and AI music generation.
View Details
Whisper Notes
Offline AI speech-to-text transcription app using Whisper AI. Supports 80+ languages, audio file import, and offers lifetime access with a one-time purchase. Available for iOS and macOS.
View Details
GitGab
Connects Github repos and local files to AI models (ChatGPT, Claude, Gemini) for coding tasks like implementing features, finding bugs, writing docs, and optimization.
View Detailsnuptials.ai
nuptials.ai is an AI wedding planning partner, offering timeline planning, budget optimization, vendor matching, and a 24/7 planning assistant to help plan your perfect day.
View Details
Make-A-Craft
Make-A-Craft helps you discover craft ideas tailored to your child's age and interests, using materials you already have at home.
View DetailsPixelfox AI
Free online AI photo editor with comprehensive tools for image, face/body, and text. Features include background/object removal, upscaling, face swap, and AI image generation. No sign-up needed, unlimited use for free, fast results.
View Details
Smart Cookie Trivia
Smart Cookie Trivia is a platform offering a wide variety of trivia questions across numerous categories to help users play trivia, explore different topics, and expand their knowledge.
View Details
Code2Docs
AI-powered code documentation generator. Integrates with GitHub. Automates creation of usage guides, API docs, and testing instructions.
View Details