Gleap
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About
Gleap is a comprehensive product intelligence and customer support platform built specifically for SaaS companies and software developers. The tool serves as a centralized operating system for managing the entire product lifecycle, from initial user onboarding to long-term support and feature development. By consolidating multiple tools—including a shared inbox, bug reporting suite, and roadmap builder—it helps teams capture actionable insights directly from customer conversations. This integration ensures that feedback from support tickets can be instantly converted into development tasks or public roadmap items, closing the loop between users and builders. The platform's core functionality is driven by Kai, an AI-native agent that automates routine support tasks. Kai can resolve standard customer inquiries instantly using data from integrated knowledge bases, while also providing human agents with conversation summaries and suggested replies. For technical teams, the in-app bug reporting feature is particularly distinctive. When a user reports an issue—often via a simple shaking gesture on mobile—the system automatically captures critical debugging data such as console logs, network requests, and environment details. This eliminates the manual back-and-forth typically required to reproduce bugs, allowing developers to address issues more efficiently. Gleap is designed primarily for high-growth tech companies, mobile app developers, and digital agencies that require a scalable yet affordable support solution. It provides a robust alternative to expensive enterprise platforms by offering unlimited team members and projects on its mid-tier plans. The unified nature of the tool makes it ideal for product managers who need to oversee feature requests and public roadmaps, as well as customer success teams focused on reducing churn through proactive outreach. With features like in-app banners, surveys, and automated product tours, it supports a wide range of user engagement strategies beyond basic ticket resolution. What sets the platform apart is its combination of deep technical diagnostics and a user-friendly engagement layer. While many support tools focus solely on communication, Gleap prioritizes product improvement through transparent feedback loops. The inclusion of SOC 2 Type II compliance and the ability to manage roadmaps and changelogs within the same interface provides a level of transparency that fosters user trust. Furthermore, its pricing model is significantly more accessible for growing teams, charging based on base subscriptions and actual AI usage rather than per-seat licenses, making it a versatile choice for builders who prioritize rapid iteration and close customer proximity.
Pros & Cons
SOC 2 Type II certification ensures high standards for data security and privacy.
The Team plan allows for unlimited projects and team members at a flat monthly rate.
Bug reports include high-fidelity technical data like console logs and automatic screen recordings.
Supports a wide range of communication channels including WhatsApp, Instagram, and Facebook.
Consolidates support, feedback, and roadmaps into a single dashboard to reduce tool sprawl.
AI features are billed separately via tokens rather than being bundled in the flat monthly fee.
Sending email campaigns via the platform incurs an additional charge of $2 per 1,000 messages.
The Hobby plan is strictly limited to only one team member and a single project.
Access to the full API and SOC 2 compliance reports is restricted to the Enterprise tier.
Use Cases
SaaS founders can use AI agents to handle 24/7 customer support while funneling feature requests directly into a public roadmap.
Mobile app developers can implement the shaking bug reporting tool to receive technical logs and screen recordings from their users.
Product managers can run in-app surveys and automated product tours to identify user friction points and improve onboarding completion rates.
Customer success teams can manage cross-channel communications from email, WhatsApp, and social media within a single unified inbox.
Digital agencies can manage multiple client projects with separate feedback loops and custom-branded help centers using a single Team plan.
Platform
Task
Features
• in-app surveys
• ai support agents
• public product roadmaps
• live chat widget
• onboarding checklists
• product tours
• feature request management
• in-app bug reporting
FAQs
How is the pricing for Gleap calculated?
The total cost is calculated based on a base subscription fee plus any applicable charges for optional add-ons, AI token usage (approx. $0.02 per response), and outbound email volume.
What happens if my application exceeds 100,000 monthly active users?
When you approach the 100,000 MAU limit on the Team plan, the sales team will contact you to transition to a custom Enterprise plan without interrupting your service.
What technical data is captured in bug reports?
Bug reports automatically include the technical context needed for debugging, such as console logs, network requests, environment data, and a video recording of the user's screen.
Is there a discount available for early-stage startups?
Yes, Gleap offers a startup program that provides a 50% discount for one year to help early-stage companies scale their support and product feedback systems.
Can enterprise customers pay via invoice?
Gleap provides the option to pay by invoice specifically for customers on their Enterprise tier plans.
Pricing Plans
Hobby
USD31.00 / per month• 1 team member
• 1 project
• Shared inbox
• In-app bug reporting
• Operating hours
• Public roadmap
• Feature request management
• Public knowledge base
• Mobile & Web widget
• Kai AI agent
Team
USD119.00 / per month• Unlimited team members
• Unlimited projects
• Custom domain
• Third-party integrations
• Remove branding
• AI summary & reply
• In-app surveys
• Product tours
• Onboarding checklists
• Push notifications
Enterprise
USD799.00 / per month• API access
• Priority support
• SOC 2 Type 2 report
• Pay by invoice
• Dedicated CSM
• SLAs
• Support Slack channel
• Volume discounts
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
No ratings available yet. Be the first to rate this tool!
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