Freddy AI
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About
Freshworks offers Freddy AI, an AI-powered suite of tools designed to boost customer service, IT, and CRM software. Freddy AI includes Freddy AI Agent for 24/7 customer engagement across web channels, Freddy AI Copilot for agent assistance, and Freddy AI Insights for data analysis (beta). The platform integrates with other Freshworks products like Freshdesk, Freshservice, Freshchat, and Freshsales, offering comprehensive solutions for customer support, IT service management, and CRM. Pricing varies depending on the plan and features selected, including additional costs for features like Freddy AI Agent sessions and connector app tasks.
Platform
Task
Features
• shared inbox
• automation
• real-time dashboards
• integrated knowledge base
• reports
• customer portal
• team collaboration via threads
• ai-boosted ticketing
FAQs
What is a session in Freddy AI Agent?
A session is any unique interaction between an end-user and a bot. On email, every email response is counted as 1 bot session. On voice, every voice bot response is counted as 1 bot session. On chat, all end-users-to-bot interactions that happen within a span of 24 hours from the time end-users initiate a session are counted as 1 bot session. Only customer-facing AI features and bots consume sessions. Agent-facing AI features and bots don’t consume bot sessions.
How can I buy additional Freddy AI Agent sessions?
You can purchase any number of bot session packs. The validity corresponds to your payment cycle. For example: If you choose to pay quarterly, your sessions will also expire quarterly.
Do I need to purchase Freddy AI Copilot for all agents?
No, Freddy AI Copilot can be purchased and assigned to any number of agents of your choice.
Do I get free Freddy AI Agent sessions on any plan?
We offer 500 sessions with Pro and Enterprise plans to try out Freddy AI Agent email bots. This is limited to once per account. Once exhausted, you need to buy additional sessions based on your requirements.
Are day passes available for Freddy AI Copilot?
No, day passes are not available for Freddy AI Copilot
What does beta mean for Freddy AI Insights?
The beta program aims to help more customers try out our AI offerings. We also want to maximize customer feedback and fine-tune our features before we launch them publicly.
What are connector app tasks?
We offer pre-built connectors to make data sync and workflow automation with any external application simple. Here’s a list of connector apps that we offer. You will consume tasks when any of these connector apps are used.
Pricing Plans
Growth
USD15.00 / annually• Everything in Free
• reports
• real-time dashboards
• automation
• customer portal
Pro
USD49.00 / annually• Everything in Growth
• customized support portals
• custom objects
• advanced ticketing
• custom reporting
• different routing mechanisms
Enterprise
USD79.00 / annually• Everything in Pro
• audit logs
• approval workflows
• skills-based assignments
• additional security features
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
No ratings available yet. Be the first to rate this tool!
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