Glia
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About
Glia is a Digital Customer Service platform that reinvents how businesses serve customers in a digital world. It unifies voice and digital channels, unlocking comprehensive reporting and leveraging AI to enhance efficiency. Glia's Unified Interaction Management (UIM) platform offers seamless transitions between channels like chat, audio, video, and CoBrowsing, ensuring context is never lost. It caters specifically to financial institutions, including banks, credit unions, and insurance companies, offering tailored solutions to improve customer experience, increase sales, and modernize support.
Platform
Task
Features
• video chat
• messaging
• ai management
• cobrowsing
• sms
• channelless® architecture
• unified interaction management
• digital customer service
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