Kapture CX
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About
Kapture CX is an enterprise-grade agentic AI platform designed to transform customer service through intelligent automation and human-AI orchestration. It serves as an all-in-one ecosystem where businesses can deploy AI Agents capable of understanding, acting, and resolving complex customer queries across various touchpoints including voice, email, WhatsApp, and social media. By training its models on over a billion minutes of real human conversations, the platform ensures that its automated interactions maintain a high level of accuracy and empathy, bridging the gap between traditional chatbots and genuine customer service. The platform functions through several modular suites. The "Self-Serve" module enables autonomous resolution for routine inquiries, while the "Agent Suite" provides human representatives with AI-first tools like Agent Co-pilot and Agent Assist to handle escalated issues more efficiently. Features such as smart ticket routing, automated quality assurance (Auto QA), and an omnichannel knowledge base streamline the backend operations of a contact center. Additionally, Kapture includes an "Observability Platform" that allows managers to trace every interaction in real-time, providing the transparency needed to step in when human intervention is required. This tool is specifically engineered for large-scale enterprises in sectors like banking and finance (BFSI), retail, travel, and energy utilities. It is ideal for customer experience leaders and contact center managers who need to scale their support capabilities without linearly increasing headcount. What distinguishes Kapture CX from competitors is its vertical-specific focus—offering pre-built workflows for industries like insurance or lending—and its flexible "modular" pricing model that allows companies to pay only for the features they use, rather than being forced into bloated software bundles. Beyond external support, Kapture also addresses the employee experience by simplifying internal ticketing and helpdesk management. With more than 1,000 API integrations, it fits into existing tech stacks, connecting with CRMs and ERPs to trigger actions like warranty claim processing or identity verification. The platform's emphasis on "Agentic AI" means its agents don't just provide information; they are empowered to make decisions and execute tasks, significantly reducing average handle time (AHT) and improving first call resolution (FCR) rates.
Pros & Cons
Trained on 1 Billion+ minutes of real conversations for high accuracy and empathy.
Supports low-latency voice agents for routine call resolution and identity verification.
Provides vertical-specific workflows tailored for BFSI, retail, and travel industries.
Offers a massive library of 1,000+ API integrations for seamless system connectivity.
Delivers measurable efficiency gains with reported 50% reductions in turnaround time.
Does not offer a standard free trial or free tier for smaller teams.
Refunds are explicitly not applicable for plan downgrades or cancellations.
Pricing is not transparently listed and requires a demo request for a custom quote.
The complexity of the modular system may require significant initial setup time.
Use Cases
Banking operations managers can automate routine identity verification and lending inquiries, freeing human agents for complex wealth management tasks.
Retail CX leads can deploy AI agents across WhatsApp and Instagram to resolve shipping queries instantly, boosting CSAT scores during peak sales.
Travel support teams can use low-latency voice bots to handle high-volume inbound calls for booking updates, reducing average handle time.
HR managers can implement the Employee Experience suite to automate internal helpdesk tickets and save employees up to 90 minutes a day.
Customer service teams in the energy sector can automate billing inquiries and service requests to scale support without increasing headcount.
Platform
Task
Features
• ai voice agents
• conversational ai chatbots
• smart ticket routing
• customer 360
• omnichannel knowledge base
• observability platform
• auto qa
• agent co-pilot
FAQs
How does Kapture's pricing model work?
Kapture follows a modular pricing model where costs are shaped by the number of users, interaction volumes, and specific AI modules selected. Businesses can choose between agent-based, interaction-based, or hybrid pricing models.
Does Kapture integrate with existing CRM or ERP systems?
Yes, Kapture integrates with over 1,000 APIs, including popular CRM, ERP, and communication tools. Most of these integrations are included in the base pricing to ensure a seamless data flow.
How quickly can an enterprise see ROI after implementation?
Most enterprises achieve a return on investment within 3 to 6 months. This is primarily driven by reduced operational costs, faster resolution times, and improved customer satisfaction scores.
What kind of support is provided to enterprise clients?
All enterprise clients receive onboarding assistance, comprehensive training, and access to a dedicated success manager. Support is available 24/7 to ensure platform stability and optimization.
Are the AI agents capable of handling voice-based support?
Kapture features low-latency voice AI agents that can be deployed in under 10 minutes. They are designed to resolve routine calls, verify identities, and complete requests for both inbound and outbound support.
Pricing Plans
Enterprise (Custom)
Unknown Price• AI Voice Agents
• AI Non-Voice Agents
• Observability Platform
• 1000+ API Integrations
• Dedicated Success Manager
• Smart Ticket Routing
• Agent Co-pilot
• Auto QA
• Multi-currency billing
• Onboarding assistance
Job Opportunities
Admin Executive
Resolve up to 90% of customer queries autonomously with low-latency voice and digital AI agents tailored for large-scale enterprise support and CX workflows.
Experience Requirements:
5–6 Years of experience in office administration or facilities management
Other Requirements:
Strong vendor management and coordination skills
Excellent organizational and multitasking abilities
Proficiency in MS Office / Google Workspace
Good communication and interpersonal skills
High ownership mindset with attention to detail
Responsibilities:
Manage day-to-day office administration, facilities, and infrastructure operations
Coordinate with vendors for office supplies, housekeeping, security, travel, and maintenance
Oversee office assets, inventory, and vendor contracts
Support HR and leadership teams with administrative requirements
Handle travel bookings, accommodation, and logistics
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Associate Director - Growth
Resolve up to 90% of customer queries autonomously with low-latency voice and digital AI agents tailored for large-scale enterprise support and CX workflows.
Benefits:
Work with a fast-growing SaaS company
High-ownership role
Collaborative and growth-oriented culture
Experience Requirements:
5–8 years in Enterprise Sales or customer success within SaaS or Tech
Other Requirements:
Strong client management, communication, and presentation skills
Analytical and data-driven approach
Proven track record in renewals, adoption, and revenue expansion
Interest in CX, automation, and AI-driven SaaS solutions
Responsibilities:
Manage and grow relationships with enterprise clients
Build success plans and track key metrics (NPS, CSAT, adoption)
Collaborate with internal teams to drive feature adoption
Conduct business reviews, workshops, and product demos
Identify and close upsell/cross-sell opportunities
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Director- Growth
Resolve up to 90% of customer queries autonomously with low-latency voice and digital AI agents tailored for large-scale enterprise support and CX workflows.
Benefits:
Opportunity to lead growth for a fast-scaling AI platform
High ownership role
Collaboration with senior leadership and cross-functional global teams
Strong career growth opportunities
Competitive compensation and performance-linked rewards
Experience Requirements:
8+ years of experience in enterprise SaaS growth, customer success, or strategic account management
Other Requirements:
Experience managing enterprise stakeholders and complex global accounts
Demonstrated success in driving renewals, expansion, and customer adoption
Data-driven and comfortable using metrics
Effective communication at executive levels
Prior experience in AI-driven SaaS or CX platforms is an advantage
Responsibilities:
Own and grow strategic enterprise accounts
Build and execute growth strategies (upsell/cross-sell)
Lead executive stakeholder engagement and business reviews
Collaborate with Product, Sales, and Delivery teams
Mentor and guide growth-focused teams
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Ratings & Reviews
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