AI Tech Suite
Submit
customer support

Kapture CX

Resolve up to 90% of customer queries autonomously with low-latency voice and digital AI agents tailored for large-scale enterprise support and CX workflows.

Paidcustomer supportHiring
Paid only

Price not published

Kapture CX screenshot

About Kapture CX

Kapture CX is an enterprise-grade agentic AI platform designed to transform customer service through intelligent automation and human-AI orchestration. It serves as an all-in-one ecosystem where businesses can deploy AI Agents capable of understanding, acting, and resolving complex customer queries across various touchpoints including voice, email, WhatsApp, and social media. By training its models on over a billion minutes of real human conversations, the platform ensures that its automated interactions maintain a high level of accuracy and empathy, bridging the gap between traditional chatbots and genuine customer service. The platform functions through several modular suites. The "Self-Serve" module enables autonomous resolution for routine inquiries, while the "Agent Suite" provides human representatives with AI-first tools like Agent Co-pilot and Agent Assist to handle escalated issues more efficiently. Features such as smart ticket routing, automated quality assurance (Auto QA), and an omnichannel knowledge base streamline the backend operations of a contact center. Additionally, Kapture includes an "Observability Platform" that allows managers to trace every interaction in real-time, providing the transparency needed to step in when human intervention is required. This tool is specifically engineered for large-scale enterprises in sectors like banking and finance (BFSI), retail, travel, and energy utilities. It is ideal for customer experience leaders and contact center managers who need to scale their support capabilities without linearly increasing headcount. What distinguishes Kapture CX from competitors is its vertical-specific focus—offering pre-built workflows for industries like insurance or lending—and its flexible "modular" pricing model that allows companies to pay only for the features they use, rather than being forced into bloated software bundles. Beyond external support, Kapture also addresses the employee experience by simplifying internal ticketing and helpdesk management. With more than 1,000 API integrations, it fits into existing tech stacks, connecting with CRMs and ERPs to trigger actions like warranty claim processing or identity verification. The platform's emphasis on "Agentic AI" means its agents don't just provide information; they are empowered to make decisions and execute tasks, significantly reducing average handle time (AHT) and improving first call resolution (FCR) rates.

Kapture CX pros & cons

Pros

  • Trained on 1 Billion+ minutes of real conversations for high accuracy and empathy.
  • Supports low-latency voice agents for routine call resolution and identity verification.
  • Provides vertical-specific workflows tailored for BFSI, retail, and travel industries.
  • Offers a massive library of 1,000+ API integrations for seamless system connectivity.
  • Delivers measurable efficiency gains with reported 50% reductions in turnaround time.

Cons

  • Does not offer a standard free trial or free tier for smaller teams.
  • Refunds are explicitly not applicable for plan downgrades or cancellations.
  • Pricing is not transparently listed and requires a demo request for a custom quote.
  • The complexity of the modular system may require significant initial setup time.

Kapture CX use cases

  • Banking operations managers can automate routine identity verification and lending inquiries, freeing human agents for complex wealth management tasks.
  • Retail CX leads can deploy AI agents across WhatsApp and Instagram to resolve shipping queries instantly, boosting CSAT scores during peak sales.
  • Travel support teams can use low-latency voice bots to handle high-volume inbound calls for booking updates, reducing average handle time.
  • HR managers can implement the Employee Experience suite to automate internal helpdesk tickets and save employees up to 90 minutes a day.
  • Customer service teams in the energy sector can automate billing inquiries and service requests to scale support without increasing headcount.

Kapture CX features

  • ai voice agents
  • conversational ai chatbots
  • smart ticket routing
  • customer 360
  • omnichannel knowledge base
  • observability platform
  • auto qa
  • agent co-pilot

Kapture CX pricing

Is Kapture CX free? No, Kapture CX doesn't offer a free plan.

Enterprise (Custom)

Price varies

  • AI Voice Agents
  • AI Non-Voice Agents
  • Observability Platform
  • 1000+ API Integrations
  • Dedicated Success Manager
  • Smart Ticket Routing
  • Agent Co-pilot
  • Auto QA
  • Multi-currency billing
  • Onboarding assistance

Kapture CX FAQs

How does Kapture's pricing model work?

Kapture follows a modular pricing model where costs are shaped by the number of users, interaction volumes, and specific AI modules selected. Businesses can choose between agent-based, interaction-based, or hybrid pricing models.

Does Kapture integrate with existing CRM or ERP systems?

Yes, Kapture integrates with over 1,000 APIs, including popular CRM, ERP, and communication tools. Most of these integrations are included in the base pricing to ensure a seamless data flow.

How quickly can an enterprise see ROI after implementation?

Most enterprises achieve a return on investment within 3 to 6 months. This is primarily driven by reduced operational costs, faster resolution times, and improved customer satisfaction scores.

What kind of support is provided to enterprise clients?

All enterprise clients receive onboarding assistance, comprehensive training, and access to a dedicated success manager. Support is available 24/7 to ensure platform stability and optimization.

Are the AI agents capable of handling voice-based support?

Kapture features low-latency voice AI agents that can be deployed in under 10 minutes. They are designed to resolve routine calls, verify identities, and complete requests for both inbound and outbound support.

Open roles

All AI jobs
Kapture CX

Admin Executive

operationsonsite Bangalore, IN full-time

Experience Requirements:

  • 5–6 Years of experience in office administration or facilities management

Other Requirements:

  • Strong vendor management and coordination skills

  • Excellent organizational and multitasking abilities

  • Proficiency in MS Office / Google Workspace

  • Good communication and interpersonal skills

  • High ownership mindset with attention to detail

Responsibilities:

  • Manage day-to-day office administration, facilities, and infrastructure operations

  • Coordinate with vendors for office supplies, housekeeping, security, travel, and maintenance

  • Oversee office assets, inventory, and vendor contracts

  • Support HR and leadership teams with administrative requirements

  • Handle travel bookings, accommodation, and logistics

Show more details

Kapture CX

Associate Director - Growth

salesonsite Bangalore, IN full-time

Benefits:

  • Work with a fast-growing SaaS company

  • High-ownership role

  • Collaborative and growth-oriented culture

Experience Requirements:

  • 5–8 years in Enterprise Sales or customer success within SaaS or Tech

Other Requirements:

  • Strong client management, communication, and presentation skills

  • Analytical and data-driven approach

  • Proven track record in renewals, adoption, and revenue expansion

  • Interest in CX, automation, and AI-driven SaaS solutions

Responsibilities:

  • Manage and grow relationships with enterprise clients

  • Build success plans and track key metrics (NPS, CSAT, adoption)

  • Collaborate with internal teams to drive feature adoption

  • Conduct business reviews, workshops, and product demos

  • Identify and close upsell/cross-sell opportunities

Show more details

Ratings & reviews

No reviews yet. Be the first to share how Kapture CX worked for you.

Alternatives to Kapture CX

View all alternatives

Tiledesk

Automate customer support and business workflows across WhatsApp, web, and voice using an open-source, no-code AI agent builder designed for scalable operations.

CoSupport AI

Automate up to 90% of customer queries and achieve 60% resolution in 60 days with a no-code AI platform that integrates seamlessly with your existing helpdesk.

Tidio

Automate up to 67% of customer service inquiries with AI-driven chat, ticketing, and smart sales flows across websites, email, and social apps.

Chatbase

Build and deploy custom AI support agents trained on your business data to resolve customer queries, automate actions, and provide 24/7 multilingual assistance.

Wonderchat

Automate up to 70% of customer inquiries with custom AI agents trained on your documentation, offering 24/7 support and seamless human handovers for businesses.

RoboDialog

Convert website visitors into loyal customers using an AI support agent that handles queries, automates orders via API, and allows seamless human handovers.

Olivya

Streamline telecom customer service with a dedicated AI agent that automates plan changes, device upgrades, and outage support across every communication channel.

Chatwoot

Manage support across WhatsApp, social media, and email with an AI-powered omnichannel dashboard, automated assistants, and a self-service help center.

Gurubase

Provide technical teams with hallucination-resistant AI agents that automate support, execute workflows, and deploy across Discord, Slack, and GitHub.

Sponsored tools

Smart Cookie Trivia

Test your knowledge in live multiplayer Jeopardy-style trivia battles with AI-assisted grading that recognizes correct answers even with spelling mistakes.

adly.news

Connect with engaged niche audiences or monetize your subscriber base through an automated marketplace featuring verified metrics and secure Stripe payments.

Genjutsu AI (Sceneform)

Swap characters, backgrounds, or styles in any video while preserving original motion and camera paths. Perfect for digital marketers and creators.

AI Mode Tracker

Track brand citations and mentions across Google AI Mode, ChatGPT, Claude, and more. Discover top-cited sources and queries with zero signup required.

AI Overviews Tracker

Monitor brand citations and prompt visibility across Google AI Overviews, ChatGPT, Perplexity, Claude, and Gemini with free 30-day answer engine reports.