Cohere helps CX teams resolve tickets faster while reducing costs. It uses AI to understand language and provide instant, personalized answers to customer questions across various channels. Cohere can guide users through resolutions step-by-step, perform actions on their behalf, and learn from past conversations to avoid repeating answers. It integrates with existing support resources and provides analytics to understand customer trends. Cohere boasts high customer satisfaction and ROI, with some clients reporting 5x ROI and significant increases in self-serve resolutions.
• never answer the same question twice
• understand and anticipate customer trends
• get started with your existing support resources
• provide solutions, not just answers
• provide instant, personalized answers to customers over any channel
• automatically resolve up to 60% of tickets
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