CoSupport AI
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About
CoSupport AI is an all-in-one platform designed specifically to transform customer service operations through advanced generative AI. It offers a suite of tools including an autonomous AI Agent for resolving queries, an AI Assistant to help human agents with reply suggestions, and a Business Intelligence tool for extracting insights from customer interactions. The platform is built on a patented, USPTO-approved architecture specifically engineered to prevent AI hallucinations, ensuring that responses are accurate and grounded in the company's specific data. By training on solved tickets and knowledge bases, the system provides high-fidelity automation across email, chat, and social media channels. The system operates by connecting directly to existing helpdesk software like Zendesk, Freshdesk, and Zoho Desk. Its no-code setup allows businesses to go live in as little as ten minutes by linking their internal documentation and historical support data. Once integrated, the AI handles everything from basic FAQs and order tracking to more complex subscription issues. For more intricate cases, the AI Assistant provides pre-written drafts to human agents, while the translation feature enables support teams to communicate with global customers in their native languages without requiring specialized multilingual staff. This tool is primarily aimed at CX leaders, support managers, and operations teams within industries such as SaaS, eCommerce, financial services, and BPO firms. It is particularly valuable for companies experiencing high ticket volumes that need to scale their support capacity without linearly increasing their headcount. The platform’s ability to reduce resolution times from hours to minutes—as demonstrated by clients reducing averages from 2 hours to 6 minutes—makes it an ideal choice for businesses focused on improving customer satisfaction scores and reducing operational costs. What distinguishes CoSupport AI from generic chatbots is its focus on transparency, security, and proven ROI. Unlike many competitors that use a black-box approach, CoSupport provides a resolution guarantee, promising 60% AI resolution within 60 days or the service is free. It also offers a variety of pricing models—ranging from fixed server costs for unlimited replies to performance-based pricing—giving businesses full control over their budgets. With enterprise-grade security including ISO 27001 certification and GDPR compliance, it addresses the data privacy concerns often associated with large language models.
Pros & Cons
Supports seamless integration with Zendesk, Freshdesk, and Zoho Desk in minutes.
Proven results with an average resolution rate of 74% across various clients.
Patented AI architecture specifically prevents common AI hallucinations for higher accuracy.
Offers flexible pricing including a server-based model with unlimited AI responses.
ISO 27001 certified and GDPR compliant for high-level data security.
Pricing for the server-based model starts at a minimum of $99 per month.
Advanced business insights currently require a Slack integration for easy access.
Maximum resolution guarantees are dependent on the quality of provided historical ticket data.
Full automation of complex tickets requires an initial training period on solved ticket history.
Use Cases
SaaS support managers can automate 90% of repetitive technical FAQs and subscription queries, reducing the ticket backlog without hiring more staff.
eCommerce teams can handle order tracking and return inquiries 24/7 across multiple languages, significantly improving global customer satisfaction.
BPO firms can scale high-volume operations by using the AI Assistant to generate draft replies, cutting training time and reducing agent turnover.
HR specialists can integrate AI into candidate support workflows to reduce response times by over 50% for common recruitment questions.
Operations managers can use the Business Intelligence tool to extract predictive insights from support tickets directly into Slack for faster decision-making.
Platform
Task
Features
• multilingual ai translation
• roi calculation dashboard
• custom ai tone and behavior configuration
• patented non-hallucinating architecture
• no-code helpdesk integration
• ai business intelligence for slack insights
• ai assistant for agent reply suggestions
• ai agent for autonomous resolution
FAQs
How long does it take to set up CoSupport AI?
The platform features a no-code setup that allows businesses to connect their data sources and launch an AI support agent in under ten minutes.
What helpdesk platforms does it integrate with?
CoSupport AI integrates seamlessly with leading platforms including Zendesk, Freshdesk, Zoho Desk, and Intercom, or via custom API integrations.
Can I test CoSupport AI solutions on my own?
Yes, CoSupport AI offers a free trial and demo options for its AI Agent, Assistant, and Business Intelligence tools so you can test them with your own data.
How does the tool ensure the accuracy of AI responses?
It uses a patented USPTO-approved AI architecture designed to resist hallucinations by grounding responses in your specific knowledge base and solved tickets.
Is my company data secure with this platform?
The platform is ISO 27001 certified and GDPR/CCPA compliant, utilizing dedicated servers and robust encryption to protect your information at all times.
Pricing Plans
Resolution-Based
USD0.19 / per resolution• Pay for resolved tickets only
• Unsolved tickets are free
• Tiered pricing (more tickets = lower fee)
• Best for performance-focused support teams
Server-Based
USD99.00 / per month• Fixed monthly fee
• Unlimited AI responses
• Optimal performance hosting
• Full cost control
• No-code AI setup included
Response-Based
USD0.04 / per response• Pay per AI-generated reply
• Flexible and scalable for variable volume
• Tiered pricing (more replies = lower fee)
• Best for growing companies
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
No ratings available yet. Be the first to rate this tool!
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