Cardina
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About
Cardina is a customer engagement platform that allows businesses to visually guide customers, share screens, and cobrowse without requiring downloads or meeting links. Features include annotation, remote control, session replay, and data masking to protect sensitive information. It integrates with tools like Zendesk, Salesforce, Intercom, and Slack to provide a comprehensive view of the customer experience. Cardina helps resolve customer issues faster, boost first-contact resolutions, and ensure data protection and compliance.
Platform
Task
Features
• screen sharing
• session replay
• cobrowsing
• annotation
• remote control
• data masking
• integrations with zendesk, salesforce, intercom, slack, etc.
• visually guide customers
FAQs
What does Cardina do?
Cardina lets you see what your users are doing within your app live and take control with one click, all with no set up.
How long does it take to learn Cardina?
Cardina is very easy to use, and you can get started in just a few minutes.
How long does it take to integrate Cardina?
The integration for Cardina can be done under 5 minutes by an engineer, and only requires you to insert a few lines of code into your site.
Will this slow my site down, or cause any performance issues?
Not only is data sent only when you're actively viewing a session, but Cardina also uses the internal represention of web pages, resulting in an extremely performant screenshare experience, with no impact on website performance. Just ask any of our customers.
What if there are sensitive parts of my customers' screens that I don't want to see?
You can selectively block out any items on the page. By default, Cardina automatically blocks password fields. Any information that is blocked is never sent through Cardina's servers, and is replaced by a grey box when you view it.
Who counts as a seat? Can I have seats on different plans?
Every user who can log into the Cardina dashboard and view customer session is counted as a seat. We do not support seats on different plans. If this is something that you require, please contact sales@cardina.com.
Does Cardina integrate with my existing support and onboarding tooling?
We currently have integrations with Intercom, Zendesk, Salesforce, Sentry, and Slack. In addition, we're always adding more integrations. If you have one in mind, please let us know at team@cardina.com.
How do you protect your customers' data?
We host all of our data in physically secure Google Cloud facilities that include 24/7 on-site security, camera surveillance, and more. All customer data is hosted in data centers that are SOC 2, ISO 27001 and HITRUST compliant. Learn more about security [here](/security).
Pricing Plans
Free
Free Plan• View and control 10 sessions/week
• Call 8 users/week with Cardina Voice
• View the browser console
• Draw on your customer's screen
Pro
USD69.00 / per seat / month• Everything in Free +
• View and control unlimited sessions
• Call unlimited users
• View third-party apps and webpages
• Share your screen to the customer
• Slack alerts
• Invite team members
• User roles
• Advanced access controls
• Intercom Integration
Enterprise
Unknown Price• Everything in Pro +
• Audit Logs
• SAML integration
• Dedicated Customer Success Manager
• Advanced permissioning
• White-label integration
• Multilingual support
• Salesforce Integration
• Zendesk Integration
• HIPAA compliance
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
No ratings available yet. Be the first to rate this tool!
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