Experience Requirements:

• Minimum 4 years experience in IT or OPS and excellent Hardware and Software troubleshooting capabilities

• Experience with Linux systems

• Experience with Site-to-Site VPN setup and SSO solution management, such as Okta

• Managing a SIEM solution

• Experience with WAF system

Other Requirements:

• Experience with administration of Linux servers and Windows and Mac stations

• Competent at documenting infrastructure and writing up policies

• Responsible, methodological, strong analytical and organizational skills

• Experience in scripting, preferably – Python

• Experienced with AWS ecosystem – advantage

• Experience with regulatory aspects as HIPPA, GDPR, ISO27001 – an advantage

• Proven experience in a start-up within the medical field – an advantage

• Be able to provide off-hours support if needed

• Great communication skills – high English level

Responsibilities:

• Manage IT infrastructure On-Prem and in a Data center/cloud – Linux environment (Deploy patches, critical updates etc.)

• Handle SSO and VPN solutions

• Setting up, maintaining and purchasing commodity computing hardware and software

• Creating a user management solution and Knowledge of Network failure troubleshooting

• Own business security and reliability throughout the company

Education Requirements:

• Bachelors or higher

Experience Requirements:

• 5+ years experience in **Healthcare IT integration projects** – Must have! (Digital Pathology/Radiology experience -preferred)

• **Proven experience** in a similar customer facing position, preferably in a fast-growing Healthcare IT industry organization

• Strong customer-facing and superb written and verbal communication skills

• **Experience with Healthcare IT security and related processes**

Other Requirements:

• Technical execution and analytical skills

• Be a driven team player, with an ‘hands on’ approach

• Be a self-managed individual with high levels of customer focus

• We are an equal opportunity employer and committed to creating a friendly, inclusive environment that is a pleasure to work in, and where there is an unbiased acceptance of others.

Responsibilities:

• Managing and coordinating customer deployment projects of clinical grade AI for pathology.

• Performing **hands-on technical tasks** and system management as required.

• Managing and overseeing project management activities, including scope management, project reporting, project planning, issue/risk management and customer management.

• Managing and maintaining project dashboards and related project progress documentation.

• Providing pre and post sales support to the commercial team.

Education Requirements:

• Bachelors or Masters degree

Experience Requirements:

• Experience with Digital Pathology workflow and related integrations

• Proven experience in a similar customer facing position, preferably in a fast-growing Healthcare IT industry organization

• Be a self-managed individual with high levels of customer focus

• Technical execution and analytical skills

• Experience with Healthcare IT security and related processes

Other Requirements:

• Be a driven team player, with an ‘hands on’ approach

• We are an equal opportunity employer and committed to creating a friendly, inclusive environment that is a pleasure to work in, and where there is an unbiased acceptance of others.

Responsibilities:

• Managing and coordinating customer deployment projects of clinical grade AI

• Managing and overseeing project management activities, including scope management, project reporting, project planning, issue/risk management and customer management.

• Managing and maintaining project dashboards and related project progress documentation

• Performing technical tasks and system management as required

• Providing pre-sales support to the commercial team

Education Requirements:

• Bachelors or Masters degree

Experience Requirements:

• Experience with Digital Pathology workflow and related integrations

• Proven experience in a similar customer facing position, preferably in a fast-growing Healthcare IT industry organization

• Be a self-managed individual with high levels of customer focus

• Technical execution and analytical skills

• Experience with Healthcare IT security and related processes

Other Requirements:

• Be a driven team player, with an ‘hands on’ approach

• We are an equal opportunity employer and committed to creating a friendly, inclusive environment that is a pleasure to work in, and where there is an unbiased acceptance of others.

Responsibilities:

• Managing and coordinating customer deployment projects of clinical grade AI

• Managing and overseeing project management activities, including scope management, project reporting, project planning, issue/risk management and customer management.

• Managing and maintaining project dashboards and related project progress documentation

• Performing technical tasks and system management as required

• Providing pre-sales support to the commercial team

Benefits:

• Medical, dental, and vision insurance

• 401k plan

• Daily lunch, snacks, and beverages

• Flexible time off

• Competitive salary and equity

Experience Requirements:

• 5+ years of experience in management consulting, investment banking, private equity, or strategic finance.

Responsibilities:

• Own and scale finance operations, including payroll, taxes, accounting, and compliance.

• Track and manage burn rate, tying financial models directly to business growth.

• Partnering across Marketing, Sales, and Product to assess opportunities to our top of funnel growth.

• Develop and maintain revenue and business model forecasts.

• Analyze and track key business metrics such as sales efficiency, product performance, and marketing ROI.

Benefits:

• Medical, dental, and vision insurance

• 401k plan

• Daily lunch, snacks, and beverages

• Flexible time off

• Competitive salary and equity

Experience Requirements:

• 1+ year of experience directly supporting and executing office management duties.

Responsibilities:

• Greet visitors and oversee daily office operations, ensuring the office environment is clean, welcoming and organized.

• Manage meal deliveries, including coordinating lunch and snack orders, as well as setup and cleanup.

• Handle office maintenance and troubleshooting, liaising with vendors and building management for repairs and replacements.

Experience Requirements:

• 3+ years of experience as a business systems analyst and/or Salesforce support experience

Responsibilities:

• Support the day to day triage of GTM systems from our end users

• Drive end to end project delivery, from requirements gathering through to testing and launch

• Identify areas for GTM systems improvements

Experience Requirements:

• 3+ years of experience as a business systems analyst and/or Marketo support experience

Responsibilities:

• Support the day to day triage of marketing systems from our end users

• Drive end to end project delivery, from requirements gathering through to testing and launch

• Identify areas for marketing systems improvements

Experience Requirements:

• 2+ years experience in SaaS billing support

Responsibilities:

• Provide timely, accurate billing and payment support through channels such as email, Zoom, and Slack.

• Troubleshoot and resolve payment discrepancies, processing errors, and technical issues by diagnosing root causes and implementing solutions.

• Collaborate with finance, regional support teams, user operations and enablement teams to gather feedback and improve the payment processing experience.

• Proactively identify areas for improvement in payment workflows and work with internal teams to enhance systems.

Responsibilities:

• Provide timely, accurate billing and payment support through channels such as email, Zoom, and Slack.

• Troubleshoot and resolve payment discrepancies, processing errors, and technical issues by diagnosing root causes and implementing solutions.

• Collaborate with finance, regional support teams, user operations and enablement teams to gather feedback and improve the payment processing experience.

• Proactively identify areas for improvement in payment workflows and work with internal teams to enhance systems.

Responsibilities:

• Oversee and coordinate various tasks and projects ensuring timely and effective execution.

• Facilitate cross-functional team communication to ensure alignment and prioritization.

• Develop high-quality content for our website, marketing materials, and other platforms.

• Draft and refine business proposals, pitch decks, and presentations.

• Proactively manage the CEO's calendar, ensuring efficient time management and preparation for meetings.

Experience Requirements:

• A minimum of 2 years of professional medical interpreting experience.

Responsibilities:

• Provide accurate and confidential interpretation of educational documents.

• Accurately translate medical documents and materials as needed.

• Work closely with project and product managers to properly document and record translations.

• Adhere to all relevant legal, ethical, and professional standards in medical interpreting.

Benefits:

• The opportunity to work in the Sports and Events industry, having the opportunity to interact with some of the most interesting brands in the industry;

• A myriad of complex and stimulating innovative problems and the freedom to solve them as you see fit;

• Experienced international team with lots of knowledge to share.

Experience Requirements:

• Experience in Project Management and Digital Marketing, having used diverse channels such as Google and META core platforms;

Other Requirements:

• Native-level spoken and written English;

• Proficiency in reporting and tagging solutions such as Google Analytics or GTM;

• Proficient in deriving insights from data;

• Highly organized with the ability to multitask and deliver in a timely manner;

• Strong analytical skills and the ability to relate results to business objectives;

• Innovative with out-of-the-box thinking.

Responsibilities:

• Manage a portfolio of enterprise accounts: setting the strategy, leading meetings, owning action items and deliverables, and orchestrating the end-to-end engagement with Full Venue, customer stakeholders and key partners;

• Define a use case roadmap that maps data collaboration opportunities to business value for the enterprise. Sequence use cases to ensure that the customer and Full Venue are prioritizing work that makes a tangible impact;

• Get hands-on with customer data to drive insights, answer key business questions, and enable marketing & advertising optimization. Identify and communicate areas to improve effectiveness, efficiency and productivity;

Benefits:

• Comfortable Working Hours

• Great peers to work with

• Freedom to bring ideas to life

Experience Requirements:

• 3-5 years of experience in implementation management, preferably within a SaaS environment.

• Proven ability to manage multiple projects simultaneously, with a strong track record of meeting deadlines and delivering high-quality results.

• Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely to customers and internal teams.

• Familiarity with SaaS platforms and experience with system integrations, particularly with payroll systems, is highly desirable.

• Strong analytical and troubleshooting skills, with the ability to identify issues proactively and develop effective solutions.

Responsibilities:

• Lead the end-to-end implementation process for new clients, including setting up their Thatch instance, importing employee data, and launching open enrollment.

• Develop and manage detailed project plans to ensure timely delivery of implementation milestones, meeting client-specific requirements and deadlines.

• Serve as the main point of contact for clients during the implementation phase, providing regular updates, addressing concerns, and ensuring customer satisfaction.

• Assist customers in integrating their payroll systems with Thatch, providing technical guidance and troubleshooting support as needed.

• Work closely with the product team to relay customer feedback, report issues, and suggest enhancements or new features to improve the platform.

Experience Requirements:

• 1+ year of experience in support, operations, or a related role, ideally at a tech company.

• Excellent written communication and project management skills.

• Ability to effectively communicate and work with both technical and non-technical teams.

Responsibilities:

• Respond to support requests from Thatch users, ensuring that their needs are met quickly and effectively.

• Systematically organize and curate essential business information for access by internal stakeholders, supporting data-driven decision-making.

• Proactively identify opportunities for operational improvements and spearhead initiatives to elevate organizational performance and adaptability.

• Write and maintain documentation for Thatch's products and solutions, both internally and externally on our public website.

Experience Requirements:

• A Bachelor’s degree and some on-the-job experience (may include internships).

• A strong growth mindset and desire to learn and improve.

• Well-developed organizational and writing skills.

• Ability to think critically and solve complex problems with limited oversight.

Responsibilities:

• Manage a queue of enrollment and payment tasks from Thatch to insurance carriers.

• Engage with the Engineering and Operations teams to build internal and external tools to improve our operational efficiency as we scale.

• Collaborate with our customer facing teams including Sales, Support and Advising to create solutions to address distinct customer needs.

• Balance projects and responsibilities necessary to develop the operations function with ongoing customer needs.

Experience Requirements:

• You have shown the ability to manage multiple cross functional issues concurrently. You thrive working in fast paced and sometimes chaotic environments, always pushing forward for a resolution even when the problems are ambiguous.

• You thrive under pressure and maintain a composure during high pressure situations.

• You have a keen sense of balancing when a decision needs to be made versus when additional information gathering is needed to make the right next step. You strongly bias for action and act as an owner.

• Strong written and verbal communication skills, understanding how to shape communications out to customers depending on the situation.

Responsibilities:

• Own building the incident program at Thatch. You will create incident frameworks that account for the issue type, impact, and any other relevant inputs.

• Act as an Incident Response Manager (IRM). You will drive and own incidents with a high level of urgency, cross-functional collaboration, and accuracy. You will also coordinate and ship communications for customers by determining impact and drafting communications templates.

• You will closely work with cross-functional teams to resolve incidents, and build internal infrastructure and processes for reliability, response, and detection of incidents.

• Lead the incident review process and post-mortums.

Experience Requirements:

• 3+ years of experience as an Executive Assistant, Chief of Staff, or in a similar high-performance administrative role supporting executives at a high-growth tech company.

• Proven ability to manage complex schedules, coordinate meetings, and handle communications with professionalism and discretion.

• Strong organizational and time-management skills, with a proactive approach to problem-solving.

• Excellent written and verbal communication skills, with the ability to interact effectively at all levels of the organization.

Responsibilities:

• Coordinate and optimize calendars, ensuring smooth day-to-day operations while balancing priorities.

• Serve as a key point of contact for internal and external stakeholders, managing emails, calls, and correspondence.

• Schedule, prepare agendas, take notes, and follow up on action items to ensure progress.

• Improve administrative processes, optimize workflows, and identify ways to enhance efficiency.

• Arrange travel, accommodations, and itineraries for our founders for customer meetings, speaking events, staff meetings, board meetings, team events, etc.

Other Requirements:

• Detail orientated

• Excellent personal skills

• Flawless communication

• Solution finder

• We care what you can do, not if or where you went to school.

• If you have worked in the Legal Technology industry for over a year, you need not apply (we want fresh thinkers).