Education Requirements:

• Bachelor ’s Degree

Experience Requirements:

• 6+ years of professional experience preferably in a customer-facing role

• 2+ year’s experience in the banking and financial segment

Other Requirements:

• Consulting experience working in technologies such as automation, process and task mining, business process management, workforce intelligence, desktop process analytics

• Leadership skills and an ability to coordinate and collaborate with engineering and product teams

• Strong project management skills

• Strong interpersonal skills

• Strong organization and presentation skills

• A propensity for relationship-building

• Professional experience in Financial Services and/or Insurance

• Knowledge and certification of Six Sigma principles

Responsibilities:

• Become a trusted value delivery partner for assigned clients – Customer Value management and delivery, project reporting, governance ​and consulting

• Program Management (In partnership with solutions delivery leads): All phases of engagement from onboarding, implementation, training), and ongoing support to help our customers recognize value across the journey​.

• Report and track all CS metrics in the tool and keep information upto date

• Demonstrate Deep expertise in Skan product and industry and provide consulting and best practices throughout the lifecycle ​

• Understand customer landscape, problem space, value based metrics and align with Skan capabilities​

Education Requirements:

• Bachelor's or Master's degree in Business Administration, Engineering, Computer Science, Data Science, or a related field

Experience Requirements:

• Overall Experience ranges between 10 to 18 years

• A minimum of 6 years of experience in process improvement, business analysis, or a similar role, with at least 2 years in a leadership position

Other Requirements:

• Strong analytical and problem-solving skills, with experience in process mining, data analysis, and performance metrics

• Excellent project management skills, with a track record of successfully leading large-scale projects

• Strong communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels

• Knowledge of AI and machine learning applications in business process optimization is a plus

• Experience in the Hi-tech industry will be a plus

Responsibilities:

• Program Management: Oversee multiple related projects (a program) or initiatives that align with the client’s strategic goals, aiming to achieve long-term benefits and strategic objectives beyond the scope of individual projects.

• Business Capabilities and Road Mapping: Partner with client stakeholders to define program roadmaps aligned to strategic goals and business cases with financial outcomes.

• Data Analysis and Insights: Leverage data analytics and machine learning models to provide actionable insights for process optimization, cost reduction, and performance enhancement.

• Project Implementation: Own and drive end-to-end implementations of Skan technology, ensuring projects are delivered on time and meet customer requirements.

• Process Optimization: Identify and analyze key business processes, utilizing Skan capabilities to uncover inefficiencies, bottlenecks, and opportunities for improvement.

Education Requirements:

• Bachelor’s Degree

Experience Requirements:

• 5-8 years of professional experience preferably in a customer-facing role

Other Requirements:

• Consulting experience working in technologies such as automation, process and task mining, business process management, workforce intelligence, desktop process analytics

• Leadership skills and an ability to coordinate and collaborate with engineering and product teams

• Strong project management skills

• Data Analysis and Insights - Leverage data analytics to provide actionable insights for process optimization, cost reduction, and performance enhancement.

• Knowledge of Lean Six Sigma principles and process re-engineering

• Fluency in German

• Strong interpersonal skills

• Strong organization and presentation skills

• A propensity for relationship-building

• Professional experience in Financial Services and/or Insurance

• Certification in Lean Six Sigma principles

• Fluency in one additional European language – French, Dutch or Italian

Responsibilities:

• Become a trusted value delivery partner for assigned clients – Customer Value management and delivery, project reporting, governance ​and consulting

• Program Management (In partnership with solutions delivery leads): All phases of engagement from onboarding, implementation, training), and ongoing support to help our customers recognize value across the journey​.

• Report and track all CS metrics in the tool and keep information up-to-date

• Demonstrate deep expertise in Skan product and industry and provide consulting and best practices throughout the lifecycle ​

• Understand customer landscape, problem space, value based metrics and align with Skan capabilities​

Education Requirements:

• Bachelor's degree in Engineering, Computer Science, or related technical field

Experience Requirements:

• 10+ years in IT Consulting, Management Consulting, or Process Improvement with 3+ years in management

• Proven track record leading high-performing technical teams through complex implementation projects

Other Requirements:

• Exceptional communication skills that resonate with both technical teams and C-suite executives

• Superior problem-solving abilities with experience navigating multifaceted project landscapes

• Technical familiarity with HTML, CSS, APIs, security protocols, and communication frameworks

• Unwavering commitment to customer success and continuous improvement

• Passion for revolutionary technology that's redefining how organizations understand their operations

Responsibilities:

• Become the authority on Skan's revolutionary process intelligence suite, continuously expanding your expertise as our platform evolves

• Guide and elevate Implementation Consultants with your technical acumen, ensuring exceptional delivery quality across all engagements

• Shape product evolution by channeling frontline insights to our Product and Engineering teams, directly influencing our innovation roadmap

• Lead from the frontlines by driving process execution from initial planning through successful deployment

• Build and inspire a high-performing team of Implementation Consultants who thrive on solving complex process challenges

Education Requirements:

• Bachelor's degree in engineering, Computer Science, or a related technical field

Experience Requirements:

• 5-6 years of working experience in IT Consulting, Management Consulting, Process Improvement, or a similar area

Other Requirements:

• Proven ability to perform data interpretation, result analysis, and application of statistical techniques

• Hands-on experience with IT systems, software applications, Windows, and Linux platforms

• Excellent communication and presentation skills, with the ability to convey technical concepts to diverse audiences

• Strong problem-solving and analytical skills, with a passion for tackling operational technical challenges

• Familiarity with HTML, CSS, APIs, security protocols, and communication protocols is highly desirable

Responsibilities:

• Collaborate closely with customers' technical teams to assess requirements, map processes, and execute comprehensive deployment plans for Skan's product offerings.

• Lead the end-to-end planning, configuration, and operationalization of Skan solutions, ensuring alignment with customer needs and seamless integration into their existing infrastructure.

• Serve as the primary point of contact for customers, providing technical guidance, support, and timely resolution to product-related issues and queries.

• Coordinate with internal cross-functional teams to ensure adherence to ambitious deployment schedules and successful project execution.

• Develop and maintain detailed implementation plans and provide regular updates.

Education Requirements:

• Bachelor's degree in engineering, Computer Science, or a related technical field

Experience Requirements:

• 5-6 years of working experience in IT Consulting, Management Consulting, Process Improvement, or a similar area

Other Requirements:

• Proven ability to perform data interpretation, result analysis, and application of statistical techniques

• Hands-on experience with IT systems, software applications, Windows, and Linux platforms

• Excellent communication and presentation skills, with the ability to convey technical concepts to diverse audiences

• Strong problem-solving and analytical skills, with a passion for tackling operational technical challenges

• Familiarity with HTML, CSS, APIs, security protocols, and communication protocols is highly desirable

Responsibilities:

• Collaborate closely with customers' technical teams to assess requirements, map processes, and execute comprehensive deployment plans for Skan's product offerings.

• Lead the end-to-end planning, configuration, and operationalization of Skan solutions, ensuring alignment with customer needs and seamless integration into their existing infrastructure.

• Serve as the primary point of contact for customers, providing technical guidance, support, and timely resolution to product-related issues and queries.

• Coordinate with internal cross-functional teams to ensure adherence to ambitious deployment schedules and successful project execution.

• Develop and maintain detailed implementation plans and provide regular updates.

Benefits:

• generous equity grants

• health insurance

• 401k matching

• provided meals

• team offsites

Experience Requirements:

• previously founded a startup

Other Requirements:

• can context switch quickly and handle a broad range of technical and non-technical problems

• are competitive, highly ambitious, and love working in high-intensity environments

• are obsessed with problem solving and doing whatever it takes

Education Requirements:

• Bachelor’s degree is required

Experience Requirements:

• 7+ years of total experience, including 5+ years combined business operations or consulting experience

Other Requirements:

• Leadership experience with responsibility for business results in a fast-paced, multi-function environment

• Creative problem solver with proven results in improving processes in a business operations and/or sales environment

• Ability to leverage data to perform root cause analysis and address the source of issues

• Proven ability to develop creative solutions that result in measurable transformative outcomes that reach beyond incremental improvements

• Strong collaboration skills and demonstrated ability to influence and execute effectively in a cross-functional environment

• Impeccable organization skills and attention to detail

• Ability to apply effective change management principles and consider the human element of change

• A knack for being able to convey complex information and recommendations in a clear, logical, understandable manner to stakeholders at executive levels

• Must be a high-integrity team player with the flexibility to meet the demands of changing business priorities

• Outstanding written and verbal communication skills

• Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts

Responsibilities:

• Scope initiatives, develop frameworks, and build comprehensive strategies to meet objectives - executing flawlessly upon them

• Partner with executives and other senior leaders to achieve successful outcomes through major company initiatives that result in new offerings, enhanced infrastructure and processes

• Ability to learn the business, partner with executives, develop recommendations and act swiftly to drive to completion

• Dive into a company initiative with a consultant’s mindset, ask questions to learn everything you can about the subject

• Remove constraints and use non-incremental thinking to determine how to frame the initiative such that the related projects and components can deliver an order of magnitude greater impact

Education Requirements:

• Bachelor’s degree is required

Experience Requirements:

• 6+ years of experience in sales and/or business operations, process improvement, or a related role

Other Requirements:

• Proven experience managing both strategic projects and BAU operations in a fast-paced, high-growth environment, working adjacent to sales teams

• Strong stakeholder management and cross-functional collaboration skills

• Excellent written and verbal communication and problem-solving abilities

• A track record of identifying opportunities for efficiency and leading strategic execution with impact

• Proficiency with Salesforce, Salesloft, LinkedIn Sales Navigator, Gong, and advanced Google Suite tools (GSheet formulas, dashboards)

• Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts

Responsibilities:

• Lead and execute cross-functional strategic projects from hypothesis through to implementation, ensuring alignment with Enterprise Sales objectives

• Oversee critical BAU processes within Enterprise Operations, proactively identifying areas for improvement

• Act as a strategic partner and consultant to sales leaders, sharing best practices and advising on operational strategies

• Drive cross-functional collaboration with Enterprise Sales, Product, Analytics, Talent Operations, Enablement and many other teams to design and implement scalable solutions

• Support change management and ensure alignment and consideration of downstream effects on SMB Sales and the broader Customer Function in all initiatives

Education Requirements:

• Bachelor’s degree is required

Experience Requirements:

• 7+ years of total experience, including 5+ years combined business operations or consulting experience

Other Requirements:

• Leadership experience with responsibility for business results in a fast-paced, multi-function environment

• Creative problem solver with proven results in improving processes in a business operations and/or sales environment

• Ability to leverage data to perform root cause analysis and address the source of issues

• Proven ability to develop creative solutions that result in measurable transformative outcomes that reach beyond incremental improvements

• Strong collaboration skills and demonstrated ability to influence and execute effectively in a cross-functional environment

• Impeccable organization skills and attention to detail

• Ability to apply effective change management principles and consider the human element of change

• A knack for being able to convey complex information and recommendations in a clear, logical, understandable manner to stakeholders at executive levels

• Must be a high-integrity team player with the flexibility to meet the demands of changing business priorities

• Outstanding written and verbal communication skills

• Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts

Responsibilities:

• Scope initiatives, develop frameworks, and build comprehensive strategies to meet objectives - executing flawlessly upon them

• Partner with executives and other senior leaders to achieve successful outcomes through major company initiatives that result in new offerings, enhanced infrastructure and processes

• Ability to learn the business, partner with executives, develop recommendations and act swiftly to drive to completion

• Dive into a company initiative with a consultant’s mindset, ask questions to learn everything you can about the subject

• Remove constraints and use non-incremental thinking to determine how to frame the initiative such that the related projects and components can deliver an order of magnitude greater impact

Benefits:

• Participation in a 401(k) retirement plan

• Medical, dental, and vision health insurance plans

• Basic life insurance coverage and short-term and long-term disability coverage

• Access to flexible spending, dependent care, and health savings accounts

• Access to telehealth virtual doctors; an employee assistance program; and flexible paid time off

Education Requirements:

• Bachelor’s degree is required

Experience Requirements:

• 6+ years of experience in sales and/or business operations, process improvement, or a related role

Other Requirements:

• Proven experience managing both strategic projects and BAU operations in a fast-paced, high-growth environment, working adjacent to sales teams

• Strong stakeholder management and cross-functional collaboration skills

• Excellent written and verbal communication and problem-solving abilities

• A track record of identifying opportunities for efficiency and leading strategic execution with impact

• Proficiency with Salesforce, Salesloft, LinkedIn Sales Navigator, Gong, and advanced GSuite analytics (GSheet formulas, pivot tables)

• Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts

Responsibilities:

• Lead and execute cross-functional strategic projects from hypothesis through to implementation, ensuring alignment with Enterprise Sales objectives

• Oversee critical BAU processes within Enterprise Operations, proactively identifying areas for improvement

• Act as a strategic partner and consultant to sales leaders, sharing best practices and advising on operational strategies

• Drive cross-functional collaboration with Enterprise Sales, Product, Analytics, Talent Operations, Enablement and many other teams to design and implement scalable solutions

• Support change management and ensure alignment and consideration of downstream effects on SMB Sales and the broader Customer Function in all initiatives

Education Requirements:

• Bachelor’s degree is required

Other Requirements:

• Must reside in NYC

• Highly flexible and responsive when urgency arises (not a 9-to-5 role)

• World-class organization skills, highly detail-oriented and comfortable wearing many hats

• Tremendous emotional intelligence, including exceptional foresight and judgment

• Highly resilient with a growth mindset and very comfortable giving and taking direct feedback and constructive criticism

• Ability to communicate clearly and constantly with teams via Slack and other collaboration tools

Responsibilities:

• Act as a trusted execution partner on a wide variety of high-importance, detail-intensive initiatives

• Ensure high-detail, often time-sensitive work is completed accurately and with minimal oversight

• Tracking progress on ongoing initiatives

• Anticipating needs, managing follow-through

• Contributing to internal and external communications as needed

Education Requirements:

• Bachelor’s degree is required

Experience Requirements:

• 2-3+ years of experience in a role coordinating projects and developing training/resources (e.g., enablement, change management, program management, product management, business operations, etc.)

• Project Management experience and/or experience working for a technology company is a big plus, but not required

Other Requirements:

• World-class time management and organization skills and possess excellent written and oral communication

• Solution-oriented, love to problem solve, and think outside the box

• Willing to help your teammates, share your knowledge, and learn from them

• Self-starter, flexible, adaptable, and comfortable with ambiguity

• Great command of Google Sheets and Google Docs, including the ability to gather data and information from different sources, process it, and present it in a digestible manner

• Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts

Responsibilities:

• Design and implement enablement strategies to empower the Matching team with the necessary resources, tools, and support

• Contribute to projects within the Matching team that solve business challenges and improve operations

• Assess stakeholder impacts to identify potential challenges and develop mitigation strategies

• Develop training materials and conduct training sessions to facilitate the team’s understanding and adoption of new tools, processes, and best practices

• Act as a liaison between the Matching team and other cross-functional teams, ensuring effective and clear communication of project objectives, milestones, and updates

Education Requirements:

• Bachelor’s degree is required

• Master’s degree in Engineering, Business, or a related field is preferred

Experience Requirements:

• 15+ years of technology services and/or managed services experience

• 5+ years of demonstrated experience driving and managing a delivery portfolio for a business unit with a strong understanding of delivery operations and management principles

• Proficient in Cloud & Infrastructure, Application Development, AI/ML, Data & Analytics, and Information Security

• Expert knowledge in project delivery and agile methodologies

• Demonstrated success in building and launching a new business or product offering from scratch

Other Requirements:

• Strong global delivery experience and technical expertise, paired with equally strong leadership skills to drive strategic alignment cross-functionally as you build, grow, and optimize each delivery model

• Refined relationship development & leadership skills with a proven track record of success in building credibility across all levels of an organization

• Excellent organization skills and detail-oriented

• Professional maturity, poise, and executive presence – you’re a masterful storyteller with experience building long-term client relationships and influencing at the executive level

• Outstanding written and verbal communication skills, including proposals and presentations

• Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts

Responsibilities:

• Manage the Delivery and operations, growth, and performance of Toptal’s various delivery models

• Define, build out, and scale our Delivery methodologies and frameworks

• Manage a Delivery team supporting Toptal’s technology services revenue

• Establish and Grow Managed Services, acting as the driving force to build a world-class Managed Services organization with multiple support structures and service offerings

• Optimize and Maintain Managed Delivery, overseeing existing operations to deliver high-quality outcomes for our clients within appropriate budgets and timelines

Education Requirements:

• Bachelor’s degree is required

• Master’s degree in Engineering, Business, or a related field is preferred

Experience Requirements:

• 15+ years of technology services and/or managed services experience

• 5+ years of demonstrated experience driving and managing a delivery portfolio for a business unit with a strong understanding of delivery operations and management principles

• Proficient in Cloud & Infrastructure, Application Development, AI/ML, Data & Analytics, and Information Security

• Expert knowledge in project delivery and agile methodologies

• Demonstrated success in building and launching a new business or product offering from scratch

Other Requirements:

• Strong global delivery experience and technical expertise, paired with equally strong leadership skills to drive strategic alignment cross-functionally as you build, grow, and optimize each delivery model

• Refined relationship development & leadership skills with a proven track record of success in building credibility across all levels of an organization

• Excellent organization skills and detail-oriented

• Professional maturity, poise, and executive presence – you’re a masterful storyteller with experience building long-term client relationships and influencing at the executive level

• Outstanding written and verbal communication skills, including proposals and presentations

• Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts

Responsibilities:

• Manage the Delivery and operations, growth, and performance of Toptal’s various delivery models

• Define, build out, and scale our Delivery methodologies and frameworks

• Manage a Delivery team supporting Toptal’s technology services revenue

• Establish and Grow Managed Services, acting as the driving force to build a world-class Managed Services organization with multiple support structures and service offerings

• Optimize and Maintain Managed Delivery, overseeing existing operations to deliver high-quality outcomes for our clients within appropriate budgets and timelines

Benefits:

• Competitive salary and performance-based bonuses

• A high-energy and fast-moving environment

• Comprehensive health benefits

• unlimited PTO

Experience Requirements:

• Experience with CRM systems (GoHighLevel, Close.io, Hubspot preferred)

• Experience building out workflows using no-code automation tools like Zapier or Make

• Some experience in customer success, account management, or a similar role (SaaS or CRM experience preferred)

Other Requirements:

• US citizen/visa only

• Exceptional communication and interpersonal skills with the ability to build rapport quickly

• Proven ability to manage multiple customer relationships and prioritize effectively

• A proactive and problem-solving mindset with a “figure-it-out” attitude

• Passion for our technology and intuitive understanding of why customers need it

Responsibilities:

• Customer Onboarding: Lead smooth and impactful onboarding experiences that set customers up for long-term success.

• Retention Strategy: Design and execute strategies to minimize churn and improve customer retention.

• Relationship Building: Cultivate trust and foster strong relationships with customers through regular check-ins, feedback sessions, and proactive support.

• Request Management: Ensure customer requests are addressed efficiently by coordinating with internal teams.

• Advocate for Customers: Represent customer needs and feedback within Sendblue to inform product development and business strategy.

Benefits:

• Lunch, dinner and snacks at the office.

• Fully covered medical, dental, and vision insurance for employees.

• 401(k).

• Relocation and immigration support.

Experience Requirements:

• 3-4 years of experience through at a top consulting, investment banking or private equity firm in addition to high growth startup

Responsibilities:

• Build financial models and analyze business metrics to inform strategic decisions

• Design and implement scalable processes across GTM, customer success, and core operations

• Create compelling materials for strategic presentations and partnerships

• Build customer success playbooks to drive activation and value delivery

• Lead cross-functional projects that directly impact company trajectory such as customer success, security/compliance, partnerships, community-building, and more.

Benefits:

• Possibility of relocation after successfully completing a three-month probationary period.

• Experience working on an innovative project in the AI and PropTech sectors.

• Minimal bureaucracy and agile decision-making processes.

• Startup atmosphere with ample freedom and autonomy.

• Opportunities for career growth within the company.

Responsibilities:

• Ensuring the seamless operation of the customer support service for a multilingual platform, focusing on English-speaking users.

• Managing the support department to ensure compliance with internal regulations, including timely contract processing, accurate data entry, and maintenance of analytical records.

• Resolving incoming customer inquiries promptly and efficiently.

• Collaborating with internal departments to address customer incidents effectively.

• Assisting the legal department in preparing service contracts and monitoring contract changes.

Benefits:

• Working in a young and interdisciplinary start-up team

• Lots of responsibility and creative freedom right from the start

• clear career plan with defined goals

• Exploring the future fields of “artificial intelligence” and “circular economy”

• Active contribution to climate protection & circular economy Active involvement in decisions Team spirit and a family atmosphere

Education Requirements:

• Completed commercial training or comparable qualification

Experience Requirements:

• Experience in a comparable role, e.g. as Executive Assistant, Chief of Staff, Procurement Manager or Grant Manager

Responsibilities:

• Administrative & operational support for the management in day-to-day business

• Purchasing and procurement management: Research, selection, ordering and processing of products and services, as well as negotiations with suppliers

• Funding and application management: identification of relevant funding programs, application and follow-up Preparation of pitch decks, data rooms and relevant documents for financing rounds Process optimization: Support in improving internal processes and administrative structures Data & document management: Management of important documents, contracts and reports to support management Independent decision-making on administrative and operational issues

Benefits:

• Thriving Company Culture

• Bring Your Whole Self to Work

• Rest and Recharge

• Comprehensive Health Benefits

• Invest in Your Future

Experience Requirements:

• 10+ years of experience in a SaaS or consulting role delivering technical enterprise solutions

• Proven experience leading implementation projects in a Professional Services or Solutions Consulting capacity

• Deep understanding of cloud services (preferably AWS) and API-based integrations

Responsibilities:

• Lead the end-to-end implementation of complex customer solutions, from discovery and design to deployment and post-launch support

• Architect scalable, reusable automation solutions using Ushur’s no-code/low-code platform, ensuring alignment with customer business goals

• Own key customer relationships from a technical delivery standpoint and act as a strategic partner in driving adoption and expansion

• Collaborate with Account Executives, CSMs, and Solutions Architects to define scope, level of effort, and technical strategy