Education Requirements:

• Bachelor’s degree in Data Science, Statistics, Computer Science, or a related field

Experience Requirements:

• 2 to 4 years of relevant experience in the field of analytics

Other Requirements:

• Analytical Skills, Data Analytics, and Data Modeling

• Strong communication skills, both written and verbal

• Experience in analyzing and interpreting complex data sets

• Proficiency in data visualization tools and techniques

• Attention to detail and problem-solving abilities

Responsibilities:

• performing day-to-day activities such as data analytics, data modeling, MIS, building dashboards and statistical analysis

• communicate findings and insights to stakeholders and collaborate with the AI team to develop comprehensive solutions

Education Requirements:

• Bachelor’s degree in computer science, Data Science, Statistics or related field

Other Requirements:

• Demonstrated interest in machine learning and artificial intelligence is essential

• Knowledge of statics and probability is a must

Responsibilities:

• Study and transform data science prototypes

• Select appropriate datasets and data representation methods

• Run machine learning tests and experiments

• Research and implement appropriate Machine Learning algorithms and tools

• Develop machine learning applications according to requirements

Benefits:

• Competitive Salary

• Comprehensive Health Coverage

• Generous Paid Time Off (PTO)

• Parental Leave

• Diversity and Inclusion

Experience Requirements:

• Require minimum experience of 2-3 yrs in customer experience

Other Requirements:

• High client empathy. Understand the channel partner’s pain-points. Be a good listener.

• Excellent Communication Skills, and experience in handling channel sales partners.

• Ability to provide step-by-step technical help.

• Excellent learning skills, attention to details, and a bias to proactively resolving issues and results-driven.

• Excellent analytical skills.

• Comfortable and excited to work in a fast-paced, highly data oriented team.

• You are a pragmatic and practical self-starter; an outcomes-oriented person who can juggle multiple work-streams, loves to problem-solve and can efficiently drive a collaborative process.

• You thrive on challenge, and take pride in being an excellent teammate.

Responsibilities:

• Own the customer satisfaction index of the platform.

• Own the channel partner communication (email, phone).

• Manage complex channel partners and handle escalations, be the pacifier.

• Train the channel partners to use the OS platform.

• Identify best practices for using the platform.

Benefits:

• Innovative company culture

• Flexible work schedules

• Family paid leave

• Paid healthcare for employees

• 401k

Experience Requirements:

• 3-5 years of experience in customer success with a proven track record of driving customer satisfaction & retention

• Experience with cyber security preferred

Other Requirements:

• Excellent communication and interpersonal skills, with the ability to build rapport, influence others, and negotiate effectively

• Strong strategic thinking and problem-solving abilities, with a focus on driving business outcomes and delivering value to customers

• Proficiency in CRM software and other relevant tools for managing customer interactions

• Ability to thrive in a fast-paced, dynamic environment, managing multiple priorities and stakeholders simultaneously

• Passion for delivering exceptional customer experience and a commitment to continuous improvement and learning

Responsibilities:

• Proactively engage with customers to understand their goals, challenges, and feedback

• Develop and execute Customer Success strategies to maximize retention, expansion, and satisfaction among our client base

• Serve as the primary point of contact for assigned accounts, building trusted advisor relationships with key stakeholders

• Conduct regular business reviews with clients to review performance, identify opportunities , and align on goals and priorities

• Collaborate cross-functionally with Sales, Product, Underwriting, & Marketing to ensure a seamless customer experience and drive customer outcomes

Benefits:

• Competitive compensation package

• Ample opportunities for professional development

Experience Requirements:

• 1-2 years of management consulting, client services, or project management experience

Other Requirements:

• Experience in enterprise B2B SaaS is a plus

Responsibilities:

• Managing client engagements including pilots and rollouts

• Acting as a key point of contact for clients

• Answering questions

• Processing requests

• Tracking KPIs

Benefits:

• Competitive compensation package

• Ample opportunities for professional development

Experience Requirements:

• 2-3 years of management consulting, client services, or project management experience

Other Requirements:

• Experience in enterprise B2B SaaS is a plus

Responsibilities:

• Managing client engagements including pilots and rollouts

• Acting as a key point of contact for clients

• Answering questions

• Processing requests

• Tracking KPIs

Benefits:

• Challenging projects

• Use state of the art machine learning algorithms and techniques

• Opportunity to join a growing startup with multiple professional development opportunities

• Work on stuff other people only read about

• Excellent work environment, full of highly-motivated and talented young professionals

Education Requirements:

• At least two years of proven experience as a Data Analyst, Business Intelligence Engineer or a similar role

Experience Requirements:

• Excellent proficiency in SQL; experience working in a Data Warehouse is a plus

• Advanced skills in Python

• Experience in data analysis

• Advanced English

Responsibilities:

• Conduct data analysis to provide valuable insights to the teams

• Collaborate in the creation of reports

• Participate in the implementation of new analysis tools and techniques

• Assist in reviewing and ensuring data quality

Benefits:

• Opportunity to join a growing startup with multiple professional development opportunities

• Be part of the AI technology industry

• Excellent work environment and collaboration

Education Requirements:

• Education in Economics, Accounting, or a related discipline

• Previous experience (junior or semi-senior) in economic data analysis, reporting, or similar areas

Experience Requirements:

• Proficient in English (spoken and written)

• Strong knowledge of Excel and data analysis tools

• Experience with data visualization tools such as Power BI or Tableau

• Ability to work in a team and communicate results effectively

• Analytical ability and attention to detail

Responsibilities:

• Perform financial reporting tasks and data analysis for different areas of the company

• Collaborate in the creation and maintenance of key metrics to evaluate the company’s performance

• Analyze a wide variety of data to identify trends, opportunities for improvement, and potential risks

• Contribute to the preparation of reports and presentations for executive decision-making

• Coordinate with other areas to understand needs and offer data-based solutions

Education Requirements:

• Bachelor’s degree in Business Administration, Marketing, or a related field

Experience Requirements:

• At least 8-10 years of experience in customer success

• Strong understanding of customer success metrics

• Excellent interpersonal and communication skills

• Demonstrated ability to manage and inspire a team

• Proficient in CRM and Customer Success software platforms

Responsibilities:

• Build and lead Customer Success Team

• Customer Relationship Management

• Customer Onboarding and Adoption

• Customer Advocacy

• Retention and Growth Strategies

Benefits:

• Market competitive salary

• Medical insurance and competitive medical benefits

• Funding for skill development and lifelong learning

• Remote-first approach

• Regular bonus and equity refresh opportunities

Education Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field

Experience Requirements:

• 10+ years of experience in customer support/service roles within B2B enterprise SaaS organizations, with at least 7 years in a leadership position

• Demonstrated ability to lead and scale support teams, with a hands-on approach to process development and team management

• Strong technical acumen and ability to grasp complex software solutions. Must-have technical expertise on Apache Spark.

• Exceptional communication and interpersonal skills, with the ability to articulate clearly and empathize with clients

• Experience in setting up and managing support services across different time zones

Other Requirements:

• Proven track record of improving customer satisfaction and support efficiency

• Familiarity with support software, ticketing systems, and CRM tools like Fresh service

• Preferred: she/he has worked with AML or Fraud or Cybersecurity software

Responsibilities:

• Leadership and Strategy

• Process Development

• Team Development

• Technical and Client Empathy

• Cross-functional Collaboration

Benefits:

• Paid time off

• Training programs

• On-site and/or remote positions

Education Requirements:

• Bachelor’s degree or equivalent

Experience Requirements:

• 4+ years of underwriting experience

• Experience in Encompass preferred

• Highly organized, detail-oriented, and able to prioritize

• Good communication skills (both verbal and written), strong data analysis skills, and high mathematical aptitude

• Proficiency in Microsoft Office and automated underwriting systems

Other Requirements:

• Willingness to work in any shift

Responsibilities:

• Review and verify the loan against supporting documentation to ensure file is meeting agency and client overlays

• Analyze loan risk and request additional information through conditions and third-party ordering as needed

• Check loan eligibility decisions and the correctness of approving or rejecting applications

• Verify, add, delete, or waive conditions as applicable in Encompass based on each pipeline/broker

• Ensure compliance with regulatory standards, company policies, and guideline

Benefits:

• Paid time off

• Training programs

• On-site and/or remote positions

Education Requirements:

• Bachelor’s degree or equivalent

Experience Requirements:

• 2+ years of mortgage experience

• Understanding of loan underwriting and processing procedures

• Experience in Encompass preferred

• Highly organized, detail-oriented, and able to prioritize

• Good communication skills (both verbal and written), strong data analysis skills, and high mathematical aptitude

Other Requirements:

• Willingness to work in any shift

Responsibilities:

• Review document checklists to ensure completeness and accuracy

• Perform loan setup and Indexing on the documents received

• Request additional information through conditions and third-party ordering as needed

• Understanding of mortgage loan products (FHA/VA/CONV/USDA) and knowledge of mortgage procedures, processes

• Ensure compliance with regulatory standards, company policies, and guideline

Experience Requirements:

• At least 2 years experience of leading global support team for a SaaS product

• At least 2 years experience in technical support role

Other Requirements:

• Proven track record of assuming new responsibilities and helping to establish sustainable workflows, functions, and teams

• Experience working with ticketing system like Zendesk and logs exploration platform like Datadog

• Fundamental knowledge of APIs, networking, any coding language and Cloud Platforms

• Strong people skills with the ability to forge long-lasting relationships and ability to deliver complex messaging clearly and logically

• Bachelor’s Degree in Computer Science or other related field - advantage

• Experience in the space of Cloud Security / GRC - advantage

Responsibilities:

• Coordinate the team’s workload, ensuring support cases are handled efficiently and effectively

• Mentor and train team members to enhance their technical skills, communication, and problem-solving capabilities

• Deliver responsive, high-quality technical assistance across multiple channels, meeting established SLAs

• Become a go-to expert on our platform’s features, limitations, and workarounds to better assist customers and support staff

• Translate complex issues into simple terms, document solutions for scale, and share knowledge internally

Experience Requirements:

• Proven track record of 3 years in a customer-facing role, preferably as a CSM in the GRC field

Other Requirements:

• In-depth understanding and experience of compliance regulations

• Experience with hitting retention targets

• Familiarity with compliance software and risk management practices

• Excellent verbal and written communication skills

• Strong interpersonal skills. Ability to build trust with clients at various levels

• Effective problem-solving abilities, finding solutions and resolving issues promptly

• Ability to prioritize tasks, and work efficiently in a fast-paced environment

• Self-motivated, proactive approach to identifying opportunities for driving client success

• English - Native level

Responsibilities:

• Develop and maintain strong, trusted relationships with key stakeholders within client organizations, understanding their unique needs and providing tailored support

• Anticipate client needs, provide proactive guidance, and offer solutions to enhance their compliance processes, addressing inquiries and issues in a timely manner

• Conduct training sessions to educate clients on the effective use of our tools, maximizing their understanding and utilization

• Identify opportunities for upselling or cross-selling additional services or products based on client needs, collaborating with sales teams as required

• Gather client feedback, analyze trends, and collaborate with internal teams to continuously improve our products and services

Benefits:

• Futuristic Tech Work

• Flexible Working Hours

• Unparalleled Growth

• Personal Time Off

• Wellness Benefits

Experience Requirements:

• Minimum 4-5 years of relevant experience as a Salesforce – Business Analyst

• Extensive hands-on experience of managing multiple pre-sales and/or implementation projects

Other Requirements:

• Demonstrated client facing and stakeholder management experience

• Excellent analytical, verbal, and written communication skills

• Exceptional demonstration and presentation skills

• Solid core knowledge of Salesforce platform fundamentals

• Ability to multi-task, prioritize and manage time effectively

• Must be a self-motivated, self-starter team player and leader

• Broad understanding of multi/niche-cloud will be highly preferred

Responsibilities:

• Plan and execute discovery workshops to understand clients’ business processes, business needs and challenges.

• Clearly capture process flows, business requirements, pain points, and desired features

• Serve as a bridge between business needs and technology solutions

• Solve business challenges by ideating innovative solutions while keeping platform standard features and best practices in consideration

• Work with functional team to build, develop, and test platform applications

Benefits:

• Formación de Empresa y Técnica de nuestros productos/servicios de información jurídica

• Posibilidades de desarrollo en la Empresa

• Un ambiente de trabajo en donde aprenderás, y tus ideas y sugerencias serán bienvenidas!

• Contrato Indefinido a Jornada Completa / Remoto

Education Requirements:

• Título universitario en Derecho o carrera afín

Experience Requirements:

• Mínimo 1 año de experiencia en atención al cliente, recepción o puestos similares en empresas de servicios tecnológicos

Other Requirements:

• Dominio alto o avanzado de inglés (se atenderán consultas en este idioma de manera habitual). Se valorará el conocimiento de otros idiomas europeos (francés, italiano, portugués)

• Buen manejo de herramientas informáticas

• Excelente capacidad de comunicación

• Perseverancia y habilidad para identificar rápidamente las necesidades de los clientes

• Habilidades organizativas y capacidad para planificar tareas de manera eficiente

Responsibilities:

• Proveer servicio y soporte jurídico y técnico a usuarios, clientes y empleados mediante teléfono, e-mail y chat, garantizando los estándares de calidad establecidos en los servicios prestados

• Asistir a los clientes en sus búsquedas, ya sean sencillas o que requieran conocimientos jurídicos específicos

• Brindar soluciones y orientación a los clientes sobre el uso y funcionalidades de los productos y servicios de vLex, incluyendo el Centro de Ayuda Online (materiales online, videos, FAQs, etc.)

• Realizar acciones proactivas durante toda la gestión postventa y formar a los clientes en el uso de los servicios de vLex

• Realizar actividades de soporte y seguimiento para asegurar la continuidad del servicio y la satisfacción del cliente

Education Requirements:

• Bachelor’s degree in Computer Science, Electrical Engineering, or a related field

Experience Requirements:

• 2-3+ years of professional experience working with Linux-based operating systems

• Familiarity with command line tools for debugging

• Experience with ROS

• Proficient in scripting languages, such as Python & Bash

• Experience with project management tools, such as JIRA

Other Requirements:

• Ability to travel a minimum of 10% to construction sites at customer locations

Responsibilities:

• Remotely support for the introduction of new vehicles

• Work with teams both internal and external to Teleo to support customer deployments

• Report issues seen in the field to Teleo’s engineering teams

• Collaborate with Engineering to address issues and continuously improve the overall stability/uptime of Teleo’s fleet

• Conduct testing and debugging to ensure reliability and performance of deployed SW solutions

Education Requirements:

• Bachelor’s degree in Computer Science, Electrical Engineering, or a related field

Experience Requirements:

• 2-3+ years of professional experience working with Linux-based operating systems

• Familiarity with command line tools for debugging

• Experience with ROS

• Proficient in scripting languages, such as Python & Bash

• Experience with project management tools, such as JIRA

Other Requirements:

• Ability to travel a minimum of 10% to construction sites at customer locations

Responsibilities:

• Remotely support for the introduction of new vehicles to Teleo’s expanding autonomous heavy machinery fleet

• Work with teams both internal and external to Teleo to support customer deployments

• Report issues seen in the field to Teleo’s engineering teams, and maintain logs of commonly seen issues

• Collaborate with Engineering to address issues and continuously improve the overall stability/uptime of Teleo’s fleet

• Conduct testing and debugging to ensure reliability and performance of deployed SW solutions

Other Requirements:

• Blending advances in multiple disciplines such as Omics, Structural Biology, Protein and Antibody Engineering, Computational Quantum Chemistry, AI/ML, and High-performance computing in the Cloud to help our global BioPharma customers accelerate design and development of SMOL, Antibody, Gene, Cell & RNA therapeutics. You will work with research leaders at our customer organizations, identify their needs and build solutions in collaboration with our internal technical and scientific teams.

• Engaging with customers to apply the latest scientific and technology advances for R&D acceleration, driving revenue growth for Aganitha in the process

Benefits:

• Work in innovative industry and digital healthcare project

• Collaboration with leading research universities

• Competitive compensation

• Friendly, creative and cohesive team

• Conferences and scientific events attendance

Experience Requirements:

• 3+ years of experience in technical support for SaaS or software products

Other Requirements:

• Experience with browser DevTools

• Basic knowledge of REST API

• Basic SQL skills

• Exceptional written English

• Proficiency with JIRA

• Strong organized approach

Responsibilities:

• Respond promptly to technical support tickets

• Correctly identify urgency of reported issues

• Collaborate with Customer Success and Sales teams

• Contribute to updating internal knowledge base

• Prioritize customer-first approach and SLA