Head – North America Delivery Success, Talent & AI
Experience Requirements:
10+ years of hands-on Salesforce delivery experience (mandatory)
Proven track record delivering Salesforce projects with high customer satisfaction
Experience working in onshore–offshore delivery models
Preference for candidates who have grown from techno-functional consultant roles into engagement managers
Other Requirements:
Entrepreneurial mindset
Passion for building delivery excellence
Comfort working hands-on across multiple projects
Builder's mindset
Responsibilities:
Partner with engagement and delivery teams to ensure successful project outcomes
Design, document, and continuously improve a robust delivery-execution framework
Coach and mentor Salesforce project managers, business analysts, and technical leads
Introduce practical uses of AI and automation to improve Salesforce delivery efficiency
Own and enforce structured handoffs between NA and India delivery teams
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