Actifai
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About
Actifai is an AI-powered software platform that personalizes broadband providers' sales and support engagements. It offers various products to optimize customer acquisition, retention, and upselling/cross-selling. These products use AI to recommend the best offer for each customer based on their individual circumstances, needs, and competitive alternatives. Actifai's platform improves ARPU, retention, and conversion rates. They provide solutions for both agent-driven and digital sales channels, and have a strong focus on usability and real-world impact. The company is growing rapidly and has multiple job openings in engineering, data science, and customer success.
Platform
Features
• machine learning models
• ai-powered offer optimization
• data-enhanced technology for commercial sales
• ai-powered serviceability check
• real-time behavioral, demographic, and competitive information
• tailored selling points for every subscriber interaction
• product and service offer recommendations
• prescriptive artificial intelligence
Job Opportunities
Data Analytics Engineer
Actifai uses AI to personalize broadband providers' sales and support, recommending optimal offers for individual customers, leading to increased ARPU, retention, and conversion.
Benefits:
Competitive compensation package
Equity
100% employer-covered health/vision/dental insurance
401(k) plan with employer matching
20 days of PTO (not including holidays)
Education Requirements:
Bachelor's Degree or higher in computer science/engineering, mathematics, statistics, data science or a related technical field
Experience Requirements:
2+ years of relevant employment experience preferred
Other Requirements:
Strong skills in writing and optimizing SQL queries and Python code
Experience with AWS and/or Google Cloud
Experience with data analysis and visualization
Excellent communication skills
Responsibilities:
Maintaining and improving Actifai’s data infrastructure
Implementing data pipelines
Working with technical teams at Actifai’s clients to manage transfer of client data
Integrating client data into Actifai’s databases
Managing pilot programs with new clients
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Customer Success Manager
Actifai uses AI to personalize broadband providers' sales and support, recommending optimal offers for individual customers, leading to increased ARPU, retention, and conversion.
Benefits:
Competitive compensation package
Ample opportunities for professional development
Experience Requirements:
1-2 years of management consulting, client services, or project management experience
Other Requirements:
Experience in enterprise B2B SaaS is a plus
Responsibilities:
Managing client engagements including pilots and rollouts
Acting as a key point of contact for clients
Answering questions
Processing requests
Tracking KPIs
Show more details
Senior Customer Success Manager
Actifai uses AI to personalize broadband providers' sales and support, recommending optimal offers for individual customers, leading to increased ARPU, retention, and conversion.
Benefits:
Competitive compensation package
Ample opportunities for professional development
Experience Requirements:
2-3 years of management consulting, client services, or project management experience
Other Requirements:
Experience in enterprise B2B SaaS is a plus
Responsibilities:
Managing client engagements including pilots and rollouts
Acting as a key point of contact for clients
Answering questions
Processing requests
Tracking KPIs
Show more details
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