AI Jobs

Benefits:

• Medical, Dental, and Vision Insurance

• Flexible Spending Accounts

• Flexible work schedules and remote first environment

• Unlimited Time Off in addition to paid holidays

• Life and disability programs

Experience Requirements:

• 5+ years of experience in a technical account management, customer success, or a similar role in the technology/SaaS industry, with at least 2+ years in a leadership capacity

Other Requirements:

• Strong technical knowledge with hands-on programming/scripting language (Python, JavaScript, etc.) experience for testing and/or automation

• Preference given to those coming from CCaaS, UCaaS, CX, or Gen AI

• Proven experience managing and growing high-performing teams

Responsibilities:

• Lead, coach, and mentor a team of Technical Account Managers to ensure exceptional service and support are delivered to customers

• Define and manage development goals, plans, and activities to ensure TAMs stay current and expert on product knowledge, consulting skills, and customer value

• Lead process development and continuous improvement initiatives, delegating across the team, to improve overall team efficiency and effectiveness

• Collaborate with cross-functional leaders to ensure effective delivery of customer satisfaction, retention, and growth

Benefits:

• Insane levels of ownership, independence, and responsibility while working with and learning from some of the smartest peers

• Support to grow by providing leveling up opportunities through books and courses

• Hybrid Office — work from anywhere or at one of our office locations 🙂

• Flex hours — work at your best hours 💪

• Unlimited Time Off ⏰

Experience Requirements:

• 1+ years PM experience on a ML team

• 3+ years end-to-end PM experience in the B2B space

Responsibilities:

• Being part of the sales & customer support calls to collect insights, pain points, and helping users be successful in their goals.

• Aligning business vision, technical debt, competitive analysis, and customer needs to derive and document product features that will move the needle (writing a lot).

• Working with the UX and design team to convert product requirements into wireframes and eventually best-in-class user experience.

• Supporting the engineering team by always being there to unblock and provide the necessary context to build successfully.

• Defining and owning the product roadmap for the engineering team to execute upon (a word of caution: you’ll not be instructing the engineering team on what to build; you will be influencing them to convince that a feature is worth building)

Benefits:

• Workforce development

• Volunteer days off

• Wellness programs

• Personal and holiday time off

• Equal pay and annual pay assessment

Benefits:

• Comprehensive health package (dental and vision)

• 5 Ocrolus Appreciation Days (reset days)

• 401K plan (Betterment)

• Unlimited paid time off

• Flexible schedule & Summer Fridays off Paid parental leave (up to 3 months) Catered lunch and dinners Annual learning & development stipend Equity packages CitiBike membership