
Avaamo

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About
Avaamo provides a conversational AI platform for enterprises, focusing on automation of inbound and outbound calls, interaction analysis, managing call volume, and improving NPS. Their solutions include inbound and outbound contact center AI, and live agent software for HR and healthcare. Avaamo's AI understands natural language, personalizes interactions, and integrates with existing voice infrastructure. They offer pre-built voice profiles and customizable voices, supporting various languages and dialects. Key features include intelligent routing, sentiment analysis, compliance reporting, and integration with BI tools. Avaamo emphasizes rapid deployment and reduced live agent calls, boosting agent productivity and CX performance.
Platform
Features
• select a prebuilt voice profile or create your own custom voice with the ability to configure cadence, tone, and pauses for an almost human experience. our voice ai supports over 36 languages
• a voice ai experience
• assess 100% of interactions for sentiments, compliance, and resolution to build holistic understanding of cx performance and improvement opportunities
• measure cx performance
• deliver automated, efficient outbound programs, eliminating unproductive calls to reach 1000s of customers in minutes
• execute intelligent outbound campaigns
• automate repetitive, transactional inbound call types with an intuitive, dynamic, human-like experience
• automate inbound calls with ai
Job Opportunities
Lead ML Engineer
Avaamo's conversational AI platform automates contact center calls, analyzes interactions, and enhances customer experience. It offers inbound and outbound solutions with voice AI and integrates with various systems.
Benefits:
Competitive salary packages
Comprehensive medical, dental, and vision insurance for employees and dependents
Generous PTO
Education Requirements:
BS in computer science, or related degree
Experience Requirements:
5+ years of experience
Experience working in fields like recommendation systems, natural language processing, LLMs, applied machine learning, large scale production search/ranking system or other related systems
Other Requirements:
Strong analytical skills and ability to work with data
Thrive in a customer-focused, tight-knit and cross-functional environment – being a team player and willing to take on whatever is most impactful for the company is a must
A proactive and positive attitude to lead, learn, troubleshoot and take ownership of both small tasks and large features
Proven ability to design and build complex search/ranking/recommendation or other related systems
Strong coding skills in Python
Responsibilities:
Build and grow various features of our search stack like search ranking models, query parsing/understanding, natural language question answering, etc.
Deeply understand search usage and user needs and identify gaps in the search stack
Design, experiment with, and iterate on ML/NLP/ Information retrieval solutions to address gaps in the search stack
Design and evolve experimentation framework to help evaluate improvements the search stack
Write robust code that’s easy to read, maintain and test
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Senior software engineer_MLOps
Avaamo's conversational AI platform automates contact center calls, analyzes interactions, and enhances customer experience. It offers inbound and outbound solutions with voice AI and integrates with various systems.
Benefits:
Competitive salary packages
Comprehensive medical, dental, and vision insurance for employees and dependents
Generous PTO
Education Requirements:
Computer Science, Engineering or relevant field
Experience Requirements:
5+ years of work experience
Min 3 years of experience on Python with recent experience on Python
Other Requirements:
Expertise in at least one popular Python framework (like Django, Flask, Fast API)
Understanding of celery workers
Expertise on performance benchmarking, memory profiling, understanding resource consumption and optimization
Knowledge of object-relational mapping (ORM)
Good problem-solving skills
Knowledge of JavaScript and the Angular framework is a plus
Responsibilities:
Design and develop high-quality Python-based applications using popular frameworks such as Django, Flask, Fast api
Collaborate with cross-functional teams to ensure our software solutions are scalable, reliable, and easy to maintain
Ensure the reliability, performance, and security of software applications by debugging and troubleshooting issues, identifying root causes, and proposing solutions
Write clean, efficient, and maintainable code that adheres to best practices and standards for software development
Contribute to the development of best practices and standards for software development to improve our software development process and efficiency
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Senior Software Engineer – Full-Stack
Avaamo's conversational AI platform automates contact center calls, analyzes interactions, and enhances customer experience. It offers inbound and outbound solutions with voice AI and integrates with various systems.
Benefits:
Competitive salary packages
Comprehensive medical, dental, and vision insurance for employees and dependents
Generous PTO
Education Requirements:
MS or BS in Computer Science or a related subject
Experience Requirements:
Played the role of a core engineer for 3 years in at least one project/product
Other Requirements:
Working knowledge of Ruby on Rails
Excellent proficiency in Object-Oriented Programming
Experience with one of Vue, AngularJS or Backbone or similar
Thorough understanding of browser local cache
Thorough knowledge of HTML, CSS, and Object-Oriented JavaScript
Knowledge of LESS or Saas
Proficient in responsive design
Responsibilities:
Understands what world-class quality means
Write clean code
Thorough knowledge of various security issues in-browser applications and the ability to fix them
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