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Avaamo

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About

Avaamo provides a conversational AI platform for enterprises, focusing on automation of inbound and outbound calls, interaction analysis, managing call volume, and improving NPS. Their solutions include inbound and outbound contact center AI, and live agent software for HR and healthcare. Avaamo's AI understands natural language, personalizes interactions, and integrates with existing voice infrastructure. They offer pre-built voice profiles and customizable voices, supporting various languages and dialects. Key features include intelligent routing, sentiment analysis, compliance reporting, and integration with BI tools. Avaamo emphasizes rapid deployment and reduced live agent calls, boosting agent productivity and CX performance.

Platform
Web
Keywords
voice aiaiconversational aivirtual assistantcontact center
Task
contact center ai

Features

select a prebuilt voice profile or create your own custom voice with the ability to configure cadence, tone, and pauses for an almost human experience. our voice ai supports over 36 languages

a voice ai experience

assess 100% of interactions for sentiments, compliance, and resolution to build holistic understanding of cx performance and improvement opportunities

measure cx performance

deliver automated, efficient outbound programs, eliminating unproductive calls to reach 1000s of customers in minutes

execute intelligent outbound campaigns

automate repetitive, transactional inbound call types with an intuitive, dynamic, human-like experience

automate inbound calls with ai

Job Opportunities

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Avaamo

Lead ML Engineer

Avaamo's conversational AI platform automates contact center calls, analyzes interactions, and enhances customer experience. It offers inbound and outbound solutions with voice AI and integrates with various systems.

engineeringonsiteBangalore, INfull-time

Benefits:

  • Competitive salary packages

  • Comprehensive medical, dental, and vision insurance for employees and dependents

  • Generous PTO

Education Requirements:

  • BS in computer science, or related degree

Experience Requirements:

  • 5+ years of experience

  • Experience working in fields like recommendation systems, natural language processing, LLMs, applied machine learning, large scale production search/ranking system or other related systems

Other Requirements:

  • Strong analytical skills and ability to work with data

  • Thrive in a customer-focused, tight-knit and cross-functional environment – being a team player and willing to take on whatever is most impactful for the company is a must

  • A proactive and positive attitude to lead, learn, troubleshoot and take ownership of both small tasks and large features

  • Proven ability to design and build complex search/ranking/recommendation or other related systems

  • Strong coding skills in Python

Responsibilities:

  • Build and grow various features of our search stack like search ranking models, query parsing/understanding, natural language question answering, etc.

  • Deeply understand search usage and user needs and identify gaps in the search stack

  • Design, experiment with, and iterate on ML/NLP/ Information retrieval solutions to address gaps in the search stack

  • Design and evolve experimentation framework to help evaluate improvements the search stack

  • Write robust code that’s easy to read, maintain and test

Show more details

Senior software engineer_MLOps

Avaamo's conversational AI platform automates contact center calls, analyzes interactions, and enhances customer experience. It offers inbound and outbound solutions with voice AI and integrates with various systems.

Benefits:

  • Competitive salary packages

  • Comprehensive medical, dental, and vision insurance for employees and dependents

  • Generous PTO

Education Requirements:

  • Computer Science, Engineering or relevant field

Experience Requirements:

  • 5+ years of work experience

  • Min 3 years of experience on Python with recent experience on Python

Other Requirements:

  • Expertise in at least one popular Python framework (like Django, Flask, Fast API)

  • Understanding of celery workers

  • Expertise on performance benchmarking, memory profiling, understanding resource consumption and optimization

  • Knowledge of object-relational mapping (ORM)

  • Good problem-solving skills

  • Knowledge of JavaScript and the Angular framework is a plus

Responsibilities:

  • Design and develop high-quality Python-based applications using popular frameworks such as Django, Flask, Fast api

  • Collaborate with cross-functional teams to ensure our software solutions are scalable, reliable, and easy to maintain

  • Ensure the reliability, performance, and security of software applications by debugging and troubleshooting issues, identifying root causes, and proposing solutions

  • Write clean, efficient, and maintainable code that adheres to best practices and standards for software development

  • Contribute to the development of best practices and standards for software development to improve our software development process and efficiency

Show more details

Senior Software Engineer – Full-Stack

Avaamo's conversational AI platform automates contact center calls, analyzes interactions, and enhances customer experience. It offers inbound and outbound solutions with voice AI and integrates with various systems.

Benefits:

  • Competitive salary packages

  • Comprehensive medical, dental, and vision insurance for employees and dependents

  • Generous PTO

Education Requirements:

  • MS or BS in Computer Science or a related subject

Experience Requirements:

  • Played the role of a core engineer for 3 years in at least one project/product

Other Requirements:

  • Working knowledge of Ruby on Rails

  • Excellent proficiency in Object-Oriented Programming

  • Experience with one of Vue, AngularJS or Backbone or similar

  • Thorough understanding of browser local cache

  • Thorough knowledge of HTML, CSS, and Object-Oriented JavaScript

  • Knowledge of LESS or Saas

  • Proficient in responsive design

Responsibilities:

  • Understands what world-class quality means

  • Write clean code

  • Thorough knowledge of various security issues in-browser applications and the ability to fix them

Show more details

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