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Sierra

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About

Sierra is a conversational AI platform that helps businesses elevate their customer experience. It enables customers to get answers, solve problems, and take action through natural conversations. The platform allows businesses to personalize AI agents to their brand, integrate with existing systems, and includes features for supervision, secure integration, auditing, data governance, and privacy. Sierra is trusted by leading brands and has a strong focus on trust, security, and compliance. The company was founded by Bret Taylor and Clay Bavor, both with extensive experience in technology leadership.

Platform

Features

adapts and improves customer experience using analytics

real-time customer support for complex issues

ai agent always available, empathetic, brand-aligned

elevates customer experience with ai

Job Opportunities

Agent Engineer

Sierra is a conversational AI platform enabling businesses to personalize AI agents, integrate with existing systems, and ensure a secure, compliant customer experience.

Benefits:

  • Flexible (Unlimited) Paid Time Off

  • Medical, Dental, and Vision benefits for you and your family

  • Life Insurance and Disability Benefits

  • 401(k) Plan with Sierra match

  • Parental Leave Fertility and Family Building Benefits through Carrot Lunch, as well as delicious snacks and coffee to keep you energized Discretionary Benefit Stipend giving people the ability to spend where it matters most Free alphorn lessons

Education Requirements:

  • Degree in Computer Science or related field, or equivalent professional experience

Experience Requirements:

  • 3+ years experience in hands-on software development of highly technical products

  • Past experience in Software Development or other similar hands-on development roles at or above the level of Senior Software Engineer

  • Experience crafting and tailoring a message for potential customers, including executives

Responsibilities:

  • Build enterprise-grade AI agents

  • Engage with customers

  • Shape the product roadmap

Show more details

Product Manager, Agent Development

Sierra is a conversational AI platform enabling businesses to personalize AI agents, integrate with existing systems, and ensure a secure, compliant customer experience.

Benefits:

  • Flexible (Unlimited) Paid Time Off

  • Medical, Dental, and Vision benefits for you and your family

  • Life Insurance and Disability Benefits

  • 401(k) Plan with Sierra match

  • Parental Leave Fertility and Family Building Benefits through Carrot Lunch, as well as delicious snacks and coffee to keep you energized Discretionary Benefit Stipend giving people the ability to spend where it matters most Free alphorn lessons

Education Requirements:

  • Degree in a technical or related field, or equivalent professional experience

Experience Requirements:

  • 5-7+ years experience in product development of highly technical products

  • Past experience in Product Management or other similar product development roles at or above the level of Senior Product Manager

  • Experience crafting and tailoring a message for potential customers, including executives

  • Ability to communicate highly technical concepts to both non-technical and technically proficient audiences, including recent AI developments

Responsibilities:

  • Build enterprise-grade AI agents

  • Engage with customers

  • Shape the product roadmap

Show more details

APX, New Grad

Sierra is a conversational AI platform enabling businesses to personalize AI agents, integrate with existing systems, and ensure a secure, compliant customer experience.

Benefits:

  • Flexible (Unlimited) Paid Time Off

  • Medical, Dental, and Vision benefits for you and your family

  • Life Insurance and Disability Benefits

  • 401(k) Plan with Sierra match

  • Parental Leave Fertility and Family Building Benefits through Carrot Lunch, as well as delicious snacks and coffee to keep you energized Discretionary Benefit Stipend giving people the ability to spend where it matters most Free alphorn lessons

Education Requirements:

  • Pursuing a bachelor’s or master’s degree (or comparable program) in computer science or a related field

Experience Requirements:

  • Professional experience in software engineering or product management, especially with customer-facing responsibilities

  • Expertise in React, TypeScript, Python, Go, and other modern programming languages

  • Demonstrated curiosity and interest in AI applications (e.g., research, jobs, side projects)

Responsibilities:

  • Agent Engineering

  • Agent Product Management

Show more details

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