Sierra
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About
Sierra is a conversational AI platform that helps businesses elevate their customer experience. It enables customers to get answers, solve problems, and take action through natural conversations. The platform allows businesses to personalize AI agents to their brand, integrate with existing systems, and includes features for supervision, secure integration, auditing, data governance, and privacy. Sierra is trusted by leading brands and has a strong focus on trust, security, and compliance. The company was founded by Bret Taylor and Clay Bavor, both with extensive experience in technology leadership.
Platform
Task
Features
• adapts and improves customer experience using analytics
• real-time customer support for complex issues
• ai agent always available, empathetic, brand-aligned
• elevates customer experience with ai
Job Opportunities
Agent Engineer
Sierra is a conversational AI platform enabling businesses to personalize AI agents, integrate with existing systems, and ensure a secure, compliant customer experience.
Benefits:
Flexible (Unlimited) Paid Time Off
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
401(k) Plan with Sierra match
Parental Leave Fertility and Family Building Benefits through Carrot Lunch, as well as delicious snacks and coffee to keep you energized Discretionary Benefit Stipend giving people the ability to spend where it matters most Free alphorn lessons
Education Requirements:
Degree in Computer Science or related field, or equivalent professional experience
Experience Requirements:
3+ years experience in hands-on software development of highly technical products
Past experience in Software Development or other similar hands-on development roles at or above the level of Senior Software Engineer
Experience crafting and tailoring a message for potential customers, including executives
Responsibilities:
Build enterprise-grade AI agents
Engage with customers
Shape the product roadmap
Show more details
Product Manager, Agent Development
Sierra is a conversational AI platform enabling businesses to personalize AI agents, integrate with existing systems, and ensure a secure, compliant customer experience.
Benefits:
Flexible (Unlimited) Paid Time Off
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
401(k) Plan with Sierra match
Parental Leave Fertility and Family Building Benefits through Carrot Lunch, as well as delicious snacks and coffee to keep you energized Discretionary Benefit Stipend giving people the ability to spend where it matters most Free alphorn lessons
Education Requirements:
Degree in a technical or related field, or equivalent professional experience
Experience Requirements:
5-7+ years experience in product development of highly technical products
Past experience in Product Management or other similar product development roles at or above the level of Senior Product Manager
Experience crafting and tailoring a message for potential customers, including executives
Ability to communicate highly technical concepts to both non-technical and technically proficient audiences, including recent AI developments
Responsibilities:
Build enterprise-grade AI agents
Engage with customers
Shape the product roadmap
Show more details
APX, New Grad
Sierra is a conversational AI platform enabling businesses to personalize AI agents, integrate with existing systems, and ensure a secure, compliant customer experience.
Benefits:
Flexible (Unlimited) Paid Time Off
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
401(k) Plan with Sierra match
Parental Leave Fertility and Family Building Benefits through Carrot Lunch, as well as delicious snacks and coffee to keep you energized Discretionary Benefit Stipend giving people the ability to spend where it matters most Free alphorn lessons
Education Requirements:
Pursuing a bachelor’s or master’s degree (or comparable program) in computer science or a related field
Experience Requirements:
Professional experience in software engineering or product management, especially with customer-facing responsibilities
Expertise in React, TypeScript, Python, Go, and other modern programming languages
Demonstrated curiosity and interest in AI applications (e.g., research, jobs, side projects)
Responsibilities:
Agent Engineering
Agent Product Management
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