Experience Requirements:

• Middle

• Senior

Experience Requirements:

• Middle

• Senior

Benefits:

• Competitive compensation in equity and salary

• Flexible, outcome-based culture with a hybrid work model.

• Unlimited PTO and generous parental benefits to bond as a family

Experience Requirements:

• Demonstrated 3+ years as a Customer Success or Account Management role.

Experience Requirements:

• 2+ years of experience in a customer support leadership role

• Experience with digital marketing & paid advertising (Google Ads, Facebook Ads, LinkedIn Ads)

Responsibilities:

• Deliver top-notch support across all channels (chat, call, Zoom)

• Guide customers in campaign setup, targeting, tracking, audience selection, and remarketing

• Onboard customers and advise on platform optimization for peak performance

• Foster positive customer relationships

Responsibilities:

• Lead and manage SaaS and Support teams, fostering a culture of excellent customer service. Establish and maintain strong relationships with customers, providing exceptional support and addressing issues and requests with a high level of empathy and professionalism achieving world class customer satisfaction.

• Collaborate with cross-functional teams and clients to design and implement secure deployment architectures ensuring secure and scalable networking and system deployments that supports business growth.

• Work with cross functional teams on customer account issues, plans, and strategies to improve customer satisfaction and revenue growth.

• Analyze system performance metrics and customer feedback to identify areas for improvement and implement effective continuous process and team skills improvement.

• Drive the administration and operational management of ITSM/ESM solutions, ensuring contractual and the evolving needs of clients are met consistent with Serviceaide corporate strategy.

Benefits:

• Company Equity

• Flexible Work

• Home Office Perks

• Flexible PTO

• Company-wide Holidays

Responsibilities:

• Build and execute strategic success plans with clear business objectives and ROI metrics.

• Own the customer lifecycle—from onboarding to adoption, renewals, and growth.

• Identify key adoption milestones and ensure seamless integration into customer workflows.Use data-driven insights to align People.ai’s solutions with business objectives

• Partner with Sales, Services, Product, and Marketing teams to enable cross-functional adoption

• Identify and develop new champions within top accounts to expand People.ai’s influence

Benefits:

• Extensive / Generous health, dental, and vision insurance.

• Highly competitive paid parental leave and support system.

• Ownership in the business through an Equity Incentive Plan.

• Generous paid time off and / or flexible work arrangements.

• Daily meals in-office, vibrant company events, team-building.

Education Requirements:

• Bachelor's degree in Business, Marketing, or a related field.

Experience Requirements:

• A minimum of 3 years' experience in customer success, account management, or a similar role.

• Exceptional interpersonal skills and a talent for building and sustaining relationships.

• Strong written and verbal communication abilities.

• A proactive problem-solving approach with a self-driven mindset.

Responsibilities:

• Cultivate and manage a portfolio of accounts, forging robust connections with clients and ensuring our products are delivering value.

• Lead new clients through the onboarding process, guaranteeing a seamless transition from the initial sales phase to deployment and continuous engagement.

• Develop and execute customized customer success plans, outlining client objectives, performance metrics, and potential challenges.

• Continuously monitor client success metrics, analyze reports, and leverage data-driven insights to make strategic decisions, thereby enhancing the client experience.

Benefits:

• Stock options (based on seniority level)

• Learning and development

• Health, dental, and vision insurance

• Paid time off

• Paid parental leave Wellness Coverage Referral bonus program

Responsibilities:

• Take ownership of end-to-end behavioral and product analytics solutions, from requirement gathering to delivery, ensuring insights are closely aligned with business and product needs.

• Drive a deep understanding of product performance and user behavior through innovative analytics approaches.

• Design and develop detailed reports and dashboards that enable data-driven decision-making across the organization, with a focus on actionable insights for product and business teams.

• Actively contribute to making the insights function work effectively by both:

• Providing proactive insights from data to product teams to influence decision-making.

Education Requirements:

• BA/BS degree or equivalent experience.

Experience Requirements:

• A minimum of 5 years in customer-facing roles in SaaS, with at least 3 years of experience in technical consulting, technical account management, or solutions engineering.

• Ideally, you have experience with AI/Machine Learning/NLP technologies and are familiar with Helpdesks and CRMS like Zendesk, Salesforce, Kustomer, and others.

Responsibilities:

• Technical Product Enablement: Provide technical guidance to customers on our AI solutions, including demonstrating capabilities, advising on best practices, and helping customers integrate and maximize value.

• Solution Delivery & Scoping: Lead scoping sessions with customers to collect business requirements and work cross-functionally to ensure the delivery of the right technical solutions.

• Collaborative Leadership: Collaborate closely with internal teams (Sales, Implementation, Engineering, Product) to ensure smooth execution of customer solutions, from pre-sales to deployment.

• Thought Leadership: Become a trusted advisor, sharing knowledge and best practices to promote AI adoption and usage.

• Customer Advocate: Champion customer needs within Forethought, ensuring that customer feedback directly influences our product and service strategies.

Education Requirements:

• BA/BS degree or equivalent experience.

Experience Requirements:

• A minimum of 5 years in customer-facing roles in SaaS, with at least 3 years of experience in technical consulting, technical account management, or solutions engineering.

• Ideally, you have experience with AI/Machine Learning/NLP technologies and are familiar with Helpdesks and CRMS like Zendesk, Salesforce, Kustomer, and others.

Responsibilities:

• Technical Product Enablement: Provide technical guidance to customers on our AI solutions, including demonstrating capabilities, advising on best practices, and helping customers integrate and maximize value.

• Solution Delivery & Scoping: Lead scoping sessions with customers to collect business requirements and work cross-functionally to ensure the delivery of the right technical solutions.

• Collaborative Leadership: Collaborate closely with internal teams (Sales, Implementation, Engineering, Product) to ensure smooth execution of customer solutions, from pre-sales to deployment.

• Thought Leadership: Become a trusted advisor, sharing knowledge and best practices to promote AI adoption and usage.

• Customer Advocate: Champion customer needs within Forethought, ensuring that customer feedback directly influences our product and service strategies.

Education Requirements:

• BA/BS degree or equivalent experience.

Experience Requirements:

• A minimum of 5 years in customer-facing roles in SaaS, with at least 3 years of experience in technical consulting, technical account management, or solutions engineering.

• Ideally, you have experience with AI/Machine Learning/NLP technologies and are familiar with Helpdesks and CRMS like Zendesk, Salesforce, Kustomer, and others.

Responsibilities:

• Technical Product Enablement: Provide technical guidance to customers on our AI solutions, including demonstrating capabilities, advising on best practices, and helping customers integrate and maximize value.

• Solution Delivery & Scoping: Lead scoping sessions with customers to collect business requirements and work cross-functionally to ensure the delivery of the right technical solutions.

• Collaborative Leadership: Collaborate closely with internal teams (Sales, Implementation, Engineering, Product) to ensure smooth execution of customer solutions, from pre-sales to deployment.

• Thought Leadership: Become a trusted advisor, sharing knowledge and best practices to promote AI adoption and usage.

• Customer Advocate: Champion customer needs within Forethought, ensuring that customer feedback directly influences our product and service strategies.

Education Requirements:

• BA/BS degree or equivalent experience.

Experience Requirements:

• A minimum of 5 years in customer-facing roles in SaaS, with at least 3 years of experience in technical consulting, technical account management, or solutions engineering.

• Ideally, you have experience with AI/Machine Learning/NLP technologies and are familiar with Helpdesks and CRMS like Zendesk, Salesforce, Kustomer, and others.

Responsibilities:

• Technical Product Enablement: Provide technical guidance to customers on our AI solutions, including demonstrating capabilities, advising on best practices, and helping customers integrate and maximize value.

• Solution Delivery & Scoping: Lead scoping sessions with customers to collect business requirements and work cross-functionally to ensure the delivery of the right technical solutions.

• Collaborative Leadership: Collaborate closely with internal teams (Sales, Implementation, Engineering, Product) to ensure smooth execution of customer solutions, from pre-sales to deployment.

• Thought Leadership: Become a trusted advisor, sharing knowledge and best practices to promote AI adoption and usage.

• Customer Advocate: Champion customer needs within Forethought, ensuring that customer feedback directly influences our product and service strategies.

Benefits:

• Generous PTO (starting at 25 days PTO per year)

• Parental Leave policy (12 weeks paid)

• 100% remote work environment with flexible hours

• Quarterly gatherings where we meet in person in a different city to work together, bond as a team and celebrate our progress

• Weekly team events (lunch and learns, trivia, virtual escape rooms, town hall and team health “barometer” meetings)

Other Requirements:

• Up to20% travel for company-wide quarterly gatherings, team offsite workshops, customer meetings, and industry-related events

Responsibilities:

• Support CS Director to build meaningful relationships across our customers’ organization

• Work with implementation and data science teams to drive the success of AI use cases with our customers

• Work closely with the OfferFit sales team to drive renewals & upsell opportunities

• Develop deep understanding of customer business context and pain points to facilitate the strategic mapping of OfferFit value proposition

• Serve as strategic partners to guide our customers in maximizing business value from their use of OfferFit

Benefits:

• Generous PTO (starting at 25 days PTO per year)

• Parental Leave policy (12 weeks paid)

• 100% remote work environment with flexible hours

• Quarterly gatherings where we meet in person in a different city to work together, bond as a team and celebrate our progress

• Weekly team events (lunch and learns, trivia, virtual escape rooms, town hall and team health “barometer” meetings)

Other Requirements:

• 20% travel for company-wide quarterly gatherings, team offsite workshops, customer meetings, and industry-related events

• Candidates must be located in a major airport hub in LATAM (e.g., Mexico City or Panama City), and can travel easily to major cities in North, Central & South America.

Responsibilities:

• Quarterback OfferFit teams to ensure customers’ continued success with deployments and implementations

• Become a trusted advisor to customer executives, serving as a strategic partner who guides them to getting maximum possible business value from their use of OfferFit

• Conduct analysis (including using Excel, SQL) and provide data-driven presentations on OfferFit’s business impact, use case insights, and guide customers through troubleshooting

• Synthesize and communicate stories based on customer insights

• Develop deep understanding of customer business context and pain points to facilitate the strategic mapping of OfferFit value proposition

Benefits:

• Generous PTO (starting at 25 days PTO per year)

• Parental Leave policy (12 weeks paid)

• 100% remote work environment with flexible hours

• Quarterly gatherings where we meet in person in a different city to work together, bond as a team and celebrate our progress

• Weekly team events (lunch and learns, trivia, virtual escape rooms, town hall and team health “barometer” meetings)

Other Requirements:

• 20% travel for company-wide quarterly gatherings, team offsite workshops, customer meetings, and industry-related events

Responsibilities:

• Quarterback OfferFit teams to ensure customers’ continued success with deployments and implementations

• Become a trusted advisor to customer executives, serving as a strategic partner who guides them to getting maximum possible business value from their use of OfferFit

• Conduct analysis (including using Excel, SQL) and provide data-driven presentations on OfferFit’s business impact, use case insights, and guide customers through troubleshooting

• Synthesize and communicate stories based on customer insights

• Develop deep understanding of customer business context and pain points to facilitate the strategic mapping of OfferFit value proposition

Education Requirements:

• Bachelor’s degree in any relevant disciplines (Finance, Business Management, Project Management, Information System or Computer Science)

Experience Requirements:

• Minimum 2+ years of experience as consultant/support role in application/software project delivery

Other Requirements:

• Sound knowledge on SaaS product, cloud/ on-premises hosting, project management approach and web/ app application is an advantage

• Excellent communication and presentation skills

• Fluent in English, Cantonese, and Mandarin

• Fresh graduate with passion in the digital industry will also be considered

Responsibilities:

• Learn and master product features and acts as application specialist to present our product values to clients

• Gather user requirements and translate them into actionable items for implementation

• Prepare project/ product document such as User requirement document, Use cases, User Manual, UAT Test Plan etc.

• Receive and manage clients’ reported issues and provide initial investigation and response to the client

• Trouble shoot on issue by analyzing error log and keep track of issue status and follow up in well manner Work across multiple internal teams and external partners to ensure project success Offer professional user training and support to clients on our enterprise products Keen on learning, fast on picking up new technology and applying them in projects with practical deliverables

Benefits:

• Professional Development: Receive mentorship from industry professionals and participate in training to enhance your skills.

Education Requirements:

• Currently pursuing or recently completed a Bachelor’s or Master’s degree in Data Science, Statistics, Computer Science, Mathematics, or a related discipline.

Responsibilities:

• Data Collection & Preparation: Support data gathering, cleaning, and organization from multiple sources to ensure accuracy and consistency.

• Data Analysis & Visualization: Assist in analyzing datasets to uncover trends and insights; create visualizations, dashboards, and reports to clearly communicate findings.

• Model Development Support: Help develop and validate basic predictive models and assist in exploratory analysis using foundational machine learning algorithms.

• Collaborative Engagement: Work alongside team members from different departments to understand their data requirements and contribute insights to support business performance.

• Documentation & Communication: Prepare clear documentation of methodologies and results, and effectively communicate these insights to internal teams.

Benefits:

• Professional Development: Mentorship from industry professionals and opportunities to participate in training sessions.

Responsibilities:

• Customer Interaction: Assist in responding to customer inquiries via phone, email, and chat, providing accurate information and resolving issues promptly.

• Issue Resolution: Support the resolution of customer complaints by investigating problems, developing solutions, and making recommendations to management.

• Documentation: Maintain and update customer records in the customer relationship management (CRM) system, ensuring accuracy and confidentiality.

• Feedback Collection: Gather and analyze customer feedback to identify trends and areas for improvement in products or services.

• Collaborative Projects: Work with cross-functional teams to enhance the customer experience and implement customer service initiatives.

Benefits:

• Professional Development: Mentorship from industry professionals and opportunities to participate in training sessions.

Education Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.

Responsibilities:

• Technical Support: Assist users in troubleshooting and resolving hardware and software issues to ensure seamless daily operations.

• System Maintenance: Perform regular maintenance on computer systems, including installing updates and patches to maintain optimal performance.

• User Training: Provide training and guidance to staff on new technologies and best practices to enhance user proficiency.

• Documentation: Maintain accurate records of support requests, resolutions, and system changes to facilitate knowledge sharing and continuous improvement.

• Collaboration: Work closely with other IT team members to escalate complex issues and contribute to team projects aimed at improving IT services.