Forethought
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About
Forethought is an AI platform transforming customer service with agentic AI. Their platform offers Solve (AI agent for resolving inquiries), Triage (predict, prioritize, and route tickets), Assist (AI copilot for agents), and Discover (AI-powered insights). It helps streamline CX for various industries, maximizing ROI and improving employee productivity and customer retention.
Platform
Task
Features
• security and compliance
• workflows
• insights
• out-of-the-box triage
• ai autoflows
• ai agent for chat
• advanced ticket insights categorize and view deep insights into support queries through a wide range of customizable filters ai conversation insights ai-generated insights to help improve int
• ai agent for multiple channels
FAQs
What makes Forethought different from other AI customer support tools?
Forethought leverages advanced AI to provide tailored, data-driven solutions. Unlike other tools, it combines deep learning and natural language understanding to deliver accurate, context-aware responses and automate complex workflows.
What are you using to train your AI models?
Forethought trains its AI models using a combination of proprietary data, customer-specific data, and extensive natural language processing techniques.
What system(s) do I need to use your AI?
Forethought integrates seamlessly with existing customer support systems such as Zendesk, Salesforce, and other major CRM platforms. The most updated list of integrations can be found [here](https://forethought.ai/integrations/).
Does Forethought’s AI just suggest articles?
No, Forethought’s AI agent goes beyond suggesting articles. It also automates responses, prioritizes tickets, routes inquiries to the right teams, and provides agents with relevant information to resolve issues efficiently.
How many tickets does Forethought need to work well?
Forethought’s AI performs effectively with a historical ticket data volume of 20,000+ and requires at least 2,000 email or chat tickets per month to operate smoothly.
Does Forethought learn customer-facing or internal-facing knowledge?
Forethought’s AI learns from both customer-facing and internal-facing knowledge. This dual approach ensures it can address a wide range of inquiries accurately.
What knowledge sources can Forethought’s AI use?
Forethought integrates seamlessly with existing customer support systems and knowledge sources. The most updated list of integrations can be found [here](https://forethought.ai/integrations/).
What is your pricing?
For detailed information on our product offerings and pricing, please contact us [here](mailto:sales@forethought.ai).
What types of problems can AI solve in customer service?
AI Agents are team members you can efficiently use to resolve repetitive inquiries, prioritize tickets for agent handoffs, and more.
If I want to deflect tickets, do I need to use a chatbot?
Forethought is an AI Agent, meaning it helps you deflect tickets effectively through workflows and autonomous workflows. Our AI solutions enhance both customer and agent experiences by intelligently routing and resolving inquiries.
Can AI help answer customer questions, even if I’m a B2B company?
Forethought’s AI excels by understanding the nuanced vocabulary and diverse questions unique to B2B environments. Our complete AI solution leverages advanced AI to resolve issues autonomously
What does Natural Language Understanding mean?
NLU uses sophisticated models to deeply comprehend customer queries and internal data. This deeper understanding ensures more accurate and effective responses. Forethought’s NLU outperforms traditional AI by delivering precise solutions.
What does implementation usually look like for AI?
Forethought’s implementation is straightforward. We work with you for the first 30 – 90 days to ensure you are set-up for success. During this time, as soon as our AI ingests your data, you are up and running with a personalized AI model!
How can I protect my customers’ experience while tapping into the power of automation?
Forethought applies conversation information retrieval to every interaction, creating a human-like experience for your customers. We generate accurate answers, ask contextual questions when needed.
Pricing Plans
Basic
Unknown Price• AI agent for chat
• Process incoming messages and deliver accurate responses through Solve, Forethought’s AI Agent for chat.
• Insights View customer behavior and chat insights such as cost efficiency, resolution times, time to reply and more. Includes a Looker dashboard for deeper insights and exporting capabilities.
• Workflows Build step-by-step workflows based on customer intent and handoff policies.
• AI Autoflows Build AI automation using natural language to build steps, including entering policy rules.
• Out-of-the-box Triage Tag and route tickets by sentiment, language, and intent pre-built classifiers.
• Security and compliance Get standard compliance with SOC 2 Type II, HIPAA, GDPR, and CCPA, and redact sensitive information.
Professional
Unknown Price• Everything in Basic, plus:
• AI agent for multiple channels Process incoming messages and deliver accurate responses from Forethought’s AI Agent in chat, email and mobile.
• Advanced ticket insights Categorize and view deep insights into support queries through a wide range of customizable filters.
• AI conversation insights AI-generated insights to help improve interactionsBuild custom Triage models
• Create custom tag and routing rules to fit your businessKnowledge gap detection Identify topics with knowledge gaps and generate draft articles you can publish to your knowledge baseMultilingual support Provide support and translate inquiries in multiple languages
Enterprise
Unknown Price• Everything in Professional, plus:
• Knowledge base article & policy generation AI-generated content based on ticket inquiries.
• Advanced security and compliance Enhance security with configurable redaction rules, HIPAA compliance support, SSO/SAML authentication, upcoming SCIM integration, and access to security logs for one yearPremier support
• 24/7 access to expert assistance and prioritized response timesOngoing technical services Engage with skilled support engineers monthlySolve API Build a customized chat experience
Job Opportunities
Customer Success Manager
Forethought is an AI platform transforming customer service. It offers Solve, Triage, Assist, and Discover to streamline CX, maximize ROI, and improve agent productivity and customer retention.
Education Requirements:
BA/BS degree or equivalent experience.
Experience Requirements:
A minimum of 5 years in customer-facing roles in SaaS, with at least 3 years of experience in technical consulting, technical account management, or solutions engineering.
Ideally, you have experience with AI/Machine Learning/NLP technologies and are familiar with Helpdesks and CRMS like Zendesk, Salesforce, Kustomer, and others.
Responsibilities:
Technical Product Enablement: Provide technical guidance to customers on our AI solutions, including demonstrating capabilities, advising on best practices, and helping customers integrate and maximize value.
Solution Delivery & Scoping: Lead scoping sessions with customers to collect business requirements and work cross-functionally to ensure the delivery of the right technical solutions.
Collaborative Leadership: Collaborate closely with internal teams (Sales, Implementation, Engineering, Product) to ensure smooth execution of customer solutions, from pre-sales to deployment.
Thought Leadership: Become a trusted advisor, sharing knowledge and best practices to promote AI adoption and usage.
Customer Advocate: Champion customer needs within Forethought, ensuring that customer feedback directly influences our product and service strategies.
Show more details
Customer Success Manager
Forethought is an AI platform transforming customer service. It offers Solve, Triage, Assist, and Discover to streamline CX, maximize ROI, and improve agent productivity and customer retention.
Education Requirements:
BA/BS degree or equivalent experience.
Experience Requirements:
A minimum of 5 years in customer-facing roles in SaaS, with at least 3 years of experience in technical consulting, technical account management, or solutions engineering.
Ideally, you have experience with AI/Machine Learning/NLP technologies and are familiar with Helpdesks and CRMS like Zendesk, Salesforce, Kustomer, and others.
Responsibilities:
Technical Product Enablement: Provide technical guidance to customers on our AI solutions, including demonstrating capabilities, advising on best practices, and helping customers integrate and maximize value.
Solution Delivery & Scoping: Lead scoping sessions with customers to collect business requirements and work cross-functionally to ensure the delivery of the right technical solutions.
Collaborative Leadership: Collaborate closely with internal teams (Sales, Implementation, Engineering, Product) to ensure smooth execution of customer solutions, from pre-sales to deployment.
Thought Leadership: Become a trusted advisor, sharing knowledge and best practices to promote AI adoption and usage.
Customer Advocate: Champion customer needs within Forethought, ensuring that customer feedback directly influences our product and service strategies.
Show more details
Customer Success Manager
Forethought is an AI platform transforming customer service. It offers Solve, Triage, Assist, and Discover to streamline CX, maximize ROI, and improve agent productivity and customer retention.
Education Requirements:
BA/BS degree or equivalent experience.
Experience Requirements:
A minimum of 5 years in customer-facing roles in SaaS, with at least 3 years of experience in technical consulting, technical account management, or solutions engineering.
Ideally, you have experience with AI/Machine Learning/NLP technologies and are familiar with Helpdesks and CRMS like Zendesk, Salesforce, Kustomer, and others.
Responsibilities:
Technical Product Enablement: Provide technical guidance to customers on our AI solutions, including demonstrating capabilities, advising on best practices, and helping customers integrate and maximize value.
Solution Delivery & Scoping: Lead scoping sessions with customers to collect business requirements and work cross-functionally to ensure the delivery of the right technical solutions.
Collaborative Leadership: Collaborate closely with internal teams (Sales, Implementation, Engineering, Product) to ensure smooth execution of customer solutions, from pre-sales to deployment.
Thought Leadership: Become a trusted advisor, sharing knowledge and best practices to promote AI adoption and usage.
Customer Advocate: Champion customer needs within Forethought, ensuring that customer feedback directly influences our product and service strategies.
Show more details
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