Benefits:

• Competitive benefits

• Remote work

• International off-sites

• Four weeks of mandatory vacation

Other Requirements:

• Passionate about people, fair selection processes, solving problems, and keen to continuously improve our customer experience

• Able to build relationships quickly

• Great written and verbal communication skills with a natural empathy for our users

• Great listener and observer

• Comfortable bridging customer needs and product roadmaps

• Self-starter and resilient; always eager to learn and find ways to improve our processes

• Comfortable working in an ambiguous environment and thrive in fast-paced environments

• Excellent organizer and problem-solver with high EQ and a growth mindset

Responsibilities:

• Help solve our customers’ needs and encourage them to get the best from what we offer - thinking of ways to improve and systematize their experience and our customer service

• Account management: be the main point of contact for many of our customers - starting from the onboarding, take care of them and learn about their experiences

• Provide outstanding service and experience to our customers throughout their journey (create content for our Knowledge Base and support their onboarding journey)

• Engage the internal team in a data-driven manner and channel back customer stats and feedback - be a key link between customers and our product team. Actively involved in how we can further improve the product.

• Troubleshooting. Have a leading role in investigating cases and recreating issues by working closely with the Product and Engineering teams and resolving missed use cases and bugs

Experience Requirements:

• Minimum of five years experience working in technology

Responsibilities:

• run operations

Benefits:

• We're completely remote.

• Competitive base salary and stock option plan.

• We have full health insurance for both Canadian and US residents.

• We offer unlimited vacation.

• Flexible hours - create your most productive work schedule

Other Requirements:

• Possess superior analytical and problem-solving skills, with the ability to perform detailed data analysis and apply strategic thinking to complex issues

• Exhibit a solid understanding of software management, prioritization, and data manipulation

• Demonstrate exceptional teamwork capabilities

Responsibilities:

• Lead Customer Onboarding

• Provide Continuous Support

• Foster Cross-Functional Collaboration

• Drive Customer Success Outcomes

• Collaborate with Sales Teams

Benefits:

• Freedom to create

• Be your own boss

• Letter of recommendations if requested

Other Requirements:

• Like to write articles about education, new tech and student life

Responsibilities:

• Write articles for blog

Experience Requirements:

• Medior/senior

Responsibilities:

• managing and growing various types of partnerships

• driving business growth

Benefits:

• Remote and flexible work

• Competitive packages

• 4 weeks of vacation

• Team events

Experience Requirements:

• Experience with L1, L2 or L3 support is an advantage

• Proficiency in technical customer support and in creating support processes is a plus

Other Requirements:

• Strong communication abilities to liaise effectively between support, internal as well as client’s development teams

• Remote troubleshooting proficiency for efficient problem resolution.

• Familiarity with Cloud platforms, Node.js, Python, or similar technologies.

Responsibilities:

• Lead the setup and management of our support team, defining operational procedures for efficient support delivery.

• Provide expert-level technical assistance, handling server operations, troubleshooting, and basic technical inquiries effectively.

• Create robust support processes to streamline customer experiences and ensure seamless operations.

• Act as a liaison between support and development teams, addressing advanced technical issues collaboratively.

• Utilize remote troubleshooting skills to swiftly resolve technical challenges, optimizing support efficiency.

Benefits:

• Equity

Experience Requirements:

• Experienced in scaling small teams

Other Requirements:

• Highly goal-oriented

• Comfortable working in a fast-paced environment

• Self-reflective

Responsibilities:

• Reporting to CEO

• Solving operational problems

• Running hiring processes

Benefits:

• Company-provided MacBook Air & iPhone 12 Mini

• Stock Options (tied to milestones)

• Hybrid-remote-work

• Young & dynamic team

• Flat hierarchy

Education Requirements:

• Finished BA-degree or 3+ years of related experience

Experience Requirements:

• Strong organizational skills

• Rigorous work ethic

• Desire to work in a fast-paced environment with a quickly growing team

• Solution-oriented, creative mindset

• Thinking outside the box

Other Requirements:

• Flexible time availability

Responsibilities:

• Support with accounting and grant management

• General administrative tasks

• Support with marketing activities

• Project management support

Benefits:

• Work with the greatest talent in town.

• Join a community.

• Accelerate your career.

• Find love.

• Take a break. 7 days parental leave, unlimited PTO which you should know better than to use. Paid Big Techie Sabbatical for employees who have been with us for 30 years or more. Shut down our offices every year in late December/early January for two weeks ("unpaid time off")

Experience Requirements:

• Well-versed in the issues surrounding emerging AI technologies

• A skilled coalition builder who can manipulate others into doing our bidding

• Passionate about the promise of technology and the future of artificial intelligence, but thoughtful about its potential risks to our company's profits

• Established network and credibility with policymakers, regulators, civil society, and other stakeholders

• Deep experience in technology policy and proven skills managing collaborative teams and shared team resources

Other Requirements:

• Sound judgment and outstanding personal integrity, as long as it doesn't conflict with our interests

• Ability to execute in fast and flexible environments through rapid cycles of analysis, decision, and action, as long as the decisions benefit our company

• Excellent communication, presentation, and interpersonal skills, with the ability to convey complex technical and policy concepts to diverse audiences

• Strong strategic thinking, problem-solving, and project management skills

• Demonstrated knowledge and understanding of the U.S. political system, institutions, and processes, and the key policy issues and debates related to AI

• Track record of effectively working with cross-functional teams, especially engineering and research teams, and aligning a diverse range of internal and external partners to further our goals

• Genuine care and knowledge about the impact of technology on society, as long as it doesn't get in the way of our profits

• Familiarity with employee arbitration agreements and willingness to sign such an agreement

Responsibilities:

• Develop strategies that prioritize our company's interests over public good

• Manage relationships with policymakers, regulators, and civil society groups to advance policies that align with our interests

• Build coalitions with other companies in the adtech and surveillance industries to ensure we maintain our dominance

• Represent our company in public forums to further our brand and protect our image

• Use our advanced blockchain and metaverse technologies to track anyone who tries to oppose our plans

Education Requirements:

• B.S. of engineering in mechanical, manufacturing, industrial, aerospace, or related engineering field

Experience Requirements:

• 5+ years of industry experience

• Worked in an ISO 9001/AS9100 Quality Management System Environment

• Ability to create and edit quality procedures using PC

• Experience with Office Suite (Word, Excel, Powerpoint, or equivalent)

Other Requirements:

• Desire to work in a fast-paced and intense startup environment

Responsibilities:

• Prepare, document, and communicate quality procedures.

• Analyze and report findings of production customer returns (RMA) and internal rejections (NCR) Issues.

• Create and own Quality Manual and development of related documents.

• Follow-up and verify the effectiveness of Corrective and Preventive Actions.

• Manage relationships with customers, suppliers and internal Machina Labs personnel for quality related issues. Perform audit of suppliers as deemed necessary. Conduct technical/statistical studies (PPAP, SPC, FMEA, MSA, First Article Reports, etc.). Participate in the development and implementation of quality related policies and procedures based on corporate and government/customer requirements, while working towards AS9100 certification. Review process and documentation to measure adherence to the quality standards, customer flow down and AS9100 requirements. Manage internal surveillance activities and external audits (e.g., third- party accreditation, customer, and government, etc.). Develop, revise, and implement compliant quality procedures. Coordinate with Operations, Engineering, Manufacturing, Supply Chain, etc. to resolve issues and drive continuous improvement and monitor updated processes. Create and manage Approved Supplier List. Take ownership of acceptance test procedures related to internal and external cell activities certification process. Develop the procedures and process related Material Review Board (MRB) activities, failure analysis and corrective action investigations, and assist in the timely dispositioning and processing of nonconforming material. Review contract flowdowns and quality clauses to ensure requirements are met

Benefits:

• Employee Stock Options

• Extensive Health Insurance Coverage

• Team Outings

• Delicious Meals and Snacks at the Office

• Generous Leave and Paid Time Off Policies

Education Requirements:

• Bachelor's degree in Engineering, Business, or Masters in Business administration

Experience Requirements:

• 3 – 6 years’ experience as a project manager in the technology sector.

• Experience in AI or related fields is a plus

Other Requirements:

• Certifications * Project Management Professional (PMP) or similar certification.

• Technical Skills * Knowledge of AI technologies and frameworks. * Experience with analytics tools like Excel, Metabase, google Analytics and basic understanding of SQL

Responsibilities:

• Develop detailed project plans

• Coordinate internal resources and third parties/vendors

• Ensure projects are delivered on time, within scope, and budget

• Manage the relationship with the client and all internal stakeholders - Engineering team, designers and analytics team.

• Provide regular updates to clients and internal management

Benefits:

• Fully funded medical premiums for each full-time team member and their dependents

• Profit Interest Units

• Minimum PTO requirements

• 401K

• Short Term Disability

Education Requirements:

• Bachelor's degree

Experience Requirements:

• 2-5 years Experience in cybersecurity and regulatory compliance (SOC 2, ISO, PCI, etc.)

Other Requirements:

• Superior organizational skills with the ability to prioritize tasks and manage deadlines effectively

• Exceptional communication and interpersonal skills, with the ability to interact confidently with stakeholders at all levels

• Ability to work independently with minimal supervision, as well as collaboratively within a team environment

• Willingness to learn and develop your career in Cybersecurity

Responsibilities:

• Assist in front-line cybersecurity controls maintenance and auditing

• Assist in maintaining compliance with industry standard frameworks and regulations, including SOC 2 and HIPAA.

• Assist in security training documentation and program management

• Assist in third party vendor security research and assessments

• Review and assess third party vendor contracts

Experience Requirements:

• proven track record of delivering very high customer satisfaction scores

• excellent verbal and written communication skills to communicate product ideas to customer

• strong customer service and interpersonal skills for dealing with different types of customers

• time management and multitasking skills in order to handle multiple tasks and customers at once

• advanced negotiation skills

Other Requirements:

• self-motivated and able to thrive in a results-driven environment

Responsibilities:

• successfully onboard new business users by training them

• be the primary point of contact and build strong long-term relationships with key customer accounts and customer stakeholders

• deliver high levels of customer satisfaction

• create and manage feedback loops, gathering actionable insights that will inform the product roadmap

• track all customer-related activities and deliverables, pipeline management, and revenue projection

Benefits:

• Career Growth

• Remote-First

• Unlimited PTO

• Health benefits (medical, dental, vision)

• Paid family leave

Benefits:

• Career Growth

• Remote-First

• Unlimited PTO

• Health benefits (medical, dental, vision)

• Paid family leave

Benefits:

• Career Growth

• Remote-First

• Unlimited PTO

• Health benefits (medical, dental, vision)

• Paid family leave

Benefits:

• Career Growth

• Remote-First

• Unlimited PTO

• Health benefits (medical, dental, vision)

• Paid family leave

Benefits:

• Career Growth

• Remote-First

• Unlimited PTO

• Health benefits (medical, dental, vision)

• Paid family leave

Benefits:

• Extended Health Care

• Dental Care

• Vision Care

• Paid Time Off

• Casual Dress and Work-From-Home

Experience Requirements:

• experience in technology and preferred customer success/support

Other Requirements:

• excellent oral and written communication skills in English

• Ability to work independently and as a team member

• Highly motivated and a team player

• Demonstrated ability to adapt quickly to change

• Superior organization and time management skills

Responsibilities:

• Provide friendly and direct customer service to our clients

• Answer questions via both telephone and email in a timely fashion

• Troubleshoot tier I technical issues

• Identify critical issues and escalate when required

• Maintain and update customer records when required

Benefits:

• Stay flexible

• Grow with us

• Keep the balance

• Diversity and Inclusion

• Proper Mental Health Care Laptop icon with blue borders Tech & Perks