Education Requirements:

• Bachelor’s degree in Mathematics, Statistics, Computer Science, or a related field

Experience Requirements:

• 4+ years of experience in software engineering

• 3+ years of experience in scripting language such as Python or Java

Responsibilities:

• Design and develop backend services and infrastructure in a cloud environment (AWS)

• Serve as a technical focal point for software development best practices and design of key components, services, and systems

• Take full ownership and responsibility for multiple development projects

• Research new technologies, create prototypes, and develop them into production functionalities

• Contribute to server-side development using microservices architecture, applying the latest industry trends

Experience Requirements:

• 3 years of technical support experience

Responsibilities:

• Provide Tier 2 technical support to our customers and internal teams through multiple channels, including phone, email, and chat

• Troubleshoot and resolve software, hardware, and network-related escalated issues with a deep understanding of networking protocols and configurations

• Diagnose and address remote network hardware concerns using command prompt and related tools

• Create and maintain comprehensive documentation such as user manuals, FAQs, and troubleshooting guides to support internal teams and clients

• Collaborate with cross-functional teams to solve complex technical issues, offering insights to improve products and processes