TheLoops
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About
TheLoops is an AI-powered platform designed to enhance customer experience (CX) operations. It connects various data sources like CRMs, knowledge bases, and ticketing systems to provide a comprehensive view, empowering teams to resolve challenges efficiently. The platform offers features such as AI Agent Copilot for guiding agents, auto-tagging and intelligent routing for faster ticket management, escalation prediction to prevent issues, proactive backlog management, AutoQA for quality assurance, predictive CSAT for real-time sentiment analysis, product feedback analysis, topic trend analysis, knowledge generation, and AI search. TheLoops boasts fast deployment, ease of use, scalability, and enterprise-grade security, with SOC 2 Type 2, GDPR, and HIPAA compliance. It is trusted by leading SaaS companies and offers Professional and Enterprise pricing plans with varying integrations and AI-driven insights.
Platform
Task
Features
• operational analytics
• engineering connectors
• csm connectors
• crm connectors
• proactive backlog mgmt
• predictive escalations
• auto-classification and routing
• auto-prioritization using sentiment and scoring
FAQs
How many Support agents should I have to start?
We recommend 25-30 Support agents as the baseline.
Can’t I just build this in house?
While AI may be more mainstream these days, it is not easy to build, train and maintain a platform of our sophistication in house. In order for McKinsey to create 1 use case alone, it took them a team of 12-16 data scientists over a period of 3 months. TheLoops is easy to turnkey.
How many Integrations are required to start?
You can start predicting with as little as 3 integrations–although many customers connect more to surface more insights.
How do you define CX?
At TheLoops, we believe CX is a team sport, impacted by the following: Support, Success, Product and Engineering.
Do you replace Customer Success tools?
We are not a replacement for Customer Success tools. Our AI does integrate with them to help you predict churn+more.
Pricing Plans
Professional
Unknown Price• Auto-prioritization using Sentiment and Scoring
• Auto-Classification and Routing
• Operational Analytics
• Predictive Escalations
• Proactive Backlog Mgmt
• CRM connectors
• CSM connectors
• Engineering connectors
• Log connectors
• Alert connectors
Enterprise
Unknown Price• Auto-prioritization using Sentiment and Scoring
• Auto-Classification and Routing
• Operational Analytics
• Predictive Escalations
• Proactive Backlog Mgmt
• CRM connectors
• CSM connectors
• Engineering connectors
• Log connectors
• Alert connectors
Job Opportunities
Marketing Campaign Strategist
TheLoops is an AI-powered platform that streamlines customer experience operations by connecting various data sources and providing AI-driven insights for efficient issue resolution.
Benefits:
Remote work
Seed-stage equity
Health, Vision and Dental
Generous PTO / sick leave
Female Founder/CEO
Experience Requirements:
2+ years in marketing, product messaging development, content strategy, go-to-market operations, or related field
Other Requirements:
Hubspot email marketing and Google analytics certified
BA/BS degree or equivalent experience in the tech sector
Responsibilities:
Product Expertise
Content Creation
Strategy and Testing
Sales Collaboration
Competitive Analysis
Show more details
GTM Project Specialist (Hubspot)
TheLoops is an AI-powered platform that streamlines customer experience operations by connecting various data sources and providing AI-driven insights for efficient issue resolution.
Benefits:
Remote work
Seed-stage equity
Health, Vision and Dental
Generous PTO / sick leave
Female Founder/CEO
Experience Requirements:
Must have prior experience with Hubspot
Other Requirements:
Must work in US time zone hours (PST)
Responsibilities:
Database management
Data entry
Project management
Meeting deadlines
Show more details
Account Manager
TheLoops is an AI-powered platform that streamlines customer experience operations by connecting various data sources and providing AI-driven insights for efficient issue resolution.
Benefits:
Remote work
Seed-stage equity
Health, Vision and Dental
Generous PTO / sick leave
Female Founder/CEO
Experience Requirements:
Experience selling B2B solutions across Enterprise and Mid-market accounts
Other Requirements:
Familiarity with CRM platforms and ticketing solutions
Past experience using Fathom, Linkedin Sales Navigator, Notion, and Hubspot
Understand and be proficient in the MEDDIC sales strategy
Responsibilities:
Understand prospect’s needs & articulate TheLoops value proposition
Develop pipeline and nurture opportunities
Run a tight sales cycle, negotiate contracts, and close deals while hitting quota
Monitor the competitive landscape across AI
Show more details
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