Education Requirements:

• An Engineering degree/diploma in CS/EE or a related field

Experience Requirements:

• Proven Experience in hardware & software installation and configuration in the recent past

Other Requirements:

• Able to work independently and get solutions in different environments

• Able to identify missing integrations, environmental issues and raise it with stakeholders

• Able to identify issues proactively and not wait for customers to report the issues

• Passionate about automation and ability to automate as many workflows as possible

• Familiarity with Linux, Networking and Administration, Configuration (3+ years)

• Familiarity with hardware as well as software deployments (3+ years)

• Prior experience on physical security systems (2+ years)

• Experience with Kubernetes (2+ years)

Responsibilities:

• Install and Configure the Client Computer Systems, NVR/VMS systems and Camera/Speaker modules based on the listed recommendations

• Familiarity with Linux Networking commands, Shell Script, VMS/NVR systems and Ansible+Jenkins

• Document and Keep track of all the tenants, installed modules (hardware, software) and 3rd party Systems

• Deploy new tenants as well as any incremental hardware/software upgrades for the customers

• Diagnose Software, Hardware or Networking Issues and mitigate ASAP

Benefits:

• Competitive salary and equity options

• Health, dental, and vision insurance

• Flexible work arrangements

• Opportunities for learning, growth, and professional development

Experience Requirements:

• 3-5 years of experience in customer success, account management, or a similar role, preferably in SaaS or AI-driven technology

Other Requirements:

• Familiarity with AI, security systems, or surveillance technology is a plus. Ability to work with NVR systems, cameras, and related technical setups is beneficial.

• Experience with Asana, Google Sheets, Slack, and other project tracking tools

• Background in physical security or SaaS solutions is highly desirable

• Start Up Experience is a huge plus

Responsibilities:

• Customer Onboarding

• Account Management

• Customer Advocacy

• Performance Monitoring

• Retention & Growth

Benefits:

• Friendly environment and a team of experts in the field

• Personal and professional development and growth opportunities

• Competitive salary

• Excellent social and welfare benefits such as healthy food options, Health Insurance, team buildings, company vacations etc

Experience Requirements:

• Fluent in Portuguese

• Experience in the iGaming sector is a huge advantage

• A background in B2B Account Management for a technology provider, B2C VIP Account Management, or CRM is a significant advantage

• Experience working with a technical product or a strong aptitude for learning complex technical concepts

• Excellent written and verbal communication skills with a keen ability to listen and understand client needs

Other Requirements:

• A customer-first mindset with high integrity and a collaborative team-player attitude

• Strong problem-solving abilities, able to work efficiently under pressure in a fast-paced environment

• Comfort working within a matrix organisation, collaborating across sales, product, customer support, and technical teams

• Self-driven, curious, and results-oriented

Responsibilities:

• Own the relationship with strategic business accounts from contract signing through the entire customer lifecycle

• Lead the onboarding process for new business customers, ensuring a smooth transition

• Drive product adoption by helping clients develop successful usage patterns

• Serve as the customer’s voice within Smartico, advocating for their business needs and goals

• Provide product training, ensuring clients are well-versed in the platform’s features

Benefits:

• An environment that fosters collaboration and teamwork

• Opportunities for personal and professional growth

• Competitive salary and comprehensive benefits package

Experience Requirements:

• Fluent in English and Ukrainian or Russian

• Experience in the iGaming sector is a huge advantage

• A background in B2B Account Management for a technology provider, B2C VIP Account Management, or CRM is a significant advantage

• Experience working with a technical product or a strong aptitude for learning complex technical concepts

• Excellent written and verbal communication skills with a keen ability to listen and understand client needs

Other Requirements:

• A customer-first mindset with high integrity and a collaborative team-player attitude

• Strong problem-solving abilities, able to work efficiently under pressure in a fast-paced environment

• Comfort working within a matrix organisation, collaborating across sales, product, customer support, and technical teams

• Self-driven, curious, and results-oriented

Responsibilities:

• Own the relationship with strategic business accounts from contract signing through the entire customer lifecycle

• Lead the onboarding process for new business customers, ensuring a smooth transition

• Drive product adoption by helping clients develop successful usage patterns

• Serve as the customer’s voice within Smartico, advocating for their business needs and goals

• Provide product training, ensuring clients are well-versed in the platform’s features

Benefits:

• Competitive salary (USD)

• Stock Options

• Flexible remote-first work culture

• 3 weeks vacation

• Holiday season off between Christmas and New Year's Eve

Experience Requirements:

• 5+ years of experience, 2+ years managing relationships with big companies (Management Consulting, Customer Success, Account Management, or Business Development experience a plus)

• Analytical mentality

• Impressive executive presence and communication

• Strong leadership skills

• Ability to create structure in ambiguous situations and design effective processes

Other Requirements:

• Fluency in English is a plus

Responsibilities:

• Manage relationships with enterprise clients

• Drive user adoption

• Deliver and communicate ROI

• Be the voice of the customer

• Be a trusted partner for the customer

Benefits:

• Comprehensive health coverage (Medical, Dental, Vision)

• Free mental health therapy sessions

• Free One Medical, Tela-doc, and Health Advocate subscriptions

• Cost-savings on gynecology, fertility, and family-building care

• Equity award (stock options or RSUs depending on role and seniority), 401(k) retirement plan contributions match (or equivalent for those outside the US with defined contribution plans, if available in the country where the role is based, otherwise a company contribution to a government-sponsored plan may be available), Flexible time off, Paid parental leave, Annual department retreat, WFH equipment stipend (if remote)

Education Requirements:

• Bachelor's degree (or equivalent experience) in computer science or related field (for some roles)

Experience Requirements:

• 2+ years of experience in a technical support or customer-facing technical role (Technical Support Engineer)

• 5-7 years of enterprise experience with a minimum of 3 within a pre-sales environment (Solutions Engineer)

• 7+ years of growth marketing experience (Director of Growth Marketing)

• 8+ years of experience in a technical role such as software engineering, solution engineering, or machine learning (Developer Advocate)

• 5+ years of experience with a systems programming language like C/C++/Rust/Go, 5+ years of experience with designing and developing high performance distributed systems (Staff Database Engineer)

Other Requirements:

• Proficiency in two or more popular programming languages (Python, JavaScript, Java, Go, C) (Technical Support Engineer)

• Working knowledge of ML and AI (Technical Support Engineer)

• Experience with cloud providers (AWS, Azure, GCP) (Technical Support Engineer)

• Excellent written and verbal communication skills (Technical Support Engineer)

• Strong customer service and problem-solving skills (Technical Support Engineer)

• Ability to work independently in a fast-paced, team environment (Technical Support Engineer)

• Preference for experience working with LangChain, LlamaIndex, OpenAI, Cohere, and other Pinecone integrations (Technical Support Engineer)

• Outstanding presenting skills to both technical and executive audiences (Solutions Engineer)

• Broad range of experience within large-scale Database and/or Data Warehouse technology, ETL, analytics and cloud technologies (Solutions Engineer)

• Hands-on expertise with SQL and SQL analytics (Solutions Engineer)

• Ability to connect a customer’s specific business problems and Pinecone’s solutions (Solutions Engineer)

• Broad knowledge of cloud platforms; AWS, Azure & GCP is preferred (Solutions Engineer)

• University degree in computer science, engineering, mathematics or related fields or equivalent experience preferred (Solutions Engineer)

• Skills in Data Science and Data Applications Development, including knowledge of; Scala, Python and JavaScript is a bonus (Solutions Engineer)

• Ability to build and scale growth marketing programs targeted at developers (Director of Growth Marketing)

• Curiosity and courage to ask “what if?” and question all assumptions (Director of Growth Marketing)

• Both an analytical and creative approach to driving traffic and maximizing conversions (Director of Growth Marketing)

• Comfort working in a fast-paced and loosely structured (startup) environment with a high degree of autonomy (Director of Growth Marketing)

• Burning desire to make a measurable impact on growth (Director of Growth Marketing)

• Superb communication and interpersonal skills to successfully work with other teams to test and implement changes (Director of Growth Marketing)

• Track record of building and/or scaling successful and efficient growth marketing programs including paid, organic, and email (Director of Growth Marketing)

• Startup experience (Director of Growth Marketing)

• Experience at a data/infrastructure, AI/ML, or developer-tools company (Director of Growth Marketing)

• Experience owning the company website or a significant portion of it (Director of Growth Marketing)

• Proficient with HubSpot marketing platform, Heap Analytics or similar analytics tool, Google Ads, LinkedIn Ads (Director of Growth Marketing)

• Fluency with the modern AI stack: LLMs, vector databases, evaluation tools, etc. (Developer Advocate)

• Superb written and verbal communication skills (Developer Advocate)

• Ability to travel 10–20% of the year throughout the US for events (Developer Advocate)

• Experience leading a product marketing team for a deeply technical product (Director of Product Marketing)

• Exceptionally high standards for your and your team’s work (Director of Product Marketing)

• Comfort working in a fast-paced (startup) environment with a high degree of autonomy (Director of Product Marketing)

• Passion for marketing deeply technical products to a technical audience (Director of Product Marketing)

• Burning desire to make a meaningful impact on the growth of the company and the AI industry (Director of Product Marketing)

• Superb communication and interpersonal skills to successfully work with colleagues, customers, and partners (Director of Product Marketing)

• A passion for technology (Staff Database Engineer)

• Strong foundations in databases and operating systems (Staff Database Engineer)

• Excellent problem-solving skills and attention to detail (Staff Database Engineer)

• Strong communication and collaboration skills, with the ability to work effectively in a fast-paced, dynamic environment (Staff Database Engineer)

• Experience with Rust programming (Staff Database Engineer)

• Expertise working with one of AWS/GCP/Azure cloud platforms (Staff Database Engineer)

• Knowledge and experience in distributed systems and micro-services architecture (Staff Database Engineer)

Responsibilities:

• Provide technical support to customers, including troubleshooting complex technical issues (Technical Support Engineer)

• Manage and resolve customer inquiries in a timely and effective manner (Technical Support Engineer)

• Identify areas of improvement for customer experience (Technical Support Engineer)

• Ideate and implement strategies for improving and scaling support processes (Technical Support Engineer)

• Build tools and automation to optimize our workflows (Technical Support Engineer)

Experience Requirements:

• +3 years of experience in relevant roles: Data/Product analyst (must be highly technical)

• Excellent interpersonal and communication skills.

• Product experience and/or product mindset – an advantage.

• Ability to work as part of an agile and quickly growing team-

• SQL – High proficiency. Python (Pandas, Numpy) Proficiency in English

Responsibilities:

• Data is the underlying asset of our vision. You will directly impact the core value of the product, which is already used by major brands.

• You’ll be prioritizing and designing product features (not dashboards), yet you will also work closely with our customers to understand how data is leveraged to make decisions, learn which insights are valued, etc. This wide perspective will put you in a key position to shape the strategy of the growing product, and define its KPIs.

• Model data within the Loops platform based on business context and customer KPIs to deliver growth insights. This includes building and defining tools to automate and enhance the integration process, such as scripts for automated data discovery, data pipelines, and validation.

• As part of the pre-sales department, you'll lead PoCs with top global companies. This diverse, fast-paced role offers exciting opportunities to work with various industries and make a significant impact. You play a key role in bridging customer needs to our solutions.

• If you’re interested, you will also have the opportunity of diving into the world of ML led by our excellent Data Science team, taking an active part in structuring the models which run behind our product’s engine

Benefits:

• Competitive cash compensation + equity package

• Full Medical, Dental and Vision Health Coverage

• Computer and workspace enhancements

• Monthly stipend for mental and physical health

• 401(k) plan (non-matching)

Experience Requirements:

• 1+ Years in Sales, Customer Success, or Customer Support

Other Requirements:

• Comfort with High-Volume Communication

• Excellent Written and Verbal Communication Skills

• Passion for Driving Positive Growth

• Advanced Time Management Skills

• Experience in Agile, Startup Environments

• Growth Mindset

Responsibilities:

• Customer Portfolio Management

• Growth Strategy and SMB Consulting

• High-Volume Communication

• Relationship Building

• Upselling and Feature Adoption

Education Requirements:

• Master’s Degree in Computer Science, Computer Applications, Computer Information Systems or Related

Experience Requirements:

• 2 years experience as a Data Analyst, Data Architect or related

Other Requirements:

• Travel/relocation to various unanticipated client sites within the United States is required

Responsibilities:

• Design databases to support business applications

• Collaborate with system architects

• Develop data models for applications

• Set up database dusters, backup, or recovery processes

• Create and enforce database development standards

Education Requirements:

• Bachelor’s Degree in Business Administration, Computer Science, Information Technology, or a related field

Experience Requirements:

• 3 years of experience as a Business Analyst, Data Analyst, or related role

Other Requirements:

• Travel/relocation to various unanticipated client sites within the United States is required

Responsibilities:

• Analyze business requirements and translate them into technical specifications and solutions

• Collaborate with system architects, software developers, and design analysts

• Develop and document detailed business requirements, functional specifications, and process maps

Benefits:

• Full-time, remote position

• Competitive salary

• Collaborative and supportive team environment

• Flexible work schedule to promote work-life balance

• Company-sponsored work trips

Education Requirements:

• B.Tech, BCA, B.Sc(Computers and Stats)

Experience Requirements:

• 0-2 years of relevant experience

Other Requirements:

• Analytical Skills

• Problem-Solving

• Python

• SQL

• Excel

• Data Processing

• Data Cleansing

• API Testing

• Unit Testing

• Big Data

• CI/CD

• GIT

Responsibilities:

• Gather, process, and update spatial data using GIS tools, particularly QGIS

• Work with OpenStreetMap (OSM) data models and large spatial datasets to improve data quality and accuracy

• Utilize mapping services such as Google Maps, HERE, and OSM for mapping and research projects

• Develop and maintain automated data pipelines using Python and other tools to process large datasets efficiently

• Implement and improve ETL workflows, ensuring clean, structured, and high-quality data for analysis and downstream applications

Benefits:

• Nice work environment

• Competitive Salary

• Health Insurance

• Stock Options

• Annual Company Trip in a secret location

Experience Requirements:

• 3+ years of experience in customer success, account management, or a similar customer-facing role, preferably in a SaaS environment

• Exceptional relationship-building skills

• Strong organizational skills

• Excellent written and verbal communication skills

Responsibilities:

• Own and manage a portfolio of customer accounts

• Act as a trusted advisor

• Lead the onboarding process for new customers

Benefits:

• Flexible PTO

• Meal & Wellness Stipend

• Parental Leave

• Remote Work Stipend

• 401k Matching

Benefits:

• Flexible hours

• Remote work

• Contribute to a greener future

Experience Requirements:

• Previous experience in customer or technical support

Other Requirements:

• Passion for sustainability

• Strong communication skills

Responsibilities:

• Assist users with technical issues

• Troubleshoot problems

• Test new app features

• Be the go-to for all things tech-related

Benefits:

• Competitive salary and equity

• 401(k) with the highest match legally allowed

• Top-tier health, dental, hospital, accident and vision insurance

• Relocation reimbursement to move to NYC

• Fast-paced learning environment

Education Requirements:

• Juris Doctor or equivalent

Experience Requirements:

• Minimum of 3 years in a relevant legal or regulatory field, such as law firm practice, or finance, insurance or healthcare industry legal/compliance roles

Other Requirements:

• Exceptional written communication skills

• A strong interest in LLMs

Responsibilities:

• Provide Expertise

• Team Leadership

• Regulatory Analysis

• Issue Identification and Remediation

• Prompt Engineering

Benefits:

• Competitive salary and equity

• 401(k) with the highest match legally allowed

• Top-tier health, dental, hospital, accident and vision insurance

• Relocation reimbursement to move to NYC

• Fast-paced learning environment

Experience Requirements:

• Minimum of 2 years in a relevant legal or regulatory field, such as financial, insurance or healthcare regulation

Other Requirements:

• Exceptional written communication skills

• A strong interest in LLMs

Responsibilities:

• Regulatory Analysis

• Issue Identification and Remediation

• Prompt Engineering

• Customer and Internal Support

Benefits:

• Health coverage (100% covered)

• Guideline 401K (after 3 months)

• Flexible PTO

• Stock options

Education Requirements:

• Bachelor's degree in computer science, information technology, or related field (preferred)

Experience Requirements:

• 3+ years in a technical support role (SaaS or technology company preferred)

Responsibilities:

• Respond to customer inquiries

• Troubleshoot platform issues

• Diagnose and resolve technical issues

• Maintain understanding of Ask Sage platform

• Communicate effectively with customers

Benefits:

• Health coverage (100% covered)

• Guideline 401K (after 3 months)

• Flexible PTO

• Stock options

Experience Requirements:

• 3+ years in technical customer success, technical account management, or related role (preferably within government agencies)

• Strong understanding of generative AI technologies and their applications

• Experience working within the government or as a government contractor

Other Requirements:

• Background Check

• US Citizenship

• Reference Checks

• Personal Interviews

Responsibilities:

• Serve as technical point of contact for clients

• Understand Ask Sage platform capabilities

• Guide clients on platform use

• Conduct training sessions

• Work with cross-functional teams to address customer needs

Benefits:

• Health, Dental & Vision

• Competitive Pay

• 401k Matching

• Commuter Benefits

• Life Insurance

Experience Requirements:

• 6+ years of experience in the analytics space

• Experience at B2C technology companies - particularly around user onboarding, user journey flows, and/or monetization analytics

Other Requirements:

• You are comfortable actively defining a strategy and roadmap in partnership with our product, design, and tech leads

• A deep understanding of experimental design and statistics and can leverage that for analysis and assessment of A/B tests

• A strong SQL background

• Expertise in building self-service data visualization tools (e.g., Looker, Tableau, Power BI)

• Excellent communication skills

Responsibilities:

• Lead the relationship between the Data team and the NUX product group

• Be the expert on the new user experience

• Float from thinking about big strategic data questions to getting your hands dirty building out the processes, systems, tools, and analyses that answer those questions

• Translate complex analytical findings into clear and concise reports, dashboards, and presentations for stakeholders at all levels of the organization

• Partner with engineering teams to model and assess the data created by new user experiences

Experience Requirements:

• 2+ years of technical support in SaaS companies with a focus on real-time production systems

Other Requirements:

• Customer experience focused; the ability to communicate effectively both verbally and in writing with customers as well as with internal engineers

• Strong experience with at least two of the following languages/frameworks: Python, Java/Android, Ruby, Go, Node, C/C++, Objective-C/Swift, C#

• Extensive experience and skills in debugging and troubleshooting issues

• Working knowledge of Kubernetes a plus

• Excellent project management skills and the ability to stay calm, prioritize, and deliver in a fast-paced work environment

• Deep understanding of third-party integrations, API

• Experience diagnosing and solving networking issues

• Familiarity with virtualized infrastructure

• Practical, day-to-day experience with Linux and proficient at the command line

• Experience with GIT and working with Github repositories and Github PR requests a plus

• Strong database skills with the expertise to write and update SQL queries with ease and in-depth log analysis capabilities

• Knowledge of and experience with security infrastructure and concepts like public-key encryption, keystores, and certificate chains and management

Responsibilities:

• Develop and maintain an in-depth knowledge of Illuminate Products, SDKs, and Infrastructure

• Implement configuration and software installations which meet the requirements of our clients

• Work with Hospitals and Hospital systems to ingest and confirm quality of data relevant to our products

• Manage our Support desk with other teammates a rotating basis

• Working in an on-call rotation on weekends and holidays