Smartico.ai
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About
Smartico.ai is a unified CRM automation and gamification platform for iGaming businesses. It offers tools for automating customer interactions, adding game-like features to enhance user engagement, managing rewards and promotions, providing free-to-play mini-games, and managing multi-provider jackpot systems. The platform uses AI models to predict customer behaviors and engagement patterns, helping optimize engagement and prevent churn. Smartico boasts effortless integration with various providers and platforms. The company emphasizes personalized engagement, flexible rewards, multi-brand management, and expert support. They offer onboarding and training, dedicated success managers, and reliable support. Customer testimonials highlight its seamless backoffice, incredible team, and fast, effective communication.
Platform
Features
• predictive modeling
• gamification
• ai models
• crm automation
• bonus engine
• f2p minigames
• jackpot
• ltv prediction (lifetime value prediction), churn prediction, rfm segmentation, dynamic bonuses, loyalty programs, free-to-play games, behavior-based triggers, optimal timing model, centraliz
FAQs
How is Smartico priced?
Our pricing is based on monthly active users, offered in tiers. The package includes both CRM automation and gamification, together with a dedicated Success Manager who supports you from day one.
Does the price include both CRM and gamification?
Yes. With Smartico, you get both CRM automation and gamification as part of the same platform.
Is there a trial version or demo available?
We don’t offer a trial version, but we’re happy to provide a detailed demo.
How long does it take to integrate Smartico?
Integration is usually handled by us and takes about 3 weeks.
Do I need my own email or SMS gateway?
If you already have a gateway you like, perfect. We’re integrated with many options and can easily add new ones free of charge. If you don’t have one, we can provide a gateway for a competitive price.
Can Smartico support multiple brands in one system?
Yes! Smartico allows you to operate and manage multiple brands within a single instance.
Is Smartico really this simple to use?
Absolutely. Smartico is designed to simplify operations for iGaming operators.
What is the onboarding process like with Smartico?
Our onboarding process is straightforward and hands-on. It begins with a live demo to showcase Smartico in action.
Job Opportunities
Customer Success Manager (Portuguese)
Smartico.ai is an all-in-one CRM and gamification platform for iGaming, offering automation, hyper-personalization, and player engagement tools to improve retention.
Benefits:
Friendly environment and a team of experts in the field
Personal and professional development and growth opportunities
Competitive salary
Excellent social and welfare benefits such as healthy food options, Health Insurance, team buildings, company vacations etc
Experience Requirements:
Fluent in Portuguese
Experience in the iGaming sector is a huge advantage
A background in B2B Account Management for a technology provider, B2C VIP Account Management, or CRM is a significant advantage
Experience working with a technical product or a strong aptitude for learning complex technical concepts
Excellent written and verbal communication skills with a keen ability to listen and understand client needs
Other Requirements:
A customer-first mindset with high integrity and a collaborative team-player attitude
Strong problem-solving abilities, able to work efficiently under pressure in a fast-paced environment
Comfort working within a matrix organisation, collaborating across sales, product, customer support, and technical teams
Self-driven, curious, and results-oriented
Responsibilities:
Own the relationship with strategic business accounts from contract signing through the entire customer lifecycle
Lead the onboarding process for new business customers, ensuring a smooth transition
Drive product adoption by helping clients develop successful usage patterns
Serve as the customer’s voice within Smartico, advocating for their business needs and goals
Provide product training, ensuring clients are well-versed in the platform’s features
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Java Engineer
Smartico.ai is an all-in-one CRM and gamification platform for iGaming, offering automation, hyper-personalization, and player engagement tools to improve retention.
Benefits:
Friendly environment and a team of experts in the field
Personal and professional development and growth opportunities
Competitive salary
Excellent social and welfare benefits such as healthy food options, Health Insurance, team buildings, company vacations etc
Experience Requirements:
3+ years of experience in Java or Java EE
Other Requirements:
Handle multiple tasks with ease
From client-server applications to relational databases and Big Data technologies, your skill set includes it all
Believe in Work & Fun
Responsibilities:
Actively participate in the software design process and bring those designs to life
Ensure the scalability and performance of the services you develop
Immerse yourself in our business domain, master new technologies, and stay ahead of the curve
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DevOps Engineer
Smartico.ai is an all-in-one CRM and gamification platform for iGaming, offering automation, hyper-personalization, and player engagement tools to improve retention.
Benefits:
Friendly environment and a team of experts in the field
Personal and professional development and growth opportunities
Competitive salary
Excellent social and welfare benefits such as healthy food options, Health Insurance, team buildings, company vacations etc
Experience Requirements:
Experience with administration of Linux operating systems and good understanding of networking concepts
Ansible
Monitoring and Logging tools knowledge (Zabbix, GL, ELK)
Experience with CI/CD Tools (GitLab/Jenkins)
Scripting experience – Bash
Other Requirements:
Understanding of source control and build system tools (git, maven,…)
Responsibilities:
Establish development, staging, and production environments for our company software platform
Install, configure, and automate both system and application software to streamline operations and increase reliability
Deeply understand software requirements and the intricacies of our company-developed products to align operational tasks with business goals
Act as a liaison between developers and other stakeholders, effectively communicating issues and contributing to the resolution process
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