Hakimo

Benefits:

• Competitive salary and equity options

• Health, dental, and vision insurance

• Flexible work arrangements

• Opportunities for learning, growth, and professional development

Experience Requirements:

• 3-5 years of experience in customer success, account management, or a similar role, preferably in SaaS or AI-driven technology

Other Requirements:

• Familiarity with AI, security systems, or surveillance technology is a plus. Ability to work with NVR systems, cameras, and related technical setups is beneficial.

• Experience with Asana, Google Sheets, Slack, and other project tracking tools

• Background in physical security or SaaS solutions is highly desirable

• Start Up Experience is a huge plus

Responsibilities:

• Customer Onboarding

• Account Management

• Customer Advocacy

• Performance Monitoring

• Retention & Growth

Education Requirements:

• Bachelor’s degree in Business Administration, Project Management, or a related field

Experience Requirements:

• Proven experience as a Project Manager or similar role, preferably in a fast-paced, dynamic environment

• Demonstrated experience with project management tools, specifically Asana

Other Requirements:

• Exceptional organizational and multitasking skills

• Strong attention to detail with an OCD-like approach to task management

• Excellent communication and interpersonal skills

• Ability to work under pressure and handle multiple tasks simultaneously

• Willingness to work flexible hours to coordinate with a team based in India

• Availability for night shifts as needed to ensure seamless collaboration

• Project Management Professional (PMP) certification is a plus

Responsibilities:

• Task Management

• Project Planning and Execution

• Team Coordination

• Problem Solving

• Quality Assurance

Education Requirements:

• Bachelor's Degree in Forensics, Operations, Physical Security or a related field

Experience Requirements:

• At least 5-7 years of experience in a customer support/security environment, with at least 3 years in a supervisory role

Other Requirements:

• Proven ability to manage multiple projects simultaneously with strict attention to detail

• Strong interest in security services and operations

• Excellent verbal and written communication skills to interact effectively with a diverse group of stakeholders

• Strong problem-solving skills and the ability to work independently with minimal guidance

• Demonstrated experience in delivering client-focused solutions based on customer needs

• Working understanding of physical security and site protection

• Experience in managing a security operations center or similar environment

Responsibilities:

• Team Supervision and Management

• Operations Oversight

• Incident Management

• Client Relationship Management

• Partner GSOC Management