Benefits:

• Equity

• Hybrid working and flexible hours

• Health insurance & retirement savings

• Work from abroad 3 weeks each year

• Travel to London occasionally and work from our local office (for Belgium-based roles) or Ghent occasionally and work from our London office (for London-based roles). Learning and development opportunities

Education Requirements:

• Bachelor's Degree in Computer Science or Engineering (for internships, Junior Software Engineer, etc.)

Experience Requirements:

• 5+ years of experience in Customer Success Manager roles with B2B or B2C SaaS experience and large enterprise customers, or 5+ years in a consulting role within HR and/or skills space (for Enterprise Customer Success Manager)

• 5+ years in software engineering and/or data science, 2+ years of direct people management experience (for Engineering Manager)

• 3+ years of professional experience in pre-sales activities and/or implementing SaaS solutions (for Pre-Sales Engineer)

• 4+ years of experience in product marketing at a B2B SaaS company (for Product Marketing Manager)

• 4+ years of experience in a product role, experience building platform and/or API products (for Technical Product Manager)

Other Requirements:

• Fluent in Dutch (for Enterprise Customer Success Manager)

• Fluent in English (for all other roles)

• Based in Belgium (for some roles)

• Based in London (for some roles)

Responsibilities:

• Run targeted engagements to help customers derive maximum value from their skills data (for Enterprise Customer Success Manager)

• Foster a vibrant engineering team (for Engineering Manager)

• Lead in-depth technical discussions with potential clients (for Pre-Sales Engineer)

Education Requirements:

• Graduate/ Master’s in Computer Science

Experience Requirements:

• 6+ years

Other Requirements:

• Good to have experience in Telecom/Financial Domain

Responsibilities:

• Review requirements, specifications and technical design documents to provide timely and meaningful feedback

• Create detailed, comprehensive and well-structured test plans and test cases

• Estimate, prioritize, plan and coordinate testing activities

• Design, develop and execute automation scripts using open source tools

• Identify, record, document thoroughly and track bugs

Education Requirements:

• Graduate in IT or Computer Science

Experience Requirements:

• 10+ years in CPaaS or related industry

Responsibilities:

• AI Product Development

• Market Research & Analysis

• Requirement Gathering

• Competitive Analysis

• Data-Driven Insights

Benefits:

• Flexible Time Off

• Health, Dental and Vision

• Work Life Balance

Education Requirements:

• Relevant Bachelor’s degree

Experience Requirements:

• 2+ years experience in B2B organizations

Other Requirements:

• Strong empathy for customers AND passion for revenue and growth

• Ability to manage influence

• Excellent communication and presentation skills

• Deep understanding of value drivers

Responsibilities:

• Drive Customer Success Outcomes

• Increase renewal rates and reduce churn

• Influence future lifetime value

• Optimize Customer Lifecycle

• Manage Customer Success Activities

Benefits:

• Competitive salary package with performance-based bonuses

• Comprehensive health insurance coverage for you and your dependents

• Continuous learning and professional development opportunities

• Employee assistance program for mental health and well-being support

• Supportive and inclusive work culture promoting diversity and collaboration

Experience Requirements:

• 2+ years of experience in a customer support role, preferably in a B2B SaaS environment

Other Requirements:

• Technical knowledge of APIs

• Basic understanding of HTML and web technologies

• Experience using customer support platforms like Zendesk, Freshdesk

• Strong problem-solving skills

• Excellent verbal and written communication skills

• Ability to multitask and manage time effectively

Responsibilities:

• Manage customer inquiries through various support channels

• Diagnose and troubleshoot customer issues

• Assist customers in integrating Clickpost’s platform

• Document and log customer interactions

Benefits:

• Competitive salary package with performance-based bonuses

• Comprehensive health insurance coverage for you and your dependents

• Continuous learning and professional development opportunities

• Employee assistance program for mental health and well-being support

• Supportive and inclusive work culture promoting diversity and collaboration

Other Requirements:

• Basic understanding of networking fundamentals

• Knowledge of security concepts, tools

• Analytical mindset

• Willingness to learn

• Clear Communication

• Team Collaboration

Responsibilities:

• Assist in monitoring network traffic

• Support the implementation and management of security configurations

• Help maintain and improve endpoint protection tools

• Contribute to Identity and Access Management (IAM) processes

Benefits:

• Competitive salary package with performance-based bonuses

• Comprehensive health insurance coverage for you and your dependents

• Flexible working hours with Hybrid work arrangement

• Generous vacation and time off

• Continuous learning and professional development opportunities

Education Requirements:

• Bachelor’s or Master’s degree in Data Science, Statistics, Computer Science, or a related field

Experience Requirements:

• 2+ years of experience in data analysis

Other Requirements:

• Proficiency in Python

• Expertise in SQL

• Experience with visualization tools

• Strong understanding of statistical techniques

Responsibilities:

• Oversee the data infrastructure that supports carrier allocation decisions

• Ensure the accuracy, completeness, and reliability of data pipelines and reporting systems

• Analyze data to validate hypotheses about carrier performance and allocation strategies

• Build and maintain dashboards

Responsibilities:

• Investigating and responding to queries and issues

• Providing solutions to a wide range of tickets

• Escalating tickets to senior staff

• Working with peers and developers to solve issues

• Answering tickets via Livechat, phone, and email

Responsibilities:

• Enhance our AI-first support platform

• Revolutionize user experiences worldwide

Experience Requirements:

• Experiencia previa en roles de Customer Success, preferiblemente en el sector tecnológico

• Habilidad para gestionar relaciones con clientes de alto nivel, como CEOs y CTOs

• Conocimiento sólido de soluciones de infraestructura y tecnología (IaaS es un plus)

• Capacidad para trabajar en un entorno acelerado, enfocado en resultados

Other Requirements:

• Pasión por la tecnología

• Enfocado en crear relaciones a largo plazo con los clientes

Responsibilities:

• Guiar y apoyar a los CEOs y CTOs en la implementación de nuestras soluciones

• Mantener una relación constante y proactiva con los clientes para asegurar su éxito

• Identificar oportunidades de crecimiento y expansión dentro de las cuentas

• Ser la voz del cliente dentro de Blokay, proponiendo mejoras basadas en sus necesidades

Benefits:

• Professional coaching

• Robust training & development

• Competitive compensation packages

• Full benefits package

• Work-from-anywhere with the technology you need

Experience Requirements:

• May be new to the field or come to T4 with a few years of experience

Other Requirements:

• Jack or Jill-of-all-trades

• Turn ambiguous problems into well-defined strategies

• Come up with crazy ideas to solve seemingly impossible problems

• Have a history of overcoming adversity

Responsibilities:

• Research, develop, and inform client engagements

• Create a robust training & assessment program

• Develop client relationships

• Advise SMB CEOs, Private Equity Partners, and Fortune 500 Directors/VPs

• Rapidly develop your consulting skills and grow into opportunities to lead project workstreams

Benefits:

• Full support of your team to accomplish your goals

• Freedom and flexibility to choose how you work

• Endless opportunities to learn and grow in a fun, fast-paced, and open environment

Education Requirements:

• BS or MS Degree in Computer Science or equivalent experience

Experience Requirements:

• 3-5 or more years of experience leading Customer Service at an Enterprise SaaS (ideally iPaaS company)

• Previous startup experience that required you to work at a fast pace, with shifting priorities and driving results quickly.

• Ability to approach problems analytically and solve them quickly, using critical thinking and by drawing upon technical skills developed over years of experience coding or resolving technical issues

• Excellent communication skills, both verbal and written, with the ability to adapt with the right voice to customers, team members and peers

• Experience working as part of a globally distributed company, and managing globally distributed team members

Responsibilities:

• A builder at heart, you will quickly ramp up by immersing yourself into the Tray.ai product on the road to being a super-user, gaining an immediate understanding of its capabilities, strengths and uses. This will be essential to appreciate what each customer is attempting and how their goals and needs match with the product offering.

• As you get to know your team and inventory existing talent, you look to strengthen it by identifying strong new talent in the marketplace as well as upleveling existing team members. You know how to build a camaraderie that encourages collaboration that emanates outside the team.

• You will promote a culture within the team around ever-faster issue resolution. This will require a strong team, strong process, and bringing your own technical skills and sensibilities to bear where needed. You will continually hone the team’s processes, striving to implement ever-evolving strategies for identifying and resolving customer escalations in a timely and effective manner. Operational excellence is a matter of pride for you.

• You will be a present and trusted leader for your team, encouraging their growth and development. You will encourage their curiosity and expect and support them to keep apace with new product features and developments within industry around automation and AI. You treat your responsibility for the success and well-being of your team of support engineers as high priority.

• You will always have a leadership presence, providing reporting and analysis on customer health, risk and growth, and present insights to the executive team to inform and determine business decisions. You will build a strong alliance with Engineering, Security, and GTM teams as you work hand-in-hand to resolve key issues, or drive key improvements - all with customers' needs at the forefront

Benefits:

• Fully remote work environment

• Work from home budget

• Dedicated learning time and budget

• In-person Overstory team gatherings

Experience Requirements:

• You have been in startup environments, preferably working on complex enterprise solutions

• 5+ years of experience in a customer facing role. In this role you have successfully managed projects from start to finish.

• Commercial experience that has led to business growth. This was in either customer success, consulting, project management or equivalent roles.

• Experience working with technical and non-technical stakeholders.

Other Requirements:

• Exceptional presentation skills and as comfortable meeting with senior stakeholders (VPs and CEOs) as industry experts and product end users (utility foresters)

• You have a driving license

Responsibilities:

• Manage 10-15 accounts primarily based in the US.

• New customer onboarding, including organizing and leading the customer kick-off, discovery calls and coordinating external and internal progress calls to managing expectations and preparing customer deliveries.

• Build and maintain the relationship with existing customers, understanding their evolving needs and what drives success for them.

• Coordinate with the technical delivery lead to ensure feasible planning and execution.

• Work closely with the product team to inform the product roadmap

Benefits:

• Fully remote work environment

• Work from home budget

• Dedicated learning time and budget

• In-person Overstory team gatherings

Experience Requirements:

• You have been in startup environments, preferably working on complex enterprise solutions

• 5+ years of experience in a customer facing role. In this role you have successfully managed projects from start to finish.

• Commercial experience that has led to business growth. This was in either customer success, consulting, project management or equivalent roles.

• Experience working with technical and non-technical stakeholders.

Other Requirements:

• Exceptional presentation skills and as comfortable meeting with senior stakeholders (VPs and CEOs) as industry experts and product end users (utility foresters)

• You have a driving license

Responsibilities:

• Manage 10-15 accounts primarily based in the US.

• New customer onboarding, including organizing and leading the customer kick-off, discovery calls and coordinating external and internal progress calls to managing expectations and preparing customer deliveries.

• Build and maintain the relationship with existing customers, understanding their evolving needs and what drives success for them.

• Coordinate with the technical delivery lead to ensure feasible planning and execution.

• Work closely with the product team to inform the product roadmap

Benefits:

• Fully remote work environment

• Work from home budget

• Dedicated learning time and budget

• In-person Overstory team gatherings

Experience Requirements:

• You have been in startup environments, preferably working on complex enterprise solutions

• 5+ years of experience in a customer facing role. In this role you have successfully managed projects from start to finish.

• Commercial experience that has led to business growth. This was in either customer success, consulting, project management or equivalent roles.

• Experience working with technical and non-technical stakeholders.

Other Requirements:

• Exceptional presentation skills and as comfortable meeting with senior stakeholders (VPs and CEOs) as industry experts and product end users (utility foresters)

• You have a driving license

• You are fluent in Spanish and English

Responsibilities:

• Manage 10-15 accounts primarily based in Latin America and the US.

• New customer onboarding, including organizing and leading the customer kick-off, discovery calls and coordinating external and internal progress calls to managing expectations and preparing customer deliveries.

• Build and maintain the relationship with existing customers, understanding their evolving needs and what drives success for them.

• Coordinate with the technical delivery lead to ensure feasible planning and execution.

• Work closely with the product team to inform the product roadmap

Benefits:

• Additional paid day off for your birthday and wellness days

• Full gym access in our Melbourne location and Sydney TBC..

• A generous personal development budget of $500 per annum

• Learn from some of the best engineers and creatives, joining a diverse team

Other Requirements:

• You’ll need to be impeccably sharp, omnitalented and humble

• You’ll bear the existential weight of the company as much as the founders & early employees

• If you’re the right fit - you’ll love every moment of it

• You’re looking for uncapped growth

• You don't want to be limited by yearly promotion programs and the general lameness of the corporate world

Responsibilities:

• Be a problem solver - find inefficiencies in our operational processes (anything from CRM to Billing) and fix them

• Strike the right balance between proactiveness and reactiveness in an extremely fast paced environment

• Empower our midsize customer success groups through onboarding, training and support processes to engage and activate clinicians

• Develop scalable strategies to increase user engagement and satisfaction, fostering long-term relationships

• Offer above-and-beyond support to our wonderful community of clinicians

Education Requirements:

• Bachelor’s Degree (BA/BS) in exact sciences, marketing, business, or related field

Experience Requirements:

• At least 1 year of experience handling campaigns and working on buying platforms, such as Facebook/Twitter/TikTok/Outbrain/Taboola/Gemini

• Experience in media buying using arbitrage-based model

• Proficiency in Excel, analytical skills and experience working with large sets of data

Other Requirements:

• Exceptional written and oral communication skills in English

• Self-motivated, goal-oriented, and problem solver

Responsibilities:

• Develop overall strategy, innovation, optimization, and ROI analysis

• Responsible for large-scale budget and large-scale campaigns

• Manage PPC campaigns and channels, industry research, account structure, performance analyses, optimization, bid management, and spend allocation

• Create and maintain testing plans across all campaigns including bidding, and landing page

• Develop and maintain a monthly media plan across all campaigns

Experience Requirements:

• Strong analytical skills

• Ability to synthesize large volumes of data

• Experience with quantitative and qualitative data analysis methods

• Excellent communication and presentation skills

Responsibilities:

• Supporting senior leadership on research projects

• Meeting client needs across topics such as misinformation, climate, public health and international democracy

• Synthesizing large volumes of data and information into actionable insights and recommendations

• Analyzing and communicating complex information in concise and digestible formats

Benefits:

• Unusual, socially conscious projects

• Little bureaucracy

• Travel to exotic places around the world

Experience Requirements:

• Residency in Malawi.

• 5 years of experience working as a paid HDA in Malawian health clinics or communities.

• 3 years of experience working as a supervisor of HDAs.

• Native fluency in both English and Chichewa.

• Patience.

Other Requirements:

• Emotional intelligence and strong face-to-face communications skills.

• Strong knowledge of ScanForm.

• Knows HIV guidelines and the 3-test algorithm by heart.

• Strong logical reasoning and attention to detail.

• Composing field reports and summaries.

• Ability to listen carefully to our clients and communicate their desires accurately back to the team.

• Enthusiasm for improving health care and data management for patients, nurses, and doctors.

• Highly preferred full-time employment of at least 40 hours per week. Promising students with exceptional skills should contribute at least 24 hrs/week.

• Good fluency in English speaking and writing (typing > 35 wpm).

• Critical thinking skills, expressiveness, and team-oriented attitude.

• And you have to care about the work that you do!

Responsibilities:

• Provision of technical support, and assistance to governments with data quality monitoring and evaluation. Identify problems, diagnose causes, and resolve or delegate tickets to appropriate staff.

• Remote technical assistance guided by data, answering phone calls reactively, and also making phone calls pro-actively, to improve data quality

• In-person training and mentorship during regular site supervision nationwide