ClickPost
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About
ClickPost is an AI-driven post-purchase platform designed to help e-commerce retailers transform the shipping and delivery phase into a powerful retention engine. While most brands treat the period between purchase and delivery as a passive waiting phase, ClickPost uses artificial intelligence to create hyper-personalized experiences. The platform offers a unified dashboard to manage over 500 carrier integrations, providing real-time tracking that reduces "Where is my order?" (WISMO) queries by up to 56%. By turning functional tracking pages into branded storefronts, retailers can deliver contextual messages, smart product recommendations, and product-specific care intelligence that keeps customers engaged long after they have hit the "buy" button. The core of ClickPost's intelligence lies in its ability to analyze historical customer data, including lifetime value (LTV), return frequency, and order history. This allows brands to implement segmented return policies—providing VIP treatment to loyal customers while setting necessary boundaries for "serial returners." This data-driven approach has been shown to convert up to 33% of returns into exchanges, preserving revenue and increasing customer satisfaction. Furthermore, the platform features an AI email generator that crafts personalized shipping updates. These messages go beyond standard text to include style tips and care instructions, leveraging the high open rates of shipping confirmations to drive additional sales and brand affinity. For logistics operations, ClickPost streamlines the pre-dispatch process through smart carrier allocation. Instead of manual selection, an automated algorithm identifies the best carrier for every order based on pre-defined business logic, cost-effectiveness, and delivery speed. The platform also includes comprehensive NDR (Non-Delivery Report) management and delivery date prediction tools. With a global reach spanning over 30 countries and processing 50 million shipments monthly, the system provides boardroom-ready reports and actionable analytics that allow logistics teams to refine their strategies and improve Net Promoter Scores (NPS) by up to 28%. ClickPost is ideal for medium-to-large e-commerce enterprises and global brands looking for a scalable operating system for commerce. It stands out from competitors through its deep focus on the entire post-purchase lifecycle—not just shipping, but also returns, exchanges, and AI-driven communication. Its seamless integration with major storefronts like Shopify and Magento, combined with its robust security certifications (SOC, GDPR, ISO), makes it a reliable choice for high-volume retailers who need to balance operational efficiency with a premium customer experience.
Pros & Cons
Supports over 500 carrier integrations through a single API.
Reduces WISMO queries by up to 56% through real-time tracking updates.
Converts up to 33% of returns into exchanges using intelligent segmentation.
Provides comprehensive security compliance with SOC, GDPR, and ISO certifications.
Processes over 50 million shipments monthly, demonstrating high scalability for global brands.
Pricing information is not publicly available and requires booking a demo.
The platform may be overly complex for very small businesses with low shipment volumes.
Use Cases
E-commerce logistics managers can automate carrier selection using smart allocation algorithms to reduce shipping costs and improve delivery speeds.
Customer success teams can decrease the volume of WISMO tickets by providing shoppers with hyper-personalized, real-time tracking pages.
Retention marketers can leverage shipping confirmation emails to deliver AI-generated style tips and product recommendations.
Retail operations teams can implement tiered return policies that favor high-LTV customers while mitigating losses from serial returners.
Platform
Features
• ai email generator
• smart carrier allocation
• multi-carrier integration
• real-time shipping notifications
• ndr management
• delivery date prediction
• personalized tracking pages
• ai-powered returns management
FAQs
How many carriers does ClickPost integrate with?
ClickPost provides a single API that integrates with over 500 carriers globally. This allow retailers to manage all their shipping partners through a unified dashboard.
How does the AI returns management work?
The AI analyzes customer data such as lifetime value and return frequency to help brands apply segmented policies. It can offer VIP treatment to high-value customers while automating restrictions for frequent returners.
Can ClickPost help reduce customer support inquiries?
Yes, it provides real-time tracking and proactive notifications, which can reduce "Where is my order?" (WISMO) queries by up to 56%.
Does ClickPost integrate with Shopify?
Yes, ClickPost offers specific apps for Shopify, including a Returns App and an Order Editing App, to streamline the post-purchase process for Shopify stores.
What kind of personalization is available on tracking pages?
Tracking pages can include contextual messaging, smart product recommendations for complementary items, and specific care intelligence tailored to the products purchased.
Pricing Plans
Custom
Unknown Price• Multi-Carrier Integration (500+)
• AI Post-Purchase Experience
• Returns and Exchanges Management
• Carrier Allocation Algorithm
• Shipment Tracking Dashboard
• NDR & NPR Management
• Analytics and Reporting
• Shopify & Magento Integrations
Job Opportunities
Product Implementation Specialist- US Shift
Optimize e-commerce post-purchase journeys with AI-powered tracking pages, intelligent returns management, and personalized shipping updates to boost loyalty.
Benefits:
Join a winning team
Autonomy and trust
Impact and growth
Education Requirements:
Bachelor's or Master’s degree in Engineering, Business, or a related field
Experience Requirements:
1–3 years of experience in SaaS onboarding, client success, or product implementation (startups preferred)
Other Requirements:
Strong communication skills
Proficient in Advanced Excel (Pivot tables, formulas, dashboards) and Excel Macros/VBA
Analytical, proactive, and solutions-oriented mindset
Comfortable with travel—willing to visit client sites and warehouses
Responsibilities:
Collaborate with ecommerce and logistics clients to understand their business needs
Own and manage your portfolio of clients from onboarding through implementation and go-live
Conduct regular client visits to map operational workflows
Deliver client training, live demos, and onboarding sessions
Work cross-functionally with Sales, Product, and Engineering teams
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Technical Support Specialist
Optimize e-commerce post-purchase journeys with AI-powered tracking pages, intelligent returns management, and personalized shipping updates to boost loyalty.
Benefits:
Competitive salary package with performance-based bonuses
Comprehensive health insurance coverage
Continuous learning and professional development opportunities
Employee assistance program for mental health
Supportive and inclusive work culture
Experience Requirements:
2+ years of experience in a customer support role, preferably in a B2B SaaS environment
Other Requirements:
Technical knowledge of APIs
Basic understanding of HTML and web technologies
Familiarity with JSON and XML formats
Experience using customer support platforms like Zendesk or Freshdesk
Strong problem-solving and communication skills
Responsibilities:
Manage customer inquiries through various support channels
Diagnose and troubleshoot customer issues related to the platform
Assist customers in integrating Clickpost’s platform into their existing systems
Document and log customer interactions and technical issues in the CRM
Identify and analyze recurring customer issues for product improvements
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Head of CSM
Optimize e-commerce post-purchase journeys with AI-powered tracking pages, intelligent returns management, and personalized shipping updates to boost loyalty.
Benefits:
Health insurance
Generous vacation policy
Learning and development budget
Team events and company offsites
Company laptop and devices
Experience Requirements:
8-12+ years in B2B SaaS
5+ years leading CS teams
Other Requirements:
Proven track record owning renewals + retention
Strong customer-facing leadership
Strong operational rigor
Experience working closely with Sales/RevOps/Product
Comfortable working with global customers/time zones
Responsibilities:
Own renewals and retention outcomes
Build a predictable expansion engine (upsell + cross-sell)
Improve customer experience and NPS
Build and scale the CS org
Operate with strong systems, process, and data
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