About ClickPost
ClickPost is an AI-driven post-purchase platform designed to help e-commerce retailers transform the shipping and delivery phase into a powerful retention engine. While most brands treat the period between purchase and delivery as a passive waiting phase, ClickPost uses artificial intelligence to create hyper-personalized experiences. The platform offers a unified dashboard to manage over 500 carrier integrations, providing real-time tracking that reduces "Where is my order?" (WISMO) queries by up to 56%. By turning functional tracking pages into branded storefronts, retailers can deliver contextual messages, smart product recommendations, and product-specific care intelligence that keeps customers engaged long after they have hit the "buy" button.
The core of ClickPost's intelligence lies in its ability to analyze historical customer data, including lifetime value (LTV), return frequency, and order history. This allows brands to implement segmented return policies—providing VIP treatment to loyal customers while setting necessary boundaries for "serial returners." This data-driven approach has been shown to convert up to 33% of returns into exchanges, preserving revenue and increasing customer satisfaction. Furthermore, the platform features an AI email generator that crafts personalized shipping updates. These messages go beyond standard text to include style tips and care instructions, leveraging the high open rates of shipping confirmations to drive additional sales and brand affinity.
For logistics operations, ClickPost streamlines the pre-dispatch process through smart carrier allocation. Instead of manual selection, an automated algorithm identifies the best carrier for every order based on pre-defined business logic, cost-effectiveness, and delivery speed. The platform also includes comprehensive NDR (Non-Delivery Report) management and delivery date prediction tools. With a global reach spanning over 30 countries and processing 50 million shipments monthly, the system provides boardroom-ready reports and actionable analytics that allow logistics teams to refine their strategies and improve Net Promoter Scores (NPS) by up to 28%.
ClickPost is ideal for medium-to-large e-commerce enterprises and global brands looking for a scalable operating system for commerce. It stands out from competitors through its deep focus on the entire post-purchase lifecycle—not just shipping, but also returns, exchanges, and AI-driven communication. Its seamless integration with major storefronts like Shopify and Magento, combined with its robust security certifications (SOC, GDPR, ISO), makes it a reliable choice for high-volume retailers who need to balance operational efficiency with a premium customer experience.
ClickPost FAQs
How many carriers does ClickPost integrate with?
ClickPost provides a single API that integrates with over 500 carriers globally. This allow retailers to manage all their shipping partners through a unified dashboard.
How does the AI returns management work?
The AI analyzes customer data such as lifetime value and return frequency to help brands apply segmented policies. It can offer VIP treatment to high-value customers while automating restrictions for frequent returners.
Can ClickPost help reduce customer support inquiries?
Yes, it provides real-time tracking and proactive notifications, which can reduce "Where is my order?" (WISMO) queries by up to 56%.
Does ClickPost integrate with Shopify?
Yes, ClickPost offers specific apps for Shopify, including a Returns App and an Order Editing App, to streamline the post-purchase process for Shopify stores.
What kind of personalization is available on tracking pages?
Tracking pages can include contextual messaging, smart product recommendations for complementary items, and specific care intelligence tailored to the products purchased.
