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agent orchestration

Tray.ai

Orchestrate AI agents and automate business processes across your tech stack with an AI-ready iPaaS designed for enterprise-scale integration and governance.

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About Tray.ai

Tray.ai is an enterprise-grade AI orchestration platform and intelligent Integration Platform as a Service (iPaaS) designed to help organizations convert AI and autonomous agents into measurable business performance. It serves as a centralized hub where teams can build, deploy, and manage AI agents that reason and take action across an entire software ecosystem. Unlike siloed AI tools that are often confined to individual SaaS applications, Tray.ai provides a horizontal foundation. This allows agents to maintain context across different systems while adhering to centralized security, governance, and audit requirements, making it a robust solution for complex organizational needs. The platform's technical core is powered by the Merlin Agent Builder, which offers an intuitive guided experience for creating agents that can be deployed to Slack, Microsoft Teams, or custom web APIs. These agents are grounded in the company's specific data and knowledge base, ensuring high accuracy and relevance in their interactions. For high-volume data requirements, the Tray SQL Transformer allows users to process millions of records in a single database operation, eliminating inefficient row-by-row processing. The platform also includes built-in memory to maintain context across multi-step workflows and provides sophisticated guardrails to keep AI behaviors within safe operational boundaries. Tray.ai is ideally suited for enterprise IT teams, data engineers, and department heads who need to automate cross-functional processes at scale. The platform offers specialized Agent Accelerators for common enterprise functions such as ITSM, HR, and customer support. For instance, the HR agent can automate PTO tracking and profile updates via integrations with Workday and BambooHR, while the ITSM agent can resolve support tickets by connecting directly to technical systems. This allows businesses to implement autonomous agents that handle repetitive tasks and solve complex problems without manual intervention. What sets Tray.ai apart is its unique blend of real-time action, comprehensive governance, and deep extensibility. The platform supports over 600 pre-built connectors and provides a Connector Development Kit for building custom integrations. Users are not restricted to a single AI provider; they can choose the best LLM for their specific tasks to avoid vendor lock-in. Inclusion of human-in-the-loop approvals and detailed role-based access controls ensures that automated processes remain secure and manageable as they scale across multiple departments.

Tray.ai pros & cons

Pros

  • Integrates with over 600 applications through pre-built connectors and an extensible SDK.
  • Offers specialized AI Agent Accelerators for rapid deployment of ITSM and HR automation.
  • Provides enterprise-grade governance including full audit trails and human-in-the-loop approvals.
  • Enables processing of millions of records in single database operations using the SQL Transformer.
  • Maintains context and memory across multi-step AI agent interactions for coherent automation.

Cons

  • Pro and Team plans are restricted to a 7-day log retention period unless an add-on is purchased.
  • Merlin Agent Builder and specific AI capabilities require separate purchasing from core iPaaS plans.
  • Advanced features like HIPAA compliance and SSO are only available as add-ons for lower-tier plans.

Tray.ai use cases

  • IT managers can deploy the ITSM Agent Accelerator to automate ticket resolutions and integrate support systems directly into Slack.
  • HR departments can streamline employee onboarding and profile updates by connecting Tray to Workday and BambooHR.
  • Data engineers can utilize the SQL Transformer to build scalable data pipelines that process millions of records without row-by-row overhead.
  • Customer support leads can use the Support Agent to automatically triage, respond to, and escalate customer issues within existing tools.
  • Software companies can leverage the Embedded Bundle to provide native, turn-key integrations to their own customers and partners.

Tray.ai features

  • role-based access control
  • multi-factor authentication
  • human-in-the-loop approvals
  • connector sdk
  • agent accelerators
  • tray sql transformer
  • 600+ connectors
  • merlin agent builder

Tray.ai pricing

Is Tray.ai free? No, Tray.ai doesn't offer a free plan.

Pro

Price varies

  • 3 workspaces
  • 7-days log retention
  • Pairs with Merlin Agent Builder
  • 600+ connectors
  • Connector Builder
  • Static IP for on-prem
  • Merlin Build
  • Role-based access control

Team

Price varies

  • 20 workspaces
  • 7-days log retention
  • All add-ons available
  • Pairs with Merlin Agent Builder
  • 600+ connectors
  • Connector Builder
  • Static IP for on-prem
  • Merlin Build

Enterprise

Price varies

  • Unlimited workspaces
  • 30-day log retention
  • Embedded Bundle access
  • All add-ons included
  • Pairs with Merlin Agent Builder
  • 600+ connectors
  • Connector Builder
  • Static IP for on-prem

Tray.ai FAQs

What is a task in Tray.ai?

A task is equivalent to a single step within a workflow execution. Even if a connector makes multiple API calls internally, it is still counted as one single task for billing and throughput metrics.

What happens if my organization exceeds its task volume tier?

Tray.ai will not stop your account from running if you exceed your limit. Instead, you will be charged an on-demand rate for the overage during the next quarterly billing cycle based on usage.

Can I choose which AI model my agents use?

Yes, the platform is designed to avoid vendor lock-in, allowing you to choose the best LLM for your requirements within the Merlin Agent Builder. This ensures your agents can leverage the most effective models for different tasks.

Does the platform support on-premises integrations?

Yes, Tray.ai provides a Static IP for on-prem connectivity and offers advanced on-premises features as optional add-ons for Pro and Team plans. This ensures secure data handling for internal legacy systems.

How does Tray.ai ensure AI agents stay within company guidelines?

The platform includes built-in guardrails, full audit trails, and human-in-the-loop approval steps to keep agent actions aligned with corporate governance. Visibility tools allow administrators to monitor behavior across the organization.

Open roles

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Tray.ai

Senior Product Marketing Manager

marketinghybrid San Francisco, US full-time

Benefits:

  • Collaborate with Industry Pioneers

  • Continuous Learning & Growth

  • Culture built on performance, friendship, and transparency

  • Endless opportunities to learn and grow

  • Reasonable accommodation

Other Requirements:

  • Passionate about AI, automation, and helping businesses orchestrate intelligent workflows with AI Agents

Responsibilities:

  • Expanding AI adoption

  • Driving business transformation for customers

  • Helping businesses deploy AI-powered integrations and intelligent agents at scale

  • Contribute to shaping the future of AI-ready iPaaS

  • Helping businesses orchestrate intelligent workflows

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