Tray.ai

Benefits:

• Full support of your team to accomplish your goals

• Freedom and flexibility to choose how you work

• Endless opportunities to learn and grow in a fun, fast-paced, and open environment

Experience Requirements:

• 6+ years of experience selling to Enterprise Accounts, managing stakeholders through complex sales processes

• Aptitude to understand the needs of a technical buyer, instilling confidence in purchasing Tray.ai’s technology

• Proven ability to communicate complex products to a broad audience that includes line-of-business and technical buyers

• Experience managing a book of business to retain and expand accounts year over year

• You are a builder. Working to scale a sales strategy and executing upon that strategy excites you. You are scrappy. You enjoy being in competitive deal cycles and figuring out new ways to creatively win deals

Responsibilities:

• Build your own pipeline, you are a top performing SaaS Account Executive with a track record of exceeding quota and ranked at the top of your team

• Manage a book of business with a strategic mindset for both retention and expansion within accounts

• Express customer value in ways that inspire action

• Work directly with the CRO to effectively scale a selling strategy, while also introducing new and creative ways to acquire customers

Benefits:

• Full support of your team to accomplish your goals

• Freedom and flexibility to choose how you work

• Endless opportunities to learn and grow in a fun, fast-paced, and open environment

Education Requirements:

• BS or MS Degree in Computer Science or equivalent experience

Experience Requirements:

• 3-5 or more years of experience leading Customer Service at an Enterprise SaaS (ideally iPaaS company)

• Previous startup experience that required you to work at a fast pace, with shifting priorities and driving results quickly.

• Ability to approach problems analytically and solve them quickly, using critical thinking and by drawing upon technical skills developed over years of experience coding or resolving technical issues

• Excellent communication skills, both verbal and written, with the ability to adapt with the right voice to customers, team members and peers

• Experience working as part of a globally distributed company, and managing globally distributed team members

Responsibilities:

• A builder at heart, you will quickly ramp up by immersing yourself into the Tray.ai product on the road to being a super-user, gaining an immediate understanding of its capabilities, strengths and uses. This will be essential to appreciate what each customer is attempting and how their goals and needs match with the product offering.

• As you get to know your team and inventory existing talent, you look to strengthen it by identifying strong new talent in the marketplace as well as upleveling existing team members. You know how to build a camaraderie that encourages collaboration that emanates outside the team.

• You will promote a culture within the team around ever-faster issue resolution. This will require a strong team, strong process, and bringing your own technical skills and sensibilities to bear where needed. You will continually hone the team’s processes, striving to implement ever-evolving strategies for identifying and resolving customer escalations in a timely and effective manner. Operational excellence is a matter of pride for you.

• You will be a present and trusted leader for your team, encouraging their growth and development. You will encourage their curiosity and expect and support them to keep apace with new product features and developments within industry around automation and AI. You treat your responsibility for the success and well-being of your team of support engineers as high priority.

• You will always have a leadership presence, providing reporting and analysis on customer health, risk and growth, and present insights to the executive team to inform and determine business decisions. You will build a strong alliance with Engineering, Security, and GTM teams as you work hand-in-hand to resolve key issues, or drive key improvements - all with customers' needs at the forefront

Benefits:

• Full support of your team to accomplish your goals

• Freedom and flexibility to choose how you work

• Endless opportunities to learn and grow in a fun, fast-paced, and open environment

Experience Requirements:

• Strong understanding of APIs, backend technologies, and scalable architectures. Familiarity with AI/ML technologies and their application in workflow automation is a plus. Experience as a backend engineer or equivalent technical background preferred.

• Proven ability to translate complex technical problems into clear user stories and requirements. Experience building platform features or developer-focused products is a plus.

• Demonstrable success in identifying customer problems and guiding teams to deliver impactful solutions.

• Excellent communication skills, capable of collaborating with engineers, designers, documentation writers, and customer-facing teams. Able to distill complex technical and AI/ML concepts for diverse audiences.

• Ability to manage multiple initiatives, set priorities, and meet deadlines in a dynamic environment. Strong sense of ownership and accountability. Curiosity about emerging integration frameworks, automation solutions, and best practices in developer experience, along with a keen interest in the evolving AI landscape

Responsibilities:

• Platform Scalability & Performance: Partner with Platform Engineering to define and prioritize initiatives that ensure our platform can handle increasing volumes of data and transactions, supporting the growth and complexity of our customers’ use cases.

• API Management & Integrations: Shape our approach to API management, ensuring the Tray platform offers a best-in-class developer experience. Support the evolution of API design, documentation, and versioning, and ensure that developers—internal and external—can easily build and maintain integrations at scale.

• On-Premise Connectivity: Drive enhancements to our on-premise connectivity solutions, making it effortless and secure for customers to connect on-prem systems with their cloud stack.

• AI-Enabled Capabilities: Incorporate autonomous agents and intelligent business process mining into our platform to help customers infuse AI throughout their organization, enabling smarter, more adaptive workflows and unlocking new levels of efficiency and insight.

• User-Centric Problem Solving: Continuously gather feedback from customers and internal stakeholders to identify pain points, areas for improvement, and opportunities to enhance platform capabilities. Conduct research and leverage analytics to inform decisions. Roadmap & Strategy Execution: Build and maintain a clear roadmap that balances near-term improvements with long-term investments in our platform’s core and AI-driven capabilities. Communicate vision, strategy, and progress to both technical and non-technical stakeholders. Cross-Functional Collaboration: Work closely with Engineering, Customer Success, Documentation, Sales, and Marketing to ensure smooth rollouts of new features and improvements. Support go-to-market activities and empower teams with the knowledge and messaging needed to drive adoption. Continuous Improvement: Monitor industry trends, emerging technologies, and best practices in platform infrastructure, API management, integration, and AI/ML capabilities. Bring innovative ideas to the table and champion continuous improvement initiatives