Benefits:

• ESOPs for all the employees

Education Requirements:

• Bachelor's degree in business, marketing, or a related field (Master's degree preferred).

Experience Requirements:

• 8+ years of progressive experience in customer success, with a minimum of 3 years in a leadership role, preferably in the SaaS industry.

Responsibilities:

• Develop and implement a comprehensive customer success strategy to maximize customer satisfaction, retention, and growth.

• Define clear objectives and key results (OKRs) for the customer success team to ensure alignment with company goals.

• Lead, mentor, and inspire a high-performing customer success team.

• Provide coaching and professional development opportunities to team members.

• Develop and optimize an effective customer onboarding process to ensure new clients get up and running smoothly.

Benefits:

• Flexible hours

• Occasional remote work (2 days/week)

• Significant autonomy

• Free choice of development equipment

• 50% public transport pass (titre de transport) reimbursement for Paris region Navigo pass holders

Education Requirements:

• Engineering degree or computer science degree

Experience Requirements:

• 5+ years of experience in a similar position, preferably in a startup environment

Other Requirements:

• Strong knowledge of Javascript & Typescript web development.

• Knowledge of data storage tools.

• Knowledge of DevOps environments is ideal.

• Autonomous, curious and passionate about Data & AI topics.

• Knowledge of cloud solutions and/or ElasticSearch is a plus.

• Fluent in French and English.

Responsibilities:

• Develop with modern technologies: Node.js, NestJS, TypeScript, React, NextJS, AWS, ElasticSearch, etc.

• Write robust and scalable code to be deployed in production for clients.

• Understand the entire codebase, with autonomy to optimize and improve it.

Benefits:

• Unlimited PTO

• Free lunch at the office

• Medical

• Dental

• Vision

Education Requirements:

• Masters in Computer Sciences preferred

Experience Requirements:

• 4-6 years of professional experience

Other Requirements:

• Self motivated, hard working and proactive

• High levels of operational process and task execution competence with organized and hands-on approach

• Detail oriented

Responsibilities:

• Integration of user-facing elements developed by a front-end developers with server side logic

• Build robust and scalable software in Ruby, Scala, and/or Java

• Design and create services and system architecture for your projects, and contribute and provide feedback to other team members

• Help improve our code quality through writing unit tests, automation and performing code reviews

• Building reusable code and libraries for future use

Education Requirements:

• Pursuing or recently completed a Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.

Responsibilities:

• Assist with developing and maintaining scalable, efficient AI tools and infrastructure.

• Collaborate with engineering and research teams to understand project requirements and support agent functionality.

Education Requirements:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.

Experience Requirements:

• 2-5+ years of experience in backend development, focusing on infrastructure, user data handling, and supporting high concurrent user access.

Responsibilities:

• Design, develop, and maintain infrastructure that handles user data properly and supports high concurrent user access.

• Work with cross-functional teams to understand requirements for game interactions and provide system and infrastructure solutions that enhance user experience.

• Optimize system architecture for high performance and scalability, employing best practices in caching, load balancing, and data management.

• Monitor system performance, identify bottlenecks, and resolve infrastructure issues promptly.

Responsibilities:

• Utilize your expert knowledge of HubSpot and other lead generation tools to identify and engage with potential clients.

• Conduct targeted research and analysis to identify potential leads and understand their needs and pain points.

• Develop and implement effective lead generation strategies, including email campaigns, social media outreach, and cold calling.

• Collaborate closely with the sales and marketing teams to align lead generation efforts with overall business objectives.

• Build and maintain a robust database of leads, ensuring accurate and up-to-date information.

Responsibilities:

• You will develop solutions to challenging machine learning problems by exploring datasets, training models, and delivering great recommendations to our customers.

• You will contribute to directly impacting not only the business success of our customers but also millions of people around the world in their discovery of items better tailored to their tastes.

• Each customer, each dataset, and each model offers a unique learning opportunity to improve our tech stack, allowing us to deliver the best recommendations with the least effort.

Benefits:

• Offers Bonus

Benefits:

• Offers Equity

• Offers Bonus

Benefits:

• Offers Bonus

Benefits:

• Offers Bonus

Benefits:

• Offers Equity

• Offers Bonus

Benefits:

• Offers Equity

• Offers Bonus

Experience Requirements:

• 3+ years of professional full-stack development experience.

Responsibilities:

• Design and develop user-facing applications that enhance AI interactions and system configurations.

• Build integrations with third-party platforms (e.g., CMS, CRM).

• Contribute to cross-team technical discussions on architecture, UI/UX, back-end development, and integrations.

• Engage directly with customers to demonstrate Kleio’s capabilities and provide technical support.

• Help grow a high-performing, diverse engineering team.

Experience Requirements:

• 3+ years of experience in enterprise sales, preferably in complex, technical SaaS products.

Responsibilities:

• Research and identify high-potential enterprise prospects.

• Drive pipeline growth through targeted outbound efforts, including cold calls, emails, and social media outreach.

• Leverage warm introductions to establish connections with key decision-makers.

• Work with marketing to assess inbound leads and explore upsell opportunities.

• Guide potential customers through live product trials, ensuring they experience the full value of our AI solution.

Experience Requirements:

• 5+ years of professional software development experience; experience with typed languages (TypeScript, Python + Pydantic, Java, etc.) preferred.

Responsibilities:

• Design and implement robust software engineering solutions and frameworks to solve our customers’ needs.

• Implement and enhance engineering best practices company-wide.

• Work with data scientists to research and implement the latest approaches to efficiently leverage the latest AI models and techniques.

• Lead cross-team technical design discussions on application architecture, UI components, UX, back-end and third-party integration, and testing.

Responsibilities:

• Lead and manage SaaS and Support teams, fostering a culture of excellent customer service. Establish and maintain strong relationships with customers, providing exceptional support and addressing issues and requests with a high level of empathy and professionalism achieving world class customer satisfaction.

• Collaborate with cross-functional teams and clients to design and implement secure deployment architectures ensuring secure and scalable networking and system deployments that supports business growth.

• Work with cross functional teams on customer account issues, plans, and strategies to improve customer satisfaction and revenue growth.

• Analyze system performance metrics and customer feedback to identify areas for improvement and implement effective continuous process and team skills improvement.

• Drive the administration and operational management of ITSM/ESM solutions, ensuring contractual and the evolving needs of clients are met consistent with Serviceaide corporate strategy.

Experience Requirements:

• Tu as une première expérience réussie en support client, idéalement dans un environnement tech, santé ou SaaS B2B.

Other Requirements:

• Tu cherches un job qui a du sens.

• Tu es empathique, bienveillant(e) et à l’écoute, avec une réelle volonté de comprendre et résoudre les problèmes des clients.

• Tu es rigoureux(se) et organisé(e), capable de gérer plusieurs demandes simultanément tout en maintenant une qualité de service irréprochable.

• Tu sais expliquer des concepts techniques de manière simple et pédagogique.

• Tu es un(e) vrai(e) problem-solver, tu fais preuve de créativité et de résilience face aux défis.

• Tu travailles en équipe et communiques efficacement avec les différentes parties prenantes.

• Tu es à l’aise avec les outils de support client et les environnements CRM.

• Tu maîtrises l’anglais, à l’écrit comme à l’oral. L'espagnol est un plus !

• Tu as un mindset positif, proactif et un fort sens des responsabilités, tout en respectant les enjeux de l’équipe.

• Tu te retrouves dans nos valeurs : SPACE 🚀

Responsibilities:

• Assurer le support via chat, e-mail et téléphone en apportant des réponses rapides et efficaces.

• Proposer des solutions adaptées aux besoins clients.

• Assurer le suivi des demandes jusqu'à leur résolution et remonter les incidents complexes aux équipes concernées.

• Assurer la phase d’onboarding des clients de 0 à 90 jours pour t’assurer que la solution est bien adoptée.

Experience Requirements:

• Tu as une première expérience réussie en support client, idéalement dans un environnement tech, santé ou SaaS B2B.

Other Requirements:

• Tu cherches un job qui a du sens.

• Tu es empathique, bienveillant(e) et à l’écoute, avec une réelle volonté de comprendre et résoudre les problèmes des clients.

• Tu es rigoureux(se) et organisé(e), capable de gérer plusieurs demandes simultanément tout en maintenant une qualité de service irréprochable.

• Tu sais expliquer des concepts techniques de manière simple et pédagogique.

• Tu es un(e) vrai(e) problem-solver, tu fais preuve de créativité et de résilience face aux défis.

• Tu travailles en équipe et communiques efficacement avec les différentes parties prenantes.

• Tu es à l’aise avec les outils de support client et les environnements CRM.

• Tu maîtrises l’anglais, à l’écrit comme à l’oral. L'espagnol est un plus !

• Tu as un mindset positif, proactif et un fort sens des responsabilités, tout en respectant les enjeux de l’équipe.

• Tu te retrouves dans nos valeurs : SPACE 🚀

Responsibilities:

• Assurer le support via chat, e-mail et téléphone en apportant des réponses rapides et efficaces.

• Proposer des solutions adaptées aux besoins clients.

• Assurer le suivi des demandes jusqu'à leur résolution et remonter les incidents complexes aux équipes concernées.

• Assurer la phase d’onboarding des clients de 0 à 90 jours pour t’assurer que la solution est bien adoptée.

• Établir des connexions régulières et significatives avec les clients pour recueillir des retours, proposer des fonctionnalités pertinentes ou partager des informations utiles (simplifications techniques, évolutions produit…). Suivre et anticiper les signaux faibles (engagement réduit, questions récurrentes, etc...) afin de prévenir le churn et assurer une satisfaction durable.

Education Requirements:

• BS in CS or Engineering

Experience Requirements:

• 5 years using BI / Analytics solutions

• 4 years in RDBMS and big data tech like Hadoop

• 3 years in Java and Advanced Analytics like Scala/SPSS

• Previous work in industrial IOT and manufacturing