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automate customer service

TapTalk

Boost conversion rates and streamline customer support with AI-powered omnichannel messaging, integrating WhatsApp, Instagram, and live chat into one unified inbox.

Paidautomate customer serviceHiring
Starting at

IDR 900,000/mo

TapTalk screenshot

About TapTalk

TapTalk is a comprehensive communication platform designed for businesses to manage customer interactions across multiple digital channels. Based in Indonesia, it offers a suite of tools including an omnichannel dashboard, an in-app chat SDK, and AI-driven automation via ChatGPT integration. The primary goal of the software is to centralize communication from platforms like WhatsApp, Telegram, Instagram, and Tokopedia into a single interface. This allows support teams to respond more efficiently, maintaining a unified customer experience without having to switch between various applications. The platform operates through its OneTalk dashboard, which consolidates messages and provides organizational features like ticketing support and topic categorization. A significant component of the service is the GenAI Chatbot, which leverages generative AI to handle routine inquiries and provide instant responses to users. For businesses looking to build their own proprietary tools, TapTalk provides a messaging API and a specialized Chat SDK to embed messaging functionality directly into mobile or web applications. It also includes services for secure user verification through WhatsApp-based OTPs via its SendTalk integration. This tool is specifically suited for small to medium-sized enterprises (SMEs) and large corporations that manage high volumes of customer inquiries across various touchpoints. It serves industries ranging from retail and banking to education and logistics, as evidenced by its diverse portfolio including companies like Bank Mega, Astro, and BPK Penabur. Support managers and customer experience teams utilize the platform to reduce operational costs and significantly improve response times. For instance, some users report reducing initial reply times from 30 minutes to under five minutes. What sets TapTalk apart is its deep integration within the Indonesian business ecosystem, offering localized support and specific channel integrations like Tokopedia and WhatsApp Cloud API. Unlike basic chatbots, its GenAI capability allows for more natural, context-aware conversations. The flexibility of its pricing plans—ranging from entry-level bundles for startups to highly customized enterprise solutions with dedicated account managers and ERP integrations—makes it a scalable option for businesses at different stages of digital growth.

TapTalk pros & cons

Pros

  • Consolidates messages from WhatsApp, Instagram, and Tokopedia into a single unified inbox.
  • Native In-App Chat SDK allows for seamless custom messaging integration in mobile and web apps.
  • Significantly reduces customer response times to under 5 minutes for many business users.
  • Supports large-scale enterprise needs with unlimited agents and MAUs on high-tier plans.
  • Offers localized Indonesian support and integration with region-specific platforms like Tokopedia.

Cons

  • The Essential plan is limited to only three communication channels and two topics.
  • Agent quotas on lower-tier plans are restricted to 5 or 7 users.
  • Advanced CRM and ERP integrations are exclusive to the Corporate pricing tier.
  • Pricing is primarily denominated in IDR, which may be less convenient for international clients.

TapTalk use cases

  • Customer support managers can centralize inquiries from multiple social media platforms into a single ticketing system to improve agent efficiency.
  • E-commerce businesses can integrate Tokopedia and WhatsApp to provide real-time order updates and pre-purchase support to shoppers.
  • Mobile app developers can use the In-App Chat SDK to quickly add messaging functionality without building a back-end infrastructure from scratch.
  • Security teams can implement WhatsApp-based OTP verification to provide a reliable alternative to traditional SMS for user logins.
  • Education institutions can use a single central phone number to manage communications across dozens of separate school branches.

TapTalk features

  • multi-channel integration
  • ticketing system
  • dedicated account management
  • in-app chat sdk
  • whatsapp cloud api
  • whatsapp verification (otp)
  • genai chatbot
  • omnichannel dashboard

TapTalk pricing

Is TapTalk free? No, TapTalk doesn't offer a free plan; pricing starts at IDR 900,000 / month.

Essential Plan

IDR 900,000 / month

  • Up to 1,000 MAU
  • 3 Channels
  • 5 Agents Quota
  • 2 Topics
  • Ticketing Support
  • WhatsApp Verified

Professional Plan

IDR 1,800,000 / month

  • Up to 3,000 MAU
  • 5 Channels
  • 7 Agents Quota
  • 5 Topics
  • Ticketing Support
  • WhatsApp Verified

Premium Plan

IDR 3,600,000 / month

  • Up to 10,000 MAU
  • 15 Channels
  • 15 Agents Quota
  • 10 Topics
  • Ticketing Support
  • WhatsApp Verified

Corporate Plan

Price varies

  • Unlimited MAU
  • Unlimited Channels
  • Unlimited Agents
  • Dedicated Account Manager
  • Special Integration (CRM, ERP)
  • WhatsApp Flows

TapTalk FAQs

Which messaging channels does TapTalk support?

TapTalk integrates with several popular platforms including WhatsApp, Instagram DM, Telegram, Tokopedia, and a native Live Chat widget. This allows businesses to manage all customer interactions from a single unified dashboard.

Can I use AI to automate my customer service?

Yes, TapTalk offers a GenAI Chatbot feature powered by ChatGPT. This enables businesses to provide intelligent, automated responses to common customer inquiries, improving retention and conversion rates.

Does the platform support secure user verification?

TapTalk provides a specialized service called SendTalk for sending OTPs and verification codes via WhatsApp. This helps maintain account security using the familiar WhatsApp Cloud API for reliable delivery.

Can I integrate TapTalk with my existing CRM?

Custom integrations for CRM and ERP systems are available specifically for users on the Corporate Plan. This plan also includes a dedicated account manager to assist with the technical setup.

Is there a solution for developers to build chat into their own apps?

Yes, TapTalk offers an In-App Chat SDK and a Messaging API. These tools allow developers to embed professional, high-performance messaging capabilities directly into their own mobile or web applications.

Open roles

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TapTalk

Sales Enterprise Specialist

salesonsite Jakarta Barat, ID full-time

Education Requirements:

  • Bachelor’s degree in Business, Marketing, or related field

Experience Requirements:

  • Minimum 3 years’ experience in B2B or IT sales

  • Proven track record of meeting or exceeding sales targets

Other Requirements:

  • Proficient in Microsoft Office and Google Workspace

  • Self-motivated, results-driven, and proactive

  • Able to bring your own device (laptop) to work

Responsibilities:

  • Identify and qualify potential enterprise and retail clients, building a strong sales pipeline through proactive outreach.

  • Connect with prospects, assess needs, present tailored solutions, and maintain lasting client relationships.

  • Collaborate with Marketing and Customer Success to deliver impactful presentations and product demos.

  • Prepare proposals, support negotiations, and close deals to meet revenue targets.

  • Track client interactions, manage pipeline data, and report on sales performance.

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