TapTalk.io is a B2B company specializing in chat solutions. Their products include OneTalk (omnichannel messaging), PowerTalk (in-app chat SDK), SendTalk (OTP and notifications via WhatsApp), and SalesTalk (social commerce). They offer features such as centralized customer interaction, personalized messaging, and automation across multiple channels. They also provide integrations for WhatsApp, Instagram, Facebook Messenger, Twitter, LINE and more. TapTalk offers various pricing plans depending on the features needed and number of users.
• personalized interaction
• social commerce
• in-app chat sdk
• otp via whatsapp
• multiple broadcast feature
• automated interaction
• centralized interaction
• omnichannel messaging platform
Omnichannel is a platform that integrates various channels into a single management system to improve customer satisfaction and customer experience. In customer support, omnichannel unites various messaging channels on the same platform.
You can integrate WhatsApp SME, WhatsApp Business API, Instagram DM, FB Messenger, Twitter DM, Live Chat and LINE channels.
Here is the documentation that can be studied to integrate Social Media channels into the OneTalk dashboard https://docs.taptalk.io/onetalk-omnichannel-documentation/onetalk-channel-integration
Chatbot is an artificial intelligence program that can simulate conversations (or chats) with users via messaging applications, websites, mobile apps, or via telephone.
• Up to 1.000 MAU
• 3 Channels
• 5 Agents Quota
• 2 Topics
• Ticketing Support
• WhatsApp Verified
• Case Ratings
• Quick Replies
• Detailed Report
• Channel Multiple Topics
• Up to 3.000 MAU
• 5 Channels
• 7 Agents Quota
• 5 Topics
• Ticketing Support
• WhatsApp Verified
• Case Ratings
• Quick Replies
• Detailed Report
• Channel Multiple Topics Advanced broadcast Case Label Start New Conversation Auto Responder Office Hours
• Up to 10.000 MAU
• 15 Channels
• 15 Agents Quota
• 10 Topics
• Ticketing Support
• WhatsApp Verified
• Case Ratings
• Quick Replies
• Detailed Report
• Channel Multiple Topics Advanced broadcast Case Label Start New Conversation Auto Responder Office Hours Contact Segment
• Unlimited MAU (**)
• Unlimited Channels
• Unlimited Agents (**)
• Unlimited Topics (**)
• Dedicated Account Manager (***)
• Special Integration (CRM, ERP, etc.)
• WhatsApp Verified
• Case Ratings
• Quick Replies
• Detailed Report Channel Multiple Topics Advanced broadcast Case Label Start New Conversation Auto Responder Office Hours Contact Segment Auto Resolve Case Assignment Rule Round Robin Custom Role First Response SLA Config API Integration
• Up to 1.000 MAU
• 3 Channels
• 5 Agents Quota
• 2 Topics
• Ticketing Support
• WhatsApp Verified
• Case Ratings
• Quick Replies
• Detailed Report
• Channel Multiple Topics
• Up to 3.000 MAU
• 5 Channels
• 7 Agents Quota
• 5 Topics
• Ticketing Support
• WhatsApp Verified
• Case Ratings
• Quick Replies
• Detailed Report
• Advanced broadcast Case Label Start New Conversation Auto Responder Office Hours
• Up to 10.000 MAU
• 15 Channels
• 15 Agents Quota
• 10 Topics
• Ticketing Support
• WhatsApp Verified
• Case Ratings
• Quick Replies
• Detailed Report
• Advanced broadcast Case Label Start New Conversation Auto Responder Office Hours Contact Segment
• Unlimited MAU (**)
• Unlimited Channels
• Unlimited Agents (**)
• Unlimited Topics (**)
• Dedicated Account Manager (***)
• Special Integration (CRM, ERP, etc.)
• WhatsApp Verified
• Case Ratings
• Quick Replies
• Detailed Report Advanced broadcast Case Label Start New Conversation Auto Responder Office Hours Contact Segment Auto Resolve Case Assignment Rule Round Robin Custom Role First Response SLA Config API Integration
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