Automate over 80% of customer interactions using agentic AI that reasons and acts independently across voice, chat, and email to reduce costs and scale support.
Feedyou
Reduce operational costs and enhance user experience with AI-powered virtual assistants for customer support, HR automation, and seamless multi-channel communication.
Paid only
Price not published
About Feedyou
Feedyou is a comprehensive conversational and generative AI platform designed to bridge communication gaps between organizations and their stakeholders. By deploying virtual assistants across text, voice, and email, the platform aims to eliminate repetitive manual tasks and lower operational expenses. It serves as a centralized hub where businesses can build and manage sophisticated AI solutions that operate round-the-clock, ensuring that neither customers nor employees have to wait for support or information. The tool focuses on creating efficient, reliable interactions that feel natural and accessible to the end user. The ecosystem comprises four primary products: AI Chatbots, Voicebots, Emailbots, and a centralized AI Knowledge Base. The chatbots integrate with websites, mobile apps, and messaging apps to handle inquiries, while the voicebots utilize sentiment analysis and smart routing to manage inbound and outbound calls at a fraction of traditional costs. For high-volume inboxes, the emailbot classifies and drafts responses automatically. The underlying Feedyou Platform is built to be accessible for non-technical users, allowing them to design and scale these solutions without deep coding expertise while maintaining enterprise-grade security and multi-language support. This tool is particularly effective for medium to large enterprises in sectors such as automotive, finance, HR, and e-commerce. Success stories highlight its utility in HR departments for automating 95% of employee onboardings and in customer service centers where voicebots handle up to 25% of all call requests. It is ideal for recruitment teams looking to pre-screen candidates or IT helpdesks seeking to reduce ticket resolution times—exemplified by a case where password recovery time was slashed from days to minutes. What distinguishes Feedyou from typical chatbot builders is its longevity and focus on responsible AI implementation. With over eight years in the industry and a proven track record with major brands like Toyota and Skoda, the platform emphasizes functionality and accountability. It integrates generative AI with specific safeguards to prevent hallucinations, ensuring that responses remain accurate and contextually relevant. Additionally, its ability to connect various data systems into a unified knowledge base provides a more coherent and integrated communication strategy than siloed automated tools.
Feedyou pros & cons
Pros
- Reduces call center costs from tens of euros to mere cents per interaction.
- Proven scalability with over 40 million annual interactions managed across 300+ solutions.
- High user satisfaction with a 5.0 rating on Gartner Peer Insights.
- Automates up to 95% of repetitive workflows like new employee onboarding.
- Non-technical users can easily design and manage AI solutions via the centralized platform.
Cons
- Pricing information is not publicly disclosed and requires a manual quote request.
- Full implementation of custom solutions may require a consultation and several weeks of setup.
Feedyou use cases
- HR Managers can automate 95% of employee onboarding tasks and reduce password recovery times from three days to two minutes.
- Customer Support Teams can use voicebots to manage 25% of all call center requests through automated routing and sentiment analysis.
- Sales Teams in the automotive industry can deploy chatbots to arrange monthly test drives and capture high-quality leads automatically.
- IT Support Staff can integrate an AI Knowledge Base to provide live agents and employees with instant access to technical documentation.
- E-commerce businesses can manage high email volumes by using AI to classify, forward, and draft responses to common customer inquiries.
Feedyou features
- sentiment analysis
- multi-channel integration
- ai chatbot
- ai knowledge base
- low-code platform
- ai voicebot
- ai emailbot
- smart call routing
Feedyou pricing
Is Feedyou free? No, Feedyou doesn't offer a free plan.
Custom & License Plans
Price varies
- Software-as-a-Service (SaaS)
- ICT system integration
- Enterprise-grade security
- Multi-language support
- All-channel access
- Generative AI integration
- AI Chatbot & Voicebot access
- AI Emailbot & Knowledge Base
Feedyou FAQs
Can Feedyou integrate with my existing IT systems?
Yes, the platform is designed to connect to your existing ICT systems, data sources, and various communication channels. This allows the AI assistants to pull relevant information and provide more accurate, personalized responses.
Which communication channels are supported?
Feedyou supports a wide range of touchpoints including company websites, mobile applications, and popular instant messaging channels. This ensures a seamless experience for users regardless of where they choose to interact.
How long does it take to implement a solution?
By leveraging generative AI features within the Feedyou Platform, implementation times for smart chatbot and voicebot solutions can be as short as a few weeks. The platform is built for speed and ease of use for non-technical users.
Does the AI support languages other than English?
Yes, Feedyou provides support for all languages and offers localized interfaces. The company has a strong presence in the Czech Republic, Poland, and the UK, demonstrating multi-regional capability.
How does Feedyou handle the risks of Generative AI hallucinations?
The platform prioritizes functionality and security by implementing safeguards to ensure accountability. They focus on responsible AI usage to maintain high accuracy and prevent errors in customer-facing solutions.
Ratings & reviews
No reviews yet. Be the first to share how Feedyou worked for you.
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