Zendesk AI Agents
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About
Zendesk AI agents automate customer interactions, providing instant, personalized support across various channels. They offer benefits like nonstop service, quick time to value, and actionable insights. Features include generative AI for FAQs, personalized conversation flows, backend integration for end-to-end automation, and analytics for quality assurance. Achieve automation rates from 10% to over 80%.
Platform
Features
• ai agents
• help center
• voice
• agent workspace
• messaging and live chat
• workforce engagement
• data privacy and protection
• ai and automation
FAQs
How can I get Zendesk AI agents?
Zendesk AI agents are available to all Zendesk customers on Support and Suite plans.
What AI models power Zendesk AI agents?
AI agents use Generative AI and Zendesk proprietary intent models. You get the most accurate, high-functioning, human-like experience when put together.
What channels can I use Zendesk AI agents on?
AI agents work across all social, web, mobile, and email channels.
How many languages can Zendesk AI agents support?
AI agents support 109 languages at native fluency that automatically switches based on customer input, providing your customers a personalized experience.
How much do Zendesk AI agents cost?
AI agents are priced by automated resolution (AR). Each Zendesk plan comes with a number of free ARs, so it’s easy to get started.
Pricing Plans
Support Team
$19.00 / per agent/month billed annually• Ticketing system
• Contact form and Web Widget
• Facebook and X
• Unified Agent Workspace across channels
• Customer details and conversation history
• Predefined responses with macros
• Custom business rules with triggers and automations
• Prebuilt analytic dashboards
• Prebuilt apps and integrations
Suite Team
$55.00 / per agent/month billed annually• AI agents
• Customer and internal knowledge base
• Google Analytics for help center
• Messaging with live chat capabilities
• Proactive messaging to customers
• Social messaging including Instagram, WhatsApp, Slack, and more
• Phone support with call routing
• Automated phone ticket creation
• Voicemail and call recording
• Text messaging
Suite Professional
$115.00 / per agent/month billed annually• Live and custom analytics
• Skills-based routing
• Side conversations
• Customer satisfaction ratings & surveys
• Service level agreements (SLA)
• View and comment-only access with Light agents
• Multiple ticket forms
• Customer self-service portal
• Business hours
• Interactive voice response (IVR, phone trees)
Suite Enterprise
$115.00 / per agent/month billed annually• Sandbox
• Custom agent roles
• AI-powered content cues
• Content blocks
• Audit logs
• Approval workflows
• Dynamic, contextual workspaces
• Ticket queues to avoid agents cherry-picking
• Business rules analysis
• Visual data alerts
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
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