AnsweriQ
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About
AnsweriQ transforms customer service with AI by automating repetitive tasks and empowering agents. It offers self-service AI for zero contact resolution and agent AI for single-click process automation. Key features include deflection bots, self assist, auto response, robo assist, agent assist, and auto triage. The platform integrates with Zendesk and Salesforce, reducing handle times, decreasing case volume, improving CSAT, and reducing costs. AnsweriQ helps scale customer service and boost agent productivity by providing intelligent response recommendations and knowledge base articles.
Platform
Features
• agent assist
• agent ai
• auto triage
• robo assist
• auto response
• self assist
• deflection bot
• self-service ai
FAQs
What is AI for customer support?
AI for customer support takes many forms. At AnsweriQ, it’s a set of tools ranging from deflection technology to agent assist templates and knowledge base articles that make answering customer queries easier.
How does AI transform customer service?
AI makes it possible for agents to get up to 30% of their time back each day by automating or deflecting the simple queries that come in and don’t require a human touch.
How does AI-based customer support improve agent performance?
With deflection technology and automated triage and response, agents are freed up to tackle the more meaningful exchanges that require creativity and compassion.
How does AnsweriQ boost agent productivity?
As new support tickets arise, AnsweriQ uses artificial intelligence to recommend an appropriate response template so that agents can give customers the right answers with as little wait as possible.
Why is automating triage important?
AnsweriQ’s technology identifies patterns in ticket classifications from the past and predicts which group or individual agent should receive each new ticket.
How does AnsweriQ Automated Response for customer support actually work?
When a machine learning prediction is extremely confident and a macro response alone is sufficient for resolution, it is possible to bypass manual agent intervention altogether and send the appropriate response automatically.
What CXM platform(s) is AnsweriQ compatible with?
AnsweriQ natively integrates directly into CXM systems like Zendesk and Salesforce and automatically generates machine learning models to mimic the decision paths of how agents handle cases.
Are there eligibility requirements like minimum ticket volume, macros, agents, etc?
If you receive more than 20,000 tickets a month or have more than 50 agents, AnsweriQ can bring your cost per ticket down by at least 25% within six months.
How does AnsweriQ reduce costs by automating responses?
AnsweriQ enables your organization to automatically respond to tickets once deemed appropriate based on chosen confidence criteria and comfort level.
How does the Proof of Concept work?
At the onset of our relationship with you, we set clear goals and expectations, mutually agree to terms, and once the terms and goals are met after 30 days, the concept is proven and converts to contract.
What kind of cost savings can I expect with AnsweriQ?
With AnsweriQ you can save money with every ticket that is deflected, triaged and answered automatically. Our cost to resolve a ticket is .75 compared with more traditional resolution costs of $8-12 for a phone call, $6-8 for an email exchange, and $3-5 for a text exchange.
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