3Dolphins
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About
3Dolphins is a comprehensive customer experience platform designed to unify communication across various digital channels through artificial intelligence. Developed by PT Inmotion Inovasi Teknologi, the platform serves as a centralized hub for managing customer interactions, combining an AI-driven chatbot with a robust omnichannel service desk. Its primary mission is to help businesses transition from fragmented communication to a streamlined, automated workflow that enhances both operational efficiency and customer satisfaction. By centralizing messages from social media, email, and chat apps, it prevents the data silos often found in traditional support structures. The tool features several core components, including an intelligent chatbot that leverages generative AI models to handle complex queries and a WhatsApp Broadcast tool for proactive outreach. In practice, the system integrates with over 11 communication channels—extending to more than 25 in custom configurations—allowing support agents to manage live chat, email, and social messaging from a single dashboard. Beyond support, it includes a Deals and Pipeline Management module that tracks sales progress and provides analytics, ensuring that customer interaction data is utilized to drive revenue. Automated ticketing rules ensure that every message is assigned and tracked through to resolution. This solution is particularly well-suited for medium to large enterprises in sectors such as banking, retail, and telecommunications where high-volume customer inquiries are common. Role-specific users include customer support managers looking to reduce response times and sales heads aiming to automate lead tracking. The platform distinguishes itself through its deep integration with Meta’s official WhatsApp Business API, providing features like the Verified Green Badge and automated ticketing that directly converts chat conversations into actionable tasks. It is ideal for businesses that need to scale their customer service without proportional increases in headcount. What sets 3Dolphins apart is its flexibility in deployment and its focus on the Southeast Asian market, specifically Indonesia, while maintaining global standards through multiple ISO certifications. By offering a tiered approach—from a basic trial to a highly customizable enterprise version—it allows businesses to scale their AI capabilities according to their growth. The inclusion of an AI assistant that supports popular generative models ensures that the chatbots are not just rule-based but capable of natural, context-aware conversations that can handle nuances in customer intent.
Pros & Cons
Integrates with over 25 communication channels for a unified inbox experience.
Supports advanced Generative AI models for highly natural and context-aware chatbot interactions.
Provides official WhatsApp Business API integration including Green Badge verification support.
Combines customer support ticketing with a dedicated sales deals and pipeline management system.
Hold multiple international certifications including ISO standards through SGS and UKAS.
Free trial is limited to only 14 days of testing.
The standard POOL plan is restricted to a maximum of 5 registered users.
Integration with advanced Generative AI engines is only available on the Custom pricing tier.
Use Cases
Customer support managers in banking can use the omnichannel dashboard to resolve inquiries across 11+ channels simultaneously, improving response times.
Sales teams can leverage the Pipeline Management feature to automate lead tracking and receive notifications for inactive deals.
Marketing professionals can utilize the WhatsApp Broadcast tool to reach large audiences with high-engagement messages while maintaining verified status.
Large enterprises can integrate specialized Generative AI models into the 3Dolphins engine to create brand-aware virtual assistants for complex troubleshooting.
Platform
Features
• real-time analytics dashboard
• sales pipeline management
• omnichannel customer service
• generative ai chatbot
• automated ticketing system
• 25+ channel integrations
• whatsapp verified green badge support
• whatsapp broadcast tool
FAQs
What communication channels does 3Dolphins support?
The platform integrates with over 11 channels out-of-the-box, including WhatsApp, Email, and Live Chat. For enterprise users, the system can be expanded to support more than 25 different communication channels.
Does the chatbot use Generative AI?
Yes, 3Dolphins supports popular Generative AI models to power its chatbot solutions. This allows the AI to provide more natural responses and handle complex customer queries more effectively than traditional rule-based bots.
Is there a free version available?
3Dolphins offers a 14-day free trial that includes access for 5 registered users. This trial allows businesses to test features like WhatsApp Broadcast, ticketing automation, and the analytics dashboard without a credit card.
How does the platform handle sales leads?
The tool includes a Deals and Pipeline Management feature that helps businesses track sales opportunities. It provides a customizable pipeline, inactive deal notifications, and a dedicated analytics dashboard to monitor sales performance.
Is 3Dolphins compliant with security standards?
The company holds certifications from SGS, UKAS, and KAN. This ensures that their AI and omnichannel solutions meet international management and quality standards for business operations.
Pricing Plans
POOL
IDR2500.00 / per Month• 5 registered users
• Official WhatsApp Verified Green Badge
• 11+ Channel integrations
• WhatsApp Broadcast
• Ticketing automation
• Omnichannel analytics
• Chatbot queries and answers
• Deals analytics dashboard
• Inactive deals notification
CUSTOM
Unknown Price• Customized registered users
• Integration across 25+ channels
• Generative AI Engine integration
• Customized dashboard features
• Enterprise-grade analytics
• Customized pipeline management
• Advanced WhatsApp features
• Full AI Chatbot customization
FREE TRIAL
Free Plan• 5 registered users
• Live Chat and Email support
• WhatsApp Broadcast
• 1000 Free WhatsApp Conversations
• Omnichannel Dashboard
• Ticketing automation
• Chatbot analytics
• Customizable sales pipeline
• Document and media support
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
No ratings available yet. Be the first to rate this tool!
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