Kata.ai
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About
Kata.ai is a comprehensive conversational AI platform designed to help enterprises automate customer interactions and digital transformation. Utilizing its own proprietary Large Language Model, the platform enables brands to build intelligent chatbots that go beyond simple automated responses. By facilitating natural language processing, Kata.ai allows for complex conversational activities including product marketing, lead generation, and behavioral data gathering. The platform is built to be omni-present, integrating seamlessly across widely-used messaging apps such as WhatsApp, LINE, and Facebook, ensuring that businesses can connect with their customers on the platforms they use daily. The tool offers a versatile suite of products including the specialized AI agents for customer service, marketing, sales, and HR. A standout feature is KataCX, which allows users to deploy a generative AI chatbot in less than five minutes, significantly lowering the technical barrier to entry for conversational automation. For more complex needs, the platform integrates with enterprise systems to handle high-stakes tasks like loan applications, transaction verification via OTP, and appointment scheduling. The technology is designed to process billions of conversations, providing a scalable solution for organizations that handle massive volumes of incoming queries. Kata.ai is best suited for medium to large-scale enterprises across diverse verticals such as Banking, FMCG, Healthcare, and Government agencies. It serves professionals in customer experience, marketing, and human resources who need to increase operational efficiency without sacrificing the personal feel of human interaction. Organizations looking to reduce operational costs while maintaining 24/7 availability will find the platform's ability to resolve up to 85% of queries without human intervention particularly valuable. What distinguishes Kata.ai from other chatbot builders is its deep vertical specialization and focus on the Indonesian enterprise market. While many tools offer generic bot frameworks, Kata.ai provides tailored products like Kata Recruiters for HR and Kata Health for patient management. Its proven track record with over 250 leading brands and 56 million monthly active users demonstrates a level of enterprise-grade reliability and scalability that is rare in the conversational AI space, especially for regional business environments.
Pros & Cons
Enables the creation of Generative AI chatbots in less than five minutes via KataCX.
Supports seamless integration across major platforms including WhatsApp, LINE, and Facebook.
Provides highly specialized solutions for industries like healthcare, finance, and government.
Demonstrated scalability with a capacity to handle 56 million monthly active users.
Uses a proprietary LLM optimized for business-to-consumer conversational activities.
Enterprise-level pricing for full platform access is not publicly listed on the website.
The primary focus and support infrastructure appear heavily centered on the Indonesian market.
Detailed technical documentation for custom enterprise integrations is not available without direct contact.
Use Cases
Banking customer service teams can automate account inquiries and secure OTP transaction verification to enhance security and speed.
Retail marketing managers can deploy AI agents to handle personalized promotions and automated order tracking for improved loyalty.
HR professionals can use specialized recruitment agents to screen candidates and schedule interviews automatically, saving hours of manual work.
Healthcare administrators can implement AI-driven scheduling to manage patient appointments and send automated reminders to reduce no-shows.
Government agencies can provide 24/7 virtual assistance to citizens for frequently asked questions and service bookings.
Platform
Features
• automated lead qualification
• 24/7 automated customer support
• ai call agents for voice interactions
• enterprise system integration
• ai recruitment automation
• multi-channel integration (whatsapp, line, fb)
• katacx rapid genai chatbot builder
• proprietary large language model (llm)
FAQs
Which messaging platforms does Kata.ai support?
The platform integrates with several popular social and messaging applications, specifically naming WhatsApp, LINE, and Facebook. This allows enterprises to deploy their AI agents where their customers are already active.
How long does it take to set up a chatbot on Kata.ai?
Using the KataCX product, businesses can create and deploy a Generative AI chatbot in less than five minutes. This rapid setup is designed to help companies quickly automate their customer experience workflows.
Does the platform offer industry-specific solutions?
Yes, Kata.ai provides specialized solutions for the financial services industry, FMCG, retail, healthcare, automotive, and government agencies. Each solution is tailored to specific needs like loan simulations or maintenance scheduling.
Can Kata.ai be used for internal business processes like recruitment?
Through the Kata Recruiters product, the platform automates candidate screening, interview scheduling, and onboarding assistance. This helps HR departments improve their efficiency and speed up the hiring cycle.
What kind of business results have companies seen with Kata.ai?
Users have reported significant results including a 97% customer satisfaction rate on WhatsApp and up to 85% of queries resolved automatically. Some enterprises have achieved operational cost savings of up to US$1 million.
Pricing Plans
KataCX Free Trial
Free Plan• GenAI chatbot creation
• 5-minute setup process
• Access to KataCX platform
• Integration with chat platforms
• Automated customer engagement
Job Opportunities
UI/UX Designer
Automate customer engagement and streamline business operations using intelligent AI agents across WhatsApp and social channels to improve support and lead generation.
Benefits:
Flexible
open communication
collaborative environment
personal growth
Education Requirements:
Bachelor’s degree in Design, Computer Science or relevant field
Experience Requirements:
Minimum 2+ years of experience as a UI/UX Designer for web and mobile applications
Other Requirements:
Strong expertise with design programs such as Figma, Adobe Photoshop, Adobe Illustrator, and Prototype tools
Experience with video editing, motion graphics, and prototyping software is a plus
Advanced digital design portfolio with examples of mobile and touch work
Understanding of agile methodologies product process
A great attitude, communication skills and a passion for what you do
Responsibilities:
Hands-on in the end-to-end product design process
User experience research and produce research results
Transform business needs and ideas into creative, simple and responsive UI/UX designs
Create and maintain user interface design guidelines (design system)
Provide and communicate all visual and asset components to the developer teams
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Graphic Designer Freelance
Automate customer engagement and streamline business operations using intelligent AI agents across WhatsApp and social channels to improve support and lead generation.
Benefits:
Flexible working hour
Learning experience in Conversational AI Industry
Education Requirements:
Bachelor's Degree in Visual Communication Design / Art / Related in majors
Experience Requirements:
Min. of 1-2 year of experience working in an agency is preferred
Other Requirements:
Proven graphic design skills, backed by a strong portfolio
Hands-on experience with logo design, typography, color, illustration, print production, and image editing
Has strong knowledge of brand design principles and guidelines
Proficient in using Adobe Creative Suite
Strong communication and presentation skills
Responsibilities:
Create all visual designs for marketing purposes
Documenting the visual assets into a single source of truth for everyone in the internal company
Collaborate well with product, commercial and other teams
Ensure the quality of output and improve the quality over time
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Delivery & Solution Manager (Technical Project Manager)
Automate customer engagement and streamline business operations using intelligent AI agents across WhatsApp and social channels to improve support and lead generation.
Benefits:
Flexible working hour
Learning experience in Conversational AI Industry
Education Requirements:
Great educational background, preferably in the fields of computer science or engineering
Experience Requirements:
Proven 2+ working experience as a project manager in the information technology sector
Other Requirements:
Solid technical background with understanding of software development
Excellent client-facing and internal communication skills
Excellent written and verbal communication skills
Solid organizational skills including attention to detail and multi-tasking skills
Strong working knowledge of Microsoft Office
Responsibilities:
Coordinate internal resources and third parties/vendors
Ensure that all projects are delivered on-time, within scope and within budget
Developing project scopes and objectives involving all relevant stakeholders
Ensure resource availability and allocation
Develop a detailed project plan to track progress
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