1440

Scale personalized customer experiences across every channel with a Salesforce-native suite for AI messaging, real-time translation, and review management.

Paid customer engagement

About 1440

1440 is a comprehensive customer engagement suite built specifically to operate within the Salesforce ecosystem. It consolidates multiple communication streams—including messaging, reviews, and commerce—into a single, unified workspace. By remaining 100% native to Salesforce, the platform ensures that customer data never leaves the secure environment of the CRM, providing enterprise-grade security and real-time data accuracy. Its primary function is to optimize back-office tasks by automating repeatable processes, allowing teams to manage high-volume customer interactions more efficiently. The platform consists of four core modules: Messaging, Translation, Reputation, and Commerce. Messaging Studio allows agents to manage channels like TikTok, WhatsApp, and Instagram directly from the Salesforce agent workspace. Translation Studio provides real-time translation for over 100 languages across cases, knowledge articles, and live chats. Reputation Studio aggregates feedback from sources like Google and Bazaarvoice, using natural language processing to surface actionable sentiment insights. Finally, Commerce Studio bridges the gap between support and fulfillment by coordinating inventory and shipping data from leading commerce platforms directly within the Salesforce interface. Designed for both SMBs and large-scale enterprise brands, 1440 is particularly beneficial for organizations dealing with multi-brand and multi-location complexities. It enables customer support roles, e-commerce managers, and marketing teams to maintain a consistent voice across diverse digital channels. The integration of AI agents and human-in-the-loop workflows ensures that routine queries are resolved through automation while complex issues are handed off to live agents with full context. This helps reduce support costs and improves query self-resolution rates. What distinguishes 1440 from other omnichannel platforms is its deep integration with Salesforce, a partnership maintained since 2009. Unlike external solutions that require users to toggle between different software, 1440 embeds its functionality directly into existing Salesforce objects. This eliminates data silos and provides faster reporting capabilities within a single login. With features like conversational commerce, agents can facilitate purchases and provide product recommendations within a message, helping to convert support interactions into potential sales opportunities.

Pros & cons

Pros

100% Salesforce-native architecture ensures customer data remains within the secure CRM environment.
Supports real-time AI translation for over 100 languages across cases, emails, and chats.
Consolidates messaging from TikTok, Instagram, and WhatsApp into a single agent workspace.
Provides automated sentiment analysis for customer reviews using natural language processing.
Enables in-chat product recommendations and purchasing capabilities to drive conversational commerce.

Cons

Does not provide public pricing information, requiring potential users to request a demo.
The suite is strictly built for Salesforce, making it unavailable for businesses using other CRMs.
Comprehensive enterprise features may require significant initial configuration and setup time.

Use cases

Customer Support Leads can use Messaging Studio to centralize inquiries from social media and WhatsApp into Salesforce for faster resolution.
E-commerce Managers can use Commerce Studio to sync inventory and shipping data, allowing support agents to resolve order issues without leaving the CRM.
Global Marketing Teams can utilize Translation Studio to localize knowledge base content and support customers in 100+ languages automatically.
Reputation Managers can aggregate reviews from multiple app stores and Google into Salesforce to track brand sentiment and respond in real-time.
Field Agents can use the 1440 mobile app to stay connected to Salesforce Omni-Channel conversations while working outside the office.

Features

conversational commerce
real-time ai translation
sentiment analysis nlp
1440 mobile app
einstein ai integration
reputation & review management
omnichannel messaging studio
salesforce-native architecture

Pricing

Enterprise

Price varies

Messaging Studio access
Translation Studio (100+ languages)
Reputation Studio integration
Commerce Studio order management
AI Agents and Einstein integration
Human-in-the-loop workflows
Salesforce-native security
1440 Mobile App access
Real-time performance analytics
Dedicated Customer Success Manager

FAQs

Is 1440 a standalone software platform?

No, 1440 is a Salesforce-native suite of applications. It is designed to work directly within your Salesforce environment to ensure data security, real-time synchronization, and a single login experience.

Which messaging channels can I manage through the suite?

Messaging Studio supports a wide range of modern channels including WhatsApp, Instagram, TikTok, and Google RCS. These are managed from a unified Salesforce-native agent workspace with context-aware routing.

How many languages does the translation tool support?

Translation Studio supports real-time, AI-driven translation for over 100 languages. It can automatically translate Salesforce objects like cases, knowledge base articles, emails, and live chats.

Can I respond to customer reviews directly from Salesforce?

Yes, Reputation Studio consolidates reviews from Google, Bazaarvoice, and various app stores into Salesforce. It allows teams to respond in real-time and uses NLP for accurate sentiment analysis.

Is there a way for agents to handle support while away from their desks?

Yes, the 1440 mobile app is available for both iOS and Android. It empowers agents to manage Salesforce Messaging and Omni-Channel conversations in real time from any location.

Ratings & reviews

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