1440
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About
1440 is a comprehensive, Salesforce-native suite designed to unify customer conversations and enhance engagement across the entire customer journey. It leverages AI agents, real-time data, and human-in-the-loop workflows to deliver intelligent, personalized experiences at scale. Key modules include Messaging Studio for activating Salesforce as an AI Messaging Hub across platforms like Instagram, TikTok, Google RCS, and WhatsApp; Translation Studio for instant, real-time translation in 100+ languages for cases, knowledge, emails, and chats; Reputation Studio for consolidating feedback, surfacing insights, and managing reviews from various channels; and Commerce Studio for bringing order and fulfillment conversations into Salesforce, enabling conversational commerce and in-chat purchasing. The platform also offers a mobile app for agents to manage conversations on the go, aiming to optimize processes and save time for businesses.
Platform
Features
• conversational commerce
• mobile app for agents
• omnichannel support (instagram, tiktok, google rcs, whatsapp)
• ai agents for qualification and deflection
• review & q&a management
• real-time translation (100+ languages)
• ai-powered messaging hub
• salesforce-native platform
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