
Botsplash

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About
Botsplash is a SaaS-based omnichannel customer engagement platform blending AI automation and live messaging for personalized interactions. It empowers businesses to connect with customers across various channels (SMS, web chat, Facebook Messenger, etc.) from a single dashboard, enhancing relationships, driving revenue growth, and improving efficiency. Botsplash adapts to various industries, offering features like lead management, real-time reporting, and personalized journeys, ensuring efficient and compliant communication that boosts customer satisfaction and business growth.
Platform
Features
• ai-driven automation
• customizable workflows
• real-time reporting
• personalized interactions
• lead management
• omnichannel customer engagement
• live messaging
• sms, web chat, facebook messenger integration
FAQs
What is Botsplash?
Botsplash is a software as a service (SaaS) that brings together all customer communication channels (text, web chat, Facebook Messenger, etc.) into one place for efficient agent response. Increased leads and sales result from reaching customers through their preferred channels.
How much does it cost?
Pricing is customized to each client's needs. Visit the pricing page for general info or contact us for a demo and quote.
Can I see the platform?
Contact us to schedule a demo.
I hear an alert but don't see a new chat. How do I fix this?
Alerts disappear if another agent accepts the chat; a teammate responded first.
How do I adjust the volume?
Click the bell icon to adjust volume. Note that settings are browser-specific; re-adjust if logging in from a different system or clearing cache/cookies.
How do I unsubscribe someone from SMS campaigns?
If a visitor sends "stop" or "STOP", they're unsubscribed. Otherwise, unsubscribe through Contact section > Update > Unsubscribe > Update.
Do archived chats automatically unarchive?
Yes. Archived chats are reactivated if the visitor sends a new message.
"Updated At" has two timestamps. What are they?
"Updated At" is the display sort order (last conversation/change). "Created At" is when the visitor was created as a conversation.
What is "Bot" in conversation history?
The system uses automated messages; "Bot" indicates an automated response. Agent responses show the agent's name. "Visitor" shows messages from the lead.
Some rows are marked orange. What does that indicate?
Orange rows indicate messages that failed delivery due to carrier violations or cellular issues. Some violations can be reset to resend messages.
What does "agent notifications sent" mean?
The system has escalation timeouts. If an agent is logged out, notifications are immediate. If logged in but unresponsive, notifications are sent after a few minutes.
Pricing Plans
Lite
Unknown Price• Lite
• BookMe (Limited Trial)
• Web Chat
• 3 Custom Flows
• Standard Reporting
• Unlimited Canned Messages
• 1000 Messages Per Month
• 10+ Seats/Users
• Support Available
Basic
Unknown Price• All Features from Lite
• All 5 Botsplash Channels
• Standard Lead Distribution
• CRM/Single Sign-On Integrations
• Advanced Reporting
• Custom Chat Flows
• Mobile App
• Call Forwarding
• Short URLs
• 2-Way Spanish Translation
Premium
Unknown Price• All Features from Basic
• Generative AI Features
• Intent-Based Workflows
• Lead Distribution
• Customized Reporting
• Scheduled Campaigns
• Virtual Agent/Automated Flows
• CRM Features
• Advanced API Access
• Hosted Phone Numbers
Job Opportunities
Business Development Representative
Botsplash is an omnichannel customer engagement platform combining AI and live messaging for personalized communication across various channels, boosting sales and efficiency.
Benefits:
Medical, Dental, Vision and Life Insurance
Training and Education Allowance
Paid time off
Company observed Federal Holidays
401K plan with matching
Experience Requirements:
Ability to come into an early stage sales team, take charge, innovate and hit the ground running
Good Communication skills (both written and verbal)
Ability to understand prospect pain points and be able to provide solutions that might help them
Passionate about our mission and goals to be the communications platform for easy B2C engagement
Collaborative and empathetic to team and clients, loves learning and exchanging ideas with the team
Other Requirements:
Entry-level role, internship in sales or support roles is a plus
Responsibilities:
Research and build prospect lists of target audience
Reach out by phone, email, and schedule appointments for demo
Attend local events to build audience and relationship
Use the Botsplash platform tools to engage and re-engage prospects, both cold and warm
Participate to direct mail campaigns and assist with hosting in-person events
Show more details
Security Analyst
Botsplash is an omnichannel customer engagement platform combining AI and live messaging for personalized communication across various channels, boosting sales and efficiency.
Benefits:
Medical, Dental, Vision and Life Insurance
Training and Education Allowance
Paid time off
Company observed Federal Holidays
401K plan with matching
Education Requirements:
Bachelor's degree in Computer Science, Information Security or a related field
Experience Requirements:
Working experience or related coursework of 1-2 years in Information security or related field
Ability to operate autonomously and create new, robust cyber risk & compliance analyses and results
Ability complete security certifications such as CEH or PNTP or similar (sponsored by company) within the 1st year on job
Knowledge of security tools such as Metasploit, Nessus, and Burp Suite
Familiarity with programming languages such as Python, Java, or C++
Other Requirements:
Strong problem-solving and analytical skillsExcellent communication and collaboration skills
Responsibilities:
Analyze and assess the security of Botsplash software, ensuring they meet industry standards and best practices
Conduct software security analysis and penetration testing on Botsplash platform, internal and external applications
Validate the security of internal IT systems, identify vulnerabilities and recommend remediation measures
Work closely with development teams to integrate security into the software development life cycle
Participate in security control assessments, audits, incident response and investigation
Show more details
Sales Development Representative (Entry Level)
Botsplash is an omnichannel customer engagement platform combining AI and live messaging for personalized communication across various channels, boosting sales and efficiency.
Benefits:
Medical, Dental, Vision and Life Insurance
Training and Education Allowance
Paid time off
Company observed Federal Holidays
401K plan with matching
Experience Requirements:
Ability to come into an early stage sales team , take charge, innovate and hit the ground running
Good Communication skills (both written and verbal)
Ability to understand prospect pain points and be able to provide solutions that might help them
Passionate about our mission and goals to be the communications platform for easy B2C engagement
Collaborative and empathetic to team and clients, loves learning and exchanging ideas with the team
Other Requirements:
Entry-level role, internship in sales or support roles is a plus
Responsibilities:
Research and build prospect lists of target audience
Reach out by phone, email, and schedule appointments for demo
Use the Botsplash platform tools to engage and re-engage prospects, both cold and warm
Work with marketing team to create and maintain prospective target audience
Participate to direct mail campaigns and assist with hosting in-person events
Show more details
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