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Botsplash

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About

Botsplash is a SaaS-based omnichannel customer engagement platform blending AI automation and live messaging for personalized interactions. It empowers businesses to connect with customers across various channels (SMS, web chat, Facebook Messenger, etc.) from a single dashboard, enhancing relationships, driving revenue growth, and improving efficiency. Botsplash adapts to various industries, offering features like lead management, real-time reporting, and personalized journeys, ensuring efficient and compliant communication that boosts customer satisfaction and business growth.

Platform
Web
Keywords
aiautomationcustomer engagementlive chatomnichannel
Task
customer engagement

Features

ai-driven automation

customizable workflows

real-time reporting

personalized interactions

lead management

omnichannel customer engagement

live messaging

sms, web chat, facebook messenger integration

FAQs

What is Botsplash?

Botsplash is a software as a service (SaaS) that brings together all customer communication channels (text, web chat, Facebook Messenger, etc.) into one place for efficient agent response. Increased leads and sales result from reaching customers through their preferred channels.

How much does it cost?

Pricing is customized to each client's needs. Visit the pricing page for general info or contact us for a demo and quote.

Can I see the platform?

Contact us to schedule a demo.

I hear an alert but don't see a new chat. How do I fix this?

Alerts disappear if another agent accepts the chat; a teammate responded first.

How do I adjust the volume?

Click the bell icon to adjust volume. Note that settings are browser-specific; re-adjust if logging in from a different system or clearing cache/cookies.

How do I unsubscribe someone from SMS campaigns?

If a visitor sends "stop" or "STOP", they're unsubscribed. Otherwise, unsubscribe through Contact section > Update > Unsubscribe > Update.

Do archived chats automatically unarchive?

Yes. Archived chats are reactivated if the visitor sends a new message.

"Updated At" has two timestamps. What are they?

"Updated At" is the display sort order (last conversation/change). "Created At" is when the visitor was created as a conversation.

What is "Bot" in conversation history?

The system uses automated messages; "Bot" indicates an automated response. Agent responses show the agent's name. "Visitor" shows messages from the lead.

Some rows are marked orange. What does that indicate?

Orange rows indicate messages that failed delivery due to carrier violations or cellular issues. Some violations can be reset to resend messages.

What does "agent notifications sent" mean?

The system has escalation timeouts. If an agent is logged out, notifications are immediate. If logged in but unresponsive, notifications are sent after a few minutes.

Pricing Plans

Lite
Unknown Price

Lite

BookMe (Limited Trial)

Web Chat

3 Custom Flows

Standard Reporting

Unlimited Canned Messages

1000 Messages Per Month

10+ Seats/Users

Support Available

Basic
Unknown Price

All Features from Lite

All 5 Botsplash Channels

Standard Lead Distribution

CRM/Single Sign-On Integrations

Advanced Reporting

Custom Chat Flows

Mobile App

Call Forwarding

Short URLs

2-Way Spanish Translation

Premium
Unknown Price

All Features from Basic

Generative AI Features

Intent-Based Workflows

Lead Distribution

Customized Reporting

Scheduled Campaigns

Virtual Agent/Automated Flows

CRM Features

Advanced API Access

Hosted Phone Numbers

Job Opportunities

Botsplash favicon
Botsplash

Business Development Representative

Botsplash is an omnichannel customer engagement platform combining AI and live messaging for personalized communication across various channels, boosting sales and efficiency.

salesonsiteCharlotte, USfull-time

Benefits:

  • Medical, Dental, Vision and Life Insurance

  • Training and Education Allowance

  • Paid time off

  • Company observed Federal Holidays

  • 401K plan with matching

Experience Requirements:

  • Ability to come into an early stage sales team, take charge, innovate and hit the ground running

  • Good Communication skills (both written and verbal)

  • Ability to understand prospect pain points and be able to provide solutions that might help them

  • Passionate about our mission and goals to be the communications platform for easy B2C engagement

  • Collaborative and empathetic to team and clients, loves learning and exchanging ideas with the team

Other Requirements:

  • Entry-level role, internship in sales or support roles is a plus

Responsibilities:

  • Research and build prospect lists of target audience

  • Reach out by phone, email, and schedule appointments for demo

  • Attend local events to build audience and relationship

  • Use the Botsplash platform tools to engage and re-engage prospects, both cold and warm

  • Participate to direct mail campaigns and assist with hosting in-person events

Show more details

Security Analyst

Botsplash is an omnichannel customer engagement platform combining AI and live messaging for personalized communication across various channels, boosting sales and efficiency.

Benefits:

  • Medical, Dental, Vision and Life Insurance

  • Training and Education Allowance

  • Paid time off

  • Company observed Federal Holidays

  • 401K plan with matching

Education Requirements:

  • Bachelor's degree in Computer Science, Information Security or a related field

Experience Requirements:

  • Working experience or related coursework of 1-2 years in Information security or related field

  • Ability to operate autonomously and create new, robust cyber risk & compliance analyses and results

  • Ability complete security certifications such as CEH or PNTP or similar (sponsored by company) within the 1st year on job

  • Knowledge of security tools such as Metasploit, Nessus, and Burp Suite

  • Familiarity with programming languages such as Python, Java, or C++

Other Requirements:

  • Strong problem-solving and analytical skillsExcellent communication and collaboration skills

Responsibilities:

  • Analyze and assess the security of Botsplash software, ensuring they meet industry standards and best practices

  • Conduct software security analysis and penetration testing on Botsplash platform, internal and external applications

  • Validate the security of internal IT systems, identify vulnerabilities and recommend remediation measures

  • Work closely with development teams to integrate security into the software development life cycle

  • Participate in security control assessments, audits, incident response and investigation

Show more details

Sales Development Representative (Entry Level)

Botsplash is an omnichannel customer engagement platform combining AI and live messaging for personalized communication across various channels, boosting sales and efficiency.

Benefits:

  • Medical, Dental, Vision and Life Insurance

  • Training and Education Allowance

  • Paid time off

  • Company observed Federal Holidays

  • 401K plan with matching

Experience Requirements:

  • Ability to come into an early stage sales team , take charge, innovate and hit the ground running

  • Good Communication skills (both written and verbal)

  • Ability to understand prospect pain points and be able to provide solutions that might help them

  • Passionate about our mission and goals to be the communications platform for easy B2C engagement

  • Collaborative and empathetic to team and clients, loves learning and exchanging ideas with the team

Other Requirements:

  • Entry-level role, internship in sales or support roles is a plus

Responsibilities:

  • Research and build prospect lists of target audience

  • Reach out by phone, email, and schedule appointments for demo

  • Use the Botsplash platform tools to engage and re-engage prospects, both cold and warm

  • Work with marketing team to create and maintain prospective target audience

  • Participate to direct mail campaigns and assist with hosting in-person events

Show more details

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