Proto
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About
Proto is a localized CX platform that helps businesses deliver support across all languages and use cases. It offers AI Assistants for automated bot training, API integrations, omnichannel deployment, and proactive messages, along with an Inbox to manage bot and live conversations with generative AI features. It also provides Livechat for human agents with AI auto-tagging, Tickets for automated categorization and assignment, People to manage global customer profiles with automated updating, and Analytics for customized reports with insights from AI Assistants and live rep conversations.
Platform
Task
Features
• analytics
• data privacy
• ai assistants
• inbox
• livechat
• tickets
• people
• channels and integrations
FAQs
Can I downgrade my subscription?
You can downgrade your plan by raising a ticket with the Proto AICX Platform assistant.
Do interactions roll over to the next billing period?
No, any unused additional interactions expire at the end of the billing period.
Do you have a free trial?
Proto has a free forever plan with specific features and up to 1,000 interactions per month.
How is the pricing calculated?
The Proto AICX Platform plans are priced on the basis of the features within each tier and the number of interactions they include.
How long will additional interactions be available?
Additional interactions remain available until the end of your current billing period. Unused interactions do not roll over to the next period.
Is a credit card required for the free version?
No, you can start using the Proto AICX Platform without entering your credit card details.
Is there a limit for representative, AI assistants, people, tickets, channels, or languages?
Each plan comes with a specific number of AI assistants, channels, languages, and interactions.
What happens if an additional interactions purchase fails?
If your payment method is removed or the transaction fails, all outbound interactions will stop.
What is the cancellation policy?
To cancel your Proto AICX platform subscription or delete your accounts, please reach out to your Proto assistant via the Platform Bot.
What payment methods are accepted by Proto?
Proto accepts credit card payments within the Proto AICX Platform.
What will happen if interactions run out?
When you are 100 interactions away from the monthly limit, an additional interaction bundle will be applied automatically to ensure no disruption for your customers.
Pricing Plans
Free
Free Plan• 1,000 Interactions
• 1 AI Assistant
• 5 Data Sources
• Monthly Data Auto-syncing
• 2 Languages
• Default Views Only
• View 3 Chats Simultaneously
• 1 Canned Reply
• Balanced Automated Chat Assignment
• 4 Livechat Tags, 4 Ticket Tags, 4 People Tags, 1 Tag Group
Lite
$245.00 / per month• 5,000 Interactions
• 2 AI Assistants
• 10 Data Sources
• Monthly Data Auto-syncing
• 5 Languages
• 1 Custom View
• View 4 Chats Simultaneously
• 10 Canned Replies
• Balanced and Random Automated Chat Assignment
• 8 Livechat Tags, 8 Ticket Tags, 8 People Tags, 3 Tag Groups
Pro
$875.00 / per month• 25,000 Interactions
• 4 AI Assistants
• 15 Data Sources
• Weekly Data Auto-syncing
• 13 Languages
• 3 Custom Views
• Unlimited Chats Viewed Simultaneously
• 30 Canned Replies
• Balanced, Random and Round Robin Automated Chat Assignment
• 18 Livechat Tags, 18 Ticket Tags, 18 People Tags, 6 Tag Groups
Total
$1599.00 / per month• 50,000 Interactions
• 8 AI Assistants
• 20 Data Sources
• Daily Data Auto-syncing
• 26 Languages
• 5 Custom Views
• Unlimited Livechat tags, Ticket tags, People tags and Tag groups
• 50 Canned Replies
• All Automated Chat Assignment Types
Enterprise
$5000.00 / per month• Unlimited AI Assistants
• Unlimited Data Sources
• Every 12 Hour Data Auto-syncing
• Unlimited Languages
• Unlimited Custom Views
• Unlimited Chat tags, Ticket tags, People tags and Tag groups
• Unlimited Canned Replies
• Hourly data auto-syncing
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
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