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[24]7.ai
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About
[24]7.ai provides an integrated suite of customer experience (CX) solutions and services designed to bridge the gap between businesses and their customers. At its core is the [24]7 Engagement Cloud, a platform that combines conversational AI with deep operational expertise to manage the entire customer journey. By focusing on what the company calls the "Customerverse," the tool enables brands to provide consistent support across various channels, from initial lead generation and acquisition to long-term retention. The platform features several advanced AI tools, most notably [24]7 Assist and the AI Copilot. [24]7 Assist acts as an omnichannel console for agents, providing real-time recommendations and automating routine tasks to streamline workflows. For marketing and sales, the platform includes [24]7 Target, which utilizes intent-based ad targeting to deliver hyper-personalized content, such as video ads. Furthermore, the suite includes interaction analytics and real-time video chat capabilities, allowing for a more humanized digital banking or retail experience. This solution is primarily built for large-scale enterprises and global brands that manage high-volume contact centers. It is particularly well-suited for industries like telecommunications, financial services, and retail, where reducing transfer rates and increasing sales lift are critical metrics. The platform supports both onsite and remote workforces, offering a widget-based interface that ensures agents have access to the same powerful tools regardless of their physical location. What distinguishes [24]7.ai from other Contact Center as a Service (CCaaS) providers is its extensive background in operating physical contact centers. With over two decades of experience, the company integrates its first-hand operational data into its AI models. This "AI+HI" (Artificial Intelligence + Human Intelligence) philosophy ensures that the automation is grounded in real-world human interactions. This results in a system that doesn't just provide technology but offers a tested framework for improving customer satisfaction and driving measurable revenue growth.
Pros & Cons
Offers over two decades of deep operational expertise in contact center management.
Includes intent-based ad targeting tools to bridge the gap between marketing and support.
Provides real-time video chat features for personalized digital banking and retail.
Demonstrated ability to reduce transfer rates by up to 84% in telecom use cases.
Features a unified AI+HI platform that balances automation with human insight.
Pricing is not publicly disclosed and requires a direct sales consultation.
The extensive feature set may be too complex for small to medium-sized businesses.
Requires a demo request to access specific product documentation or platform trials.
Focuses heavily on enterprise-level deployments rather than modular, self-service tools.
Use Cases
Contact center managers can implement [24]7 Assist to provide agents with real-time recommendations, significantly reducing training time.
Marketing teams can leverage [24]7 Target to deploy hyper-personalized video ads based on user intent to increase click-through rates.
Customer success leads in telecom can use the omnichannel cloud to decrease transfer rates and improve self-service resolve rates.
Financial services firms can utilize the real-time video chat feature to enable personalized digital banking experiences for high-value clients.
Enterprise sales teams can integrate conversational AI chat agents to engage visitors, leading to a measurable lift in revenue growth.
Platform
Task
Features
• campaign management
• interaction analytics
• generative ai copilot
• omnichannel cx support
• intent-based ad targeting
• real-time video chat
• [24]7 assist console
• [24]7 engagement cloud
FAQs
What is [24]7 Assist, and how does it improve my call center?
[24]7 Assist is a customizable, omnichannel console that enhances agent performance by delivering real-time recommendations and automating routine tasks. It streamlines operations by offering actionable insights, which helps to elevate both the customer and agent experience.
How does the platform handle marketing and lead generation?
The platform uses [24]7 Target to improve lead generation through intent-based ad targeting. This feature allows brands to serve hyper-personalized content, such as video ads, which has been shown to significantly boost click-through rates and sales lift.
Can agents use the platform while working remotely?
Yes, the platform features an intuitive, widget-based interface designed to optimize workflows for agents regardless of their location. This allows for faster and more consistent customer service whether the team is working onsite or remotely.
Does [24]7.ai support video-based customer interactions?
Yes, the company offers a real-time video chat feature specifically designed for personalized digital banking and other high-touch services. This enables agents to provide more contextual and humanized support directly within the digital journey.
Pricing Plans
Enterprise
Unknown Price• Omnichannel Support
• [24]7 Engagement Cloud
• AI Copilot Solutions
• Interaction Analytics
• Real-time Video Chat
• Intent-based Ad Targeting
• Campaign Management
• [24]7 Assist Console
Job Opportunities
Senior Enterprise Account Manager – Account Director – AI and Outsourcing
Deliver automated, personalized, and contextual support across all CX touchpoints to enhance brand loyalty and agent productivity with an AI-powered platform.
Benefits:
OTE: Highly competitive
SPIFFs for strategic product mix
Equity eligibility
standard benefits
Education Requirements:
Any Graduation
Experience Requirements:
5-10 Years
5+ years managing large telco relationships in outsourcing
Experience coordinating global delivery
Strong commercial acumen
Lead complex sales
Other Requirements:
Travel required: approximately 15-25%
Excellent written/oral communication
C-suite presence
Responsibilities:
Act as the primary conduit between operations and technical services
Develop and perform strategic prospecting
Run RFP/RFI/RFQ cycles end-to-end
Partner with delivery centers
Forecast with precision
Show more details
Security & Compliance Specialist
Deliver automated, personalized, and contextual support across all CX touchpoints to enhance brand loyalty and agent productivity with an AI-powered platform.
Education Requirements:
Bachelor/Master of Science degree
Computer Science
Engineering
Telecommunications
Management degree
Experience Requirements:
6 / 6+ Years
Experience in audits and compliance management
Experience handling PCI-DSS, ISO27001, ISO9001, GDPR, CCPA, SOC2
Experience in fit-out projects and facility equipment procurement
Other Requirements:
Knowledge of NIST, HIPAA, ISO 27K, PCI-DSS and SOC2
Certifications like ISO9001, ISO 27001 and Green belt
Excellent communication skills
Responsibilities:
Oversee development and implementation of governance, risk and compliance
Provide operational and conformance checking of information security
Define Security assessment scope, requirements, time lines and goal
Manage all type of internal and external InfoSec audits
Provide consulting services for Technology & Business team
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Procurement Manager – Non-IT
Deliver automated, personalized, and contextual support across all CX touchpoints to enhance brand loyalty and agent productivity with an AI-powered platform.
Education Requirements:
Preferably M.B.A with graduation in any stream
Experience Requirements:
10 -14 Years
5+ years in Procurement of Non-IT Products and Services
Experience in IT / ITES / BPO industry
Managing Procure to pay processes & Procurement Operations
Hands-on experience in fit-out projects
Other Requirements:
Strong ethics
Knowledge of taxes and contractual clauses
Excellent negotiation skills
Responsibilities:
Drive strategic sourcing and create alternative supply sources
Collaborate with department heads to review SOW/BOM
Negotiate commercial terms, taxes, and duties
Work with stakeholders and legal teams for contract finalization
Handle Non-IT spend for India GEO
Show more details
Ratings & Reviews
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