Experience Requirements:

• 2-4 years

Education Requirements:

• Bachelor’s Degree

Experience Requirements:

• 5-8 years of professional experience preferably in a customer-facing role

Other Requirements:

• Consulting experience working in technologies such as automation, process and task mining, business process management, workforce intelligence, desktop process analytics

• Leadership skills and an ability to coordinate and collaborate with engineering and product teams

• Strong project management skills

• Data Analysis and Insights - Leverage data analytics to provide actionable insights for process optimization, cost reduction, and performance enhancement.

• Knowledge of Lean Six Sigma principles and process re-engineering

• Fluency in German

• Strong interpersonal skills

• Strong organization and presentation skills

• A propensity for relationship-building

• Professional experience in Financial Services and/or Insurance

• Certification in Lean Six Sigma principles

• Fluency in one additional European language – French, Dutch or Italian

Responsibilities:

• Become a trusted value delivery partner for assigned clients – Customer Value management and delivery, project reporting, governance ​and consulting

• Program Management (In partnership with solutions delivery leads): All phases of engagement from onboarding, implementation, training), and ongoing support to help our customers recognize value across the journey​.

• Report and track all CS metrics in the tool and keep information up-to-date

• Demonstrate deep expertise in Skan product and industry and provide consulting and best practices throughout the lifecycle ​

• Understand customer landscape, problem space, value based metrics and align with Skan capabilities​

Education Requirements:

• Bachelor ’s Degree

Experience Requirements:

• 6+ years of professional experience preferably in a customer-facing role

• 2+ year’s experience in the banking and financial segment

Other Requirements:

• Consulting experience working in technologies such as automation, process and task mining, business process management, workforce intelligence, desktop process analytics

• Leadership skills and an ability to coordinate and collaborate with engineering and product teams

• Strong project management skills

• Strong interpersonal skills

• Strong organization and presentation skills

• A propensity for relationship-building

• Professional experience in Financial Services and/or Insurance

• Knowledge and certification of Six Sigma principles

Responsibilities:

• Become a trusted value delivery partner for assigned clients – Customer Value management and delivery, project reporting, governance ​and consulting

• Program Management (In partnership with solutions delivery leads): All phases of engagement from onboarding, implementation, training), and ongoing support to help our customers recognize value across the journey​.

• Report and track all CS metrics in the tool and keep information upto date

• Demonstrate Deep expertise in Skan product and industry and provide consulting and best practices throughout the lifecycle ​

• Understand customer landscape, problem space, value based metrics and align with Skan capabilities​

Benefits:

• Unlimited vacation

• Learning/training budget

• Corporate discounts from partners

• Medical insurance and sick leaves

• Supportive team and feedback culture

Experience Requirements:

• 3+ years experience in mobile application analytics (entertainment, utilities, health&fitness)

• Understanding of subscription model and ad monetization, experience predicting LTV and conducting monetization and product A/B tests

• Experience designing product events

• Proficient in analytical tools (Amplitude, Tableau, Firebase or analogues)

• SQL proficiency with joins, aggregations, and window functions

Other Requirements:

• Proactivity and readiness to generate and offer new ideas

• Understanding of marketing channels and attribution (MMP)

• Experience with web funnels and tracking tools (GTM/GA/pixels)

• Understanding of server2server communication (Conversion API etc)

• Experience with mobile stores and their analytics

Responsibilities:

• Cross-functional interaction with product and analytics teams

• Research users, propose ideas for improving app functionality and monetization

• Work with Amplitude, Tableau, Firebase, and Google Cloud stack (BigQuery, Dataform)

• Work with LTV model

• Plan, conduct, and evaluate A/B test results

Benefits:

• Competitive salary and performance-based bonuses

• A high-energy and fast-moving environment

• Comprehensive health benefits

• unlimited PTO

Experience Requirements:

• Experience with CRM systems (GoHighLevel, Close.io, Hubspot preferred)

• Experience building out workflows using no-code automation tools like Zapier or Make

• Some experience in customer success, account management, or a similar role (SaaS or CRM experience preferred)

Other Requirements:

• US citizen/visa only

• Exceptional communication and interpersonal skills with the ability to build rapport quickly

• Proven ability to manage multiple customer relationships and prioritize effectively

• A proactive and problem-solving mindset with a “figure-it-out” attitude

• Passion for our technology and intuitive understanding of why customers need it

Responsibilities:

• Customer Onboarding: Lead smooth and impactful onboarding experiences that set customers up for long-term success.

• Retention Strategy: Design and execute strategies to minimize churn and improve customer retention.

• Relationship Building: Cultivate trust and foster strong relationships with customers through regular check-ins, feedback sessions, and proactive support.

• Request Management: Ensure customer requests are addressed efficiently by coordinating with internal teams.

• Advocate for Customers: Represent customer needs and feedback within Sendblue to inform product development and business strategy.

Experience Requirements:

• 3년

Experience Requirements:

• 1 ~ 5 years

Responsibilities:

• **User Support & Problem Resolution** * Master Flowith's core functionalities including Knowledge Garden, Oracle, and Canvas

• Deliver timely and professional technical support and consultation services

• Analyze user feedback to identify and address common issues

• **Content & Community Management** * Guide users in effectively leveraging Flowith to build personal knowledge bases and Agents

• Facilitate knowledge exchange within the community, nurturing the creation and trading of thought chains and knowledge bases

Responsibilities:

• **User Support & Problem Resolution** * Master Flowith's core functionalities including Knowledge Garden, Oracle, and Canvas

• Deliver timely and professional technical support and consultation services

• Analyze user feedback to identify and address common issues

• **Content & Community Management** * Guide users in effectively leveraging Flowith to build personal knowledge bases and Agents

• Facilitate knowledge exchange within the community, nurturing the creation and trading of thought chains and knowledge bases

Benefits:

• unlimited paid holiday

• Employee share scheme

• Generous maternity and paternity leave

• Company retreats

Experience Requirements:

• Experience providing technical support for a complex product

• Experience working collaboratively with core engineering teams

• Experience with REST calls

• Enthusiasm for dealing directly with clients

Responsibilities:

• Leading the task management for a regional cohort of success engineers, acting as an escalation point

• Developing your regional cohort via pairing on complex issues to build knowledge across your cohort

• Answering complex technical customer tickets and requests, often involving troubleshooting, reading source code and supporting customers over screen shares/calls

Benefits:

• unlimited paid holiday

• Employee share scheme

• Generous maternity and paternity leave

• Company retreats

Experience Requirements:

• Experienced Architect with experience in a customer-facing technical role including consultancy and Professional Service (e.g., Solutions Architect, Technical Architect, Sales Engineer).

• Proven track record of working with enterprise-level customers to deliver technical solutions.

• Experience with programming languages like Golang, Java Python,

• Exposure to software development best practices,

• Experience with Public and Private Cloud solution design,

Responsibilities:

• Live the Tyk Values daily.

• Act as a trusted advisor to customers, understanding their business goals, challenges, and technical requirements.

• Develop and execute success plans tailored to each customer’s unique needs, ensuring alignment with their objectives.

• Conduct regular business reviews to assess progress, identify risks, and recommend actionable strategies for improvement,

• Maintain a customer-centric approach to leverage growth opportunities and expand API adoption.

Benefits:

• Opportunities for significant career advancement and professional training

• Fully remote position with flexible working conditions

Experience Requirements:

• At least one year of relevant customer service experience

Responsibilities:

• Respond professionally and promptly to incoming investor inquiries

• Manage client communication via WhatsApp and phone calls

• Build and nurture trusting relationships by thoroughly understanding clients' needs

• Organize and lead informative Zoom consultations

• Accurately input and maintain client information in CRM systems

Experience Requirements:

• 3+ years of experience in a technical customer-facing role — maybe as a solutions engineer, product specialist, or technical account manager — ideally at a fast-growing startup.

Responsibilities:

• Work closely with customers to understand their workflows and goals

• Co-design implementation plans and iterate based on usage and feedback

• Help define and execute rollouts of new features, integrations, and upgrades

• Represent the voice of the customer internally, surfacing patterns and opportunities

Experience Requirements:

• 5+ years of experience in customer success, account management, or client-facing roles in a fast-paced, high-growth tech company — ideally in SaaS or legal tech.

Responsibilities:

• Build strong relationships with users — from paralegals to managing partners

• Lead onboarding and training sessions to ensure successful adoption

• Be the first line of support when issues arise — and coordinate resolution with engineering

• Proactively check in with accounts to uncover pain points, usage gaps, and upsell opportunities

Experience Requirements:

• 3+ years of experience in customer success, account management, or client-facing roles in a fast-paced, high-growth tech company — ideally in SaaS or legal tech.

Responsibilities:

• Build strong relationships with users — from paralegals to managing partners

• Lead onboarding and training sessions to ensure successful adoption

• Be the first line of support when issues arise — and coordinate resolution with engineering

• Proactively check in with accounts to uncover pain points, usage gaps, and upsell opportunities

Benefits:

• subsidized Launch

• Yearly Tour

• Two EID Bonus

• 14 Days sick leave, 10 Days Casual leave

• Mandated Govt holiday

Experience Requirements:

• Minimum 2 years of experience in sales support within a software or IT company.

• Fluent in English (both verbal and written) – must be able to communicate professionally.

• Tech-savvy with a strong understanding of IT-related tasks.

Responsibilities:

• Respond to customer inquiries via email, chat, and calls, ensuring prompt and professional assistance.

• Engage with potential customers, explain the benefits of our products, and convert leads into sales.

• Assist users with IT-related queries, troubleshooting, and product setup.

Experience Requirements:

• 5+ years

Benefits:

• Training budget

• Medicover-White card

• Glasses

• SZÉP card

• ESOP Phone support Awsomeness awards Flexible work hours Win a StarCraft game & get a MacBook

Experience Requirements:

• Customer Success Experience

• L1 support experience

Responsibilities:

• Client Communication: Build strong relationships with B2B clients, ensuring their success and satisfaction

• Technical Support: Provide Level 1 support, resolving customer issues efficiently

• CRO Enthusiasm: Help enhance clients’ online performance with conversion optimization insights

• Sales Skills: Spot upsell and cross-sell opportunities to drive business growth

Experience Requirements:

• Excellent communication skills.

• Team-first attitude and uncompromising attention to detail.

• Ability to work in rotational shifts. This role requires only night shifts, with 5 days working. and 2 days off on a rotational basis.

Responsibilities:

• Provide first-level technical support and consultation for issues, requests, and questions reported by Customers and Customer Account Strategy teams for deployed solutions. Be the first responders and own it!

• Respond and Resolve basic products, solutions, and analytics issues within defined SLAs.

• Monitoring and Reporting of customers’ scheduled campaign/transaction activities – Utilize monitoring tools to detect and report P1 issues/outages during scheduled customer campaigns or transactions, upon request from customer account strategy teams.

Responsibilities:

• Understand stakeholder requirements and manage expectations

• Translate business questions into precise SQL queries

• Distil your analysis into understandable and actionable insights for other teams and stakeholders