Benefits:

• Grocery allowance

• Flexible PTO

• Wellness allowance

• Education budget

• Retirement options

Benefits:

• $130K - $250K

• 0.10% - 1.00%

• 1+ years

Experience Requirements:

• 1+ years

Benefits:

• Company equity

• Health insurance (health, dental, eye care, retirement)

• Remote-friendly work environment

• Frequent offsites

• Flexible vacation policy

Benefits:

• Competitive Compensation and Equity

• Hybrid workplace

• 401k plans with a matching program

• Medical, Dental and Vision coverage

• Life and AD+D Insurance

Education Requirements:

• Bachelor’s degree or extensive experience

Experience Requirements:

• 5+ years of experience in customer success in SAAS or similar product

• Previous Experience with renewals

• Experience in Management Consulting

Other Requirements:

• Excellent communication and interpersonal skills

• Excitement to learn about artificial intelligence, insurance, dentistry, and technology

• Strong work ethic and hustle to achieve results in a high-growth startup environment

• Experience in insurance, dental/healthcare, startups, or B2B software is a plus but not required

Responsibilities:

• Managing Enterprise accounts

• Execute the customer success strategy

• Achieve individual metrics and KPIs

• Assist in improving processes

• Plan account expansion initiatives and targeted campaigns for accounts with lower usage

Benefits:

• Competitive Compensation and Equity

• Hybrid workplace

• 401k plans with a matching program

• Medical, Dental and Vision coverage

• Life and AD+D Insurance

Experience Requirements:

• 3+ years of experience in customer success in B2B SaaS

Other Requirements:

• Excellent communication and interpersonal skills

• Exceptional organizational skills

• Excitement to learn about artificial intelligence and dentistry

• Strong work ethic to achieve results in a high-growth startup environment

• Experience in insurance, dental, and healthcare is a plus but not required

Responsibilities:

• Manage hundreds of SMB accounts

• Lead pilots with SMB clients

• Conduct quarterly business reviews

• Leverage customer data to create project plans

• Act as a product expert

Benefits:

• Top-notch facilities

• Gym

• Canteen

• Indoor multi-sport court

• Weekly sports and social activities

Benefits:

• Medical

• Dental

Experience Requirements:

• Account management experience

• Digital marketing expertise

Other Requirements:

• Technical proficiency and learning mindset

• Analytical skills

• Team player

Responsibilities:

• Drive customer success

• Onboard new clients

• Develop and maintain relationships

• Provide strategic digital marketing guidance

• Deliver exceptional customer service

Benefits:

• Medical

• Dental

Education Requirements:

• 4-year college degree or comparable experience

Experience Requirements:

• Experienced in Digital Marketing programs like paid search, email marketing, CRM, SEO, etc.

• Winning attitude and track record of success in whatever you do

Other Requirements:

• Endless enthusiasm and willingness to learn new technology

• The desire to grow in your role

Responsibilities:

• Own marketing programs from start to finish

• Manage technical aspects of key marketing systems

• Establish and maintain key relationships with marketing partners

• Establish and maintain scalable processes and metrics

• Be an active participant in our product roadmap and lead product marketing

Benefits:

• 100% Remote Culture

• Performance-based Year-End Bonus

• Wellness Allowance

• Time Off: 20 days/year, in addition to Vietnam holidays

• MacBook Provided

Experience Requirements:

• At least 1+ years of customer support experience in a software product company

Other Requirements:

• You enjoy solving problems.

• You love taking on challenges.

• You don’t get flustered easily.

• You like helping people.

• You pay attention to the details.

• You think on your feet.

• You are motivated and driven.

• IELTS > 6

Responsibilities:

• Responding to inquiries via live chat and calls.

• Owning your customer’s enquiry from initial live chat to diagnosing the customer’s problem and updating the customer throughout.

• Collaborating with product teams to pinpoint issues and providing insightful opinions on potential solutions based on diverse customer feedback.

• Developing an in-depth understanding of AppHub’s core app functionalities and capabilities to become a knowledge resource

Benefits:

• Competitive salary

• Stock Options

• Health, Dental, and Vision Insurance

• 401(k) employer match

• Unlimited PTO (mandatory 10 days per year minimum), Annual IRL Retreats

Experience Requirements:

• Excellent customer relationship management skills

• Strong communication, listening, writing, and time management skills

• Ability to problem-solve and resolve client issues quickly and efficiently

• Organized and reliable: able to work independently with little direction when necessary

• Genuine excitement about scaling a growing platform

Other Requirements:

• An ownership mentality

• Experience working in the email/newsletter space is a huge plus

Responsibilities:

• Manage a portfolio of enterprise customer accounts to foster long-term partnerships

• Onboard new enterprise customers to ensure they are set up for success

• Act as the main point of contact for any customer escalations and provide resolutions in a timely, proactive manner

• Deliver Quarterly Business Reviews to drive product adoption and customer satisfaction

• Become the customer advocate and help implement cross-functional initiatives across Sales, Product, and Support

Benefits:

• Competitive salary

• Stock Options

• Health, Dental, and Vision Insurance

• 401(k) employer match

• Unlimited PTO (mandatory 10 days per year minimum), Annual IRL Retreats

Experience Requirements:

• Excellent customer relationship management skills

• Strong communication, listening, writing, and time management skills

• Ability to problem solve and resolve client issues quickly and efficiently

• Organized and reliable: able to work independently with little direction when necessary

• Genuine excitement about scaling a growing platform

Other Requirements:

• An ownership mentality

• Deep experience in email, media, or journalism

Responsibilities:

• Manage a portfolio of journalist customers to foster long-term partnerships

• Onboard journalists to beehiiv to ensure they are set up for success

• Act as the main point of contact for any customer escalations and provide resolutions in a timely, proactive manner

• Deliver Quarterly Business Reviews to drive product adoption and customer satisfaction

• Become the customer advocate and help implement cross-functional initiatives across Sales, Product, and Support

Benefits:

• Competitive compensation

• Growth mindset

• Teamwork

• Insurance and retirement plans

Education Requirements:

• BSc in Information Technology or relevant diploma

Experience Requirements:

• Experience as a Customer Support Specialist or similar CS role

• Familiarity with our industry is a plus

• Experience using help desk software and remote support tools

• Understanding of how CRM systems work

Other Requirements:

• Excellent communication and problem-solving skills

• Multi-tasking abilities

• Patience when handling tough cases

Responsibilities:

• Respond to customer queries in a timely and accurate way, via phone, email or chat

• Identify customer needs and help customers use specific features

• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

• Update our internal databases with information about technical issues and useful discussions with customers

• Monitor customer complaints on social media and reach out to provide assistance

Benefits:

• Equal Pay

• Employee referral rewards

• Wellness benefits

• Flexible work schedules

• Mentoring opportunities

Benefits:

• Equal Pay

• Employee referral rewards

• Wellness benefits

• Flexible work schedules

• Mentoring opportunities

Benefits:

• Insurance for self and loved ones

• Best equipment (Mac for everyone)

• Healthy Lunch, Dinner and Snacks

• Frequent offsites

• Flexible working hours & leave policy

Benefits:

• Insurance for self and loved ones

• Best equipment (Mac for everyone)

• Healthy Lunch, Dinner and Snacks

• Frequent offsites

• Flexible working hours & leave policy

Benefits:

• Insurance for self and loved ones

• Best equipment (Mac for everyone)

• Healthy Lunch, Dinner and Snacks

• Frequent offsites

• Flexible working hours & leave policy

Benefits:

• Medical, dental, vision, disability and life insurance options

• Matching 401K retirement plan

• Flexible paid time off and sick days

• Paid parental leave

• Socials, lunch & learns, interest clubs, wellness events

Benefits:

• Culture and perks

• Competitive salary

• Flexible working hours and smart working policy

• An international working environment and a passionate team

• A variety of challenging and exciting tasks