Benefits:

• Flexible working hours to accommodate your university schedule.

• Valuable hands-on experience in the field of sales automation.

• Opportunity to work with a dynamic and collaborative team

Experience Requirements:

• Minimum 3 years of experience as an Enterprise Account Manager/Customer Success Manager in a tech company.

• Prior experience in a B2B SaaS company.

• Strong analytical skills and technical proficiency, with a data-driven approach.

• Exceptional written and verbal communication skills in English.

• Previous exposure to or theoretical knowledge in AI, data management, machine learning, labeling, and computer vision is highly advantageous

Other Requirements:

• Detail-oriented and hands-on with a keen ability to grasp the bigger picture.

• Familiarity with customer success metrics and tools

Responsibilities:

• Act as the primary point of contact for clients, proactively addressing their needs and resolving issues in a timely manner.

• Oversee project execution to ensure adherence to budget, timelines, and quality standards.

• Continuously refine customer success processes and metrics to enhance satisfaction and retention.

• Identify opportunities for optimizing project delivery processes and methodologies through post-project reviews, data analysis, and recommendations for improvement.

• Monitor client usage and engagement, taking proactive measures to enhance adoption and satisfaction. Facilitate onboarding, training, and ongoing support to ensure clients effectively utilize our offerings. Collaborate closely with the product team to relay client feedback and identify areas for product/service enhancement. Manage client renewals to drive high retention rates. Spearhead quality management initiatives by defining and monitoring quality metrics, conducting reviews, and addressing quality issues promptly

Benefits:

• Unreasonably hospitable and data-driven culture

• Empowered team members

• Trust and freedom

• Shared purpose and recognition

• Competitive compensation

Education Requirements:

• Bachelor’s degree or master’s in computer science, engineering, business or other related field

Experience Requirements:

• 5+ years of experience managing and driving adoption with enterprise accounts, preferably with SaaS companies/products

• Renewal/expansion experience in the SaaS industry

• Knowledge of security and privacy

Other Requirements:

• Ability to work the night shift in Bangalore, India

• Curiosity

• Growth mindset

• Ability to break down big problems / ambiguous goals into smaller actionable steps

• Empathy for customer workflows

Responsibilities:

• Conducting check-in meetings for tactical items and performing business reviews with C-level executives / decision-makers to align on their objectives and business outcomes

• Understand customer workflows and proactively identify customers who aren’t maximizing their opportunity with our product/service and reach out to create an action plan to help them achieve success

• Be the voice of the customer by consistently capturing customer feedback, customer highlights, and lowlights and channel that internally with various stakeholders (product, exec team, etc.)

• Becoming a Relyance AI product expert

• Identify process gaps, templatize, and implement playbooks to scale and optimize the Relyance AI customer success function

Benefits:

• Unreasonably hospitable and data-driven culture

• Empowered team members

• Trust and freedom

• Shared purpose and recognition

• Competitive compensation

Education Requirements:

• Bachelor’s degree or master’s in computer science, engineering, business or other related field

Experience Requirements:

• 5+ years of demonstrated experience working with the Privacy platform or deep relevant technical skills, e.g., web/mobile development stack (HTML, CSS, Javascript, React), APIs/integrations

Other Requirements:

• Ability to work the night shift in Bangalore, India

• Eagerness to learn and rapidly acquire new skills

• Strong analytical problem-solving abilities

• Exceptional developed written and verbal communication skills

• Ability to work with and troubleshoot complex, web-based software suites

• Knowledge of development processes, different operating systems, browsers, and programming languages

• Flexible attitude and willingness to work alternative shift patterns

Responsibilities:

• Taking the most complex support cases from the support queue and working with the customer to troubleshoot and resolve the issue

• Actively and autonomously managing a varied workload of customer support cases, keeping customers regularly updated on progress

• Stepping into and taking over management escalated cases where the customer is unhappy, or the solution needs to be clarified

• Collaborating across Relyance, including with product teams, to troubleshoot issues, identify root causes, and provide solutions

• Acting as an internal SME within the support organization, creating knowledge base material and upskilling colleagues

Benefits:

• Unreasonably hospitable and data-driven culture

• Empowered team members

• Trust and freedom

• Shared purpose and recognition

• Competitive compensation

Education Requirements:

• Bachelor’s degree or master’s in computer science, engineering, business or other related field

Experience Requirements:

• 3+ years of demonstrated experience working with the Privacy platform or deep relevant technical skills, e.g., web/mobile development stack (HTML, CSS, Javascript, React), APIs/integrations

Other Requirements:

• Ability to work the night shift in Bangalore, India

• Eagerness to learn and rapidly acquire new skills

• Strong analytical problem-solving abilities

• Exceptional developed written and verbal communication skills

• Ability to work with and troubleshoot complex, web-based software suites

• Knowledge of development processes, different operating systems, browsers, and programming languages

• Flexible attitude and willingness to work alternative shift patterns

Responsibilities:

• Taking the most complex support cases from the support queue and working with the customer to troubleshoot and resolve the issue

• Actively and autonomously managing a varied workload of customer support cases, keeping customers regularly updated on progress

• Stepping into and taking over management escalated cases where the customer is unhappy, or the solution needs to be clarified

• Collaborating across Relyance, including with product teams, to troubleshoot issues, identify root causes, and provide solutions

• Acting as an internal SME within the support organization, creating knowledge base material and upskilling colleagues

Experience Requirements:

• 1-2 years of experience working in a client/product support role

Other Requirements:

• customer-first mindset

• strong communicator

• strong analytical, critical thinking and problem solving abilities

• team player

• curious, proactive and possess a continuous improvement mindset

• strong attention to detail, effective time management skills and the ability to rigorously prioritize under pressure

• interest in AI, technology and software applications

Responsibilities:

• Deliver a world-class customer experience.

• Provide impeccable customer support.

• Be an expert on our product and continuously build your knowledge

Benefits:

• generous PTO

• flexible work arrangements

• culture of celebration and recognition

• volunteering opportunities

Education Requirements:

• Bachelor’s Degree

Experience Requirements:

• 0-4 years of data entry and/or data maintenance experience

• prior content onboarding and support experience

• Experience managing content aggregation processes

• Experience processing documents published by companies (presentations, filings, press releases, transcripts)

• Experience configuring web crawl jobs (structured or unstructured data sets)

Other Requirements:

• strong written and verbal communication skills

• solid analytical skills

• web research

• troubleshooting skills

• Knowledge of MS Office, Google Suite and basic technical knowledge

• Superior Excel Skills

• Ability to distill and explain complex issues in simple terms

• Energetic and creative individual, possessing natural curiosity with the ability to learn quickly and adapt

• Effective time management and task prioritization when under pressure

• Ability and interest to work independently

• Must be able to work a late shift to support the U.S. revenue team

• Experience with financial information / data and analyst workflows

Responsibilities:

• Research & Analysis

• Content Onboarding & Maintenance

• Troubleshooting Content Issues

• Content Support

• Coordinate with content providers Proactively follow up with content providers and internal teams in order to resolve issues in a timely manner. Keep the stakeholders/requestors up to date on their reported issues. Content Flow Monitoring & Reporting Track processing state, generate content usage reports, and maintain logs of content requests (e.g., via Productboard or similar tools). Documentation Create, update, and document content onboarding processes. Quality Assurance and Quality Control: review documents for property categorization and tagging across our processing pipeline of content

Benefits:

• Unlimited paid time off

• Parental leave, for all parents

• Medical, dental and vision coverage

• Donations supporting our community

• Wellness stipend$600 annual wellness stipend can be used for anything from therapy sessions to gym memberships.$600 per year to spend on their personal or professional development.In addition a computer of choice, all employees receive a $500 stipend to customize their tech set up.Remote/Phone Stipend$250 USD per month for co-working spaces, internet and cellphone bills, lunches, and other related expenses. Employees within commuting distance can expense up to $50 per month for phone plan reimbursements.401k matchingWe provide a 3% 401K match for our US-based employees.$500 stipend to customize their tech set up

Experience Requirements:

• Strong motivation to grow and high rate of learning with a high bar for excellence

• Excellent written/verbal communication and documentation

• Ability to thrive in an autonomous, fast-paced environment with minimal supervision to get things done

• Enjoy working autonomously and empathetically with teammates while empowering and supporting our users

Responsibilities:

• Directly respond to requests for new and experienced Runway users via email and chat

• Investigate and escalate problem reports for product or billing transactions to appropriate teams

• Collaborate with Engineering to resolve customer issues or reported bugs with a sense of urgency

• Engage with our Product team to translate customer feedback into actionable product updates and improvements

• Author and maintain internal and customer-facing knowledge base documentation

Benefits:

• Unlimited paid time off

• Parental leave, for all parents

• Medical, dental and vision coverage

• Donations supporting our community

• Wellness stipend$600 annual wellness stipend can be used for anything from therapy sessions to gym memberships.$600 per year to spend on their personal or professional development.In addition a computer of choice, all employees receive a $500 stipend to customize their tech set up.Remote/Phone Stipend$250 USD per month for co-working spaces, internet and cellphone bills, lunches, and other related expenses. Employees within commuting distance can expense up to $50 per month for phone plan reimbursements.401k matchingWe provide a 3% 401K match for our US-based employees.$500 stipend to customize their tech set up

Experience Requirements:

• Strong motivation to grow and high rate of learning with a high bar for excellence

• Excellent written/verbal communication and documentation

• Ability to thrive in an autonomous, fast-paced environment with minimal supervision to get things done

• Enjoy working autonomously and empathetically with teammates while empowering and supporting our users

Responsibilities:

• Directly respond to requests for new and experienced Runway users via email and chat

• Investigate and escalate problem reports for product or billing transactions to appropriate teams

• Collaborate with Engineering to resolve customer issues or reported bugs with a sense of urgency

• Engage with our Product team to translate customer feedback into actionable product updates and improvements

• Author and maintain internal and customer-facing knowledge base documentation

Benefits:

• Competitive pay

• Equity

• Catered meals

• Comprehensive insurance

• Corporate gym membership

Education Requirements:

• Bachelor's degree

Experience Requirements:

• 0-1 years of work experience

Other Requirements:

• Excellent written and verbal communication skills

• Demonstrated success in a competitive environment

• Highly self-motivated and ambitious in achieving goals

• Strong team player, but can work and execute independently

• Driven

• Hungry to learn and actively look for opportunities to contribute

• Highly organized and detail-oriented; can handle multiple projects and dynamic priorities without missing a beat

Responsibilities:

• Conduct internal and external analysis on Hive offerings to refine solutions and commercialization strategies

• Communicate outcomes of various projects and analytics to ensure growth and development of business goals

• Collaborate with machine learning and engineering teams in developing working solutions that benefit the client

• Enhance awareness in the targeted business community of Hive and our products / services

Benefits:

• Competitive pay

• Equity

• Catered meals

• Comprehensive insurance

• Corporate gym membership

Education Requirements:

• bachelor's or graduate degree in Computer Science or a related field, such as Engineering or Mathematics

Experience Requirements:

• 1-3 years of work experience in a Product Management or Engineering role at a technology or technology consulting company

• Working knowledge of functional programming languages such as Python or Node.JS

• Experience in an interdisciplinary/cross-functional field

• Distinctive problem-solving skills and impeccable business judgment

Other Requirements:

• Excellent written and verbal communication skills

Responsibilities:

• Collaborate with engineering teams to ensure successful technical deployments

• Write scripts to analyze technical performance of production machine learning models

• Analyze customer submissions, data, and results to understand desired changes to the machine learning models

• Generate APIs for use by customers by ensuring accuracy of the technical configurations of the machine learning models

• Collaborate with the product team and other stakeholders to ensure customer needs are met, including resolving any technical issues that users run into while accessing our machine learning models

Benefits:

• Competitive pay

• Equity

• Catered meals

• Comprehensive insurance

• Corporate gym membership

Education Requirements:

• Bachelor's degree in a quantitative discipline

Experience Requirements:

• 0 - 2 years of work experience at a top consulting or banking organization

Other Requirements:

• Take initiative to direct your own days, identify worthwhile projects, and take actionable steps to accomplish goals

• Energetic, resourceful and driven, and have the ownership to thrive in an unstructured environment

• Hungry to learn and actively look for opportunities to contribute

• Highly organized and detail-oriented; can handle multiple projects and dynamic priorities without missing a beat

Responsibilities:

• Assist in executing operational and strategic initiatives; help set short-term and long-term goals to drive company growth

• Be the operations support in managing and delivering projects; stay updated on surrounding business operations activities and assist when needed

• Collect and organize data from various teams to conduct effective reporting and ensure metrics are useful, visible, and streamlined

• Advise managers on findings and the various courses they can take to address challenges

• Actively look for ways to improve upon and optimize existing procedures, systems, and processes

Benefits:

• Competitive pay

• Equity

• Catered meals

• Comprehensive insurance

• Corporate gym membership

Education Requirements:

• Bachelor's degree

Experience Requirements:

• 0-2 years of work experience

Other Requirements:

• Highly organized and detail-oriented; handle multiple priorities without missing a beat

• Excellent written and verbal communications skills with an analytical mindset

• Demonstrated success in a competitive environment

• Highly self-motivated and ambitious in achieving goals

• Strong team player, but can work and execute independently

• Driven and actively seek opportunities to contribute

Responsibilities:

• Create, set up, and audit projects on our Hive Data platform to execute and deliver client engagements

• Own and execute projects for Hive Data clients by creatively brainstorming ways in which our solutions address client needs and challenges

• Ensure client jobs are running smoothly by managing timelines, identifying points of challenges, and addressing and updating projects accordingly

• Collaborate with sales and business development teams at the start of each project to understand scope and client requirements

• Collaborate with engineers in order to set up optimal pipelines and efficiently audit projects

Benefits:

• Complete transparency on strategy, business metrics, key performance indicators, and major initiatives across the organization

• No micromanagement: Own up your work and be accountable without the need for close supervision.

• Great team: Work with a great team with diverse backgrounds from world-class organizations

• Personal growth: Design a personal learning plan and utilize organizational resources to achieve the goals.

• Best in class health and medical benefits

Experience Requirements:

• 2+ years of experience in any customer facing role OR any real evidence of customer empathy. Understanding of product principles is a bonus.

• By far the most important: excellent written communication skills. You should be able to understand, break down, and describe problems and solutions at length without needing to use ChatGPT.

• Open to working in a hybrid shift with an overlap in hours with US time zones.

• A sense of humor

Responsibilities:

• Help customers understand SocialPilot as a product.

• Understand the use-cases customers are trying to fulfill. Understand their workflows. Suggest workarounds where possible.

• Inform the product team about gaps in the product and potential ways to get better. Help them prioritize what you know is important for our target customers. Even make a fuss if that’s what it takes.

• Track product usage for our priority customers and intervene as needed.

• Be that person who connects the product, design, engineering and marketing teams with the customer

Benefits:

• Health Insurance

• Vision Insurance

• Dental Insurance

• Life Insurance

• AD&D Insurance

Benefits:

• Health Insurance

• Vision Insurance

• Dental Insurance

• Life Insurance

• AD&D Insurance

Responsibilities:

• Own relationships, health, renewal, and upsell motions across Attio’s top accounts

Benefits:

• Work From Home

• Unlimited PTO

• Employer-paid health insurance

• $100 monthly wellness stipend

• 401k Match (100% of first 1%, 50% of next 5%)

Benefits:

• Flexible work schedules

• Two weeks PTO

• Nine paid holidays

• One week sick time

• Medical, dental, and vision coverage (for you and your dependents)401K plan with company matchLife insuranceShort and long-term disabilityHSAFSALegal adviceOn-site gym (some locations)Free snacks and drinks (some locations)Weekly company-sponsored happy hours (some locations)Parking, gas, or public transit benefits (some locations)Annual "day of service"Employee ownership shares

Benefits:

• Flexible work schedules

• Two weeks PTO

• Nine paid holidays

• One week sick time

• Medical, dental, and vision coverage (for you and your dependents)401K plan with company matchLife insuranceShort and long-term disabilityHSAFSALegal adviceOn-site gym (some locations)Free snacks and drinks (some locations)Weekly company-sponsored happy hours (some locations)Parking, gas, or public transit benefits (some locations)Annual "day of service"Employee ownership shares

Benefits:

• Work From Home Setup

• Health Insurance

• Team Lunches

• Workation allowance

• Leaves

Experience Requirements:

• 1-3 years